Ryanair complaints: comments, page 43
2,634 comments
Samreen V
Verified | Aug 8, 2024
Birmingham-Dublin
Economy
Birmingham Airport-Ryanair forced to check in our carryons
Our carryon bags met the required criteria which we checked before hand online. The criteria did not mention that the measurements include the wheels of the bag as well. We were a large group including kids and it was quite annoying having to check in so many bags and pay such a huge amount right before boarding. Ryanair should have checked the bags before hand so that we couldβve sent our bags back with our family instead of paying unnecessary amount of fees. When we came TO Birmingham via Ryanair they lost one of our bags which needed up being in Romania. We did not file any complaint on this matter and were accommodating with the airline as they brought back our bag 4 days later. This experience has been very unprofessional on Ryanairβs part and we will not be flying with this airline again.
- Birmingham-Dublin
- Economy
Besian K
Verified | Aug 8, 2024Brussels-Schonefeld
Economy
No reason given
The reason given for the flight cancellation was adverse weather. However, other than flights operated normally in spite of delays. Weather conditions at time of departure after delay were optimal. The flight was only cancelled after a two hours delay.- Brussels-Schonefeld
- Economy
Edel O
Verified | Aug 8, 2024Shannon-Tenerife
Economy
Tenerife - Shannon
I booked the wrong date of my return flight. Ryanair state that you have a 24 hour grace period to change flights. I rang the customer care to do this and they told me this was not possible due to a discount applied on flights. I then asked to cancel the flight they also said this was not possible. I asked to speak to a supervisor and they told me I could not.- Shannon-Tenerife
- Economy
Preejakumari Nirmalan K
Verified | Aug 8, 2024London-Tarbes
Economy
Head Injury on landing and awful landing experience
Awful landing experience- London-Tarbes
- Economy
- Desired solution
Susan G
Verified | Aug 8, 2024Santiago-Dublin
Economy
Delayed flight at SCQ to Dublin. Missed my next flight
My flight from SCQ to Dublin was delayed by 1hr 25 mins. Due to land at 6.30pm but landed at 7.40pm. I had another flight booked with Ryanair at 8.30pm to Bristol. I got to check in 40 mins before flight. The lad on the check in desk radioed baggage to see if they could still take my baggage. I was stood there for 20 mins with no reply from baggage. The 'customer care team' lad said to go to security at departures. I ran there and security said that check in know that they can't put luggage of a certain size through the SCANNER. I ran back to check in, and all he said was I'd now missed the flight and told me to go to the tickets desk to book another one. The girl at the ticket desk was so rude. I asked her if there were any flights to Bristol, or Exeter or Newquay. She told me to look online. I asked her if there were any airport hotels, she shrugged and said I don't know! Absolutely no customer care. I had to purchase a new flight for the next day and go to a hotel that cost β¬190. When I got to check in the next day I, was then charged β¬55 to check in because I hadn't done it online. To print out the border pass for this cost is extortionate!! I will never fly with Ryanair again- Santiago-Dublin
- Economy
- Loss: β¬260
- Desired solution
Andrei K
Verified | Aug 8, 2024Catania-Milano
Economy
Unknown
We missed transferred flight to Tallinn from Malpensa, so we urgently buy tickets on next day flight from Bergamo. I load my expenses on train, metro, bus-shuttle from Malpensa to Bergamo + hotel besides Bergamo airport- Catania-Milano
- Economy
Jad H
Verified | Aug 8, 2024Madrid-Fuerteventura
Economy
MAD - Rude treatment at check-in counter
This is my first time flying Ryanair. Their email didnβt specify I had to check in online to avoid paying a check in fee - nowhere was it mentioned. Since I had bags to check in, I assumed there is no need to check in online as I have to head to the check in counter anw. They charged me 30β¬ for printing the boarding pass!!! I asked kindly if they could waive the fee given I have never traveled with Ryanair and the employee declined with an abhorrent attitude. I then ask if itβs possible to check in a bag for 23 kg instead of 20kg to avoid having a small bag of 3 kg with me all the time (I paid for 10kg onboard) and the response was again a no with a very condescending attitude. What made things 100 times worse than having to pay for a boarding pass was that employees attitude.
- Madrid-Fuerteventura
- Economy
- Loss: β¬30
- Desired solution
Expenses reimbursement
Lola B
Verified | Aug 8, 2024Alicante-London
Economy
at luton i received my bag in bad conditions
on a one way flight back to luton, i received my cabin bag back in ridiculous conditions. it was ripped open at the seems, completely unfixable and unusable. there was no one in the airport around to help me. we also discovered some items were missing, some very important ones, and apparently iβm due no compensation. iβm very upset
- Alicante-London
- Economy
- Desired solution
Jasmine S
Verified | Aug 7, 2024Bologna-Edinburgh
Economy
Weather conditions
There was a flight earlier from Rome to Edinburgh that was diverted due to βadverse weather conditionsβ, so the next flight (Edinburgh to Bologna) was delayed, meaning my flight (Bologna to Edinburgh) was delayed. I believe that there shouldβve been something in place to ensure my flight wasnβt delayed, I should have arrived back in my own house at 22:30, and I didnβt make it back in my house until 04:45.- Bologna-Edinburgh
- Economy
Hristina Z
Verified | Aug 7, 2024Eindhoven-Sofia
Economy
Claim escalated to airline
Technical problems
Dear Sir/Madam, On June 16, 2024, my flight FR6014 from Eindhoven Airport, The Netherlands to Sofia Airport, Bulgaria, was delayed by 5 hours and 30 minutes, according to the latest update on the platform. Subsequently, the flight disappeared completely from the app overview, and I could no longer find any information about it for that day. In order to get to my destination in time because it was important to me, I decided to book another flight with a different airline for 2 days later. Such a short notice booking, of course, has cost me much more than it would've cost me normally and I lost 2 days of my holiday because of the delay. According to EU Regulation 261/2004, I am entitled to compensation for this delay. I have attempted to submit my compensation claim through Ryanair's official website multiple times, but the form submission process consistently fails due to technical issues. The system consistently states that the flight was not delayed by more than 3 hours, which is incorrect. Furthermore, I have contacted Ryanair's customer support via email on several occasions, but their responses have been unhelpful, repeatedly directing me to the non-functional link. My last email, sent on July 10 to inquire about the status of my request, remained unanswered until July 31, 2024, when I was informed, and I quote, "As you did not board the above-mentioned flight, we regret to advise that you are not entitled to compensation under Regulation EU 261/2004.β I explained to them that I did not board the delayed flight because Ryanair failed to provide me with the necessary information regarding the flightβs status. This lack of communication prevented me from boarding the flight through no fault of my own. Consequently, I find their refusal to grant compensation under Regulation 261/2004 unfounded, as I'm also not required to board the plane to get compensated, nor am I required to agree to their vouchers. Additionally, my sister, who was booked on the same flight with her partner and their child, has already received confirmation that their compensation would be transferred to her on July 7, 2024. They have since received the compensation. We were together and were not transported on the supposed flight, for which we received no information. I am including the email communication my sister, Ivana Zaharieva, has had with Ryanair in this letter. Attempts to Resolve: - Email Correspondence: Attached are copies of the emails exchanged with Ryanair customer support. - Screenshots: Attached are screenshots of the error messages encountered on Ryanair's website. Given Ryanair's failure to provide a functioning compensation claim process and their inadequate customer support, I am seeking your assistance in resolving this matter. Thank you for your attention to this matter. I look forward to your assistance in achieving a fair resolution. Sincerely, Hristina Zaharieva- Eindhoven-Sofia
- Economy
- Claim escalated to airline
Zoltan M
Verified | Aug 7, 2024Genoa-Charleroi
Economy
charged late check-in fee while the site was down (Raynair)
We were charged a late checkin fee because we couldnt load the website of raynair. Our flight was delayed as well so we expected to be in time to receive help at the airport but instead they charged us 110euros (2persons). They told us to make a request for a refund but it is not possible via raynair directly. I didnt take a screenshot and i do not get the same error anymore- Genoa-Charleroi
- Economy
- Loss: β¬110
- Desired solution
Refund
ΔorΔe V
Verified | Aug 7, 2024Schonefeld-Podgorica
Economy
Problems at airport
The airline rejected my request, by saying that it was not their fault for the flight cancellation, because it happened due to a technical issue at the airport side and not on their side.- Schonefeld-Podgorica
- Economy
Christian H
Verified | Aug 7, 2024Palma de Mallorca-Birmingham
Economy
No reason given
They have claimed to other customers that it was a bird strike but we dispute that because at no point were we told this was the case. We were told it was a minor technical fault along with many other things, but never a bird strike. The service we received in the airport was appalling and we genuinely thought the flight was cancelled because no one would communicate with us and all flight information was removed from the boards.- Palma de Mallorca-Birmingham
- Economy
Ronan M
Verified | Aug 7, 2024Barcelona-Edinburgh
Economy
Unknown
At first the flight was said to be delayed due to a storm within the area, this delay was only notified by no more than 30 minutes before the scheduled departure time [9:30 pm local time], a rescheduled time of 10:30 pm was then set back by an hour then two with no information on what was happening with the delay, a rescheduled time of 1:30 - 2:00 am was then published, after waiting in a queue for half an hour or a bit longer, we were notified that the flight would not take off and that the new time would be 5:30 am, 8 hours after the scheduled departure time. When fully boarded either the captain of the flight or chief air attendant had said that they donβt know what our flight was delayed as they were phoned in to operate this flight. After a couple of hours of the delay Ryanair did offer a 4 euro discount within the airport at specific stalls.- Barcelona-Edinburgh
- Economy
Logan M
Verified | Aug 7, 2024Barcelona-Edinburgh
Economy
Unknown
Next to no communication from the airline, the people at the desk were very unhelpful and every time the flight got delayed there was next to no communication, flight was delayed 3 times during the night and no confirmation if the flight was definitely going to take off.- Barcelona-Edinburgh
- Economy
Pritpal P
Verified | Aug 7, 2024Barcelona-Palma de Mallorca
Economy
Very bad staff next time we are not use ranair
We are Standing in line number first call me last bad behavior 25 minutes late very bad πΊ not permission for drinks water very bad experience i am using first time this flight........all is good flight but it is very very bad fuuk off- Barcelona-Palma de Mallorca
- Economy
Darren L
Verified | Aug 7, 2024Manchester-Porto
Economy
No reason given
Arrival time 22:37 I missed my connecting bus which was the last bus to Coimbra, therefore my wife had to drive to Porto to collect me incurring fuel cost and road tolls, along with 4 hours of her time.- Manchester-Porto
- Economy
Nicholas S
Verified | Aug 7, 2024Arrecife-London
Economy
We were charged unfairly for cabin bags
We flew out to Lanzarote with no problems. Cases were checked in and cabin bags were sized. On our return home we were greeted by very rude representatives at lanzarote airport and Β£40 per cabin bag was demanded, or we were not going to be allowed on board. We showed evidence of non-charges for the same cases on our outbound flight where no such charge was made. We flew to France with Ryanair just a couple of months previous and again no charge was made when cases were checked. The whole experience for me, my wife and young family was very poor. My wife suffers with IBS and the way we were treated caused an attack the made the whole journey home seriously uncomfortable for her. These cases have been checked many times before and had zero issues. They were purchased because they are advertised as 'compliant with cabin bag regulations' for all the major airlines and indeed Ryanair are named on the list. We have been left very disappointed by this. I have emailed Ryanair and been ignored......I don not intend to fly with them ever again unless this is rectified.- Arrecife-London
- Economy
- Loss: β¬100
- Desired solution
Lucia H
Verified | Aug 7, 2024London-Prague
Economy
They fined us for not having priority
My children had only small suitcases which fitted in Ryanair measurements and they fined us so much money for not having priority while they had only 1small suitcase each and nothing else.this completely ruin my holiday as we had to pay 240 pounds.If I knew about it I would pay for priority but they refused to offer to pay for it and charged us fines.I am really disappointed coz this is going to have a big impact on my holiday spending.- London-Prague
- Economy
- Loss: β¬280
- Desired solution
Refund
Andre P
Verified | Aug 7, 2024Madrid-Bergamo
Economy
No reason given
We arrived at the airport three hours in avance and waited for boarding gate information, which was provided 1 hour before the scheduled departing time, just a moment before receiving an email from the company informing us that the flight was delayed to 5 hours later.- Madrid-Bergamo
- Economy
Lumma P
Verified | Aug 7, 2024Madrid-Bergamo
Economy
No reason given
We arrived at the airport three hours in avance and waited for boarding gate information, which was provided 1 hour before the scheduled departing time, just a moment before receiving an email from the company informing us that the flight was delayed to 5 hours later.- Madrid-Bergamo
- Economy
Agnieszka M
Verified | Aug 6, 2024London-Warsaw
Economy
Weather conditions
Flight was redirected to Krakow, replacement bus was provided to take back to Modlin - almost 5h drive. Modlin airport is far away from Warsaw with limited busses. One bus we had tickets we were to late, all other busses had no free tickets. I asked if possible to leave the bus earlier in central Warsaw, where there are more options for a bus - it was not allowed. We had to ask a friend to travel and pick us up by car. We were told that a reason for redirection bad weather, I checked history and all other flights were landing. Only this single flight was redirected.- London-Warsaw
- Economy
Nyerhovwo U
Verified | Aug 6, 2024London-Kalamata
Economy
Refunds due to bereavement
My dad passed shortly after I booked my tickets and I've been struggling to do a refund. The error messages say the name on the booking do not match. A ticket I booked myself. The refund process is so difficult, almost like dealing with the death of my dad. I was also going with my partner and it is same error message. Reservation number RLEWFP- London-Kalamata
- Economy
- Desired solution
Refund
Maria C
Verified | Aug 6, 2024Edinburgh-Malta
Economy
- Arrived at the airport and gate on time but denied boarding because no airline staff were present at the gate; airport staff claimed they had no control over the situation. - Gate closed while check-in counters were still open, suggesting enough time to reach the gate and board. - No airline personnel were near the gate. - No final call announcements were made despite being checked in. - No announcements were made about gate closure. - After being denied boarding, checked various sources and found that the final departure time was later than the original time, indicating delays. - Scheduled Departure Time: 16:35. Taxied: 16:31. Airborne: 16:49. This indicates an early gate closure and sufficient time to board. - Another flight at the same gate was due, with airline staff preparing the gate.
- Edinburgh-Malta
- Economy
Natasha W
Verified | Aug 6, 2024London-Vienna
Economy
Technical problems
Our flight was supposed to leave the airport at 9:10 am. It was delayed until 3:30 am the next day. I have health issues and my friend is pregnant making it impossible to wait in the airport for 18 hours. We therefore had to go home and miss our holiday and lose out on the money we spent on our hotel. The airline told us the we would be given 220 pounds for compensation. I asked at the desk if we had to take the flight to get the compensation and they said we did not have to and would get compensation either way. They did not provide us with any other further care or support.- London-Vienna
- Economy
Vasile L
Verified | Aug 6, 2024Birmingham-Schonefeld
Economy
Hello , When I went with your company, I took a Priority ticket so I could take a small trolley and a backpack with me. But when I left Birmingham for Berlin I am disappointed with the way your staff behaved towards me. As you can see in the picture it was the right size but I had to pay 87β¬. I have had this trolley for 7 years but in all this time something like this has never happened to me. Moreover I have to pay 2x times ? Once when I bought it online and once at the airport? Moreover , instead of priority I had to wait for the last one to pay . Hope you will find a reasonable solution. I await your reply . Thank you very much .
- Birmingham-Schonefeld
- Economy
Mark S
Verified | Aug 6, 2024Barcelona-Lisbon
Economy
Forced to pay baggage fee when we had already paid
I was very upset with the treatment for yesterdayΒ΄s flight from Barcelona to Lisbon. When I checked in the attendant reviewed our baggage and advised that between my wifeΒ΄s upgraded ticked to include extra luggage and my ticket, that our baggage would align with the baggage requirements and allowances. However, when we were at the gate, a separate person gave me a hard time and made my wife was forced to pay $46 for a bag. ~ Worse, this same attendant, who was asian (only being mentioned to help identify her) also challenged a middle aged woman who had 4 bags on her person. She was told she need to reduce to 2 bags; she was only able to reduce to 3 bags, but she was allowed to board with 3 bags--I have picture evidence to this affect--without having to pay. This is completely unacceptable. The girl who reviewed our baggage when I checked my main bag which was paid for in advance was also at the gate and she said she didnΒ΄t understand why we were being harassed and apologized but said there was nothing she could do. I am requesting a refund of the $46.00 that my wife, MaryCeu Nunes was unnecessarily forced to pay. Booking Number: KIHCSY
- Barcelona-Lisbon
- Economy
- Loss: β¬46
- Desired solution
Refund
Rafael G
Verified | Aug 6, 2024Villafranca-Dublin
Economy
Aircraft Seat 6A Filthy
Hi, I boarded the flight in Verona, last night. When I got to seat 6A, I noticed the seat area and window filthy. There was food on the floor, coins, rubbish, lotto cards etc. The window was also disgusting with food stuck to the window. I was on a wedding anniversary trip to Italy with my wife and was very disappointed with the lack of cleanliness of the aircraft. As a customer who always uses Ryanair, again I was disappointed and annoyed when I show the flight attendant. He looked and said, sorry, it mustβve have been cleaned-clearly the case. Iβve attached some pictures for you to see. Thank-you. Rafael Gatt- Villafranca-Dublin
- Economy
Larisa-Bianca L
Verified | Aug 6, 2024Bucharest-London
Economy
Technical problems
My flight FROM Bucharest (OTP) to London Stansted on 03/07/2024 (Flight No. FR1008) was delayed for two hours and I waited at the gate. I was given the gate number by a Ryanair employee and the same gate number was stated in the official Ryanair application. However, the company changed the gate number last minute and due to this I lost my flight. I was very close to the correct gate so had I know about the change I would have had plenty of time to board. The Ryanair application was not updated with the right gate and the change was not announced on the intercom, nor was I mentioned for 'last call'. If this had happened it would have been impossible to hear it due to the extreme crowds at the gate as there were multiple Ryanair delayed flights in the same place. As a result, I had to buy a ticket with a different airline and wait for 7 more hours (in addition to the 4 hours I had already waited) in the airport to make it home and lost additional money on transport from the airport. This whole ordeal has caused an immense amount of physical exhaustion and distress. As someone with a learning disability I already find travelling extremely stressful but I do my best to plan ahead. However, the airline's lack of care and support caused great mental anguish that could have been avoided. Moreover, I will also financially suffer from this because the extra expenses have taken me into my overdraft and even if I receive a full refund, my credit score will have been affected as claims take time to process.- Bucharest-London
- Economy
Larisa-Bianca L
Verified | Aug 6, 2024London-Bucharest
Economy
Unknown
My flight FROM London Stansted TO Bucharest (OTP) on 26/06/2024 (Flight No. FR1007) was delayed by more than 4 hours and the staff of the aircraft kept us on board for this time rather than disembark us. They gave us to option to disembark but with no possibility of reembarking. This meant, we were packed in a hot airplane, with multiple toddlers and babies for hours which lead to me becoming sick and throwing up on the plane. The delay also caused me to arrive at my accommodation at 1 am. As a woman, walking by myself at night in a city I don't know was terrifying and led to me having a panic attack due to being catcalled and followed on the street. I purposely booked my flight to arrive at my destination during daytime when it's safer but this delay made it pointless. Moreover, I was charged at the airport for a 20kg bag when I could have easily made into a 10kg bag and be charged less but I was not given that option.- London-Bucharest
- Economy
Adrian Ciprian C
Verified | Aug 6, 2024Alicante-Manchester
Economy
Staff from Ryanair did not allow me and my family to board
I had a flight from Alicante to Manchester at 12 50 on 03 08 2024 I showed up at the gate with my family and my child had all the documents to go to the UK where we live and your staff did not let us through with the same documents I bought other tickets at 19.15 this day and we were told that we are fine we arrived in the UK and asked security and we were told that we had every right to get on the plane what do you advise me to do because I have lost money and time for an error made by the company staff my name is Constantinescu Adrian Ciprian wife Constantinescu Cristina and my daughter Constantinescu Gabriela- Alicante-Manchester
- Economy
- Desired solution
Expenses reimbursement
Anxhela B
Verified | Aug 6, 2024Athens-London
Economy
Check in desk lady rude, unhelpful and racist in Athens Air.
The lady on the desk was speaking with English words to my mum who only speaks Greek. She was asking for her boarding pass while my mum has a visa and she gets the boarding pass from the check in desk (check in was done online). She was asking where is she going, my mum was saying London and she could pronounce Stansted so she was saying Sanset and the lady was shouting on my mum that she has to know better where sheβs flying to, making her shy about her pronouncing. A complete discrimination!!! She didnβt ask her for her passport so she could check on the system her details but instead she was just sitting on the desk and making my mum feel uncomfortable in front of a long queue. At the end a guy behind my mum stood in front and he help giving the passport to the lady and asking her doing her job properly cause they were waiting there for nothing. My mums experience travelling alone with ryanair staff was a trauma for her and this is unacceptable for an international company to have this kind of behaviour to its passengers.- Athens-London
- Economy
Kelly S
Verified | Aug 5, 2024London-Preveza
Economy
Denied Boarding
We arrived at the boarding desk at 6.06am and our flight was due to depart at 6.30am. We were denied boarding despite arriving at the airport two and an half hours before departure. The airplane was still on the runway and there were opportunities to allow us time to board. We had to watch as our luggage was removed from the plane (would have been quicker to let us on)! We were also held up at the check in Ryan air desks upon arrival (multiple self help machines were out of order to check in which caused extended time in queues). Further more once we had found one that worked there was no paper to print the labels for the luggage. Also lengthy queues and waiting at security. The two flight attendants at the boarding desk were extremely rude; they just said βitβs tough!β Also to be told that itβs not their problem and everyone else made it on time was appalling customer service. I donβt think I have ever been spoken to in such a rude manner despite being amicable in such a stressful situation. We didnβt stop for drinks, shopping etc in the departure lounge. This resulted in a family of four having to buy additional tickets (4 in total) and a hefty taxi fare to London Heathrow so that we could still go on our holiday. The taxi driver informed us that this is a familiar situation that he observes up to 20 times a day, all resulting with Ryan air customers. He advised us not to fly with Ryan air in the future. All in all very disappointing. I would hope above all that the staff employed could be trained in their customer service skills going forward, empathy and compassion lacking on all levels. Such a shame that I didnβt make a note of the names of the two ladies on the desk on Sunday 28th July.- London-Preveza
- Economy
- Loss: β¬1900
- Desired solution
Apology / Voucher
Marius Valentin I
Verified | Aug 5, 2024Beauvais-Bucharest
Economy
Weather conditions
We boarded and due to the weather conditions we were informed that the flight was cancelled. I stood in line at the Ryanair company office for 4 hours to offer us the next flight in 5 days without any support till then like accomodation or food.- Beauvais-Bucharest
- Economy
Mary I
Verified | Aug 5, 2024London-Santander
Economy
Stansted, rude and aggressive security
When going through security it was pointed out that my daughter and myself had incorrectly packed out liquids. The Blue Airport Services operative was very rude and aggressive, calling us "stupid". I am deaf and he took no account of my needs. We were very distressed and in tears. We are seeking an apology and compensation for our distress which has negatively impacted our trip.- London-Santander
- Economy
- Desired solution
Apology / Voucher
Camilla I
Verified | Aug 5, 2024London-Santander
Economy
Boarding staff called me stupid
Hi. I haven't flown out of the country in over 15 years. This morning when boarding there was some confusion with the liquid regulations. I tried to do what I was told twice, but still was incorrect. The person on the first baggage check and the second person who searched my bags and told me I would have to leave some of my things London and collect on the way home. I completely understand rules and was trying to follow them. Unfortunately the staff were shouting at me and called me "stupid"and an "idiot" several times. I was completely shocked and appalled that your staff would speak to a paying customer like that and with such contempt and hatred. As someone who suffers with depression and severe anxiety the treatment I received led me to tears. It has completely ruined my experience and holiday.
- London-Santander
- Economy
- Loss: β¬80
Freya J
Verified | Aug 5, 2024London-Gerona
Economy
We where declined access to board, with people still boarding the plane in sight. We believe it was oversubscribed. We also had to pay Β£500 and take 2 separate flights as a group, 2 on a 9.30pm flight to Girona. 3 of us on a 1.30pm flight to Zaragoza which was 400km away from our hotel, this cost Β£300 in taxis and trains.
- London-Gerona
- Economy
Juliana B
Verified | Aug 5, 2024London-Fuerteventura
Economy
My kids were in a queue to checkin as kids under 16 canβt have on line check ins then we were on the wrong queue for 2 times, directed by Ryanair staff. We have two special needs kids and weβre booked priority and assistance still when we got to the place was to late to checkin it was 15 and the flight was 15:40. This was after staying on a queue for more than 45 minutes and when I tried to say my flight was near they ignored me and still said go to the queue like everyone else. Disrespectful and unhelpful not mention unprofessional. I am losing a all inclusive holidays with my family and losing my mind over losing 4K that this altogether cost me.
- London-Fuerteventura
- Economy
Aryan S
Verified | Aug 5, 2024London-Vienna
Economy
Technical problems
My flight was estimated to leave at 9:10am on August 1. It was delayed and departed around 3am next day . Some technical issue according to the airline- London-Vienna
- Economy
Jane R
Verified | Aug 4, 2024Venice-London
Economy
Technical problems
We arrived for our flight from Marco Polo airport on 29.6.24 at 8:40 for our 10:55 p.m flight to find it had been cancelled by Ryan Air . No explanation and no staff at the airport. The customer service desk was also closed. We managed to find a B&B. Could not contact Ryan Air. No flights till Tuesday with any airlines . So we managed to get on a coach to Victoria in London via Paris taking from 5:40 Sunday afternoon until 02:00 Tuesday morning!- Venice-London
- Economy
Paul O
Verified | Aug 4, 2024Porto-Shannon
Economy
ryanair staff
flight from porto to shannon on 2/8/24 departing at 715am Male flight attendant checking passports / tickets before boarding plane was very rude and unfair. (had to pay for small bag,i had no problem in paying it if he was fair.flight attendant only asked us to pay,no other passengers and was very bossy.My daughter 6 years old was present and was very scared of his presence.I hope someone in senior management speaks to him about his behaviour.Their we're 5 people ahaead of us in que and 4 behind who clearly had bags over the limit we're let through without being questioned,i said to flight attendant as long as he's fair with everyone thats ok but dont just pick on us which he did.My daughter is still very emotionally stressed out over it and will not leave my said afther the ordeal.- Porto-Shannon
- Economy
- Loss: β¬60
Anonymous member
Verified | Aug 4, 2024London-Perpignan
Economy
Keeps waiting to put bag in for 1 and 1/2hours
Queued from 3.45 _,5.15 Queued again for security had to walk to gate 93 arrived there 5.40 only to be told gate closed .I'm a 75 year old women I was very distressed .I feel this was not my fault as at the air port in plenty of time .so after waiting 40mins to reclaim my bag .back to ryair customer serve waited another 40 mins ,to rebook a flight was another 100 pounds and then I had to stay at Hotel for night which cost another 151 pound .Apparently Ryanair customer service said that they now recommend 3hrs prior to flying which was no use to me as they suggested this on the morning I was due to fly I left home at 2.30 .they need more staff- London-Perpignan
- Economy
- Loss: β¬250
- Desired solution
Refund
Mairead L
Verified | Aug 4, 2024Alicante-Dublin
Economy
Smaller aircraft sent we paid for row 34A&34B only up to row 33. Left standing waiting at back of plane for an hour and reallocated different seats. We paid for out seats upon booking. Flight due to leave at 18.55 but left at 21.59 3rd August Many thanks
- Alicante-Dublin
- Economy
Marcella K
Verified | Aug 4, 2024Dublin-Leeds
Economy
No reason given
My flight was due to leave Dublin at 21:25 on Thursday 1st of August. The flight time kept being changed adding another hour later each time. Eventually at 1 am we were checked in and made our way to the plane. We stood on the tarmac until 2:10 am looking at the plane only to be told the flight wasnβt going as they needed to get new crew as the crew and pilot were over their hours. We were then told that the flight was cancelled and we would hopefully fly the next morning. We were then told that we had to leave where we were and go out to arrivals. No Ryanair staff at any time throughout that evening/night were available to answer questions. We went out to arrivals and had to then go back to departures to get a new boarding card. No accommodation was offered. We were told to go upstairs to the sears to get some sleep. This was now 3:30am. At 7am we had to go back to departures and go through security etc again. No Ryanair staff anywhere to help or give guidance. The flight eventually left Dublin Airport at 11:55 am on Friday.- Dublin-Leeds
- Economy
Jill M
Verified | Aug 3, 2024Tenerife-London
Economy
Ryan air bag drop , understaffed , multiple flights trying to check in with only 2 staff on check in , this resulted in delays through security, we then had to go to passport control which was operating in one staff member , we where told by airport staff that the gate staff had. Erm made aware off the 20 passengers ( us included) who could not get through passport control . No assistance or help was given to get us to the gate . We arrived at the gate at the time stated in our flight , and we were told the flight was closed . No help. We had to go to arrivals and get our cases . The plane was taking our cases off but would not allow us on , even though the issue was time management by Ryan Airsnd Tenerife Airport Padsport Control .We arrived in plenty of time via our transport to the airport . We have not been offered any apology from Ryan Air customer desk , they just said we had to pay 200 euro for the morning flight .
- Tenerife-London
- Economy
Suzana Corina I
Verified | Aug 3, 2024Beauvais-Bucharest
Economy
Weather conditions
Our flight was cancelled when we are in the plane and waited to take off and the Ryanair company didnβt offer us any support like meal, hotel, only a new flight in 5 days.- Beauvais-Bucharest
- Economy
Paul H
Verified | Aug 3, 2024Palma de Mallorca-Birmingham
Economy
No reason given
The above flight was significantly delayed, well beyond the 3-hour window. During the delay period, Ryanair shared little or no information, either with the passengers or their ground staff on what was going on. Even the airport flight notification boards provided no information on the delay to the flight, and at one point we went through boarding control, only to retrospectively be turned back into the boarding area of the airport. Online notifications were given after 4PM disclosing that the flight would be delayed until 8PM, information which never appeared on the airport flight boards. A later online notification came through suggesting a delay to 19.30 hrs, which was later superseded by a new notification saying "Status Pending". This latest notification included a note saying, "Our operations team is working hard to update your flight status. As soon as we have an update we will send you a push notification." Due to the lack of any information beyond a brief statement at one point the flight "...is delayed due to a minor technical issue...", we were given no opportunity to pursue alternative arrangements for flights or local accommodation. In the end, over 3-hours after the original departure time, we were ushered through the departure gate, on to the plane which eventually took off after 21.15 hours. I would therefore like to seek compensation from Ryanair under the EU delayed flight compensation directive. Ryanair have refused to honour this as they are now retrospectively suggesting that the delay was caused by a previous bird strike, information that was never shared at the time. We eventually arrived home at 04.00 hrs on Monday morning. We have now sought legal advice and input from the Europe Direct Contact Centre. A minor technical problem with the plane (as described in the online Ryanair notification during our protracted wait in the Palma airport) is normally not considered to be an extraordinary circumstance. The assessment of whether or not there were extraordinary circumstances is made on a case-by-case basis. As per the EU Law directive we are entitled to receive compensation if the arrival at their final destination with a delay of at least 3 hours. This compensation varies between EUR 250 and EUR 600 depending on the length of the flight and the length of delay compared to the scheduled arrival time of the original flight. We would therefore like to claim this compensation for the extended delay for our Palma to Birmingham flight on the 7th July 2024,- Palma de Mallorca-Birmingham
- Economy
Irina P
Verified | Aug 3, 2024Beauvais-Bucharest
Economy
Weather conditions
This claim should be merged with #293400 and #293357 because we are a family travelling together, but the RyanAir tickets were bought on two reservations and we have two booking codes. The costs of hotel, transfer to hotel are for the whole family and are not included in this claim (but are included in #293357). This claim included the cost of the original RyanAir tickets for two people (Popa Irina and Popa Matei Andrei), as well as the alternate flight tickets cost for Popa Irina and Popa Matei Andrei. We are a family of four, returning from Paris to Bucharest. We bought our RyanAir tickets separated - there are two reservations on the same flight: LFRYJL for Popa Adrian and Popa Teodor Costin, and UMFKUW for Popa Irina and Popa Matei Andrei. We arrived at Beauvais Airport on time, went through security clearance on time, and then we were delayed on the runway, waiting to board the plane, in the sun, for about 30 minutes. We were returned to the airport for about 15 minutes and told by the staff that the replacement crew was not complete - they were waiting for somebody. After this we boarded the plane and waited for about 1h30 in the plane (we were already delayed). We received a message that we had a 4β¬ voucher each for food that we could use in the airport. The pilot announced that they were delayed, and we'd take off around 18:00, then around 20:00. At the last call the pilot announced that the flight was canceled and asked us to disembark. This was around 19:00. We were returned to the airport terminal and left without information, waiting in queue to get to talk to an airport representative. Calling RyanAir support hotline got us nowhere - there was no human to talk to. The Airport staff only handed out a piece of paper with the European directive 261/2004, without other help. If we tried to reschedule the flight with the RyanAir app, the next available flight was 7 days away (on July 3rd). This was not an option, having kids with us, so we had to buy other tickets (the cheapest we could find were the following day), and to buy accomodation for one night (we chose to return to the hotel we knew in Paris, because the new flight was from CDG Airport anyway). The kids were alarmed and worried that we wouldn't arrive home. We had to change our plans as well, and get an extra day of vacation from work. Thank you.- Beauvais-Bucharest
- Economy
Stefanie Z
Verified | Aug 2, 2024Split-Madrid
Economy
Extra fee charged
On July 24th, my flight was from Budapest to Madrid and I had already bought my ticket with extra 20kg luggage. When boarding, the Ryanair manager said that I needed to pay the extra fee because I had 10kg of luggage with me. I mentioned that I had already paid extra when I bought the ticket and she told me that I needed to ship it. I then asked for it to be shipped and they told me they couldn't and charged me 60Π.
- Split-Madrid
- Economy
- Loss: β¬60
- Desired solution
Refund
Stefanie Z
Verified | Aug 2, 2024Bologna-Lisbon
Economy
Improper charge
I was charged for a plane ticket but I have not purchased it. I attempted to purchase, but when it was finalized it appeared as "Timed out" and I did not receive any ticket confirmation. However, I was charged on my credit card. This charge was made 28/07/2024 at 18:41 in the amount of Π82.37.- Bologna-Lisbon
- Economy
- Loss: β¬82.37
- Desired solution
Refund
View more