Ryanair complaints: comments, page 39
2,634 comments
John L
Verified | Aug 29, 2024
Malaga-Liverpool
Economy
No reason given
Iβve sent you what we payed to fly home with easy jet and our boarding passes we havenβt got boarding passes to come home with Ryan koz there no seats left thatβs why we flew home with Ryan air
- Malaga-Liverpool
- Economy
Boyko D
Verified | Aug 29, 2024Sofia-London
Economy
on 15/11/22 sent to Berlin instead of London
On 15/11/22 my mother, Petra Dzhuranova(res. number RDFN9M) and myself, Boyko Djouranov(res.number RDFN9M) were supposed to travel at 22.10 to Stansted, London. My mother was with a broken arm. The Ryanair staff at Sofia Airport bundled us to a flight to Berlin(!) 1. We were left at the airport in Berlin until the following morning at 10.00 am. I had to book a room at a hotel for my sick mother. Ryanair stuff was informed about the disaster on the board of the plane but were laughing about the disaster and left us to deal with it. I filled this form several times but you did not acknowledge the gravity of this situation: 1. You left a sick elderly lady at the airport after sending her to the wrong destination. 2. You did a security breach as the staff did not bother to scan our valid boarding passes.- Sofia-London
- Economy
Abdullah A
Verified | Aug 28, 2024El Aroui-Malaga
Economy
Lady tried to tell me my baggage was too big!
Somehow I traveled to nador with Ryanair and had no issues with my baggage size, yet magically had baggage issues on the way back despite my bag being puffy from air lone! She made me take everything out of my back twice, when I took photos and recorded a video, she then came back and told me her superior allows me to take the bag. She was very rude and condescending and telling me that it's already been explained to me and that I should have just listened. She basically wanted me to pay to have the Baggage checked in. I will be informing all of my friends about this scam, and I'll be sharing it to my social media.
- El Aroui-Malaga
- Economy
- Loss: β¬1
- Desired solution
Iryna N
Verified | Aug 28, 2024Bordeaux-Marseille
Economy
Delayed flight, Bordeaux Airport
I'm gonna describe my summer experience with Ryanair. It started with my first flight cancelation. Instead I booked 2 more flights to replace the canceled one. Later, the company rescheduled the first flight the way that I wouldn't be able to catch the second one. Good thing, they refunded both. And again I booked 2 flights with the company. 1,5 hours before the first flight, they informed us of the flight delay by 2 hours, in the end the flight was delayed by 3 hours. The flight was 2:54 hours late at arrival (they were in a real hurry not to become subject to compensation). After the flight I decided to get a formal explanation of the delay (the company made my plans fall through). It turned out to be impossible as I couldn't fill in the EU261 rights form till the end (not eligible). I tried to fill in another form, the company rejected my complaint. It was absolutely impossible to get any adequate response from the customer support team. They insisted on the EU261 form which gave me a pop up message of the compensation ineligibility but no formal reply to my email. In conclusion, the prices are great. If you are ready to put up with the company's anarchy canceling and rescheduling flights at their whim, because the prices are really good, go ahead. But if you have more money to spend and you want your plans to be sustained better use another company. Another positive thing is cleanliness and good state of planes.- Bordeaux-Marseille
- Economy
- Desired solution
Apology / Voucher
Sharon R
Verified | Aug 28, 2024Malaga-Liverpool
Economy
No reason given
We had to fly back with easy jet we tried to come home with Ryan air on the 31st July but there wasnβt any seats left we needed to be back in work on the 2nd August so we flew back on our original date 1st August with easy jet which cost us Β£300 Ryan air have given us nothing so where Β£300 out of our money- Malaga-Liverpool
- Economy
Sharon M
Verified | Aug 28, 2024London-Alicante
Economy
Delay and subsequent service
Flight FR2715 was delayed 1.5 hrs due to a bird found in the engine! This was found until everyone had boarded the plane. It was extremely hot on board, and not once were we offered any water. Why were we boarded if the issue was known on landing? If it wasn't known about on landing, why?- London-Alicante
- Economy
Shafia K
Verified | Aug 28, 2024Agadir-London
Economy
Hand luggage dispute
Ryanair complaint RK303 from stansted to Agadir On they back Rk3034 Agadir to stanted Every thing was fine until we got to the airport and asked for special assistance as i do with all my flights. My 8 year old daughter is completely blind and she is Autistic. We were guided to desk 22 and seen promptly. The lady was nice and greeted us with a smile. Then we were told by the same lady (which we could not get a name or identity )our hand luggage are too big and if it doesnβt fit in the stand we have to pay. Bear in mind these hand luggage meet the Ryanair baggage size 40x20x25 and these were the same ones we came from stansted airport who had no difficulty recognising that these are mini hand luggageβs with wheels. When we tried to put them inside the stand our wheels were the problem if there was no wheels it would glide in, which we kept repeating multiple times. We explained to the lady at the counter and then when we came from Stansted we had no problems and if stansted let us why canβt they as these are on the right measurement. She refused to print our boarding pass and demanded we pay 480 or 500 morrocon money. She threatened us by saying if we donβt pay she wonβt print our boarding pass. I said I am not going to pay because I flew with these tiny hand luggage to Agadir with no problems why should I pay. So I asked her to get her manager to that she replied βmy manager will say the same to youβ I still insisted on speaking to her. After 10/15 minutes the lady at the counter went to her manager and they spoke for a few minutes and then they both finally came, her name is Saida. She didnβt even allow me to speak and said we have to pay if it doesnβt fit even though I explained that itβs just the wheels otherwise this hand Luggages would fit she refused to say anything and said we have to comply just because stansted allowed us they canβt let us, they have to follow rules I said bring a measuring tape and see if it meets the size requirements they both were refusing to listen to us. She didnβt even say let me see if it fits or not, she did not even look at our luggage and just said what the lady at the counter was saying. We were left standing with out anyone being helpful at all. My autistic daughter who is also fully blind was getting upset and agitated she started to spin and got angry. We were trying our best to keep her calm, not anyone noticed or came up to us to help. Thank god I had my sons with me who were keeping her calm. So I went looking for the manager Saida again and said look please help us I have an autistic child with me who is going to have a mental breakdown and then it will be a problem to put her on the plane. She started talking to another man in their language, so I said I would appreciate it if you can both speak English as itβs about me, she replied βIβm telling him the situation, baring in mind she is the manager. At no time did I raise my voice, I knew I could not shout because it would set my daughter off, through out the whole time I spoke in my normal tone. Again I said look help us please, To that she replies okay let me see. Then the man Saida was talking to also said look I canβt do anything Saida is the manager she decides. He said her word counts. I went back to the counter and with amazement watched the same lady let others take baggage that were bigger then ours with out even measuring them, when I questioned and asked her β how comes you are allowing others to take larger bags that weβre not fitting due to tightness or the shape of the hand luggageβ she said β donβt tell me how to do my job and to let her do her job in the most rude manner, her tone was very rude and insulting, Her tone changed into some one very aggressive I asked her for her name and she flipped and said I will not give you my name pay up and move from here, or you will miss your flight. Then as we waited my husband and son went to see a guy who wraps the luggage to see if he could help take the wheels of the luggage, they took two wheels off (four in each luggage) and then the manager called the lady at the counter to Say we can take the Luggages. The lady at the counter was on the phone giving me very rude looks and talking in her language She looked at me with disgust and goes take your boarding pass and go. I only said to her βafter all that in the end you let us go why did you do that, as soon as I said that she tried to snatch the boarding pass of my hands and threatened me by saying if you donβt give me the boarding pass I will cancel your tickets. How dare you say that to me. Then she made another threat and said I donβt care what my manager said but now I will make sure you pay! So I enemy bavk to the manager in her office she also followed me to her manager who didnβt know what to say. So I said to the manager all I said was you let us take the luggage in the end after all that. The counter lady fumed in front of me and waved her hand and spoke in their language and then the manager got back on the phone. And then looked at me and said you need to pay sorry there is nothing I can do. So I asked how can a staff not listen to their manager, you have the final say not your staff your in charge off. Again she said Iβm sorry you have to comply and pay, I said to her I will complain about this and she agreed and said you have a right to. The counter lady was been rude to her manager also by not listening to her and disobeying the manager who gave her an instruction to let us go. So we resorted by going to the man who wrapped luggages and got him to give us a screwdriver and we took all four wheels off our hand luggage by this point my daughter was crying and very upset as she follows routine. She was exhausted and extremely upset all the waiting and going back and fourth to the counter and to the managers office numerous times trying to resolve this matter, She was crying and had a melt down. We were there for ages and then we went back to the office of the manager to show her that we took the wheels off, but we were being ignored and again left waiting as they all carried on talking in their language, I then said excuse me can you please come and check as my daughter is very upset and crying, they then said wait, then after 10 minutes the lady at the counter took us back to the counter to measure our hand luggage and it fitted into the stand and she looks at us with a really horrible expression on her face and said go go go you have your boarding pass what are you waiting for go, Finally we were on our way. But then I had to sit down and calm my daughter who was very upset by that point. Not one person came to see if my daughter was okay or if anything could be done. I got upset by this point and had to cry seeing my child in that state. I went back to Saida and said do you have any idea what itβs like to be autistic and blind? She was like Iβm so sorry sister and gave her hand out I refused to hold it because she was sat in her office hiding behind the chair and allowing her staff who are technically supposed to take her advice and let us take those small hand Luggages on board and in the end we did board with those luggages with no wheels which was such a struggle to carry as I need help with my daughter not once did any one came and gave any assistance. Saida said we will make sure your daughter boards on the plane first! Then we finally calmed my daughter down and said to her weβre going to passport control and then go and sit until our plane arrives, thank god that flight was running late in arriving otherwise we would of been rushing to passport control. Now we are walking through to go to passport control and we come to three more ladies who were looking at our Luggages and said we need to pay for them because they look big and why we had carrier bags with us, why we have one hand luggage(two of my boys had a carrier bag, one had their cardigans in and the other had our 100 ml bags to declare as we go to passport control) when we explained we were allowed to go on board with them they looked at the carrier bags two carrier bags and said to us we need to pay for them! Like what!!! We showed them what was in the bag, one had cardigans and in and the other had liquids which were 100ml packaged they were being very rude and wasnβt letting us go through and being very aggressive using words like we are mad and we need to pay. One lady called my husband mental and he got very upset and said you guys are driving us mental. To that the lady goes to us we are all mental and to learn some manners !!! She said we have to Pay!! Or we will not go through. Again my daughter got very upset and kept saying what was going on and we had to reassure her that weβre ok and itβs nothing We then took out our cardigans and wore them and then the three let us go through. We then came to our passports to be stamped and again we were told to do it one by one and not as a family!! So I took my daughter with her and baggage and a blind child to myself! Unable to carry walk with her to the counter with two Luggages and my hand bag. But managed somehow, I was so upset and wanted to Cry out so loud. Our passports were stamped but my husband was being delayed so then I walked up to him and asked whatβs wrong he said letβs go Iβll tell you in a minute we left the passport control and he said that guy was asking him for money he was asking for Money!!! He was saying to give him money! I was fuming, money for what for him doing his job stamping our passports. This was such a shock to us, we were all very upset and did not know what to say and we went and sat down utill our plane arrived. When we board at airports I always make sure I tell the staff about my daughterβs disability and they always give us priority to get on first as my daughter is not too good with waiting. And being pushed in a queue. As I expected usually we board the plane first with her but they made no arrangements for that and because of all that delay we ended up last on the plane, again my daughter found it hard as she kept trying to get through she was touching people who were already seated, I had to apologise to everyone on her behalf and had to say Iβm sorry she is blind, why did I have to do that why! I was being pushed to, I had two hand luggage my hand bag and I had to support my daughter to her seat. And on top of that my family and I were not even seated near one other, I need help during flights Incase I needed help. Iβm in total shock this has never happened to me if anything weβre are always helped and whizzed through security, and sat next to to Each other. My daughter is much calmer when We all sit together otherwise she gets upset and canβt understand why we sit away. My conclusion to all this was everyone here was trying to make money from us, how upsetting! How low and how hurtful this is. Ryanair need to look at this problem properly why are these staff so rude and offer no help at all they do not recognise a disability and weβre being rude. She lacked sympathy and empathy or Luggages knowledge on the sizing. I want a formal apology from these two ladies who made my daughter have three meltdowns and I had to calm her down and board the plane last. The lady at the counter needs to make an apology and should be dismissed from her job. She was showing us how much power she had and that she was above her manager Saida! She took matters into her own hands and was being very rude. I would like to be compensated for my two hand luggageβs which were in good shape until I had to take the wheels off I will attach a video of the wheels being taken off. These were two new hand luggageβs I bough to meet Ryanair size. I wanted to make a video of the whole scenario but they were being rude making threats at every step of the way, They kept saying they wonβt let us board the plane and they will call the police on us. This made my daughter very scared and she kept asking why are the police coming her brothers were heroes on the day they tried their best to keep her calm. It was so sad to see how other passengers she let go through in front of me and she had the audacity to say donβt teach me how to do my job. She clearly doesnβt know how to do her job! As we were going we saw the same lady stop another passenger saying the same this to him, he was also saying the same if I flew in with this luggage what is the problem here. She needs to be dismissed to stop her from doing this to some other family. She was rude and kept looking at me as if I was something disgusting on the Bolton of someoneβs shoes she made me feel so terrible and upset knowing full well I was traveling with a blind autistic child. These ladies were trying to make money out of us! In the end I proved to them my luggage was small and the correct size and I was able to board with out giving anyone any money at all. Ryanair you need to let these countries accept and train them to be more compliant and expect some Luggages will fit but wheels are not a part of luggage they are only their to make us carry the luggage with ease. I am so so sad This has happened to me. Again I want a formal apology from the two ladies who broke me and my daughter into pieces I want a full refund for my damaged Luggages. And I will let you Ryanair decide what else you can do for us. I will be getting in touch with the flight ombudsman to and will forward this email to them to. This cannot happen to other families. Families especially with disabled children or adults. Other countries need to recognise the lanyards given to children at uk airports. There is no point having them with us if we are not getting support when we get to our destination no one cares or values it and no one shows any respect or sympathy. When I have to tell people my daughter is blind it upsets her a lot and she musks a lot of her feelings and when we go home she will cry and cry and cry because non of it made any sense. Please take my email seriously and make a change we live in the 21st century not back I the days, weβre a generation with our future and our children who will be our futures. So please help me and I shall await your reply thank you. You also need to see the cctv camera at the airport. I will also send this email to a tribunal, I was mistreated so badly. With regards Shafia khatun.
- Agadir-London
- Economy
- Loss: β¬600
- Desired solution
Shafia K
Verified | Aug 28, 2024Agadir-London
Economy
Hand luggage was denied size was correct from Agadir airport
Ryanair complaint For flight Rk3034 Agadir to stansted RK303 from Stansted to Agadir Every thing was fine until we got to the airport and asked for special assistance as i do with all my flights. My 8 year old daughter is completely blind and she is Autistic. We were guided to desk 22 and seen promptly. The lady was nice and greeted us with a smile. Then we were told by the same lady (which we could not get a name or identity )our hand luggage are too big and if it doesnβt fit in the stand we have to pay. Bear in mind these hand luggage meet the Ryanair baggage size 40x20x25 and these were the same ones we came from stansted airport who had no difficulty recognising that these are mini hand luggageβs with wheels. When we tried to put them inside the stand our wheels were the problem if there was no wheels it would glide in, which we kept repeating multiple times. We explained to the lady at the counter and then when we came from Stansted we had no problems and if stansted let us why canβt they as these are on the right measurement. She refused to print our boarding pass and demanded we pay 480 or 500 morrocon money. She threatened us by saying if we donβt pay she wonβt print our boarding pass. I said I am not going to pay because I flew with these tiny hand luggage to Agadir with no problems why should I pay. So I asked her to get her manager to that she replied βmy manager will say the same to youβ I still insisted on speaking to her. After 10/15 minutes the lady at the counter went to her manager and they spoke for a few minutes and then they both finally came, her name is Saida. She didnβt even allow me to speak and said we have to pay if it doesnβt fit even though I explained that itβs just the wheels otherwise this hand Luggages would fit she refused to say anything and said we have to comply just because stansted allowed us they canβt let us, they have to follow rules I said bring a measuring tape and see if it meets the size requirements they both were refusing to listen to us. She didnβt even say let me see if it fits or not, she did not even look at our luggage and just said what the lady at the counter was saying. We were left standing with out anyone being helpful at all. My autistic daughter who is also fully blind was getting upset and agitated she started to spin and got angry. We were trying our best to keep her calm, not anyone noticed or came up to us to help. Thank god I had my sons with me who were keeping her calm. So I went looking for the manager Saida again and said look please help us I have an autistic child with me who is going to have a mental breakdown and then it will be a problem to put her on the plane. She started talking to another man in their language, so I said I would appreciate it if you can both speak English as itβs about me, she replied βIβm telling him the situation, baring in mind she is the manager. At no time did I raise my voice, I knew I could not shout because it would set my daughter off, through out the whole time I spoke in my normal tone. Again I said look help us please, To that she replies okay let me see. Then the man Saida was talking to also said look I canβt do anything Saida is the manager she decides. He said her word counts. I went back to the counter and with amazement watched the same lady let others take baggage that were bigger then ours with out even measuring them, when I questioned and asked her β how comes you are allowing others to take larger bags that weβre not fitting due to tightness or the shape of the hand luggageβ she said β donβt tell me how to do my job and to let her do her job in the most rude manner, her tone was very rude and insulting, Her tone changed into some one very aggressive I asked her for her name and she flipped and said I will not give you my name pay up and move from here, or you will miss your flight. Then as we waited my husband and son went to see a guy who wraps the luggage to see if he could help take the wheels of the luggage, they took two wheels off (four in each luggage) and then the manager called the lady at the counter to Say we can take the Luggages. The lady at the counter was on the phone giving me very rude looks and talking in her language She looked at me with disgust and goes take your boarding pass and go. I only said to her βafter all that in the end you let us go why did you do that, as soon as I said that she tried to snatch the boarding pass of my hands and threatened me by saying if you donβt give me the boarding pass I will cancel your tickets. How dare you say that to me. Then she made another threat and said I donβt care what my manager said but now I will make sure you pay! So I enemy bavk to the manager in her office she also followed me to her manager who didnβt know what to say. So I said to the manager all I said was you let us take the luggage in the end after all that. The counter lady fumed in front of me and waved her hand and spoke in their language and then the manager got back on the phone. And then looked at me and said you need to pay sorry there is nothing I can do. So I asked how can a staff not listen to their manager, you have the final say not your staff your in charge off. Again she said Iβm sorry you have to comply and pay, I said to her I will complain about this and she agreed and said you have a right to. The counter lady was been rude to her manager also by not listening to her and disobeying the manager who gave her an instruction to let us go. So we resorted by going to the man who wrapped luggages and got him to give us a screwdriver and we took all four wheels off our hand luggage by this point my daughter was crying and very upset as she follows routine. She was exhausted and extremely upset all the waiting and going back and fourth to the counter and to the managers office numerous times trying to resolve this matter, She was crying and had a melt down. We were there for ages and then we went back to the office of the manager to show her that we took the wheels off, but we were being ignored and again left waiting as they all carried on talking in their language, I then said excuse me can you please come and check as my daughter is very upset and crying, they then said wait, then after 10 minutes the lady at the counter took us back to the counter to measure our hand luggage and it fitted into the stand and she looks at us with a really horrible expression on her face and said go go go you have your boarding pass what are you waiting for go, Finally we were on our way. But then I had to sit down and calm my daughter who was very upset by that point. Not one person came to see if my daughter was okay or if anything could be done. I got upset by this point and had to cry seeing my child in that state. I went back to Saida and said do you have any idea what itβs like to be autistic and blind? She was like Iβm so sorry sister and gave her hand out I refused to hold it because she was sat in her office hiding behind the chair and allowing her staff who are technically supposed to take her advice and let us take those small hand Luggages on board and in the end we did board with those luggages with no wheels which was such a struggle to carry as I need help with my daughter not once did any one came and gave any assistance. Saida said we will make sure your daughter boards on the plane first! Then we finally calmed my daughter down and said to her weβre going to passport control and then go and sit until our plane arrives, thank god that flight was running late in arriving otherwise we would of been rushing to passport control. Now we are walking through to go to passport control and we come to three more ladies who were looking at our Luggages and said we need to pay for them because they look big and why we had carrier bags with us, why we have one hand luggage(two of my boys had a carrier bag, one had their cardigans in and the other had our 100 ml bags to declare as we go to passport control) when we explained we were allowed to go on board with them they looked at the carrier bags two carrier bags and said to us we need to pay for them! Like what!!! We showed them what was in the bag, one had cardigans and in and the other had liquids which were 100ml packaged they were being very rude and wasnβt letting us go through and being very aggressive using words like we are mad and we need to pay. One lady called my husband mental and he got very upset and said you guys are driving us mental. To that the lady goes to us we are all mental and to learn some manners !!! She said we have to Pay!! Or we will not go through. Again my daughter got very upset and kept saying what was going on and we had to reassure her that weβre ok and itβs nothing We then took out our cardigans and wore them and then the three let us go through. We then came to our passports to be stamped and again we were told to do it one by one and not as a family!! So I took my daughter with her and baggage and a blind child to myself! Unable to carry walk with her to the counter with two Luggages and my hand bag. But managed somehow, I was so upset and wanted to Cry out so loud. Our passports were stamped but my husband was being delayed so then I walked up to him and asked whatβs wrong he said letβs go Iβll tell you in a minute we left the passport control and he said that guy was asking him for money he was asking for Money!!! He was saying to give him money! I was fuming, money for what for him doing his job stamping our passports. This was such a shock to us, we were all very upset and did not know what to say and we went and sat down utill our plane arrived. When we board at airports I always make sure I tell the staff about my daughterβs disability and they always give us priority to get on first as my daughter is not too good with waiting. And being pushed in a queue. As I expected usually we board the plane first with her but they made no arrangements for that and because of all that delay we ended up last on the plane, again my daughter found it hard as she kept trying to get through she was touching people who were already seated, I had to apologise to everyone on her behalf and had to say Iβm sorry she is blind, why did I have to do that why! I was being pushed to, I had two hand luggage my hand bag and I had to support my daughter to her seat. And on top of that my family and I were not even seated near one other, I need help during flights Incase I needed help. Iβm in total shock this has never happened to me if anything weβre are always helped and whizzed through security, and sat next to to Each other. My daughter is much calmer when We all sit together otherwise she gets upset and canβt understand why we sit away. My conclusion to all this was everyone here was trying to make money from us, how upsetting! How low and how hurtful this is. Ryanair need to look at this problem properly why are these staff so rude and offer no help at all they do not recognise a disability and weβre being rude. She lacked sympathy and empathy or Luggages knowledge on the sizing. I want a formal apology from these two ladies who made my daughter have three meltdowns and I had to calm her down and board the plane last. The lady at the counter needs to make an apology and should be dismissed from her job. She was showing us how much power she had and that she was above her manager Saida! She took matters into her own hands and was being very rude. I would like to be compensated for my two hand luggageβs which were in good shape until I had to take the wheels off I will attach a video of the wheels being taken off. These were two new hand luggageβs I bough to meet Ryanair size. I wanted to make a video of the whole scenario but they were being rude making threats at every step of the way, They kept saying they wonβt let us board the plane and they will call the police on us. This made my daughter very scared and she kept asking why are the police coming her brothers were heroes on the day they tried their best to keep her calm. It was so sad to see how other passengers she let go through in front of me and she had the audacity to say donβt teach me how to do my job. She clearly doesnβt know how to do her job! As we were going we saw the same lady stop another passenger saying the same this to him, he was also saying the same if I flew in with this luggage what is the problem here. She needs to be dismissed to stop her from doing this to some other family. She was rude and kept looking at me as if I was something disgusting on the Bolton of someoneβs shoes she made me feel so terrible and upset knowing full well I was traveling with a blind autistic child. These ladies were trying to make money out of us! In the end I proved to them my luggage was small and the correct size and I was able to board with out giving anyone any money at all. Ryanair you need to let these countries accept and train them to be more compliant and expect some Luggages will fit but wheels are not a part of luggage they are only their to make us carry the luggage with ease. I am so so sad This has happened to me. Again I want a formal apology from the two ladies who broke me and my daughter into pieces I want a full refund for my damaged Luggages. And I will let you Ryanair decide what else you can do for us. I will be getting in touch with the flight ombudsman to and will forward this email to them to. This cannot happen to other families. Families especially with disabled children or adults. Other countries need to recognise the lanyards given to children at uk airports. There is no point having them with us if we are not getting support when we get to our destination no one cares or values it and no one shows any respect or sympathy. When I have to tell people my daughter is blind it upsets her a lot and she musks a lot of her feelings and when we go home she will cry and cry and cry because non of it made any sense. Please take my email seriously and make a change we live in the 21st century not back I the days, weβre a generation with our future and our children who will be our futures. So please help me and I shall await your reply thank you. You also need to see the cctv camera at the airport. I will also send this email to a tribunal, I was mistreated so badly. With regards Shafia khatun.
- Agadir-London
- Economy
- Loss: β¬500
- Desired solution
Martin W
Verified | Aug 28, 2024London-Vienna
Economy
I had to pay 75Β£ because my bag was to big
I have a small handluggage suitcase i am using since years, i was flying to sweden, barcelona, hamburg etc with it, mostly withy ryan air, and i never had a problem with it beeing too big, it fits in the luggage rack without any problems. Then yesterday at Stansted airport the woman at the gate asked me to put my suitcase in the ryanair rack too see if it fits, and it did. She still said my bag is too big and charged me 75Β£ for it. I was queing at priority check in, i told her i was flying to Lomdom three days before with the exact same luggage and it was ok, so it was at all the flights i attended since I have the bag. I mean if its too big its too big and i understand that very well, but if its okay for years and suddenly its too big, that stinks. The fee cost way more then the flight itself and the suitcase itself, this is ridiculous. It seemed like they randomly picked 3 people in the queue they are going to charge that, purely arbitrary.
- London-Vienna
- Economy
- Loss: β¬89
- Desired solution
Refund
Ligia S
Verified | Aug 28, 2024Birmingham-Porto
Economy
Delay and priority baggage
On Monday 12 August at Birmingham airport I always buy priority I always take the same 10kg cabin bag itβs the right size for Ryanair have been using it for years , on Monday I was made to pay for the bag Β£75 pounds got told the bag would be taken from me as we got to the door of the plain I asked and they told me I could put my bag in the upper head lockers and no need to send my bag as itβs the right size , but at the control I was told my bag is not the right size and payed , on my way back to England from Portugal in Porto airport my bag was checked and it was the right size only in England Birmingham airport was told was the wrong size when my bag did fit in the bag measuring trolley. I am very very annoyed about it as I am short of that money now and itβs not right to do this to passengers .
- Birmingham-Porto
- Economy
- Loss: β¬75
- Desired solution
Refund
Carla C
Verified | Aug 28, 2024Birmingham-Palma de Mallorca
Economy
delayed flight
we was delayed 2.5 hours with children on the booking , meaning we lost a wvening of our holiday as we didnt get to our hotel till 3am- Birmingham-Palma de Mallorca
- Economy
- Desired solution
Kathleen O
Verified | Aug 27, 2024Dublin-Milano
Economy
Wheelchair user pensioner
Charged 110e for 2 boarding passes at airport. Girl was so rude. If she had have been my employee she wud b putting her coat on to go. I struggled with boarding pass. Wouldnβt connect at desk. She was so unhelpful and rude didnβt take into account I was in a wheelchair. Pure madam. Iβm disgusted mr OβLeary permits this policy and rudeness.- Dublin-Milano
- Economy
- Loss: β¬110
- Desired solution
Refund
Diana Alexandra G
Verified | Aug 27, 2024Vienna-Bucharest
Economy
Unknown
I arrived at the final destination at 16:00. The airline told us of delay expected through email at 13:05. The airline provided a voucher of 4 Euros. The incident inconvenienced me because I was supposed to arrive much earlier at my destination, to have an almost full day there.- Vienna-Bucharest
- Economy
Osman B
Verified | Aug 27, 2024Bologna-Brussels
Economy
Dear Ryan Air Customer Service, On Friday, August 23rd, we had a flight booked with Ryan Air from Bologna to Brussels, scheduled for 10:00 AM Unfortunately, we encountered several issues that led to significant problems with our flight. We had spent our vacation in Olbia, and everything was going very well. However, as our return time approached, I realized that my card and a few personal items were missing. Fortunately, I was still able to make payments using Apple Pay. We arrived in Bologna on Voloteaβs 6:30 AM flight from Olbia, and we planned to take the 10:00 AM Ryan Air flight from Bologna to Brussels. However, during our journey from Bologna to Brussels, We did not have the opportunity to check in on time. When we arrived at the airport, we tried to check in there, but your staff only accepted credit card payments and did not allow us to pay with Apple Pay. This situation further complicated an already stressful situation. As a result, we were not allowed to board our flight and experienced significant distress. We had to purchase new tickets, which cost us 400β¬. Additionally, this disruption caused us to miss our planned train journey from Brussels to Rotterdam. This incident has affected us both financially and emotionally. We expected better service from a major airline like Ryan Air. We are requesting a refund for the ticket and reimbursement for the additional expenses incurred. We hope that steps will be taken to prevent such issues from occurring with other customers in the future. Sincerely, Osman Batur , Fatme Zlateva Andonova Pinksterweide 8 3075PL Rotterdam / Nederlands +31641108500 +31633285785
- Bologna-Brussels
- Economy
Denise L
Verified | Aug 27, 2024Belfast-Alicante
Economy
Change of surname
Today I realised while checking in that I had accidentally put my surname on my friends booking. I'm sure if you had checked all bookings up until now you would see we are both frequent flyers with you, so this was a genuine mistake but to charge me 200 euro to change the name is just disgusting and has left me out of pocket for my holiday. Why can't you try and understand that I made a stupid mistake and yes charge me but 200 is a joke and I'm so annoyed.- Belfast-Alicante
- Economy
- Loss: β¬200
- Desired solution
Apology / Voucher
Other
Aurora C
Verified | Aug 27, 2024Crotone-Bucharest
Economy
No reason given
flight cancelled after a 2 hour delay in the airport of Crotone. No reason given. Bought return tickets after 2 days on 22 Aug 2024 (crotone-Rome-Bucharest); in Rome I had to change airports (Taxi cost 55 Euro); spent 2 night to my sister but the travel from airport to place of overnighnt and back again to airport was about 100 Euro for fuell.- Crotone-Bucharest
- Economy
Inmaculada P
Verified | Aug 27, 2024Budapest-Alicante
Economy
Had to pay for backpack which fit under the seat BUD airport
The staff at the boarding gate had a rude, condescending and completely unhelpful attitude regarding the size of my bag. I had to pay 55 euros for it because it was not supposed to fit under the seat even though it eventually did, and I am attaching photos to prove it. Besides the unfair payment, there were 5 staff members there, no more passengers, and yet they couldnβt help me when I was struggling holding with my items and trying to measure it or pay. Their goal was clearly to make me pay and they did not care how. I believe I deserve to be refunded for the amount I paid, since my backpack complied with the measurements of the under seat space.
- Budapest-Alicante
- Economy
- Loss: β¬55
- Desired solution
Refund
Expenses reimbursement
Laurence M
Verified | Aug 27, 2024Belfast-London
Economy
Customer service
My wife and her sister were due to fly to London from Belfast on 25thJuly to see their dying brother.As they were leaving for the Airport they were told their brother had passed away and decided not to travel until the funeral.No refund given absolutely disgraceful.- Belfast-London
- Economy
- Desired solution
Refund
Emma G
Verified | Aug 27, 2024Billund-Edinburgh
Economy
Lost luggage car seat
Our childβs car seat did not arrive on our delayed flight to Edinburgh and all Ryanair staff had left so not able to report lost luggage. Contacted Ryanair numerous times and directed to their online HelpCentre, that does not allow me to progress because I do not have a reference number from the airport staff - because there was no staff present! Onward travel prevents me from returning to the airport and there appears to be no end to cycle of Ryanair not being able to assist if itβs not on their script. Time, money and stress that could all be avoided if a sensible approach was taken by Ryanair.- Billund-Edinburgh
- Economy
- Loss: β¬170
- Desired solution
Other
Diogo M
Verified | Aug 27, 2024Porto-Funchal
Economy
Unknown
Flight initiated descend to the airport, and after trying to land, the pilot decided to return to the base airport . Although on board they claimed weather conditions, we could see that roughly at the same time (before and after) all the remaining flights landed without any weather disturbances. Attached all the arrivals for the day, where no cancellations ocurred due to the mentioned circumstance. We lost one night at the hotel that we previously paid, with no refund being provided.- Porto-Funchal
- Economy
Ivo S
Verified | Aug 27, 2024Bratislava-Paphos
Economy
Rude and disrespectful staff at boarding
I was approached by a woman who asked to see my boarding pass - She suggested my bag was too large and I was asked to place it in the βsizerβ - the bag fit - she appeared frustrated- she then insisted I pay β¬60 because I had a cat AND a jumper which was too many items to carry on !!! My hand luggage was labeled for the hold - absolutely outrageous - on retrieval my iPad is cracked and broken !! What and where does the policy sictaye how big or small your coat and jumper can be ? She was rude and aggressive and threatened to call security to have me pulled off the flight if I did not comply - I had worn my coat etc to the airport there but had taken off in airport - she explained it was too warm for a coat where I was going !!! So so angry and upset- Bratislava-Paphos
- Economy
- Loss: β¬60
- Desired solution
Refund
Hannah F
Verified | Aug 27, 2024Dublin-Bristol
Economy
Made me pay for my luggage when it fitted in the carrier
I had to pay Β£60 for my backpack to be returned as they claimed it didnβt fit in the holder under my seat, I didnβt have to pay for it going out as they agreed it was fine. From Dublin back to Bristol they called me stupid for not taking a bank card with me to pay for it and demanded me to pay or I would be thrown off th flight and my luggage taken off me
- Dublin-Bristol
- Economy
- Loss: β¬60
- Desired solution
Refund
Marton Csaba K
Verified | Aug 27, 2024Malaga-London
Economy
We had to buy a different airplane ticket and we was blocked in the airport because it was to late to go in a hotel.
- Malaga-London
- Economy
Barnabas Milan K
Verified | Aug 27, 2024Malaga-London
Economy
They wasent let us in to the plane, wa was slept in the airport and bought an a other ticket with a different company
- Malaga-London
- Economy
Robert M
Verified | Aug 26, 2024London-Wroclaw
Economy
Don't remember
My flight was delayed by 19 hours. I had to use Uber to get home and to the airport for the rescheduled flight.- London-Wroclaw
- Economy
Victoria L
Verified | Aug 26, 2024Cluj-napoca-London
Economy
The flight was overbooked and I have been denied from boarding. It was already 22:45 when they told me that Iβll have to rebook myself for the next day flight. Because it was passed 10pm the Ryanair customer service was closed, only the live chat was available but unfortunately itβs run by a robber or an automatic reply so I had no info in regards of accommodation. Staff that checked passports before boarding werenβt able to help much with information , they told me to go on the app and try to rebook for the next flight, thatβs it!
- Cluj-napoca-London
- Economy
Andrew H
Verified | Aug 26, 2024Alicante-East Midlands
Economy
Filthy plane not clean and lies from staff as usual.
350 quid for a 2 hour flight. Lies about weight restrictions. How can the balance a plain when they don't weigh passengers or baggage??? Lies about choosing seats just a scam for more money. Lies about priority boarding everyone gets on at the same time. Worst airline and service IN THE WORLD. Absolutely disgraceful. This company has been sued in Spain for lying to the public. Let's make something happen Brits. This company takes the piss out of you.- Alicante-East Midlands
- Economy
- Loss: β¬350
Megan W
Verified | Aug 26, 2024Schonefeld-Bristol
Economy
Charged for cabin bag
I was on my return trip to Bristol and the staff charged me for my cabin bag - the bag fit in the small cabin sized box on the way in and I was not charged. The bag was the same size as it was coming in however they would not accept it even though it was within the sizing regulations. Other people were also let in with their bags the same size - so I feel unfairly treated. I donβt like to complain, however I packed extra light to be able to fit within the sizing and can not afford Β£50 when the bag was checked by an attendant and allowed in on the way there. Thank you- Schonefeld-Bristol
- Economy
Erika Orsolya T
Verified | Aug 26, 2024Malaga-London
Economy
We was in the airport and was staying on the line in the passport control, on the board we sow just Final call and we still had time to go to the gate. when we arrived in 8.36 pm they don't let us embark because they told the gate is closed. probaly The passengers standet on the hallway and the fly left just in 21.06pm. i was running to catch the other fly to stanstad and no one want to help me to come home. I was slept in the airport with 2 my children without any food, drink or blankets. they told me the next avail space just in a few days in next week, this happened in Thursday evening. I was bought new tickets from the easy jet an I wa spent 600 English pounds just because the Ryanair wasn't let me in to the plane, brolly the plane was double booked, they even don't called our name in the airport to say to the police officer take out us from the lain and go ahead. they want to left there intentionally, because the lady on the gate even don't tried to help us when they was sure the plane is there and we gen have our seat
- Malaga-London
- Economy
Tanya Angelica B
Verified | Aug 26, 2024Zagreb-Alicante
Economy
Double payment from online and counter .
I booked from zagreb to alicante that cause 51euro +with 20kg luggage was 41euro . When I'm in the airport the lady in front said that the 41euro was not yet paid online, so I pay for it but after 5 days I checked my bank statement that the 41euro was deducted as well . Its double pay for my luggage to think that I only have 15kg luggage that time too.
- Zagreb-Alicante
- Economy
- Loss: β¬55
- Desired solution
Refund
Sara S
Verified | Aug 26, 2024Dublin-Zagreb
Economy
Cabin bag denied and charged extra fee
To whom it may concern, I have dealt with a horrible service today during my boarding flight to Zagreb. I was asked to come forward on the side and measure my cabin suitcase for which I paid 26β¬ on purchase with my flight. I have never been asked to put that suitcase in the measuring box and I fly minimum 10 times a year. Not in Dublin, where I live or any other city in europe. 90% of those are ryanair flights. No one ever saw any issue with my luggage, but today it was decided by ryanair staff that it is all of a sudden not suitable for cabin. My luggage perfectly fits inside the cabin door, it was out of the measurement for maybe 2 cm. How is today different than any other time I was flying with that same suitcase? I am absolutely appalled by this. I was denied also to pay normal cargo price which is usually same as cabin bag and instead robbed for 75β¬. This is an utter disgrace. I have spent a lot of money flying with ryanair but will not anymore. I demand my money back. There is absolutely no reason to charge someone 75β¬ for a bag that they already paid for. Disgraceful, robbed.- Dublin-Zagreb
- Economy
- Loss: β¬75
- Desired solution
Guido C
Verified | Aug 26, 2024Vienna-Rome
Economy
blocked in the finger 30 minutes
On August 25, flight FR7177 was slightly delayed. At around 6:00 PM, the 2 ladies at gate 32 called for boarding. I was the last one to pass the gate, as always I prefer to remain seated as much as possible. All the passengers were standing crammed together and stuck in the finger for 30 minutes: no seats, no air conditioning, no explanation. I asked the lady at the gate why they had let us all pass and she replied annoyed that it wasn't her fault and the captain called for boarding. On board, I asked the flight attendant for an explanation and he politely said that the airport had authorized boarding. One of the 2 is a LIAR!!! Last but not least, the captain did not say a word of explanation or apology.- Vienna-Rome
- Economy
- Desired solution
Deise P
Verified | Aug 26, 2024Dublin-Beauvais
Economy
Undue charge
When I went through the last check-in to get on the plane, I had a handbag with my personal items and a duty free bag and they charged me β¬120. My flight was about to leave and I paid to avoid any further delays. However, this charge was unfair. The bag I had could only fit my passport and my cell phone. I tried to argue with the attendant, but he was angry because he had already argued with a guy and ignored my complaint.- Dublin-Beauvais
- Economy
- Loss: β¬120
- Desired solution
Refund
Ghizlane F
Verified | Aug 26, 2024Malaga-Charleroi
Economy
At 5:30 we were sitting at the board and we were waiting to go boarding and then there were like 10 people also at the board en they let 4 people board in front of us i have never experienced this kind of situations and I was shocked that the other 6 people didnβt get in they were very rude and disrespectful towards us I never felt this kind of way bacause they didnβt do us justice my cousin was on that plane she. Was literally before us and she get in en we didnβt it was a very very bad experience and I hope no one will ever experience this because the people who were working today for Ryanair in Malaga were literally not human beings there were sooo mean I donβt understand how people can me like this because Iβm not a crime and there were treating us this way I wil never never get a plane ly with you because Iβm literally schoked I really hope you are willing to help me I also have a video of the people how work there
- Malaga-Charleroi
- Economy
Beata M
Verified | Aug 25, 2024London-Wroclaw
Economy
Don't remember
The flight was supposed to depart at 21:15 on 02.08.2024, and the flight departed on 03.08.2024 at 16:00 (delayed). Ryanair employees informed us that if we had the opportunity to return home and come to the airport the next day. Since the flight was delayed by 19 hours, we incurred additional transport costs. We can provide receipts as proof of costs- London-Wroclaw
- Economy
David B
Verified | Aug 25, 2024London-Perugia
Economy
Change in flight schedule
We fly a lot from Stansted to Perugia and back and the flights are usually full. Without warning Ryanair have now scheduled flights leaving Perugia at 10pm which are invariably delayed and thus reach Stansted after the train has stopped running. This forces us to get a taxi and often not to get to Islington until 1 am. It is impossible to raise this with the airline and if would use another carrier sadly we would.- London-Perugia
- Economy
- Desired solution
Other
Hannah L
Verified | Aug 25, 2024Manchester-Palma de Mallorca
Economy
Flight delay and Changed seats at boarding gate
Flight was delayed from 17.50 and when on board , my seat didnβt exist and another passenger also had the same seat number on their boarding pass. The hostess was very stressed and said that this was due to it being a different plane. I then was unable to sit with my partner even though we had paid to be seated together.- Manchester-Palma de Mallorca
- Economy
- Loss: β¬40
- Desired solution
Expenses reimbursement
Neil C
Verified | Aug 25, 2024Budapest-London
Economy
Rude staff member whilst boarding
Older of the two people checking boarding passes. Very rude towards everyone. Yelling at people and clapped his hands at people and telling them to move. When challenged over his behaviour by a passenger just shrugged his shoulders.- Budapest-London
- Economy
- Desired solution
Other
Levente B
Verified | Aug 25, 2024Budapest-London
Economy
Technical problems
Hi, The reason I'm seeking compensation is because Ryanair first told me that the cause of the delay was "minor technical issue with the aircraft", and after googling this I've found that this could lead to a successful compensation claim. But later they changed their tune to "air traffic control restrictions" which is convenient for them because in this case they don't have to pay compensation. Naturally, my compensation request was declined. So I think something fishy is going on but I don't know how to fight this.- Budapest-London
- Economy
Kieran M
Verified | Aug 24, 2024Barcelona-Palma de Mallorca
Economy
Don't remember
Ryanair says they are not required to pay compensation due to it being a decision made by air traffic control. However 2-3 other ryanair flights were allowed to take off between the original expected take off and when we actually took off 10 hours later. The eventual take of time was 03:10am friday morning, which means I also missed a night's sleep and was extremely tired on the first day of the holiday. We were given no indication of whether it was possible to be moved onto another flight, and there was no discussion of moving our flight forward. They only compensation was a β¬4 food and drink voucher, which can barely buy a bottle of water at the airport. They also sent a fairly agressive email passing the blame onto air traffic control.- Barcelona-Palma de Mallorca
- Economy
Niyanka S
Verified | Aug 24, 2024Valencia-Palma de Mallorca
Economy
Unknown
Did not receive compensation on the flight tickets or the hotel room that had to be booked due to flight delayed- Valencia-Palma de Mallorca
- Economy
Tejaswini Priyanka R
Verified | Aug 24, 2024Vienna-Gothenborg
Economy
Technical problems
They have refunded my tickets since the flight was cancelled because of crowd strike issues.. There were only two options, one for taking the next available Ryanair flight or to refund the ticket. There were no available tickets to Gothenburg for at least a week. Hence i had no other option but to get a different flight from vienna to copenhagen and then travelling to gothenburg by train. It has caused me a lot of financial damage and also distress during the events, since there was nobody available to arrange for alternate flights at the airport from Ryan airs side. We were told that we would be reimbursed the hotel stay, food expenses and also alternate flight charges. But ryanair customer support have argued otherwise later and have not given any reimbursement. Ryan air customer service has denied me of any reimbursement after all the issues.- Vienna-Gothenborg
- Economy
Ann Louise B
Verified | Aug 24, 2024Liverpool-Alicante
Economy
Flight booked in maiden name by mistake by her brother.
Contacted same day 48 hrs only required for free change. Emailed and phoned. Went to Liverpool airport next day told to bring marriage certificate on day of flight. We would get refund before flight. Did not happen Could not print boarding pass had to pay Β£155. Change of name. Melissa at Lpool airport wrote her name on back of marriage cert for proof within 48 hrs. Reservation no XGK8XR. 14-20 June 24.Flight no FR9886/FR56. Seat 33F. Michelleβs brother Kieron Burns made booking for his sister, used maiden name of Burns, instead of married surname of Cross by mistake. Michelle tried to contact by phone that night and went to airport next day. Within time scale of 48 hrs. My family have used Ryanair for over 20 years, loyal customers. This was a genuine mistake hope you will refund asap. We are booked with you again for October. Thank you Ann Burns (mother)- Liverpool-Alicante
- Economy
- Desired solution
Refund
Andrea W
Verified | Aug 24, 2024Bordeaux-Manchester
Economy
Technical problems
No information or help from Ryanair. Basically dumped in Bordeaux and had to make own arrangements to get home. 48 hours to finally do so. Horrible experience and never fly with Ryanair again- Bordeaux-Manchester
- Economy
Tomislav P
Verified | Aug 24, 2024Faro-Treviso
Economy
The Ryanair customer service doesnβt respond (only auto responses) so I decided to go for your service if you can help. I checked as βdenied boardingβ because there was no closer option than that - it was actually denied baggage drop, Please read below Hello, my name is Tomislav Pranjic and I flew from Faro Portugal to Porto [FR 5487] and from Porto to Venice [FR 2160] all with your airline. I use your airline quite frequently and the service was always good, but today it was horrible. The flight was connecting and it all went to plan at first. But before departure from Faro the plane had departured (we were already on the plane) around 40 minutes late and consequentally made us come later to Porto for the connecting flight to Venice. After waiting for the luggage in Porto I ran as quickly as I could to check my bags (which I already purchased ahead of time) for the next flight which was at scheduled 15:00 and also delayed. This was between approx. 14:15 and 14:30 and the screen on the counter 12 on the 3rd floor (departures - Porto airport) had a sign that the baggage to Venice is still availible to drop. When I came to the counter (rushed over the lines) the woman at the desk just laughed at me and said βwe are closedβ and didnβt want to check my luggage in! Even through the sign was still on!! We had plenty of time to still load the bag even if the flight to Venice wasnβt delayed, but she didnβt want to! She told me to go through the security to the gate with the large suitcase. I tried and they didnβt let meβ¦ so once again I ran back to the counter, she still didnβt want to help me and pointed me back to the gate. Then somehow I managed to talk out with the security that they let me through but only if I remove all liquids that are in containers with more than 100ml. So now they threw away 50β¬ worth of liquids and let me in. After I came to the boarding gate your staff charged me 75β¬ for the bag I have already paid for! So in total I lost around 125β¬! + The bag I paid for in advance itβs more than 150β¬ total! I consider myself a fair and a responsible passanger, I always come to the airport early. The delay was Ryanairs fault and me as a passanger did everything right. And if the lady at the counter 12 was more kind she would easily let the bags in, she was extremely rude and didnβt seem to care much about me, even though I am a loyal customer to Ryanair. This thing really disapointed me, I really liked to travel with your airline. So since the delay wasnβt my fault and I still came on time (the screen was still showing that bags are avalible to drop), the lady didnβt let the bags in on purpose and I have already paid for the baggage in advance I think it would be fair to refund the boarding gate bag fee and the loses caused. I hope you will listen to my request, I am really sorry that it even came to this situation. I know the delays can happen, but it wasnβt my fault. This is not a way to treat loyal customers, I am planning many more trips and now this incident made me doubt it. Who knows how many times can stuff like this happen with this kind of staff. The rudeness of staff and an additional 10 seconds of her work would save me money and stress. But she choose to be rude instead and this is really making me disponinted. To make things eves worse, the flight scheduled at 15:00 was delayed, very bad service from today. On the other hand (so I donβt just complain) the staff on the both planes today were very kind as always. Please check all the security cameras and other tracking options for additional proof. I can send whatever you need, just let me know what please. I usually donβt like to write complaints if itβs not extremely necessary. But this one crossed all limits. Thank you Tomislav Pranjic
- Faro-Treviso
- Economy
Johnny M
Verified | Aug 23, 2024Lisbon-Edinburgh
Economy
Myself and a few others were refused entry on our Ryanair flight from Lisbon to Edinburgh due to overbooking. After this occurred the only help we were offered was the information that the next flight on the same route was on saturday. (event happened on thursday) Following this a fellow passenger pointed out we could make it to Edinburgh via Dublin and we were put on those flights and promised accommodation inbetween the flights. Upon arrival to Dublin the ryanair crew had no clue what we were talking about and had to sit and sleep in the airport for the next 6 hours with no offer of food or drink vouchers. I myself spent upto β¬50 during all delays. My original flight was meant to leave Lisbon at 18:15 and i didnβt make it to Edinburgh until 9:30 the next day.
- Lisbon-Edinburgh
- Economy
Nev D
Verified | Aug 23, 2024Cardiff-Dublin
Economy
Survey
I filled in a questionnaire prompted by email that Ryanair sent me due to a Delayed flight. A few days later I get an email from the marketing team to β Can you tell us more about your recent feedbackβ . This was regards my recent contact with their customer service. I tried filing the form in but it was more about my experience with their customer support of which I had ZERO contact. I then replied to the marketing email with Dear Ryanair I filled in a survey and did NOT contact the customer services team. This email has been generated and sent to me in error. If you want to improve something then distinguish between completing a survey and someone who actually contacted customer services. This email bounced back so Iβm adding here in case Ryanair monitors this space.- Cardiff-Dublin
- Economy
Kulvinder C
Verified | Aug 23, 2024London-Paphos
Economy
Transfer never arrived
I booked my transfer when I booked my flights on the ryanair app. Paid and waited but transfer never arrives. You say its an independent agency but I booked on your app. The transfer provider knew my flight details, arrival airport and time but never sent the driver and abandoned me with 2 kids under 5 and an autistic nephew. You haven't helped in any way, just took my money and now don't care. You are the worst airline provider and I will never recommend you and- London-Paphos
- Economy
- Loss: β¬90
- Desired solution
Refund
Robert W
Verified | Aug 23, 2024Bordeaux-Manchester
Economy
Technical problems
Arrived at airport and saw flight cancelled. Next flight home was offered for 24 July2024 which was unacceptable. Ryanair have refunded the cost of flight. Arrived back in Manchester on Monday 22 July2024 at 4.30pm. 48 hours late. Ryanair provided nothing. Left totally stranded and had to make our own way back. Stress caused was horrendous! No information provided- Bordeaux-Manchester
- Economy
Sally W
Verified | Aug 23, 2024London-Preveza
Economy
No response ref 52305188 Arrived final destination 22.00 hrs. No Ryanair staff available to help. No care. As stated had to buy 8 new tickets Β£600 and taxi to Gatwick Β£270 (=1024 Euros) Lost a day holiday. Lost money. Stress travelling with children aged 3,5&7 yrs
- London-Preveza
- Economy
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