Ryanair complaints: comments, page 45
2,634 comments
David H
Verified | Jul 29, 2024
London-Naples
Economy
Unknown
Flight was due to leave Stanstead at 11:45 on Friday 19th July 2024. Flights were disrupted due to IT outage. However, Ryanair emergency plan failed. We had to leave our case behind, that we'd paid for due to time for staff to check baggage manually, the queues were to long to process in the time that Ryanair had allocated. Flight left gate only 15-minutes late. Captain announced we had missed our slot. Sat in holding area for 6 and a half hours before take-off. During the 6 1/2 hour wait on the plane no food or drink was available free of charge. Captain and crew had to be changed as they had passed their safety hours. Announcements continued about missing slots and no more information. Car hire company closed when we arrived in Naples, 22:00hrs local time. Had to book a hotel, taxi to and from. Hire company answered next day, said booking cancelled due to over 3-hours late. Had to book another. Even though flights and car hire booked through Ryanair, they said that they are not liable for anything. We missed 24-hours of out three night stay in Sorrento. Our left suitcase contained liquids and assorted extras that we couldn't take on as carry on.
- London-Naples
- Economy
Nicola D
Verified | Jul 29, 2024Budapest-London
Economy
Unknown
We were not told why the flight was delayed. We should have arrived in the uk at 23.05 but instead we arrived at 5am the next morning. We were given a voucher each to use to get food and drinks, but the shops were all closed that were on the recommended list. Both my son and I struggled as I am disabled and was in a lot of pain due to sitting around for so long and my son suffered from ADHD so found this very stressful. I had contacted the information centre at the airport but they couldnβt tell us when the flight would actually be ready and also didnβt know what was wrong. The inconvenience of this had a knock on effect due to the fact we were being picked up by my friends dad and he had to stay up alll night waiting for details on when the flight would land. He had an hour and a half journey to the airport so was not happy that we arrived at 5am- Budapest-London
- Economy
Miroslaw K
Verified | Jul 29, 2024Valencia-Wroclaw
Economy
Ryan took twice money for the same flight and the same seat
I was booking return flight online , for 21st July from Valencia to Wroclaw ( return 28th July). When I clicked "pay" 194euro : Ryan displayed " oops...something went wrong". I tried immediately to book again the same flight and the same seat. Then I saw the price 211 euro for the same flight..!!! For return flight I had to pay over 300 euro!!! I checked my bank account : Ryan took two payments for my ticket!!! Customer service told me that I will receive return 194euro within 24 hours ( on 20th July). Nothing happened yet.- Valencia-Wroclaw
- Economy
Gary P
Verified | Jul 29, 2024London-Malaga
Economy
Lack of gate information
After security I noticed the board displaying " 14:55 Estimated" on my flight numner FR8164 13:30 departure time (booking Ref) MIB54V. There was never at any point any indication of when the gate number would be displayed. I checked the board a number of times so I could make my way to the gate. Still displaying 14;55 Estimated until around 14:15 when it changed to gate 44 and that the gate was closed. I rushed to the gate only to find the flight had left. I wasnt alone either. A family of 4 in the same situation were actually watching the screen, when it changed from 14;55 estimated to Gate 44 closed. I am a very very frequent flyer with many airlines so it not like I am a novice at this. I had to pay another Β£100 plus a hotel for the night plus food and drink. Plus the added insult of being told at the gate the following date that my (which has accompanied me to Saudi Arabia 4 times and the USA this year alone) was too big, despite me pointing out to the most disgusting human being I have had the misfortune to run into.. I pointed out that my bag was the exact same size as the guy in front of me, she wasnt having any of it and proceeded to theaten me with being kicked off the flight if I didnt the Β£46. I was so incensed I neglected to get her name, this excuse for a customer service agent wants sacking and quick..- London-Malaga
- Economy
James L
Verified | Jul 29, 2024Connaught-Bergamo
Economy
Technical problems
Arrived Local Time Bergomo airport approx 1am June 19 Friday 2024 The airline gave no explanation 4 euro vouchers to use at Knock airport shop for water or food We were 4 hours late for our lift We spent extra money at the knock airport to feed ourselves and due to arriving at our destination 4 hours late the first day our holiday was not what we planned due to triedness.- Connaught-Bergamo
- Economy
Fatimah A
Verified | Jul 29, 2024London-Marrakech
Economy
Unsupportive airline and unhelpful staff
I landed in Marrakech with my 5 month old baby. My buggy was put into cargo however I was promised I would receive this upon landing. Bear in mind I have my babyβs bags to carry as aswell as my baby. Upon landed they had gathered everyone elseβs buggies at the stairs expect mine. I was last to leave the plane as I had my baby and so many bags so I was overwhelmed and had waited until the plane was clear to disembark. However when approaching go and collect my buggy, they denied giving my babyβs buggy. I pointed at the buggy and it was in sight and couldβve easily handed it over to me but the men kept declined, I made it clear how important that I needed the buggy as my baby is quite young and she needed to rest, still not empathy or remorse to hand it over. I also asked the Ryan air hostess to help and she just shrugged her shoulders. Horrible lady she was! I then had to look around for 30 minutes in the airport for my buggy which was dumped in the lost and found area right at the back of the airport. My buggy also came damaged, the rain shield had come ripped on the side. The buggy was not even placed on the belt where my bags came from. You can imagine, I had to hold a hand luggage, 2 bags and my baby with just the two arms I have! My baby was super sleepy in my hand, I had to carry all of these things plus my 5 month old throughout the airport and security checks. The airport was hot and busy, my baby and I were restless. Marrakech airport is absolutely rubbish, the staff are rude and unhelpful. Worst customer service from Ryan air and Marrakech airport staff. If youβre travelling with a baby, I would not suggest going there nor with Ryan air. No help! Worst service and experience ever. Ryan air do better!
- London-Marrakech
- Economy
- Loss: β¬50
- Desired solution
Natalie B
Verified | Jul 29, 2024Birmingham-Pisa
Economy
Problems at airport
I did contact Ryanair, their response was as above and sent me to a link for ADR - Alternative Dispute Resolution. Email back said they are unable to handle complaints about airlines or airports that use an ADR provider. Our flight left at 17.00 uk- Original time 13:20. Arriving Pisa Italy, approx 19.40. We arrived to our holiday destination hours after our 'expected time of arrival'.- Birmingham-Pisa
- Economy
Janice R
Verified | Jul 29, 2024Malaga-Manchester
Economy
They change the flight delay time
They changed the flight delay time, we were not informed in the lounge or through our app, the flight left earlier than stated and we didnβt get time to get to our flight. Even though we were fast tracked through airport security. Had to spend the night in the airport with a seven year old and no accommodation. We had an important family event.
- Malaga-Manchester
- Economy
- Loss: β¬490
- Desired solution
Sylwia K
Verified | Jul 29, 2024Palma de Mallorca-Wroclaw
Economy
Influence by other flights
Dear Sylwia, Thank you for your query. We have completed the review on your EU261 claim: 50869556 Following a review of your claim, we regret that no liability to compensation arises under the EU261 regulation, as your flight [was cancelled/delayed due was delayed due to restrictions of the airspace imposed by air traffic control services, outside of the control of Ryanair.] and our position remains final. Your flight 8032 on 2024-06-19 was delayed through no fault of Ryanair. If you wish to contest our decision, you can take your complaint to your local Alternative Dispute Resolution (ADR) body. For more information on EU261 please click click here. Kind regards, Ryanair Customer Service Team- Palma de Mallorca-Wroclaw
- Economy
Shannon D
Verified | Jul 28, 2024Dublin-Malaga
Economy
Travel assistance
I booked travel assistance for my nanny who can not walk, I was told when I got to the airport there was no travel assistance booked! Even though I had it on my phone as proof, we were told we had to book row 2 for my nanny as she was in a wheelchair, then we were told in the airport we werenβt allowed them seats and had to give them up, as the wheelchair seats are at the back , my nanny then had to try and walk from the back off the plane to the front of the plane in Malaga as they can not bring the wheelchair onto the plane and wheel it down the isle! On the way home we had to give up our seats again , we paid for row 2 and werenβt allowed sit there, it was embarrassing for my nanny and uncomfortable as she had to be squished in a seat at the back having people hopping back and fourth over her!- Dublin-Malaga
- Economy
- Desired solution
Svitlana S
Verified | Jul 28, 2024Milano-Vienna
Economy
Successful claim
Technical problems
there was no clear information, only information appeared on the board every hour. There was no employee who would give details. No water, food or flight change was offered. You had to find it all online yourself.- Milano-Vienna
- Economy
- Successful claim
David P
Verified | Jul 28, 2024Valladolid-Barcelona
Economy
Unknown
On their website they say that the flight didn't arrive 3 or more hours late, but it actually departed more than 5 hours late- Valladolid-Barcelona
- Economy
Louis P
Verified | Jul 28, 2024Dublin-London
Economy
Hello, I am writing this complaint purely on the treatment by the Ryanair staff, it was deplorable. Due to a disagreement about my bag size I was asked to check it. I have flown at least 20 times over the past few months with Ryanair and have used this bag and have never had a problem, itβs a back pack. This week alone I have flown 4 times with Ryanair and have never experienced such treatment. 90% of my flights are to/from Dublin Airport, therefore the experience by staff should not change and policies should remain the same. I am a regular customer and after this incident my attitude has altered towards this airline. The staff member asking me to check my bag began to get quite aggressive when I questioned her about it. I decided to film to ensure I had evidence of the situation. This staff member began to say quite harshly that I must stop recording or I would not be allowed on the flight that I had paid for. I was not videoing the staff members face, purely just the ground so I had evidence of the conversation. A second member of staff then approached and proceeded to threaten me againβ¦. demanding to see the videos asking me to not only delete it once, but to go to my recently deleted and to delete it again. They then insisted I show them my Snapchat to see that there was nothing there which is completely unacceptable. After this altercation I was then told to go to the back of the line, after being pulled 3 people from the front of the line. Other passengers said that what they had witnessed was unacceptable and to write a complaint, hence this. I hope I can be compensated in some form as this experience was very uncomfortable and I would not recommend others to fly with Ryanair if they are going to experience something similar. Thank you.
- Dublin-London
- Economy
Claire H
Verified | Jul 27, 2024Gran Canaria-Newcastle
Economy
Hi my complaint is about the stewardess's on board.
Flight FR426, Gran canaria 18.40 to Newcastle, 23.10. Hi I will start with not all were rude, as the other two quite timid, just the two towards the back of the plane, all I heard was complaint's and bitching about member's of staff being on the sick, motion sickness on standby, staff should not be allowed that, have you worked with her, do you like her, sales, laughing and snigglin at abduls safety announment, talking to senior passenger like rubbish when served a hot drink, "no I said put your hot drink in cup holder" it's right there! They were just generally loud rude and very unprofessional, appalling, never have I seen or heard much like it aboard, they could of been a senior member of staff amongst them to show them exactly how to be speaking with paying customers and to learn them some decorum, keep there private lives down, also said down the tanoy, please make sure you pick up your rubbish as we would all like to go home on time. I wouldn't choose to be aboard with them two girls again it was rather unsettling and to be honest they were intimidating/bossy rather then helpful and kind. Please have a good word with these girls and may they be gentle and prefessional with customers in future.- Gran Canaria-Newcastle
- Economy
Vladislav B
Verified | Jul 27, 2024Skiathos-Sofia
Economy
Double taxation of my 20 kg luggage and lost of my cosmetics
Hello, Today on a Skiathos airport at 18:22 for check in for flight FR 767 was closed. The flight has a more than 1.15 h delay. So I was obliged to pay 70 EURO again my 20 kg. luggage and to throw in the waste all my cosmetics for about 150 EURO . I received the e-mail below from Ryanair for delay of the above mentioned flight, but nowhere was mentioned that the Chek in time remain the same as previously scheduled.Β Due to this lack of information now I lost 220 EURO, so please refund my money back. Regards, Vladislav Benev -------- ΠΡΠΈΠ³ΠΈΠ½Π°Π»Π½ΠΎ ΠΏΠΈΡΠΌΠΎ -------- ΠΡ:Β Ryanair Customer Service ΠΡΠ½ΠΎΡΠ½ΠΎ:Β Your flight FR767 has been delayed. Booking reference KKPZQC ΠΠΎ:Β vladislavbenev@abv.bg ΠΠ·ΠΏΡΠ°ΡΠ΅Π½ΠΎ Π½Π°:Β 16:45 Β Dear Vladislav Benev, We are sorry to inform you that your flight FR767, from Skiathos to Sofia is delayed and the new estimated departure time is 19:45. We apologise for any inconvenience caused. We invite you to download the Ryanair App and use the βTravel Assistantβ feature to receive regular updates on the status of your flight. Please ensure push notifications are enabled when you are not using the App. For more information on delays, please visit our Help CentreΒ here. Sincerely, Ryanair Customer Care
- Skiathos-Sofia
- Economy
- Loss: β¬220
- Desired solution
Refund
Laura J
Verified | Jul 27, 2024Alicante-Bristol
Economy
Stewardess
Had problems with using my barclays card got told it's a problem on there side. I explained I had no other way to pay as I said this the woman grabbed all my items back and said well I guess you can't pay. Was shocked by her responses I turned to my daughter that was very upset to explain we can't buy anything. As I'm talking to my daughter the stewardess lent down got up in my face to the point her nose was nearly touching mine and said if there is something you need to say say it to my face now. I was gobsmacked by her actions expecially infrount of my child I told her to get out of my face that your actions are disgusting to her reply it's not my fault you can't pay is it that's your problem I asked for her name and to see her badge that she then put her hand over and refused to give her name. I told her I will be putting in a complaint about her to with she broadcasted to the plain it's your fault you got no money not mine. Her actions are discussing I have a flight booked for next year witch now I will be cancelling my flights and will never fly with you again. Clearly you staff needs more training in customer service and not getting into perples faces trying to intimate passagers- Alicante-Bristol
- Economy
- Desired solution
Jason G
Verified | Jul 27, 2024London-Marseille
Economy
Problems at airport
Our flight was diverted from Marseille to Nice. To begin with we were told that the airline would attempt to organise travel to transport us to Marseille after several hours (around 0300hrs or 0400hrs it was announced that we need to make our own way to Marseille which was challenging since we landed around 0200hrs local time. The airline provided no refreshments and no warm place to stay while we awaited information. Aside from the inconvenience of being abandoned in a city which we did not intend to travel to, the delay caused us to miss the first night of our hotel stay as we did not arrive in the city of Marseille until 0855hrs. We reach our final destination at 0915hrs.- London-Marseille
- Economy
Jayne C
Verified | Jul 27, 2024Venice-London
Economy
Technical problems
I understand that the flight was delayed due to technical issues however when we arrived at the airport there were no representatives from Ryan. The customer service desk on the telephone was closed. There was absolutely nobody there to help us. Iβm 62. My friend is 72 we were just stranded in Venice airport Thankfully my children capable of sorting things out for me. They found his bed and breakfast and tried really hard to get us home on an alternative flight. There were none available until Wednesday as Iβm a primary teacher. This was not an option because there was no guarantee that those flights would go either, so we decided to come home by coach we boarded the coach at 5:30 Sunday afternoon. We went from Venice to Paris Paris Cali, Cali Dover, Dover Victoria Victoria Stansted I arrived at my house at 2:15 in the morning on Tuesday that is not acceptable. I have tried on numerous occasions to contact Ryan who are flippant and rude and basically have no customer care at all .- Venice-London
- Economy
Jurate R
Verified | Jul 27, 2024Kaunas-Shannon
Economy
Unknown
Flight was delayed 7 hours, we had to fly at 6:00 but we did at 13:15 I was waiting in the airport 7 hours with 3 children I had to find someone else to collect us from Shannon airport as my friend couldn't to come again to do that- Kaunas-Shannon
- Economy
Vytautas N
Verified | Jul 26, 2024Dublin-Kaunas
Economy
Technical problems
I've been told by Ryanair that my flight would be delayed for couple hours because of minor technical issue. Later I've received an email that my flight is rescheduled for 8.15am next morning. When asked I was offered a hotel to stay overnight. When I came back to airport next morning, been told flight is rescheduled again for 5pm. So basically instead of arriving in Kaunas airport 11.07.24 @ around 11PM I have arrived 12.07.24 @ around 9PM- Dublin-Kaunas
- Economy
Marcela M
Verified | Jul 26, 2024Schonefeld-Catania
Economy
Airport Fees
I tried to check in the morning before my flight (so over 5 hours before). Ryanair says everywhere that this time frame is fine. The system wouldn't let me in, neither in the app, nor on my work laptop, nor on my personal laptop, nor in any browser. I later realised this was because the flight was overbooked when I spoke to other customers who had the same problem (who also asked for a refund). So I couldn't check in online as the flight was overbooked, a problem beyond my control and I don't think ryanairs own customers who rightly bought a ticket should pay for it. I have tried calling the customer service but no one has helped me. Iβve also tried to email twice after the fact, yet no help. Then I was forced to pay 55 euros, otherwise I would not even have been allowed into the airport. What was I supposed to do other than pay? Furthermore, I was then put on standby and had to wait over 3 hours to see if I could even fly as the flight was overbooked. I demanded a refund of the amount paid and would like to emphasise that it was not a pleasant experience at all. I would also like to point out that we were delayed for more than 2 hours (almost 3) and the right to care should have applied, see section 3 Right to care of ryanairs regulations. We did not get served anything during the waiting time, although I asked the flight attendants for help.- Schonefeld-Catania
- Economy
- Loss: β¬55
- Desired solution
Paulo A
Verified | Jul 26, 2024Lisbon-Sevilla
Economy
Unknown
Flight departure delayed from 6h55 to 13h05. The flight ended up by departing at 13h58. I missed a meeting in the destination because of this delay.- Lisbon-Sevilla
- Economy
Kathryn R
Verified | Jul 26, 2024Bristol-Gerona
Economy
Flight cancelled 26th june from Bristol to Girona
We had to cancel our holiday.through no fault of our own.We had a full refund from Love holidays for flight and hotel. Spending hours on the phone and Web chat to both companies.Need to find out how to get a refund for overhead baggage.Each company state its not them These were booked 2 weeks after the initial booking and money paid direct to Ryanair. Now love holidays state the case is closed and web chat is very confusing and no resolution or help to me.When I have eventually got through to a human I get told to contact love holidays.We should have a full refund of Β£160- Bristol-Gerona
- Economy
- Loss: β¬160
- Desired solution
Refund
Roman V
Verified | Jul 26, 2024Arrecife-London
Economy
Unknown
Hello, this is the second time I have filed a claim, I was refused the first and was told that it was due to weather conditions, but I was not informed at the airport why the flight was being delayed, but other planes took off without any problems. The flight was delayed for more than three hours and I arrived home almost in the morning and I believe I am entitled to a refund.- Arrecife-London
- Economy
Adrian K
Verified | Jul 26, 2024Alicante-London
Economy
Screaming children, loud parents & incompetent cabin crew
During todayβs early morning flight from Alicante to London Stansted, there was a very noisy family who were sitting right behind me towards the back of the plane (on the right-hand side facing the cockpit). Not only did the cabin crew do nothing the entire duration of the flight by asking them to be quiet and think of others, but the same family were shouting and allowing their children to scream continuously. The cabin crew also allowed said family to have their childrenβs book strewn all over the floor which blocked the exit when passengers tried to leave the plane. Not only is this a health and safety hazard but this also demonstrates clear incompetence of the cabin crew and did not help passengers leave the plane in a safe manner. In disbelief, I was told multiple times by cabin crew to stow my rucksack under the seat in front of me even though it was correctly stowed. Yet the same cabin crew completely ignored the fact that the disruptive family were keeping everyone awake during the entire duration of the very early morning flight. Overall, absolutely awful behaviour by said passengers and clear incompetence from cabin crew. Additional comment: I also felt the cabin crew were picking on me by raising any issue they could yet completely ignoring the family who were disturbing the entire flight.- Alicante-London
- Economy
Catarina F
Verified | Jul 26, 2024Barcelona-Lisbon
Economy
Problems at airport
The flight FR3078 leaving Barcelona Airport on the 21/07/2024 at 20h25, with the final destination to Lisbon Airport, was cancelled and the notice was given less than 5 hours before the flight. The ticket has already been refunded, however, Ryanair refuses to pay the compensation, even though they should, according to the EU261. In the Barcelona airport, in the Ryanair information center, the people working there gave the informtion that I would be compensated, according to the EU air passenger rights, with a minimum of 250 euros. But after contactiong the company and filling their online compensation form, they refuse to pay. The company only option of transport would be another flight free of charge, but only on the 25/07/2024, four days after the original flight. So the best option was to rent a car and drive 12 hours from Barcelona to Lisbon, since I had obligations on the 22/07/2024 in Lisbon and had to be there on that day. To this the people working on the Ryanair information center in the Barcelona airport, also said that most probably Ryanair would pay these expenses for transportation, what has not happened yet. Asking for: I am asking for the 250 euros compensation, since the flight was cancelled less than 5hours notice and was less than 1500km distance between territories. I am asking for the payment of the transportation expenses, related to the renting of a car, since there were no other options to be able to arrive in my final destination on the 22/07/2024 and the only other transportation option that Ryanair offered was on the 25/07/2024. This includes the renting money, the gas money and the tolls' money. I have already filled this request with the airline, having the reference number 52130858, but I have not yet had an answer.- Barcelona-Lisbon
- Economy
Thomas E
Verified | Jul 26, 2024Bucharest-Bologna
Economy
Technical problems
The flight kept being gradually more and more delayed. I had a car paid and reserved in advance via Argus Car Hire with car pickup at 22:00 (arrival was planned at 21:00). I called Argus Car Hire and said we'd be delayed until at least around midnight. They said they close the office at 23:00 in bologna airport and cannot help despite I had provided them already with my flight number. So upon arrival it was extremely difficult to find another car (we were supposed to drive to our hotel in Sirolo - around 2:30 hours drive from bologna airport), we asked many car rental companies and all were closing down, only Budget could provide a car if we were really quick, as it was after midnight. So we had to take the available car which was 752.15 EUR, and then headed to Sirolo. Already told our hotel in Sirolo that we'd arrive after midnight, and they said we'll find someone there, but as we got further delayed before departure they no longer had anyone to pickup the phone in the reception, so we could only hope that when we finally arrived there that they still had a person who could provide us the key - which would be with flight delays around 03:50 in the night. So when we arrived then there was no longer anyone at the hotel, knocked on doors, called their phone number, but no answer. So now I had to drive around at 4am with the kids to try and find another hotel, we finally found one that was open and had an available room. That was called "G Hotel" around 8-9 km from Sirolo where our real hotel was located, and that costed us around 180 EUR (can contact hotel to send receipt maybe - because didnt keep it) for a couple of hours sleep and checkout before 12 same day, so we slept there and at around 11:30am same day (July 20), we headed to our real hotel in Sirolo. So in total we had to rent another car, and a one nights stay in another hotel, costing us around 930-940 EUR extra - however right now I only have the receipt for the car from Budget/Avis.- Bucharest-Bologna
- Economy
Boguslawa C
Verified | Jul 26, 2024Alicante-Gdansk
Economy
i talked to airline on the day , they have told me that they will immediately transfer money for my ticket and 400 euros compensation but they have not done so. my son in law left me at the airport at 4am , i waited till 6 am and was told that there are no flights for me as the plain is overbooked. i had to find a bus to return home and find another ticket from other airline to get home. i was very upset as my husband was in hospital sic and i needed to get to him quickly . i couldnt find another flight till the following day.
- Alicante-Gdansk
- Economy
Mary H
Verified | Jul 25, 2024Cork-London
Economy
Monthly Delays
I travel from London to Cok monthly. I always book the last flight back to the UK why are the flights Always delayed ?? It's every time I come home- Cork-London
- Economy
Otilia V
Verified | Jul 25, 2024London-Bucharest
Economy
No reason given
Dear team, My name is Otilia Vlad and I could not contact Ryanair for a compensation claim because my request was assessed and rejected by the automated bot system. I am kindly looking for your support with submitting a compensation request for the circa 3 hours delay of the flight FR3846 (confirmation code JNURWG) on 15 June 2024 from London STN to Bucharest OTP, according to Regulation EC 261/2004. Please note that the flight, initially scheduled to land in Bucharest at 20.10 (UTC+3), effectively landed at 23:00 (UTC+3). I reached my final destination (Galati, Romania) at 3:30 AM (UTC+3) instead of 00:30 AM (UTC+3). I have not been offered fresh water while waiting for circa 1.5 hours in the airplane to depart, which was the minimum expectation. Not once the captain informed on the estimated delay and the flight attendants were not trained to deal with the situation. Looking forward to hearing from you. Kind regards, Otilia Vlad- London-Bucharest
- Economy
Yoo Ree K
Verified | Jul 25, 2024Malta-Vienna
Economy
Don't remember
I recently flew with Ryanair to and from Malta and faced significant delays on both flights. The return flight was delayed by 5 hours which is why I arrived at the Vienna airport at 03:46 the next day instead of 20:25. The delays were announced in increments of one to two hours, giving me false hope that the flight would soon depart, only to be met with further delays. Given the considerable inconvenience and the impact on my health and plans, I am requesting a full refund for both the outbound and return flights.- Malta-Vienna
- Economy
Yoo Ree K
Verified | Jul 25, 2024Vienna-Malta
Economy
Don't remember
I recently flew with Ryanair to and from Malta and faced significant delays on both flights. The outward flight was delayed by four hours, the return flight by five hours, with these delays occurring late at night. I arrived at the Malta airport at midnight. The delays were announced in increments of one to two hours, giving me false hope that the flight would soon depart, only to be met with further delays. Given the considerable inconvenience and the impact on my health and plans, I am requesting a full refund for both the outbound and return flights.- Vienna-Malta
- Economy
Jingying Z
Verified | Jul 25, 2024Marseille-Luxemburg
Economy
Unknown
We landed in Cologne, not Luxembourg, around 1 am. Initially, the announcement on the plane told us they would arrange for a bus to take us to Luxembourg, but after we got off the plane their staff told us that they were not able to find a bus and that we should find our own ride to Luxembourg... I also missed my hotel reservation(the check-in time ended at 11 pm and the hotel cost was 35 euros).- Marseille-Luxemburg
- Economy
Dominic H
Verified | Jul 25, 2024Alicante-East Midlands
Economy
Ryan air Alicante
I boarded a plane on the 18th July had no issues with anything , Iβve just boarded a plane to come back to the uk and I have paid for priority baggage and the 10kg one of my bags one 1 mm off fitting on the bay but if I pushed it it would go in , the woman refused to let me push it in and made me pay 77Β£ to get on the plane spoke to me on a vail and very disrespectful way swearing in Spanish at I have seviere bi polar and the woman has made me very anxious and fall into a relapse how ever they was many other passengers with bigger bags. I want to know the woman name who fused the bag that DID fit and I would like to put a formal complaint in against this vile woman- Alicante-East Midlands
- Economy
- Loss: β¬77
Mahmood K
Verified | Jul 25, 2024Barcelona-Manchester
Economy
Technical problems
flight FR7543 was cencelled after 6hours wait at airport due to technical issue with flight. then we have to change our distination and get train to get home- Barcelona-Manchester
- Economy
Giuseppe S
Verified | Jul 25, 2024London-Trapani
Economy
Request for Reimbursement Due to Inadequate Transportation
I am writing to express my dissatisfaction with the recent flight FR5059 from London (Stansted) to Catania(Fontanarossa) on 23/07/2024. Unfortunately, the flight was diverted to Trapani instead of Catania, causing significant inconvenience to all passengers. Upon arrival in Trapani, Ryanair did not provide adequate bus services to transport passengers to Catania. There was a queue of approximately 400 meters of passengers waiting under the sun in 40-degree heat, without any provision of water or shade. After waiting for about two hours with my family, we decided to rent a car to return to Catania, incurring an additional expense of β¬282.15(β¬227.13(car rental) +β¬55.02(car petrol from Trapani to Catania)). Given the circumstances, I kindly request a reimbursement of the car rental expenses. Please find attached the receipts for the car rental and petrol. I look forward to your prompt response and resolution of this matter. Sincerely, Giuseppe Solano- London-Trapani
- Economy
- Loss: β¬282.15
- Desired solution
Expenses reimbursement
Patrycja P
Verified | Jul 25, 2024Bergamo-London
Economy
Technical problems
Hello, I would like to apply for a refund for the expenses incurred. Our flight was canceled on the same day. I was given the opportunity to change the flight to another day and so I did, the new flight took place a day later, we did not receive any help at the airport, they told us to leave the airport, leaving us without accommodation and food. Unfortunately, we had to pay for the transfer and hotel with our own money. I am asking for a refund for the costs incurred. Thank you in advance- Bergamo-London
- Economy
Kelton B
Verified | Jul 25, 2024London-Budapest
Economy
Dear Sir/Madam, I am writing to express my dissatisfaction with the service provided by your airline on July 18, 2024. My partner and I were scheduled to fly to Budapest on that date, but due to her medical condition, we unfortunately missed our flight by a few minutes, we proceeded to collect our baggage and then went to customer service, where we were promised the next available flight as standby passengers. However, we were unable to board that flight as there was only one seat available, and due to my partner's medical condition, we could not be separated. As a result, we had to go through the process of collecting our baggage again, and then the system went down. We were informed that our Β£200 standby payment could be refunded, but despite my attempts to obtain the refund, I have yet to receive it. In light of these circumstances, I kindly request compensation and a satisfactory resolution to this matter. Thank you for your attention to this matter. Sincerely, Kelton Bingham
- London-Budapest
- Economy
David B
Verified | Jul 25, 2024Cologne-Liverpool
Economy
No reason given
Well I had flight from Cologne to Zadar booked for the Wednesday then 3 nights in Zadar with 5 friends hotels all booked. This flight was cancelled and I have received the refund thank you. As we could not to Zadar we ha to cancel the hotel my 5 friends had booked the flights back to Germany on the Saturday and they have been refunded both flights. I however obviously didn't get to Zadar because my flight was cancelled so I couldn't get the flight from Zadar to Liverpool on the 29th, I had to book another flight from Cologne yo the UK as when I asked at the Ryanair help desk in Cologne they told me all flights for the next 2 days were full so they couldn't help me.. I am only requesting the flight money as it was due to the first flight being cancelled !! The man at the help desk told me I had to go online then refused to let me charge my phone he was very rude and didn't seem to care that I had been left stranded in the airport all night with nowhere to go.- Cologne-Liverpool
- Economy
Kevin L
Verified | Jul 25, 2024Beziers-Manchester
Economy
Unauthorised Debit During Flight
An additional unrecognised charge of 3.50 EUR (2.96 GBP) was taken on our card during our flight on FR3243 on 10/07/2024 after we spent 24.25 EUR on 2 meal deals. We checked for receipts but only found one for 24.25 EUR I attach the receipt from the flight and a bank statement showing we've been charged the additional 3.50 EUR Impossible to get to a suitable refund request screen to request the Β£2.96 refund- Beziers-Manchester
- Economy
- Loss: β¬3.5
- Desired solution
Refund
Andreas T
Verified | Jul 25, 2024London-Schonefeld
Economy
No reason given
Delayed take off in London and ended up flying to Hann. In Hannover they told us we had to find our own way to Berlin as they could not find transport for us.- London-Schonefeld
- Economy
Oliwia A
Verified | Jul 24, 2024Bergamo-Lublin
Economy
Strike
Ryanair canceled our flight 26 hours before expected departure due to Italian airlines strike. They offered us a refund or a free flight change. We changed our flight to quickest one, which was flight from Rome Ciampino to Warsaw Modlin Airport around 3 days later. They said that We are not entitled to compensation for the cancellation of this flight because it was canceled through no fault of theirs and that We only we qualify for reimbursement of expenses stated in EU-261. The flight change was free - you could choose any destination from any airport in Europe. Fortunately, I have family in Rome, so we didn't spend too much money on accommodation while waiting to go home.- Bergamo-Lublin
- Economy
Abigail P
Verified | Jul 24, 2024London-Schonefeld
Economy
No reason given
Flight took off 2 hours later from Stansted and whilst onboard they informed us that we will not be flying to Berlin but to Hannover and that they would provide transport to Berlin. Upon arrival in Hannover at 1:30am they informed us As your flight has diverted to Hannover Airport due to airport curfew at Berlin Airport, we are organising coaches to get you to Berlin Airport. We are working on confirming the details and will provide further instructions shortly. Please check your Ryanair App regularly and ensure you have push notifications turned on to be notified. But after passport control we got this Due to low availability, our operations team has had difficulties sourcing coaches for passengers diverted to Hannover Airport this evening. Please organize your own transportation and submit the expenses to https://onlineform.ryanair.com/gb/en/eu-261, we will honor reasonable costs incurred. Please be informed that you can use a train from Hannover Train Station to Berlin Train Station. The next train is ICE 2400, Departure Time at Hannover Train Station is 02:35 local time, Arriving Time at Berlin Train Station is 05:29 local time. We have organized the bus to transfer you to the Train Station that will be ready at 01:35 local time. Thereafter they was no bus to take us to the train station we had to take a taxi and buy train tickets. We arrived in Berlin at 5:35am, meaning we could not go to work. Boone from the airline was there to help it messages, this was a real inconvenience, as in the train we could not book seats it was fully booked from another flight from Milan to Berlin which had also been diverted to Hannover. They knew before we left Stansted even the crew mentioned that they had told the company several times that Berlin is a problem before midnight, they were also very frustrated.- London-Schonefeld
- Economy
Brian G
Verified | Jul 24, 2024Rome-Dublin
Economy
Unknown
My name is Brian Golden and recently my Partner Jane Brown and I were on a city break in Rome. Upon return home (Flight No FR9612) we experienced an unexpected delay. We were due to depart at 6:10am in the morning, but with no clarification we did not end up boarding the plane till 6:50am. Once we eventually boarded the plane, we then experienced a further delay and sat patiently waiting in our seat for a further two hours, when the flight finally departed at 9am. We always fly Ryanair when traveling abroad and this delay left us feeling very disgruntled for several reasons. The pilot did at a few stages announce something on the intercom, but the audio was so muffled it was impossible to understand what he was saying so we were left none the wiser. We were also parched for those two hours sat waiting on the plane, as we had nothing to drink. We had been anticipating the cabin crew beginning service but had nothing as the plane remined stationary waiting to take off, so the refreshments trolly did not start serving until we were well into the journey. All in all, it was nearly three hours of a delay with no satisfactory explanation given, this ordeal will make us reconsider flying Ryanair again, it was a disappointing end to an otherwise fantastic holiday. Regards Brian Golden Email: brianjosephgolden@hotmail.com Phone: 087-7848386- Rome-Dublin
- Economy
Blair G
Verified | Jul 24, 2024Rome-Edinburgh
Economy
No reason given
Tried to organise a claim with Ryanair but they declined it straight away stating that there were "adverse weather conditions" even though it was 32 degrees with little to no wind. The plane did not land at Ciampino Airport and instead landed at Fiumicino Airport, of which we had to get a 30 minute transfer to. Prior to the announcement of the delay, whilst we waited in the departure gate in Ciampino, multiple other Ryanair planes landed before and after the time in which our plane was due to land, therefore the conditions were not bad or "adverse" enough for the other planes. Upon getting to Fiumicino Airport, we had to wait another two hours until we received any form of verbal communication from Ryanair staff, and our plane did not take off until roughly 16:30 CEST, 6 hours after the original time that the flight was due to depart at. We eventually arrived into Edinburgh at roughly 18:10 BST. We received no verbal communication in English from Ryanair staff as to what actually caused the disruption and they provided no care apart from the transfer. The disruption caused a lot of stress for us both as we had been up since around 5am CEST, and we did not have a chance to get food in Fiumicino Airport due to lack of information in regards to when the flight was actually due to depart.- Rome-Edinburgh
- Economy
Malgorzata M
Verified | Jul 24, 2024Rome-Edinburgh
Economy
No reason given
The flight was delayed by 2.5 hours and after around an hour and a half of waiting we were told there were issues with landing the plane and we had to be moved airport. We were left outside to get a transfer bus to the next airport with very little information on which bus we would need to get and no staff around to help. We were then transferred to the other airport where we had to find our own way to luggage check in, security and the gate. Our flight was delayed by 6 hours causing us to miss out on any plans we had that day.- Rome-Edinburgh
- Economy
Ismahane B
Verified | Jul 24, 2024East Midlands-Rome
Economy
It happened a badly deal with us (east midlands ) gate
We traveled through your airline on July 22, 2024, a flight 6 am east midlands to rome gate 20 .medical reason . We travelled with you many times , but for the first time this illogical thing has happened to us We went through all the procedures and everything was fine. No one objected to us until we arrived to the gate . The person in charge of the luggage came because he saw my husband carrying a lot of bags. He treated us badly and charged us as if he did not see that we were seven people and our children were small. Of course, they could not carry all the luggage. All our bags are the same length and meet international standards, but he told us that we have 11 bags, which is very strange. When I objected, where are these bags? He started raising his voice, even my children were afraid of him. I asked the lady at passport control how many bags we had. She said seven. I told her about the problem, but she said it had nothing to do with me. Of course, all this happened at the airport, and you have CCTV and can verify it. There was a small bag that my daughter wanted to carry in it with one book to pass the time. I thought the matter was over because we had arrived to the gate . We were forced to pay 120 pounds This is unbelievable when we did not sleep all night and traveled from our house at 1 a.m. Our children are very young and very tired. I will success the matter up. We did not care about the amount as much as we were bothered by his lie that we had 11 bags that were not of the correct specifications.- East Midlands-Rome
- Economy
- Desired solution
Other
Anita M
Verified | Jul 24, 2024Madrid-Porto
Economy
Unknown
Hello, I was the passenger on flight FR 5482 (EITNNF) on June 28th from Madrid to Porto which was scheduled at 21:15 pm but delayed more than 3h. While scanning my boarding pass on the gate, the gate staff told me that because of the delay, Ryanair changed the aeroplane and my seat was no longer F28 as shown on my boarding pass but F30. I have accepted that change and boarded the plane. In the plane with me there was also a big group of school kids that waited together with me at the gate and boarded the same plane, while in Porto there was my friend who can witness that I landed in Porto at 01:00 am of their local time on June 29th. The airline does not let me fill the Eu261 form because in the sistem i do not show as boarded on the plane. In the attachment you can find different proofs that I DID BOARD THE PLANE. Porto Hotel email confirmation that I have spent the night of June 28th in Porto Porto Hotel Room Invoice (for me and my friend who waited for me in Porto and can also witness that I landed in Porto) Taxi receipt from Porto Airport to Porto Hotel (just after your plane landed in Porto) Taxi confirmation from the Uber app (3 photos) Food receipt at Burger King restaurant at the airport in Madrid Boarding pass I kindly ask you to REVISE ALL THE DOCUMENTS. Kind regards, Anita- Madrid-Porto
- Economy
Maria Amelia M
Verified | Jul 24, 2024Porto-Liverpool
Economy
Don't remember
Tried to call Ryanair several days since te 12/07 and since then they have put the phone down on me. I have spent over Β£35 in calls that i cannot prove. They still haven't paid the refund of my delayed flight on the 11/07, when i have no other alternative that rebook a new flight with Easyjet. It's just impossible to make contact with them, and when i tried applied for compensation the website has stated that flight has not been delayed more than 3 hours. This is draining, therefore at present i don't have any compensation or refund of my delayed flight.- Porto-Liverpool
- Economy
Thomas P
Verified | Jul 24, 2024London-Dublin
Economy
Unable to change DOB for a flying companion, impossible task
My booking was carried out via a third party online travel agent. I accidentally entered 1 digit wrong for my partners DOB when checking in on Ryanair. Ryanair, for some reason have my email address down as incorrect. They also have the payment details down as incorrect. I am not sure if this was due to completing the booking with a third party or not. I have now completed hours of phone calls on hold, internet chats on hold and online ID verification. I think this will take my entire day. I have still not completed check in and actually managed to change my partners DOB! how can such a simple task be so difficult? I won't fly with Ryanair again, first and last time!- London-Dublin
- Economy
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