Ryanair complaints: comments, page 41
2,634 comments
Mara G
Verified | Aug 18, 2024
Dublin-Porto
Economy
Attitude of your staff
A staff member named Layla yelled at me while I was paying for a second bag. First she was annoyed that she had to repeat herself while she has such a thick accent is not my fault, then she had such a big attitude and was completely rude
- Dublin-Porto
- Economy
Jonathan S
Verified | Aug 18, 2024Birmingham-Beauvais
Economy
Birmingham staff member incredibly rude I was disgusted
We were going to board flight on.17/8 at 8.30am from Birmingham to Paris Beauvais.Male staff member organising boarding "shouted" "whose priority.".like he was herding cattle. When I said we were he asked me to put my suitcase in slot to check size and the way he spoke was quite frankly disgusting. "If it sticks out a bit thatl be another Β£60". I was quite frankly appauled I had paid for the carry on case ss I had for my wife and family. The suitcase was clearly standard size, I have flown Ryan Air many times but am very reluctant to do so again having been spoken to like that. I paid good money for the flights- I look forward to your response.. Jonathan Smith- Birmingham-Beauvais
- Economy
- Desired solution
Fadi H
Verified | Aug 18, 2024Corfu-Dublin
Economy
No reason given
Flight was initially delayed, then it was said takeoff would be at 4;25pm but took much longer to board and by the time we were on the plane it was well past 5pm. Then we were stuck on the plane itself for about an hour and a half if not more. No water, no food, had to order our own on the plane after it took off and all at an additional cost.- Corfu-Dublin
- Economy
Walid Ahmad F
Verified | Aug 18, 2024Beauvais-Warsaw
Economy
Unfair charge for luggage at Beauvis airport
We were 6 family members with priority and 10kg luggage for each but still we were forced by the lady incharge with a very ill behavi and rude to pay for one more luggage or must lose the flight. It made us crazy I want to ask someone answer to our problem.
- Beauvais-Warsaw
- Economy
- Loss: β¬40
- Desired solution
Expenses reimbursement
Apology / Voucher
Sean R
Verified | Aug 18, 2024Shannon-Alicante
Economy
Our flight from Shannon to alicante (booking ref: CN813A) was over booked therefore, my wife and I were transferred to knock airport via 2 bus journeys for the 17:00 flight from Knock airport. We were told by ryanair staff in Shannon that we would be compensated for β¬400 each for which they took our contact details. So far we have not heard from ryanair and I have attempted to fill out the compensation form however, it will not allow me to complete my application. Could you please advise us on how to resolve this matter. Regards, Sean Rynn
- Shannon-Alicante
- Economy
Server A
Verified | Aug 18, 2024Cologne-Dublin
Economy
Unknown
the flight was delayed for more than 6 hours, Ryanair airline, because of this I was late for two of my buses, at the airport, I was also forced to spend money on food, etc. I also tried to create a claim through their website, but after filling in all the information I did not receive any confirmation about the processing of my request- Cologne-Dublin
- Economy
Victoria G
Verified | Aug 17, 2024Alicante-London
Economy
Not allowed priority boarding with children
We were unable to board using priority boarding with our children as they did not have PB. However we have flown on numerous occasions with you and never encountered this issue previously. We have ALWAYS been able to board with my children even though they do not have extra luggage. It is completely unacceptable..I demand an explanation as to why you have allowed us on all our previous flights including the flight from stansted to Alicante 3 weeks prior!!- Alicante-London
- Economy
Gary M
Verified | Aug 17, 2024Faro-Cork
Economy
Baggage was not delivered to destination airport (Tenerife)
Checked in hold baggage of 20kg but bag did not arrive at destination. It was then returned to our home address in Scotland whilst we were still on holiday. We had to buy all our clothed and replace all toiletries etc- Faro-Cork
- Economy
- Loss: β¬932.95
- Desired solution
Expenses reimbursement
Eilish F
Verified | Aug 17, 2024Faro-Cork
Economy
Other people given our seats, we had to wait to be allocated
When we boarded the aircraft our seats were occupied, the plane which had arrived had less seats than expected. I had my flights booked months in advance and seats together as I was travelling with a 3 and 6 year old. We had to wait until all passengers were boarded to be allocated our seats, my children were upset and worried. I travel with ryanair regularly and have never had a problem before. The staff were very pleasant and apologetic but I'm very disappointed at having to wait and calm my children down- Faro-Cork
- Economy
- Desired solution
Apology / Voucher
Louise M
Verified | Aug 17, 2024Dublin-Manchester
Economy
charged for bag when boarding
they said bag was too big and was charged β¬75 yet it was was 55 x40x20cm for 10kg like it has on website ( it was even under 10kg ). I paid for over cabin bag so I dont know what the problem was as I used it many times before
- Dublin-Manchester
- Economy
- Loss: β¬75
- Desired solution
Refund
Isabel R
Verified | Aug 17, 2024London-Cologne
Economy
Technical problems
I contacted them via their claims hub but said I was denied as it was up to air traffic control - this is not what they told us on the flight as we were being delayed.- London-Cologne
- Economy
Nicholas M
Verified | Aug 17, 2024Barcelona-Edinburgh
Economy
No reason given
Got to airport in good time. Through security, checked Flight info and suggesting flight was delayed to approx 23.30. Waited until they gave a gate number. Went to gate waited until nearer delayed time, then suggested that more wait until they then announced a further delay until 00.25approx. Wated again and then furthered delayed until past 2am. Eventually we were informed that flight had been cancelled. went to designated Ryanair waiting area where we were told that flight was now rescheduled for 5.45am that morning. No time indeed for Ryanair to put people up in a hotel for the night and a obvious delaying tactic not to compensate people by giving them rest and a room for the night. I am a MS sufferer and registered disabled and I am travelling with my 8 year old child. My condition is exacerbated with stress meaning my mobility becomes weakened. I am looking after an 8 year old child and there was no communication between the delayed times and no assistance at hand to guide me and my son. My condition has worsened on return and this has severely knocked my confidence with travelling. I will be returning to my GP for advice, but on these grounds I am seeking considerable compensation for this debacle. To add Ryanair sent an email suggesting the delays were due to staff shortages, only for the next email to suggest this was due to weather conditions. My wife's flight from the previous day was also delayed by over 4 hours. We seek clarification and compensation before this matter is passed on to my solicitor.- Barcelona-Edinburgh
- Economy
Perazim M
Verified | Aug 17, 2024East Midlands-Barcelona
Economy
Racism with over charge
Arrived at gate 2 to check in rude Asian man and white woman told me I could board unless I paid for my bag ticket stated I could carry a 10kg bag and they said I was not allowed to board until I payed the Β£60 pound the bag fitted in the containto check the bag absolutely applalled- East Midlands-Barcelona
- Economy
Edward T
Verified | Aug 17, 2024Milano-London
Economy
Seat fell off
Iβm writing to inform you about the terrifying experience I had on the above flight on the date given. Whilst taking off with the plane accelerating the seat literally came from under me completely off and left me on the hard metal base of the chair. This apart from being absolutely terrifying was very dangerous rendering my seatbelt useless and loose meaning I was not stable in my seat and in great danger of injuring myself and people around me 1 of which was my daughter who was in the middle seat next to me. I thanks god it was not her in my seat as something more serious could and probably would have happened. I gripped my seat and managed to secure myself for the take off and when the plane was at cruising altitude spoke to the staff of the aircraft. The situation was made worse when all your staff did was laugh and tell me to sit with my daughter in the middle. This is obviously not safe. I presume that is why from your rules as a 3 year old she needs her own seat. If this wasnβt the case then I would not spend a considerable amount of money on buying her own seat. Not wanting to endanger my daughter further I tried to adjust my seat myself with no help from your staff. This didnβt work at all as the seat was broken and unfortunately the same thing happened shortly afterwards and I ended up on the sharp metal base of the seat again. Whilst landing I sat with my daughter on my lap in her seat and felt very unsafe. Iβm now not overly excited about flying again and very unhappy with the whole experience, this combined with being delayed and arriving 2hours late wasnβt good at all as Iβm sure you can imagine. I would like compensation for our flight as I feel I did not get the service I paid for and was left in a very dangerous situation. I donβt wish to make this public and hope the hope the matter gets dealt with quickly. Thankfully no one was hurt but this was only from my quick thinking. I wait to hear your response. I enclose the horrifying pictures of my ordeal and seat number.
- Milano-London
- Economy
- Desired solution
Catherine B
Verified | Aug 17, 2024London-Alicante
Economy
Unknown
We arrived at Stansted for the flight in plenty of time. Not one announcement during the entire 6 hours we were waiting until cancellation. We had one departure time on the Ryanair app, another time on an email from Ryanair & a completely different time on the airport board. A total shambles !! All we are trying to claim back is our rail fare of Β£65 even though we have lost 5 days of our holiday only to be told that we can only claim if it is Β£100 or more.- London-Alicante
- Economy
Aliya S
Verified | Aug 17, 2024London-Dortmund
Economy
Name error occurred on my itinerary
When I booked online I checked everything thoroughly before paying the names and everything, however once the flight was booked and itinerary was sent to me some names had mistakes in them. I corrected 3 names they was no problem however one name they are trying to charge me Β£115 to make a correction thatβs not even my mistake thereβs a fault with their system or something- London-Dortmund
- Economy
- Loss: β¬115
- Desired solution
Other
Doryan D
Verified | Aug 17, 2024Palma de Mallorca-Beauvais
Economy
I was supposed to take a flight this morning (the flight overbooked was yesterday). This was a flight Paris-Olbia.
- Palma de Mallorca-Beauvais
- Economy
Mickael D
Verified | Aug 17, 2024Barcelona-Brussels
Economy
Barcelona - Bag that fits dimensions
We took a holiday in Spain, with Ryanair. We flew from Brussels to Malaga, Malaga to Barcelona and finally from Barcelona to Brussels. We had 1 small and 1 carry on bag (that both respect the dimensions of Ryanair). We encountered a problem on our flight from Barcelona to Brussels. 1. The crew made my wife measure her bag, because it seemed "too large". Knowing that: - We had no problem on our other flights and the bags all fitted in the overhead compartment - Other People had bags that were at least as big as my wife's, and they were not measured 2. We fitted the bag in the "measuring structure". It was a tight fit, but it fitted. In the words of the crew: "The fit is too tight". To my knowledge we are entitled to utilise every centimeter we get, so if it's 55cm x 40cm it still fits the criteria. 3. We were then forced to pay a 70EUR fee. We weren't given any other options (waiting for every bag cabinbag to be loaded, and then load it in the cargo like they sometimes do when there's no room left) 4. Three other people that also flew from Brussels to Barcelona had no problem with their bags, and only encountered a problem from Barcelona to Brussels (for the same bag that was okay on the away trip). All the people that were selected were going back (contrary to an away trip) to Brussels, thus putting them in a situation where they were forced to pay. 5. The crew was parroting "the bag won't fit" repeatedly, even after explaining them our situation over and over. They also wouldn't allow me to take pictures of how it fitted and called security on me when I tried again. I would like to put in a complaint and would like a reimbursement of the 70EUR my wife and me had to pay for a bag that fitted their criteria.- Barcelona-Brussels
- Economy
- Loss: β¬70
- Desired solution
Refund
Evelyne E
Verified | Aug 16, 2024Rome-Palermo
Economy
I never received a refund for a flight cancelled by Ryanair
I completed a refund form for the flight cancelled by Ryanair ( booking # ZH2JPG). Never got any news from it!- Rome-Palermo
- Economy
- Loss: β¬195.22
- Desired solution
Refund
Expenses reimbursement
Katy H
Verified | Aug 16, 2024Malta-London
Economy
Technical problems
Flight was delayed 5 hours at Malta Airport Arrived at London Luton Airport 4 hours 15 mins late No information at the Malta Airport at all. All I knew was it said βdelayedβ on the departure board. No care provided at all. No vouchers, no water, nothing was given Evan when I asked. I was left just waiting at the gate for 5 hours with children and no care or information provided. The delayed caused me to wait at London Luton an extra 2 hours as I couldnβt get home after missing me lift.- Malta-London
- Economy
Amanda H
Verified | Aug 16, 2024Birmingham-Pisa
Economy
Technical problems
We were loaded on the aircraft and then we were off loaded due to a technical fault. There were 3 of us travelling but my daughter and I had special assistance. When we were off loaded we were left on the tarmac by the plain for 30 minutes I til my other daughter asked for help. We queued again in the corridor again but not in the departure date waiting for staff. No one came. On the 3rd attempt we were finally boarded some 5 hours later. There was no offer of any food or drink during this time and we were advised that there was no one from. Ryan Air present at Birmingham departure gate. Very disappointed and bearing on mind I have a heart condition this added undue stress. There were only 2 guys I guess airport staff who helped us.- Birmingham-Pisa
- Economy
Marius B
Verified | Aug 16, 2024Bucharest-Bologna
Economy
Unknown
I've been waiting in the aeroport from 9 pm until 3 am and lost that night stay in the hotel. I also spent 30 euro on taxi because of the very late hour of arrival.- Bucharest-Bologna
- Economy
John K
Verified | Aug 16, 2024Budapest-Dublin
Economy
Technical problems
my flight from budapest to dublin FR 1024 refernence QLNEKJ was delayed for 4hrs and 40 mins making me miss the last possible train and bus to get home- Budapest-Dublin
- Economy
Simona B
Verified | Aug 16, 2024Berlin-Brussels
Economy
Almost denied boarding because of checked small bag
The assistant refused to board because we had a small bag (55x40x20) which was supposed to be dropped off at checkin (already paid). I had to pay extra 70β¬ to board with small bag. The fact that the bag was paid was totally ignored, the solution was though easy we could leave the bag down the stairs so it would be loaded with other checked bags. She didnβt listen and didnβt cooperate, this is stealing money from people.- Berlin-Brussels
- Economy
- Loss: β¬70
- Desired solution
John C
Verified | Aug 16, 2024Palma de Mallorca-Liverpool
Economy
Weather conditions
Was offered a 4 Euro voucher for food and drink which I used, got this reply when using Ryanairs own application for compensation- Palma de Mallorca-Liverpool
- Economy
Alexandra B
Verified | Aug 16, 2024Palma de Mallorca-East Midlands
Economy
Don't remember
Arrived to Palma airport, flight was delayed due to minor technical issues on aircraft and we were told that we have to wait for a replacement. Several gates and departure times were issued to us, none of them were correct. Waited on the airport for over 3 hours. We were given 4 euro food voucher per passenger. Informations on travel assistant on Ryanair app didn't match the information on departure board.- Palma de Mallorca-East Midlands
- Economy
Aileen M
Verified | Aug 15, 2024Dublin-Beauvais
Economy
My 2 year old was verbale abused by another passenger mid fl
I flew with ryanir home from Paris when my 2 year old got very upset because he couldn't got on my knee because the seat belt sign was on which in understandable , he was crying we were almost close to landing so I'm sure sore ears had a part to play...I was stressed as it was so I put him on my knee and put the seat belt around us both 2 staff members walked passed and never batted a eye to him but them what looked to me to be a more senior member off staff told me he had to sit in his own seat , he began more and more upset then out off the blue a lady who was sitting 2 rows behind me on the opposite side off the place out off know where came up behind My 2 year olds seat lead in pointing her finger roaring at the top of her lungs her words I quote "shut up you little bastard shut the fuck up you bastard ... I was in that much shock I could do nothing but cry i told her how dear she speak to my baby like this my other 2 kids where also inconsolable we where very shaken by the hole thing .she eventually goes back to her seat and at this point my 2 year old had stopped crying with the fright she shouts down to me I shut him fucking up didn't i...no staff member approached her firstly she shouldn't off be out off her seat the seat belt light was on so when she removed her belt they should off enquired what was she doing they didn't come near me till after she had rerurn into her seat to ask what had happened they should off been there first to not aloud this to happen u are told you arent even aloud use the toilet with seat belt light comes on so how did they nkt question where she was going ..i feel my safety and my children's safety wasn't taking into Any concideration and I feel that the staff members didnt carry out there roll of care of Duty ....I have been deeply effected by the hole ordeal to be fear I don't know if I'll ever travel again my 2 kids aged 6 an 11 are this distraught about the hole situation...- Dublin-Beauvais
- Economy
WiesΕawa R
Verified | Aug 15, 2024Krakow-London
Economy
Problems at airport
My flight was at 22 pm on 13/08/24 We flight from Krakow on 1 am on 14/08/24 after 3 hours delay. We have information that plain was late because of late previous flight and not enough staff.- Krakow-London
- Economy
Will G
Verified | Aug 15, 2024Dublin-Leeds
Economy
Technical problems
Initial correspondence received to the app indicated this was due to a fault on the plane at a previous destination; however, the airline have subsequently denied this. The vast majority of flights from Dublin were disrupted on the evening in question leaving the airport in chaos; the majority of ground staff ranged from unhelpful to downright rude - a number of off duty staff were still wandering public areas of the airport in uniform and whilst harmless, were not behaving in a manner which could be considered professional. Upon occasions of this nature, customer service should take priority over forcefully enforcing baggage policies and demanding more money from already exasperated passengers. The airline have publicly apologised for their total failure to provide an acceptable level of service throughout much of 14 August, but have later retracted this, stating it was outside of their control. It is worth noting that ATC issues can hardly can be considered an act of God, and are therefore entirely within the control of the aviation industry. The flight was delayed in excess of three hours, the majority of facilities within the airport closed. The flight, when it eventually departed was far from smooth. A number of passengers would have been stranded upon arrival at LBA as it was far too late for public transport, which would have been readily available had the airline felt fit to run their service at the advertised time.- Dublin-Leeds
- Economy
Zaxarias S
Verified | Aug 15, 2024Heraklion-Milano
Economy
Not kind enough
After arriving at heraklion airport on foot due to the inadequate bus services because of bank holiday in Greece I asked for a free water as the airport don't have water coolers and the waiting room was very hot at gate A2 because of too many travellers waiting for their delayed flights. Nobody at the airport literary offer me a glass of water. Do I need to fall down fainted? I asked for a suoerpervisor or tel number or email to tell about and they wouldn't give me any. I had to go out to another part of airport to feel a bit better and buy some water from kiosk outside. Later on the announced a 2.5 hours delay on my flight that made them to send me text to get soft drink from shop. Thank you- Heraklion-Milano
- Economy
Brittany C
Verified | Aug 15, 2024Catania-Rome
Economy
Weather conditions
Airport closed due to Aetna volcanic ash. Had to rebook on another airline that was 300 β¬ more and had to book a hotel for tonight as well as forfeit the cost of the hotel booked in Rome because of the canceled flight. Uber was 21β¬ to leave the airport, hotel in Catania was 234β¬, lost night at hotel in Rome was 250β¬ and the cost of the new flight was 495β¬- Catania-Rome
- Economy
Cristiana C
Verified | Aug 15, 2024London-Nuernberg
Economy
Charge me extra money for my bag
I paid 60 Β£ for my bag of 10 kg People who work there the still money from people who travelling very rude stuff unprofessional I want my money back I paid twice for the bag is not fair.- London-Nuernberg
- Economy
- Loss: β¬60
- Desired solution
Refund
Cristiana C
Verified | Aug 15, 2024London-Nuernberg
Economy
I bought a ticket London to Nuremberg today
In my ticket was included 10 kg plus one hand back and seat also included. I was in the queue for priority the second ,one girl Chinese she start talking to me without checking the other people to put the back for checking if is the right size.I put then she said i aft to pay 60Β£or 75 Β£ for the bag without no reason.I said with this bag Iβm travelling for years with Ryanair and something like this never happened.I talk with the supervisor and explain what is the problem.The same she start to say Ryanair should charge for my bag extra but they charge .Very rude staff and very unprofessional you put questions and they donβt know to answer the only thing what I see the still money from people I was the only one in all plain she checked the bag and my bag is the size what is there.People who work there they still money from people without reason .Why I paid ticket priority including 10 kg bag plus seat plus hand bag?And in the airport you have very unpleasant surprise.I paid 60 Β£ extra for no reason I want my money back.People like them they shouldnβt work this kind of job.I want my money back!!!!!- London-Nuernberg
- Economy
Vivien Valerie O
Verified | Aug 15, 2024Cologne-London
Economy
Paying for luggage that fit in the box
Hello, I took my flight from cologne to London Stansted at 7pm today. The gate Ryanair crew was very rude and unprofessional. They took a lot of people out of the line even if they only had a bag pack that fit the description which is allowed. I had a bag that perfectly fit into the box and I even took a picture of it. Nevertheless the crew insisted that I pay the 60β¬ fee? There is no reason that I had to pay. I except to get the money back. I am happy to send you the photos of the proof and the recipe. I do understand your terms but that staff was just mad and unprofessional in everything. Again my bag fit and also I was told to put it under my seat in the plane. Which shows that it wasnβt oversized. Please get back to ASAP. Best regards Vivien Ostrowski
- Cologne-London
- Economy
- Loss: β¬60
- Desired solution
Refund
Mark H
Verified | Aug 15, 2024Malta-London
Economy
Technical problems
Arrived at London Luton 4 hours 30 mins late. The flight was delayed over 5 hours at Malta Airport. No information was given at any point as to why it was delayed. No food vouchers were given out by Ryanair even when asked. No water was supplied in the hot airport at any point. No care - nothing or no help was given to any passengers though out the delay of 5 hours. We missed our lift home so had to wait 2 hours in the middle of the night at Luton Airport for another family member to pick us up resulting in a very stressful day/night.- Malta-London
- Economy
Ashley R
Verified | Aug 15, 2024Palma de Mallorca-Liverpool
Economy
Weather conditions
They did offer a 4 Euro voucher per person which I used, I also went through Ryanairs own compensation application, I have attached their response- Palma de Mallorca-Liverpool
- Economy
Nelio C
Verified | Aug 15, 2024London-Funchal
Economy
The gate was put onto departure board at 7pm . We had to wait in the departure lounge until the gate was put onto the board . Gate 49 was the furthest away and they closed the gate at 7.30 pm . My daughter fell while we were trying to run to the gate . We arrived at 7,40 and even though the plane was literally there and we could have just stepped on we were denied boarding . They said we were too late . There was also another family with children also refused . There was only 30 minutes to get from the lounge to the gate . Not enough time unless you run . No announcements were made at all . The customer service desk who had to take us back through to departures said the flight did not leave until after 8 and they told us itβs always Ryan air who leave customers behind
- London-Funchal
- Economy
Melissa M
Verified | Aug 15, 2024Dublin-Liverpool
Economy
I was made to pay for my bag at boarding
I was made to pay for my flight at boarding as the male flight attendant stated it would not fit under the seat. I have picture proof of my bag under the seat and would like my money refunded. This flight attendant was also very rude and was also threatening to not let me board the plane.
- Dublin-Liverpool
- Economy
- Desired solution
Refund
Apology / Voucher
Lauren H
Verified | Aug 15, 2024Barcelona-Manchester
Economy
Weather conditions
Our flight from Barcelona to Manchester was delayed 3 times and then cancelled 4 HOURS after we were meant to depart. The airline representatives in the airport were very unhelpful and we ended up standing in a queue for nearly 2 hours at 2am just to be told to claim back online. We had to book alternative tickets ourselves. We were stuck in Barcelona airport from 6pm on the Thursday until 11.30am on the Friday when we should have been back in Manchester at 11.30pm on the Thursday and only made it back thanks to Jet2. When we got back home, we had to claim our refund from LoveHolidays (who were super helpful and processed the refund quickly) but had to approach Ryanair for a refund for the alternative tickets we had to purchase which were more expensive and also to claim the compensation. For over 2 months I have had to contact them time and time again only to get no information and to be palmed off and have my queries closed. I even had an online chat that was ended before I had even finished requesting help. This has been the most infuriating experience of travel and I most certainly wonβt be using Ryanair again. I know you pay for what you get but I didnβt even get to where I needed to be. Disappointed as I have had a couple of reasonable flights with them but this has well and truly put me off.- Barcelona-Manchester
- Economy
Liora K
Verified | Aug 15, 2024Hahn-London
Economy
Technical problems
I am, Liora Kotlyar, passport number 36524190, writing to express my dissatisfaction with the recent flight number FR1748 from Frankfurt to London. The flight was delayed by almost three hours, and we were required to remain on the plane throughout this period. The conditions inside the cabin were very uncomfortable and stuffy. There was no air conditioning, so all the passengers were supposed to sit in a hot plane for a three hours During the delay, no water was provided, and we had to pay for any refreshments. I was unable to purchase water and food because my card was not working and I didnβt have any cash. Nowhere was it indicated that passengers should carry cash or ensure their card works to avoid dehydration or hunger during delays. Additionally, I had purchased priority boarding, but despite this, I ended up standing in all the queues with everyone else, which rendered the priority boarding useless. Furthermore, nobody informed us about the delay in advance, which added to the inconvenience. I would also like to mention that I had a scheduled meeting that I was late for due to this delay. I kindly request that you review this situation and provide an explanation and compensation for the inconvenience experienced. Sincerely, Liora Kotlyar ZS7B8K- Hahn-London
- Economy
Dominik W
Verified | Aug 15, 2024Palma de Mallorca-Nice
Economy
Weather conditions
I got the notification that the flight was cancelled as I was in the queue for security at Palma de Mallorca airport. I canβt get to my final destination, moreover many other flights a disrupted or cancelled so Iβm afraid of further cancellations.- Palma de Mallorca-Nice
- Economy
Katie F
Verified | Aug 15, 2024Ibiza-Bristol
Economy
No reason given
Only told about delay after arrival at airport. flight times changed 4 times, know information provided by airline or airport staff. Arrival time was supposed to be 20:55 uk time but we didnβt arrive until 1:30am. Only received a 4 euro voucher for a drink which didnβt cover the cost of most soft drinks available.- Ibiza-Bristol
- Economy
Karol S
Verified | Aug 15, 2024Dublin-Bratislava
Economy
Dublin AirPort
The Passport was left at checkin at a Departure Gate and is not at Lost and Found Dublin AirPort . We need to find the passport urgently was able to use Ideocard on arrival to Bratislava.
- Dublin-Bratislava
- Economy
- Desired solution
Other
Conor B
Verified | Aug 15, 2024Belfast-Budapest
Economy
We are writing to formally complain about being denied boarding for my flight to Budapest on 15th of August despite following all the necessary guidelines and legal requirements. I hold a 1951 Refugee Convention travel document (blue document) and have meticulously ensured that I do not require a visa for entry into Hungary. This was confirmed through various sources, including the official website of the Hungarian embassy and direct correspondence with them. Upon arrival at the airport, I was informed by your supervisor, Ethan, that I would not be allowed to board the flight. Ethan's reasoning was based on a past incident where another traveler with a similar document was denied entry, which he believed justified his decision to deny me boarding as well. However, I provided Ethan with the correct and verified information, including my previous successful entries into EU countries (Croatia, Germany, and the Netherlands) using the same document. Additionally, Ethan incorrectly stated that Northern Ireland is in the Schengen Area, which is factually incorrect, as Northern Ireland is part of the United Kingdom and not in the Schengen Area. Despite presenting all the necessary information, I was refused boarding, causing significant distress and disruption to my travel plans. This refusal was unjustified, as I had followed all necessary legal protocols and confirmed my travel eligibility. Given the unjustified denial of boarding, I am requesting the following: Full Refund for the cost of my flights, as the reason for denial was not valid. Compensation under EU Regulation 261/2004 for being wrongfully denied boarding. This regulation stipulates that passengers who are unjustly denied boarding are entitled to compensation ranging from β¬250 to β¬600, depending on the distance of the flight. Reimbursement for the costs associated with my missed hotel booking and any other non-refundable expenses incurred due to this incident. Rebooking Option on the next available flight or alternative arrangements, if applicable.
- Belfast-Budapest
- Economy
Eram A
Verified | Aug 15, 2024Belfast-Budapest
Economy
My name is Eram, and I am writing to formally complain about being denied boarding for my flight to Budapest on [date], despite following all the necessary guidelines and legal requirements. I hold a 1951 Refugee Convention travel document (blue document) and have meticulously ensured that I do not require a visa for entry into Hungary. This was confirmed through various sources, including the official website of the Hungarian embassy and direct correspondence with them. Upon arrival at the airport on Thursday the 15th of August at around 06:15, I was informed by your supervisor at the check-in desk, Ethan, that I would not be allowed to board the flight. Ethan's reasoning was based on a past incident where another traveler with a similar document was denied entry, which he believed justified his decision to deny me boarding as well. However, I provided Ethan with the correct and verified information, including my previous successful entries into EU countries (Croatia, Germany, and the Netherlands) using the same document. Additionally, Ethan incorrectly stated that Northern Ireland is in the Schengen Area, which is factually incorrect, as Northern Ireland is part of the United Kingdom and not in the Schengen Area. I believe Ethan is confused with a different document (Certificate of Travel - black document - requires visa to Hungary) Despite presenting all the necessary information, I was refused boarding, causing significant distress and disruption to my travel plans. This refusal was unjustified, as I had followed all necessary legal protocols and confirmed my travel eligibility. Given the unjustified denial of boarding, I am requesting the following: Full Refund for the cost of my flights, as the reason for denial was not valid. Compensation under EU Regulation 261/2004 for being wrongfully denied boarding. This regulation stipulates that passengers who are unjustly denied boarding are entitled to compensation ranging from β¬250 to β¬600, depending on the distance of the flight. Reimbursement for the costs associated with my missed hotel booking and any other non-refundable expenses incurred due to this incident. Rebooking Option on the next available flight or alternative arrangements, if applicable.
- Belfast-Budapest
- Economy
Mariusz G
Verified | Aug 15, 2024Dublin-Gdansk
Economy
Bag problem with size
Hi I was flight last week to Spain and to Nederland with same small bag and was ok. Today I was flight to GdaΕsk and Jonathan charge me for this bag wich I think is not fair he was rude to passages as well he donβt want to give me his name I have to call supervisor and than he give me his name please is any chance to get my money back cause I think I was charged not fair best regards
- Dublin-Gdansk
- Economy
- Desired solution
Refund
Emanuel C
Verified | Aug 15, 2024Malta-Barcelona
Economy
On the 14th August 9 am I was trying to make online check in , yet firbsonw reason it never allowed me until 11 am which said that the check in online is closed , as I rushed to the air port I checked out the screen with destination and check in details . The screen marked that the checkin closes at 12:35 . I arrived at the check in desk 12.28 . But for some unknown reason the lady behind the check in desk didn't allow me to board the flight . I had no check in luggage and also showed her the fast security pass . She said the check in was closed and Ryan air website says that you will be allowed check in 40 min before flight . I have photos to prove that I was there at 11:31 that's after 3 minutes of dialogue. She also knew that the flight was delayed an hour . So I had plenty of time to board the plane . But. She didn't allow me . I needed to get to Barcelona for a wedding and now missed the wedding . I still had to visit my friends so I booked the next flight to Barcelona . At 00:45 15th August . I don't think this is fair . I had everything in order and I was on time for check in in accordance with the airport timetable . I feel that this whole thing was a scam . She even suggested that I buy a new ticket instead of calling her supervisor. I missed my best friends wedding dinner . We are not happy
- Malta-Barcelona
- Economy
J M
Verified | Aug 14, 2024Murcia-Manchester
Economy
Unsafe disembarkment stairs at Manchester
Ryanair crew were warning all passengers disembarking off the rear door of the plane to be careful due to the state of the stairs wobbling. These stairs were inappropriate to be used and both MAG service and Ryanair should not have allowed the use for all safety reasons and insisted on safer sturdy stairs. I stepped on with my cabin case and hand luggage and had to immediately attain my balance and in doing so jarred my back. The wobble was unbelievable and I have suffered today, I have been in pain and unable to walk upright.- Murcia-Manchester
- Economy
Diksha D
Verified | Aug 14, 2024Zadar-Weeze
Economy
The flight from zadar to weeze was delayed by 2 hours , me and my freinds were sitting in the airport area after doing our online check in , we were 6 people and no one had heard any kind of announcement for the weeze airport . By checking in online we were relaxed because we already got our seats but when we reach there before 1 hour of boarding the airport security staff said that you are late and your seats have been given to someone else . But we were there and no personal consent had been given . No care has been provided by the airline. I missed my important meeting due to it and we have to buy new flight tickets .
- Zadar-Weeze
- Economy
Anmol A
Verified | Aug 14, 2024Zadar-Weeze
Economy
Me and my friends went to Croatia for the trip. When we were coming back they said that we cannot board the flight because we are late and flight is overbooked. We have checked in already a day before and had our seat no. I asked for the assistance but unfortunately airline did not took care of it.
- Zadar-Weeze
- Economy
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