Ryanair complaints: comments, page 42
2,634 comments
Mrs Ngozi Jennifer O
Verified | Aug 14, 2024
Alicante-Leeds
Economy
We were denied boarding then we were told by their police that we would be able to change our tickets with no cost but then Ryanair refused so we had to change airline to Jet2 and the total cost of tickets for all of us was β¬880.
- Alicante-Leeds
- Economy
Fiona C
Verified | Aug 14, 2024Bristol-Dublin
Economy
Carry on case
I ordered a very small suitcase especially for this flight only to be told by an extremely unpleasant mannered Ryan air lady to put it into the bag fit which it fitted into. Despite this she insisted i paid Β£60 even though it adhering to the measurements having being specifically bought for this flight. This is just totally unacceptable. The flight service was appalling there was no food offered and when they arrived at Dublin airport the brakes were applied so hard we all fell forward as the plane shuddered badly to a halt. All in all probably the worst flying experience i have ever witnessed and i would appreciate some form Of compensation if not just the Β£60 Which i was wrongly charged. I look forward to hearing from you and hope that we can resolve this issue without having to take it any further.- Bristol-Dublin
- Economy
Rhonna R
Verified | Aug 14, 2024Palma de Mallorca-Birmingham
Economy
I was hit twice on the head by falling luggage
As we landed, a passenger opened the overhead storage and a metal crutch fell on my head. It belonged to the captain's father. I was asked to move to the front seat as I required assistance to disembark as I injured my knee whilst on holiday. Whilst I was seated in the aisle seat the stewardess opened the overhead storage and dropped a case on my head. I burst into tears. She apologised but noone seemed overly concerned even though I was sobbing and in pain. It really hurt and left me with a severe headache. She was of Chinese origin I think and I believe her name was China and she seemed to be in charge. I am already a nervous flier and pointed this out to the crew at the start of the flight. Now I feel traumatised and terrified to get on a plane in the future.- Palma de Mallorca-Birmingham
- Economy
- Desired solution
Apology / Voucher
Verena L
Verified | Aug 14, 2024Charleroi-Treviso
Economy
Technical problems
My flight from Charleroi Airport to Venice Treviso scheduled for 28.06 - booking reference DNDZTW - was cancelled 1 hour before the scheduled departure time. As a result, to travel to Italy as soon as possible because of urgent matters, I had to personally book with Brussels Airlines for the 30.06 at 6.50 AM, given that according to the customer assistance at the airport the first available flight would have been on Sunday evening only and landing in Bologna. This would have been too late, given my urgent matters in the area of Venice. Please also note the alternative option of Brussels Airlines was not suggested by Ryanair employees. Therefore I am asking for: -reimbursement of travel expenses to the Charleroi airport and back to Brussels: see scanned tickets in the attachment, β¬ 37.35 -reimbursement of the booking with the alternative airline company Brussels Airlines, scheduled for 30.06 at 6.50 AM, see the attached receipt, β¬ 284.17 -compensation for the lost working hours on Friday afternoon and the delayed arrival in Italy, which could have been avoided by preventively cancelling the flights scheduled for the 28.06 (or simply by not accepting bookings), given that -as I was informed on the very day I booked my flight- Ryanair was aware of possible perturbations for the 28.06, due to ATC staff shortages: Β β¬ 500. Thank you for taking care of this, Kind regards, Verena Lenna- Charleroi-Treviso
- Economy
Wkitor W
Verified | Aug 14, 2024Edinburgh-Warsaw
Economy
Never got car that I rented via ryanair app
When landed in Warsaw, got email from ryanair sent at 8:07am (while I was in the air) that they can't provide me with car and they are sorry for any inconvenience...Needed to rent another car at the airport which cost me Β£200 extra. 3 weeks and still no refund.- Edinburgh-Warsaw
- Economy
- Loss: β¬660
- Desired solution
Refund
Dipa R
Verified | Aug 14, 2024Dublin-Tirana
Economy
We were travelling to Albania for a short holiday. At Dublin Airport we didnβt got our boarding pass, the Ryanair air employee told us that we cannot travel to Albania without visa despite that we had documents from Embassy of Albania saying that we didnβt need visa to travel Albania. The employees of Dublin airport called to immigration we waited almost half an hour and they told us we cannot travel even though we had solid documents. After that we asked for solution then the employee of Ryanair told us to claim a refund.
- Dublin-Tirana
- Economy
Julie S
Verified | Aug 14, 2024Manchester-Alicante
Economy
Cancelling a flight and getting a refund due to a death
We are flying to Alicante on the 11th October A group of 6 people but unfortunately one member has sadly passed away I am trying to request a refund by filling in the form I cannot get passed the capcha at the end of the form I have tried on numerous occasions without success I have spoken to them after various attempts and they do not listen just keep telling you to fill the form in The flight cost is Β£220- Manchester-Alicante
- Economy
- Desired solution
Refund
Lucas M
Verified | Aug 13, 2024London-Milano
Economy
Delay and lack of customer service
Dear Ryanair Customer Service, I am writing to express my absolute disgust and frustration with the appalling experience I am currently enduring on flight FR8719. The flight was scheduled to depart at 18:50 on 13/08, but as of 20:38, I am still trapped inside this plane with no clear updates or explanations regarding the delay. To make matters worse, the air conditioning on this flight is either nonexistent or severely inadequate, leaving passengers to suffer in stifling conditions on a 22-degree day. This level of discomfort is not only unacceptable but also downright negligent. The lack of communication and disregard for passenger well-being is astonishing. We deserve to be treated with respect and kept informed of the situation, but instead, we are left in the dark, sweltering in this heat, with no end in sight. This experience is utterly unacceptable and reflects extremely poorly on Ryanair's standards and commitment to its customers. I demand immediate action to rectify this situation and appropriate compensation for the distress and inconvenience caused by this outrageous delay and intolerable conditions. I expect a prompt and thorough response to this complaint, as well as an explanation for this disgraceful service. Sincerely, Lucas Massone- London-Milano
- Economy
Bethaney Lei Buckley C
Verified | Aug 13, 2024Manchester-Alicante
Economy
Don't remember
Delayed 4 and a half hours due to air traffic control staff shortages. Several delays. No communication other than a Β£3 voucher!- Manchester-Alicante
- Economy
Ajay S
Verified | Aug 13, 2024Dublin-Tirana
Economy
we went to the visa check section at Dublin airport where we showed our GNIB card and passport to get a boarding pass for Albania but we couldn't get our boarding pass because the staff over there said we needed a visa we showed our documents from the Embassy of Albania saying that we do not need a visa to travel Albania as long as we have a passport and valid GNIB card. The Ryanair staff at the visa desk told us that they could not provide a boarding pass and told us to contact Rynair to get a refund of flight tickets.
- Dublin-Tirana
- Economy
Perry B
Verified | Aug 13, 2024London-Alicante
Economy
Don't remember
I am writing to formally request compensation for the significant delay of our flight on 01/08/24. Our flight was scheduled to depart at 20:35 but did not take off until gone 1am. As a passenger traveling with my children, who require special assistance due to medical conditions, this experience was particularly traumatic for us. Unfortunately, we felt ignored by the Ryanair staff during this challenging time, which contributed to a hostile atmosphere among passengers. At one point, my children were even shouted at by other passengers and members of staff, further adding to their distress. The delay also stranded us at the empty airport with no access to taxi services as there was 5 of us and we had missed our 7seater taxi that was supposed to collect us due to the delays. We ended up on a morning bus into Alicante (C6) then walking the streets in unfamiliar territory where no one spoke English. we had had no sleep. I was the only adult in my group and I have epilepsy so the massive lack of sleep put my family in danger. We was lucky enough to find a stray taxi and call his firm and order a taxi. We had to get a taxi to a family members in Yecla as we were unable to check in at our hotel as it was too late, resulting in additional financial loss. We arrived at 9:37am making this over a 13 hour journey meaning when we did arrive we all needed to sleep which ruined the start of our holiday as it had altered our sleep patterns. I believe it is important for airlines to acknowledge the impact of such delays on their passengers, especially those with special needs.- London-Alicante
- Economy
Lucy F
Verified | Aug 13, 2024Dublin-Palma de Mallorca
Economy
Don't remember
This flight originally planned to depart at 21:30 on 29th June was cancelled due to unavailability of Cabin Crew and re-scheduled the following day, leaving my Family & I stranded in Dublin Airport. Specifically, we finally boarded the flight at 23:00 on the Sat 29th June and then at 23:30 the cabin crew informed us βthat due to failure of Irish Cabin Crew to join the flightβ there was and issue with inadequate Cabin Crew for flight. The flight was therefore cancelled and a new Flight would be arranged. Sometime later Flight #FR9998 was scheduled to replace this flight departing at a new time of Sunday 30th June at 0700. There was never any communication about Air Traffic Control Services between Ireland and Mallorca on the night of Saturday 29th June. Once we disembarked the flight the local Ground crew informed us of No Hotel Accomodation available in Dublin due to Taylor Swift Concert. We therefore had a sleepless night in Dublin Airport. The Ground Crew gave us information via printout regarding claiming compensation and information about EU/261. These was absolute Clarity that we are entitled to Compensation & reasonable expenses. WE spent the night at BurgerKing in Dublin Airport instead of our Hotel in Palma Mallorca. Ryanair Claimed this flight was cancellrd due to Aircraft Control and as such is not entitled to compensation This is their email & it is nonsense! ============================================== Your request (51758606) has been updated. To add additional comments, reply to this email. Maria K. (Ryanair) 3 Aug 2024, 08:43 IST Dear Mr Fleming, We refer to your recent correspondence dated 02/08/2024. We regret the delay of your flight FR9997 from Dublin to Palma de Mallorca on the 29/06/2024 which was delayed due to restrictions of the airspace imposed by air traffic control services which was outside of our control. As this delay was unexpected, no compensation is due under EU261/2004 as the circumstances was beyond Ryanair's control. As per our policy, Ryanair is unable to consider prepaid expenses, therefore we are not in a position to process your request for reimbursement. Please be advised that we are not in the position to reimburse any expenses without a properly detailed (dated, itemised) receipt. We also wish to inform you that a bank or card statement of expenses cannot be considered as a copy of your receipt. Yours sincerely, Maria K. =====================================================- Dublin-Palma de Mallorca
- Economy
Irene K
Verified | Aug 13, 2024Dublin-Palma de Mallorca
Economy
Don't remember
This flight originally planned to depart at 21:30 on 29th June was cancelled due to unavailability of Cabin Crew and re-scheduled the following day, leaving my Family & I stranded in Dublin Airport. Specifically, we finally boarded the flight at 23:00 on the Sat 29th June and then at 23:30 the cabin crew informed us βthat due to failure of Irish Cabin Crew to join the flightβ there was and issue with inadequate Cabin Crew for flight. The flight was therefore cancelled and a new Flight would be arranged. Sometime later Flight #FR9998 was scheduled to replace this flight departing at a new time of Sunday 30th June at 0700. There was never any communication about Air Traffic Control Services between Ireland and Mallorca on the night of Saturday 29th June. Once we disembarked the flight the local Ground crew informed us of No Hotel Accomodation available in Dublin due to Taylor Swift Concert. We therefore had a sleepless night in Dublin Airport. The Ground Crew gave us information via printout regarding claiming compensation and information about EU/261. These was absolute Clarity that we are entitled to Compensation & reasonable expenses.- Dublin-Palma de Mallorca
- Economy
Fergus O
Verified | Aug 13, 2024Cork-London
Economy
Charged β¬120 for two bags that fitted in the metal cage
Gate One , Cork, inconsistencies and contradictory actions by Ryanair staff at gate one, 10th August, Ryan Air, Cork to Gatwick, Flight FR771. 16:25 Even though we were delayed with Ryan Air, we were subjected to individual checks and subsequently charged β¬120 for two bags which were a tight squeeze but they did fully enter the size-testing metal box correctly see photo. Martyna , was the senior manager who unreasonably oversaw and overruled her colleague and said my daughter and I had to pay, while her colleague passed them as acceptable cabin bags. My wife with an identical bag went through before us fine. Double standards and contradictory advice. Threatened to take our bags of we didnβt pay. Also removed our passports.
- Cork-London
- Economy
Paul F
Verified | Aug 12, 2024Dublin-Palma de Mallorca
Economy
Don't remember
This flight FR 9997 originally planned to depart at 21:30 on 29th June form Dublin to Palma Mallorca was cancelled due to unavailability of Cabin Crew and re-scheduled the following day, leaving my Family & I stranded in Dublin Airport for a night. Specifically, we finally boarded the flight at 23:00 on the Sat 29th June and then at 23:30 the cabin crew informed us βthat due to failure of Irish Cabin Crew to join the flightβ there was and issue with inadequate Cabin Crew for flight. The flight was therefore cancelled and a new Flight would be arranged. Sometime later, approx 5am on next morning 30th June Flight #FR9998 was scheduled to replace FR9997 departing at a new time of Sunday 30th June at 0700. The issue was Local Crew failed to Turn up, Spanish Aircraft Crew already had been on duty for excessive time and therefore the flight was cancelled. There was never any communication about Air Traffic Control Services between Ireland and Mallorca on the night of Saturday 29th June. Once we disembarked the flight on Saturday Night at 23.30 the local Ground crew informed us of No Hotel Accommodation available in Dublin due to Taylor Swift Concert. We therefore had a sleepless night in Dublin Airport where the only seats were in Burger King. The RyanAir Ground Crew gave us information via printout regarding claiming compensation and information about EU/261 and a Food Voucher for β¬15. There was absolute Clarity that we are entitled to Compensation & reasonable expenses inc Hotel Accommodation Lost! We finally arrived in Mallorca at ~1pm on 30th June , obviously 1 Day /Night in Hotel was lost. This costed me β¬483.50. as I did not have 24 hours to cancel! Above is Hotel Booking Confirmation- Dublin-Palma de Mallorca
- Economy
Alan C
Verified | Aug 12, 2024Manchester-Faro
Economy
Charged for delay
I stood in a queue for over an hour to be told I was too late to check in online and was charged Β£220. The charge was because the queue didnβt move for over an hour. The woman was rude and I would like my money back.- Manchester-Faro
- Economy
- Loss: β¬220
- Desired solution
Refund
Mario K
Verified | Aug 12, 2024Dublin-Bratislava
Economy
Forgot passport
Good day The boarding had an issue with my luggage and then I and the staff forgot to hand me my passport on departure? Iβm in Slovakia I need my Passport? Best Mario Kurtis- Dublin-Bratislava
- Economy
Joe C
Verified | Aug 12, 2024London-Dublin
Economy
I was sitting apart from my wife on flight fr287 from and I
when the head stewardess woke me looking for my bank card saying that my wife has purchased some stuff for 52.50 euro I did not see my wife till we got off the plane and I asked her want had she purchased she had purchased nothing I checked my bank account this morning and the money was gone I would like to be refunded my money thank you- London-Dublin
- Economy
- Loss: β¬52
- Desired solution
Expenses reimbursement
Sian D
Verified | Aug 12, 2024Bristol-Copenhagen
Economy
Charged extra for luggage
We were both charged extra for luggage we had paid extra for priority boarding and 1 small luggage and cabin luggage. The attendee had said the luggage was too large. So asked for it to be put into the box to check size. It fully fit and the IT luggage was fully cabin compliant. The luggage size was measured to be the same size as Ryanair suggested. But the attend said I was above the limit. And I have photographs to show it was fitting in the box. I was asked to step aside whilst she kept my passport. And then asked to speak to her colleague who she asked to charge us Β£75 each website states Β£35 on the day. As this was being processed several people walked through without measuring their luggage and I could see for a fact that the luggage was bigger than mine but they were not charged. As we tried to state our point of missing others as they walked away without being charged we were told thatβs not my problem. We paid the fee. As we exited the plane in Copenhagen we had noticed another customer leave the plane the exact same luggage as ours who was able to board the plan without extra charge. We want refund as we shouldnβt havenβt had to pay extra for 2 cabin cases to be checked as they fit the standard measurement requirements. Images attached of the suitcases in the box and also cases we saw on the plane which are similarly size or bigger. Were also not given a receipt with purchase and wouldnβt expect credit cards.
- Bristol-Copenhagen
- Economy
- Loss: β¬75
- Desired solution
Sandra M
Verified | Aug 12, 2024Edinburgh-Rome
Economy
Lost suitcase
One of our suitcases did not make it for our holiday. It was meant to be 3 of us travelling but my husband was unable to make it. I had already checked all 3 of us in online. When putting the bags through one of the cases would not scanned I had already told the assistant that my husband was not travelling with us. She told me to scan my husbandβs boarding pass so the case would go through. I have since found out this is why it never left Edinburgh. We had quite a lot of things in it that were important so we were totally inconvenienced. I still donβt have my case even although Iβve been back since 4/08- Edinburgh-Rome
- Economy
- Loss: β¬102
- Desired solution
Ana I
Verified | Aug 12, 2024Birmingham-Dublin
Economy
We were in Birmingham Airport for our flight to Dublin at 11:10 pm, on time and had everything ready that we needed. Considering that we had a flight before and this was our transit flight from Romania. (Flight W43765) We had four priority with four cabin bags, the same ones that we have been using for years flying with Ryanair. At the boarding gate we were told by a VERY RUDE lady that our bags were way to big even though all the bags fit perfectly, we were told to pay Β£300 (Β£75 each), if not , they said we would not be allowed on plane or we had to throw the bags out completely. Then the supervisor came and told us that we can pretend the bags are carry on bags instead of cabin bags, and told us we can pay Β£60 each instead of Β£75 each. We refused because we knew it wasnβt right. Thatβs when they started being extremely rude and starting yelling at us, and at my kids. My kids are 7 and 15, my 7 year old was so scared she was crying and couldnβt stop, they didnβt care at all. My daughter now has nightmares about this. I took my phone out to take pictures of the bags and how the bags were the right size I only managed to get one picture before they started accusing me of taking pictures of them. My daughter had her phone in her hand, it wasnβt on, and the supervisor grabbed her wrist and demanded she show them her camera roll. My daughter is 15 years old and her wrist is still very very sore. My daughter being a minor he shouldnβt even go near her let alone touch her. I asked for their names and they wouldn't give it to us because they said that they donβt work for Ryanair and that they work for Swissport, they turned their badges around so we wouldnβt be able to see their names. Thatβs when me and my husband took out our phones and actually started taking photos. They kept our passports and wouldnβt give them back and ripped up our tickets in front of us meaning we couldnβt get on and said we are BANNED from flying with Ryanair FOR LIFE, even though they clearly said they didnβt work for Ryanair. We left the airport at midnight, spending three hours in the frizzing cold then ended up getting a taxi down to Stena Line Holyhead, Wales. Then getting the boat back to Dublin, next day we got back home at 1pm. We could not afford to spend all that money but we had no choice because we had to be in Dublin as soon as possible for my daughterβs hospital appointment. I want this to be sorted out immediately, we never been through anything like this especially with Ryanair.
- Birmingham-Dublin
- Economy
Lesley D
Verified | Aug 12, 2024London-Lisbon
Economy
I called the Ryanair number but was unable to connect to an agent. I also tried the chat facility with the same result.
- London-Lisbon
- Economy
Jodi H
Verified | Aug 12, 2024Gran Canaria-Manchester
Economy
Paid for suitcase
Paid for suitcase for the flight they said it was not the right , so had to pay Β£48 , I had no problem going to Gran Canaria just the way back- Gran Canaria-Manchester
- Economy
- Loss: β¬48
- Desired solution
Refund
Expenses reimbursement
Joe C
Verified | Aug 11, 2024London-Dublin
Economy
Create card payment that we did not purchase anything
Myself and my wife were sitting apart on the flight home from Stansted London to Dublin flight number fr287 The head stewardess came along and asked me to pay for something that my wife supposedly purchased but when we got off the plane I asked her wath she had bought and she said nothing this is so incompetent on the head stewardess my account has not been updated so I don't know wath or how much is gone I feel like I have just been ripped off by your head stewardess- London-Dublin
- Economy
- Desired solution
Refund
Casey B
Verified | Aug 11, 2024Barcelona-Manchester
Economy
Unknown
As we were delayed nearly 7 hours it meant we missed any trains home as we were originally meant to land at around 5.45pm 06/07/24 but the time we actually landed was 1.30am 07/08/24 and we had no choice but to pay for a taxi home as myself and Daniel Hamill, who I was travelling with, both had work commitments and have children who we needed to be home for.- Barcelona-Manchester
- Economy
Kristina Y
Verified | Aug 11, 2024Vilnius-Rome
Economy
Unknown
ΠΠ°Π΄Π΅ΡΠΆΠΊΠ° ΡΠ΅ΠΉΡΠ° ΠΏΡΠΈΠ²Π΅Π»Π° , ΠΊ ΠΎΠΏΠΎΠ·Π΄Π°Π½ΠΈΡ Π½Π° Π°Π²ΡΠΎΠ±ΡΡ, Π² ΡΠ²ΡΠ·ΠΈ Ρ ΡΡΠΈΠΌ ΠΏΡΠΈΡΠ»ΠΎΡΡ ΠΏΠΎΠΊΡΠΏΠ°ΡΡ Π½ΠΎΠ²ΡΠ΅ Π±ΠΈΠ»Π΅ΡΡ Π½Π° ΠΏΡΠΎΠ΅Π·Π΄, ΠΊΠ°ΠΊ ΠΆΠ΅ Π΄ΠΎΠ»Π³ΠΎΠ΅ ΠΎΠΆΠΈΠ΄Π°Π½ΠΈΠ΅ ΠΏΡΠ΅Π²Π΅Π»ΠΎ ΠΊ ΡΡΠ°ΡΠ°ΠΌ Π½Π° ΠΏΠΈΡΠ°Π½ΠΈΠ΅ Π² Π°ΡΡΠΎΠΏΠΎΡΡΡ. Π² Π°ΡΡΠΎΠΏΠΎΡΡΡ ΠΌΡ ΠΏΡΠΈΠ·Π΅ΠΌΠ»ΠΈΠ»ΠΈΡΡ ΠΏΡΠΈΠΌΠ΅ΡΠ½ΠΎ Π² 3-40, ΠΈ ΡΠ°ΠΊΠΆΠ΅ 30-40 ΠΌΠΈΠ½ΡΡ ΠΆΠ΄Π°Π»ΠΈ Π²ΡΡ ΠΎΠ΄Π° ΠΈΠ· ΡΠ°ΠΌΠΎΠ»Π΅ΡΠ°.- Vilnius-Rome
- Economy
Grigoris S
Verified | Aug 11, 2024Cologne-Palma de Mallorca
Economy
Influence by other flights
Initially we boarded the aircraft at 17:40 and waited on board the aircraft 2 hours additionally until we finally took off at 19:48. Scheduled departure was 16:25. We landed with a delay of 3 hours. Expected landing time for FR8662 on the 2nd of August was 18:45 and we landed at 21:45.- Cologne-Palma de Mallorca
- Economy
Robert C
Verified | Aug 11, 2024Manchester-Barcelona
Economy
Delayed
My flight was delayed and when I arrived at the airport my transfer wasnβt there so I had to catch a taxi to get to were I was stopping and Iβm not pleased that I had to pay for something twice which I already paid for
- Manchester-Barcelona
- Economy
- Loss: β¬130
- Desired solution
Expenses reimbursement
Walid Ahmad F
Verified | Aug 11, 2024Beauvais-Warsaw
Economy
I was unfairly charged for a 10kg luggage Beauvis airport
I already booked 6 10kg luggage with proirit for 6 family memb and we had only one luggage why we were still chanrged with one extra 10kg luggage at the Beauvis airport. It makes me made someone from Ryanair should respond to this. And the lady was very rude and unprofessional.- Beauvais-Warsaw
- Economy
Melanie G
Verified | Aug 10, 2024London-Connaught
Economy
Abs disgusted with Ryanair
We WERE at the airport in Luton for our flights to knock airport ON TIME, we got a private taxi we we held in security cues in Luton for 2 hours , bit we still made the gate on time only to be told by a RUDE ryanair lady the captain said he's not boarding anymore passengers, she didn't care that my children were crying , we complained to the lady at the dest in Luton and she told us straight up ryanair overbook passengers by 17 per flight per day , this is absolutely not good enough we paid priority amd we know the terms and conditions if ryanair if you check my history youveill see we travel with ye yearly NEVER AGAIN, , our band were in that flight and we had tobwqit foe them to off load but the lady let the passenger behind us on, my son has all this recorded and WE WILL take this further as there was no flights till the 8th of August I, had this family break booked to presisoon ,I missed my oncology and immunology app because if this stupid carry on from ryanair plus we were charged 180 euro for carry on bags in knock whicjbwe have pictures of and even the other cust said that was scandalous, we had to get a train from Luton to Holyhead at the cost of 450 pounds and a further 250 euro for the ferry stena line, and a further 90 euro for train to mayo, not to mention the distress my children encountered One of my lads took an asthma attack due to pure anxiety and the other lad is a bad traveller and was getting sick on the train in the taxi on the boat everywhere, this is absolutely not good enough and I will bring this as far as I can it's a disgrace to think people Can be treated like this, my husband and son missed 2 days off work as there were to tired to think 28 hours it took us to travel home, I will go to social media, take you to the small claims court ibwill do what I have to do, this is totally disgusting due to Jo fault of our own it's ryanair fault the plane even left before time we were there we saw it and my son has all this on record , to say I'm disgusted is an understatement, we could not afford to pay all that money and I want this sorted immediately- London-Connaught
- Economy
- Loss: β¬1500
- Desired solution
Susannah O
Verified | Aug 10, 2024Malaga-Exeter
Economy
Breach of specialAssistance agreement causing illness &
It is crucial that I highlighting the importance of the prior arrangements I made with the special needs assistance operative. The fact that I meticulously planned these details 48 hours in advance, specifically with Ryanair operative personally to accommodate my needs and maintain my independence, whilst navigating through the airport. Ryanairβs failure to communicate or uphold these arrangements not only caused me physical and emotional distress but also represents a breach of their duty to provide reasonable and agreed-assistance. I took proactive steps to ensure my travel needs were met by coordinating with Ryanairβs special assistance team 48 hours before my flight. This included providing specific details about my mobility scooter and the necessity of keeping it with you until boarding. Expectation of Service: my unmet needs based on this poor internal coordination, prevented me from being able to maintain your independence while navigating the airport. Breach of Promise and Trust: Failure to Deliver Agreed Assistance: I am clear that Ryanairβs failure to uphold the arrangements made with the special assistance team and the lack of communication for both my outbound and return journeys, directly contradicts the promises you made to me. This not only disrupted my travel but also left me in a vulnerable and challenging situation. This compounded especially regarding my basic needs like using the restroom accessing food and drink etc The Impact on my Health and Well-Being were severely impacted causing emotional and physical toll due to Ryanairβs breach of promise exacerbating my health conditions Call for Accountability: Failure in Internal Communication: this situation points to a significant lapse in Ryanairβs internal communication processes. Someone within your team failed to relay critical information, leading to a breakdown in the service I was assured would be met. With my return journey being more difficult due to me collapsing and bruising my already wear joints. I Demand for a proper redress, I expect Ryanair to take full accountability, including compensation for the distress and difficulties caused by their mishandling on both flights I Further Emphasise on Breach of Promised Assistance: I must stress that my arrangements were made 48 hours in advance directly with your special assistance operative. I provided all necessary details, including the importance of keeping my mobility scooter until boarding, to ensure my independence and comfort throughout my journey. Despite these precautions, the arrangements were not honored, on both on my flights, leading to significant distress injury and challenges that could have been easily avoided. This failure to follow through on agreed-upon assistance is not only a breach of trust but also a clear indication that internal communication within Ryanair was inadequate. The impact on my well-being was profound, and I believe this level of service is unacceptable, especially when specific needs and arrangements were clearly communicated in advance. I urge Ryanair to thoroughly investigate this breach and take appropriate action to ensure that such failures do not recur, particularly for passengers with special needs. This is an extract of the full Account previously submitted and ignored whilst directing me around in three separate applications but all for the wrong place so I have copied an outline to save me another hour of forms and another useless journey Yours sincerely Susannah Ohanlon 07988088568- Malaga-Exeter
- Economy
- Desired solution
Refund
Susannah O
Verified | Aug 10, 2024Exeter-Malaga
Economy
Special assistance booking Ryanair did not follow agreement
Agreement made by Ryanair for special assistance prior to travelling was not followed causing distress upset and injury 07988088568- Exeter-Malaga
- Economy
- Desired solution
Refund
Sian G
Verified | Aug 10, 2024London-Palma de Mallorca
Economy
I have been charged for 2 x priority boarding
Hello I have been charged for 2 priority boarding when I only selected 1 - please can I be refunded? The other passages is a child therefore wonβt have a bag - booking SLMJSS- London-Palma de Mallorca
- Economy
- Loss: β¬30
- Desired solution
Refund
Charlotte T
Verified | Aug 10, 2024Alicante-Manchester NH
Economy
Dirty plane
When we arrived on the plane there was rubbish on floor, chewing gum . Generally disgusting cleanliness. Not what you expect getting on a flight.
- Alicante-Manchester NH
- Economy
Ivana K
Verified | Aug 10, 2024Chania-Rome
Economy
Unknown
First off I made a claim earlier but I made a mistake with the date and was unable to change it so you can delete that. The airline was so heavily delayed for such a short flight it was insane. We were in the plane for so many hours without food or water before take off, with a small child. At baggage claim they lost our stroller and the claim line was way too big to file. a claim after traveling for an entire day. The baby was not having it, so we had to go. I have filed the missing stroller with Ryan Air directly but no action was made. it was a $700CAD stroller, not cheap!- Chania-Rome
- Economy
Mackenzie K
Verified | Aug 10, 2024Dublin-Bristol
Economy
LOST HOCKEY BAG AND STICK
I did a self transfer from YYZ to DUB with the correct tags and process. Got to Bristol and my equipment was not there. Filled out a form and will be calling to complain. Hundreds of dollars worth of equipment lost because of this airline. I have a trial in 2 days and thatβs why I brought my equipment. I wonβt be able to do that now because of the tremendous lack of care taken with bags.- Dublin-Bristol
- Economy
- Desired solution
Other
Kevin M
Verified | Aug 10, 2024London-Toulouse
Economy
Booking Reference EHL32S disappeared from App & E-Mails
We booked and paid for flights at the end of April 2024, and payment of Β£400.92 was debited from our bank account by your airline on 2 May 2024. We received a confirmation e-mail and booking reference EHL32S. Flight details were: London Stansted to Toulouse, departing Thursday 1st August 2024 at 18:55hrs, and returning Thursday 8th August 2024 at 22:45hrs. All of the flight details were confirmed and loaded up onto my Airline App on iPhone. However, on arrival at Stansted, the flight details disappeared from my App, and all confirmation e-mails also disappeared from my e-mail address. We had to visit the Airline's Help Desk at Stansted, and a representative had to locate our booking on a master system, using the booking reference EHL32S. We were issued paper boarding cards, and the representative explained that we could proceed, but we would need to carry out the same process for our return flight from Toulouse. We checked-in our bags, and cleared security. The flight was delayed approximately 2 hours, but we eventually arrived in Toulouse. On 8th August, we had to go to the airport early to resolve the same problem, no record of our confirmed booking, however a help-desk at Toulouse found our booking reference and provided us with a paper confirmation from a master system, which we presented to the Airline check-in desk. An Airline representative explained that this should not have happened, and there was a serious unexplained problem with our booing and App. The representative kindly issued us paper boarding passes and we proceeded through security. Again the flight was delayed approximately 2 hours. The reason for my complaint is that my booing disappeared from the App, and all e-mails disappeared. I would therefore like to report a potential fault with the booking system, which crashed on the day of travel, despite the fact that we had booked months ago, paid for the seats (confirmed as Seat 06A and 06B for both outbound and return flights). Flight delays were disappointing, but the main cause for concern was the complete disappearance of our booking, which we needed specialist help and support at each airport to resolve. This caused quite a bit of stress, as we were due to attend a family wedding in France the following day.
- London-Toulouse
- Economy
- Desired solution
Refund
Volodymyr B
Verified | Aug 10, 2024Karlsruhe/Baden-Baden-Alicante
Economy
Unknown
ΠΠ΅ΡΠ²ΠΎΠ΅ ΡΠΎΠΎΠ±ΡΠ΅Π½ΠΈΠ΅ ΠΎ Π·Π°Π΄Π΅ΡΠΆΠΊΠ΅ ΡΠ΅ΠΉΡΠ° ΠΏΠΎΠ»ΡΡΠΈΠ»ΠΈ ΡΠΆΠ΅ ΠΏΠΎΡΠ»Π΅ ΡΠ΅Π³ΠΈΡΡΡΠ°ΡΠΈΠΈ ΠΈ ΡΠ΄Π°ΡΠΈ Π±Π°Π³Π°ΠΆΠ°. ΠΠ°Π΄Π΅ΡΠΆΠΊΠ° ΡΠ΅ΠΉΡΠ° ΡΠΎΡΡΠ°Π²ΠΈΠ»Π° Π±ΠΎΠ»Π΅Π΅ 7 ΡΠ°ΡΠΎΠ².- Karlsruhe/Baden-Baden-Alicante
- Economy
Herciu I
Verified | Aug 10, 2024Bucharest-Bergamo
Economy
No reason given
We should have arrived at 8:10 AM CEST and we arrived at 14:42 PM CEST. At 04:21 AM EEST I received the email informing me that the flight will leave at the estimated time of 09:00 AM EEST without further explanations. However, we checked and noticed that the aircraft we were supposed to fly with left earlier (05:02 AM EEST according to flightradar24), so it is theoretically impossible to return until 09:00 AM EEST. A new email announcing a new departure time, namely 13:30 PM EEST, was received at 07:50 AM EEST. If it had been a technical failure, then the aircraft should not have left at 05:02 AM EEST, and if the technical failure was detected when the aircraft landed at 07:50 AM CEST in Italy, then even without the failure we would not have how to reach the destination with less than 3 hours compared to the initially scheduled time. I have printscreens and emails for all the information presented above.- Bucharest-Bergamo
- Economy
Ellen F
Verified | Aug 9, 2024Malaga-Dublin
Economy
We had checked in our 20kg bag well before the gate was open for passport control and we were in a long queue when it finally opened. Only one officer on duty and by the time we got to the departures we wetold the flight was closed and our bag taken off the plane. There was about eight other people refused boarding also. We had to retrieve our bag from Rynair desk and couldn't get a flight out that night so we had to get a taxi back to Fuengirola as it was the only place we could get accommodation as We couldn't get anywhere to stay in Malaga. We had to pay 50 euro for a taxi there and 112euro for two nights and another 50eu back on June 1st as we didn't get a flight out until then which cost us 230.00euro
- Malaga-Dublin
- Economy
Abbie M
Verified | Aug 9, 2024Dublin-London
Economy
Unknown
Had very little updates, the ryanair app was extremely slow to update and the gate of departure frequently changed. Flight arrived in Gatwick at 12:15 am on the 8th of August, as a result no trains were running and we then had to use an Β£46 Uber to get home.- Dublin-London
- Economy
Elizabeth H
Verified | Aug 9, 2024Schonefeld-Manchester
Economy
Not offered any food nor drink during the flight
The cabin crew offered catering services to passengers in front at the side and behind our row 16 A B C (8/8/24) One steward made a comment to passenger in 16C but did not offer services.The trolley was moved to the front and we thought for restocking but the captain announced descent and the trolley did not return We specifically did not eat at the airport planning to eat on the plane due to an evening flight and had not eaten since breakfast resulting in having to eat on returning home at 9 30pm A flight without being offered catering is totally unacceptable We have another Ryan air flight from Lanzarote on 17/8/24 and I am concerned- Schonefeld-Manchester
- Economy
Elizabeth H
Verified | Aug 9, 2024Schonefeld-Manchester
Economy
Not offered any food nor drink during the flight
The cabin crew offered catering services to passengers in front at the side and behind our row 16 A B C (8/8/24) One steward made a comment to passenger in 16C but did not offer services.The trolley was moved to the front and we thought for restocking .We thought it was to restock but the captain announced descent and the trolley did not return We specifically did not eat at the airport planning to eat on the plane due to an evening flight and had not eaten since breakfast resulting in having to eat on returning home at 9 30pm A flight without being offered catering is totally unacceptable We have another Ryan air flight from Lanzarote on 17/8/24 and I am concerned- Schonefeld-Manchester
- Economy
Mia B
Verified | Aug 9, 2024Manchester-Tenerife
Economy
Disappointing and stressful bag check-in
I have just returned from my holiday. I flew from Manchester with Ryanair with my 9 year old daughter, i queued up for the self bag check-in, there was one man telling me to go to the machine, the machine was difficult to use the barcode would not scan and I could see others struggling as well. Eventually after around 5 minutes the barcode scanned, there were loads of stickers i stuck them to the suitcase and my passport hoping this was correct! I then entered a queue for bag drop which I was in for 15mins.I got to the front and the lady said I was in the wrong queue as I had a soft bag and needed to enter the next queue, so i went to the back of the next queue, another 15mins wait, i got to the desk to be told I am in the wrong queue I need to go back to the one i have just come from. I obviously refused to join the back of the queue I had come from as I had now queued for 30mins to be told to go back to where I started! The man said its because the lady thought i needed to have the bag checked due to it being soft but he said it didn't need to be checked.he took a photo of my bag and sent it through with him.so why was he sending me back to the other queue when he could have just taken it from me anyway.This obviously caused me a lot of stress as a single parent travelling with a young child which is stressful in itself, and all this was before I had even got to security, which is always stressful. This is not right and staff need to be educated on which bag to allow through but to also allow customers to be at the front of the queue if in the wrong queue when they make it to the front as its not our fault, its the staff that should see this in the queue and redirect so we do not queue the whole time to the front. Really disappointed with Ryanair..- Manchester-Tenerife
- Economy
- Desired solution
Refund
Zoe S
Verified | Aug 9, 2024Leeds-Reus
Economy
Charged for overweight case that was not by a faulty machine
We were told to move to another machine but machine weighed our bag twice. A note is attached on our booking about the error I want a refund- Leeds-Reus
- Economy
- Desired solution
Refund
Milda L
Verified | Aug 9, 2024Schonefeld-Porto
Economy
One of us (Pedro Pinto) managed to boarded but myself (Milda Leonaviciute) couldn't due to overbooking and seat being allocated to someone else. So, I ended up not travelling.
- Schonefeld-Porto
- Economy
Veronika M
Verified | Aug 9, 2024Prague-Bristol
Economy
Technical problems
Delayed flight 3hrs, missed our bus and due to late arrival we had to stay with my 5yo daughter at the hotel by the airport and get another bus. Hotel costs Β£200 and bus Β£50- Prague-Bristol
- Economy
Rehanna M
Verified | Aug 8, 2024Birmingham-Barcelona
Economy
Luggage not arrived
Daughter's suitcase has not arrived to the parcel airport She now has no clothes for the holiday, we are here for 6 nights i have no money to buy her any clothes
- Birmingham-Barcelona
- Economy
- Loss: β¬200
- Desired solution
Emily K
Verified | Aug 8, 2024Manchester-Shannon
Economy
Refused to allow car seat on board despite paying for seat
I am absolutely disgusted at the treatment I received on a flight from Manchester to Shannon airport, on Thursday 8th August. I was travelling alone with a 3 year old and a 12 week old baby. I had researched before flying and confirmed on the Ryanair website it was possible for me to take a car seat on board, providing it adhered to the criteria on the website and I booked an extra seat (of which both were done). I rang customer services TWICE before flying and also verbally confirmed it was ok to bring a car seat for the baby and the baby could stay in the car seat the duration of the flight. Of course on the flight I was told by the cabin crew I had to put the seat in the overhead lockers or it had to be put in the hold, and my baby could not sit in the seat and I should not have brought it on board as it wasnβt allowed. It is written in black and white on the website, Iβd purposely bought and extra seat for this exact reason, and I had confirmed I was ok to do so via customer services. This made an already stressful experience of travelling alone with 2 very young children unnecessarily worse, I was made to feel like I was doing something wrong and the whole experience was awful.
- Manchester-Shannon
- Economy
Oluwadare O
Verified | Aug 8, 2024Palma de Mallorca-London
Economy
Unprofessional conduct
My pregnant wife and I were flying on flight RK 1203 from Palma. When we reached the gate, I approached the two staff members and asked if they could let her go through first. They refused, stating that only those with priority boarding could go ahead. We were left to join the regular line. When we finally got to the front, I asked the male staff member if he had noticed that my wife was pregnant. Instead of acknowledging this, he asked, "Do you have a fit-to-fly certificate?" I was taken abackβhow does having a certificate affect the basic human decency of helping someone in need? It's common courtesy to allow a pregnant woman to go through first, as she might be tired or experiencing discomfort. Or have people completely lost their sense of humanity?- Palma de Mallorca-London
- Economy
- Desired solution
Other
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