Ryanair complaints: comments, page 47
2,634 comments
Denys V
Verified | Jul 19, 2024
Helsinki-Warsaw
Economy
Problems at airport
When we arrived at the airport first we got info from flightradar that our flight is delayed by 4 hours. We weren't provided with any food or water by airline. After an hour of awaiting we were notified that our flight was canceled. The airline provided us with a hotel room for the night. The airline offered passengers ability to reschedule their tickets, but it didn't suit us, because the flight was for July 21 and it was too late. We needed to be in Warsaw by tomorrow, so we booked another airline for the next day.
- Helsinki-Warsaw
- Economy
Michal W
Verified | Jul 19, 2024Cork-Poznan
Economy
Technical problems
Flight arrived 3h and 9 minutes late at poznan However when i tried to file for compensation using Ryanair app it said the flight was not delayed by 3 hours and wouldn't let me proceed with complaint.- Cork-Poznan
- Economy
Natalia Z
Verified | Jul 19, 2024Bourgas-London
Economy
I missed a connection flight due to the delayed flight , The delay was longer then 3 hours, I was not able to get on flight FR 339 Luton to Dublin , Ryanair Staff at the airport was not able to book me to the next flight as they said there no option in their system to do so. I've tried to call a support line, nobody answered the phone, I had to book a ticket myself FR341, I've paid Β£246.99, and flight FR341 was also delayed for an hour.
- Bourgas-London
- Economy
Stuart K
Verified | Jul 19, 2024Valencia-Lisbon
Economy
No reason given
The automated system on the Ryanair website says that the delay was caused by Air Traffic Control and therefore no compensation is payable. On the flight the pilot said the delay was due to weather conditions, so there is an inconsistency here. Additionally, most other flights from the airport where unaffected, so our 5 hour delay seemed odd. I am therefore not convinced that Ryanair have provided the true explanation for our delay. During the delay, I received notifications from Ryanair that the flight would be delayed, but no explanation was provided at that time. We were provided with a β¬4 voucher person to spend at the airport during the delay.- Valencia-Lisbon
- Economy
Luke S
Verified | Jul 19, 2024Porto-Liverpool
Economy
Unknown
So apparently they had a problem with the window screen so it took around 4 hours to get fixed. And then the rest 11 hours of a delay was due to staff needing a rest which is pathetic itβs a 2 hour flight and they needed such a long rest. My 3 month old suffered so much because of this!- Porto-Liverpool
- Economy
Stephanie C
Verified | Jul 19, 2024Malta-Sevilla
Economy
Bad service
I paid for priority and was forced to checkin luggage. I was also travelling alone with 2 kids and I wasnβt allowed to board prior plus on board the plane they took our luggageβs although I specified I need them with me . And other passengers with no priority were allowed with luggage since they boarded before me. And the air hostess didnβt allow me to speak to a manager m. I paid for the luggage to be kept with me and the service wasnβt provided so I request a refund.
- Malta-Sevilla
- Economy
Lukasz F
Verified | Jul 19, 2024Edinburgh-Hamburg
Economy
Unknown
the flight was delayed by 3 hours and 20 minutes. it was rerouted to hanover. after landing we waited about 40 minutes because the airport staff were unable to provide stairs. after getting out of the airport we had a 3 hour journey home. total travel time 14 hours.- Edinburgh-Hamburg
- Economy
Edmond G
Verified | Jul 18, 2024Vienna-Bergamo
Economy
Technical problems
The flight was delayed for more than 5 hours. Because of that our two day trip was ruined and we had to stay in Vienna. All my bookings in Italy got cancelled and lost. I had to rebook again a hotel in Vienna, and I had to purchase new tickets from Vienna to Yerevan via Rome.- Vienna-Bergamo
- Economy
Carlos O
Verified | Jul 18, 2024Tallinn-ulemiste International-Stockholm
Economy
Influence by other flights
We landed at 21:57, so 6.32 h late. The captain only apologised and never said it was due to weather or any other external issue. The only was a 4 euros per person to use at the airport for snacks, which was very poor and couldn't buy you a meal at the airport. We missed a family dinner at my brothers with my mother that was visiting us in Sweden, and we also had to book another time for the train and arrived home to GΓ€vle at almost 1am- Tallinn-ulemiste International-Stockholm
- Economy
Navami S
Verified | Jul 18, 2024Dublin-Birmingham
Economy
They cancelled for visa reason. Visa valid for ireland and UK but not alloweded to travel to UK. My parents mohanan and Sushama reached ireland on 28th Jun visa valid till 19th sept. Their ireland visa from India has travel date between 11 April 2024 and 10 july 2024. They have the permission to stay and travel in common travel are UK and ireland. Which Rynair denies on the gate.
- Dublin-Birmingham
- Economy
Jasmine C
Verified | Jul 18, 2024Birmingham-Palma de Mallorca
Economy
Charge for cabin baggage
Having travelled with this exact suitcase many times with Ryan air we was asked to place our cases in the measure . Photo attached as you can see it fits in and had room to compact even more but they wouldnβt allow us to compact it. We asked why others with larger cases wasnβt being asked to measure thereβs. The ladies did then ask one other passenger and said sir please measure that to prove a point! and thereβs was the same as ours but they were told to go ahead without a charge. It didnβt prove her point so we asked this. This is unfair treatment. No one else was asked to measure apart from us even though some cases were bigger. We have already paid for priority. The girls were also dismissive and rude to us when we queried it. The only reason was itβs up to us. You need to pay otherwise you canβt travel. We feel like we were discriminated because of perhaps our dress sense as we canβt understand why else we were picked out. We continued to point out three other bags larger than ours that werenβt asked to measure. When then speaking to the gentleman who took payment he told us that he felt it was unfair given the fact it does fit but to make this complaint and told us to take the photos. Iβm disappointed I travel with Ryan air frequently and the rudeness from the ladies and unfairness will make me not travel with you again unless the money is refunded. One of the ladies names was ikram and the other lady refused to give her name
- Birmingham-Palma de Mallorca
- Economy
- Desired solution
Piotr F
Verified | Jul 17, 2024Katowice-London
Economy
Strike
I contacted the airline, and I got information that we are entitled to compensation because of the flight delay for several hours with delayed. I am a disabled person, so I can prove to you how this delay affected my holiday, as I couldn't walk after all these long hours spent at the airport. I can send you proof of a list of my medicines and also my disability card. This is unfair, as it was not our fault. If the company knows that it has a shortage of stuff thereafter, it should not offer the fly. I think that you are supposed to reapply my claim; I/We will be so pleased.- Katowice-London
- Economy
Brihanna L
Verified | Jul 17, 2024London-Dublin
Economy
No reason given
Our flight was due to fly at 7:25, when we arrived at the airport at 4:50 there was no information about the gate number after we go through security an hour before we still had no information on the gate , I then received and email which stated our flight has changed to 8.25. We got on the plane at about 9.20 the plane did not fly it around 10 oβclock- London-Dublin
- Economy
Anonymous member
Verified | Jul 17, 2024Porto-Malta
Economy
Flight was delayed more than 2 hours and no meals were given
No meals were given after the flight was delayed more than 2 hours, that is part of EU261 and or up to β¬150- Porto-Malta
- Economy
- Desired solution
Aleksandra V
Verified | Jul 17, 2024Riga-Schonefeld
Economy
No reason given
Dear Customer, We refer to your correspondence dated 18 April 2023. Following a review of your claim, we regret to advise that no liability to compensation arises under the EU261 regulation, as your flight was diverted into Hannover airport due to the missed curfew imposed by Berlin airport , outside of RyanairοΏ½s control. If you are unhappy with our decision, you can take your complaint to your local Alternative Dispute Resolution (ADR) body, details of which can be found in our help centre page on our website. Yours sincerely, Ryanair Customer Service Dear Sir/Madam, I am writing to make a formal legal claim for compensation regarding my recent flight with Ryanair DAC, for which I am entitled to compensation according to the rights established by European Regulation (EC) No. 261/2004. My booking reference is YHC2GZ and I booked the flight through kiwi.com. On April 4th, I was scheduled to fly on flight FR2600 from Riga Airport to Berlin Airport, but the flight was delayed by 7 hours and 40 minutes due to previous aircraft flights that day being delayed, and it was under the control of Ryanair DAC. Although the scheduled departure from Riga was at 20:35, the actual departure time was 23:51. Upon arrival, we also landed in the wrong airport: Hannover Airport instead of Berlin. The flight was diverted, and we landed at 00:20 in HAJ and arrived at the gate at 00:50. One hour later, we were offered a bus that took us to Berlin, and we arrived at Berlin Brandenburg Airport at 5 AM instead of 21:20. I would like to point out that during the flight, we were not provided with any meals or drinks, and upon arrival at Hannover airport or on the bus, we were also not provided with any meals or drinks. According to European Regulation (EC) No. 261/2004, if a flight departs several hours late, passengers are entitled to free drinks and meals at the airport of departure, offered by the carrier. However, we were not offered any such provisions. Therefore, I am entitled to compensation under European Regulation (EC) No. 261/2004. I am claiming the maximum amount of β¬600 for the inconvenience caused by the delay and diversion of my flight.- Riga-Schonefeld
- Economy
Mark G
Verified | Jul 16, 2024Bristol-Dublin
Economy
Ryanair Handling Staff dropped Β£10,000 150KG Wheelchair
I am a disabled traveller. I fly regularly with my electric wheelchair - an Ottobock Juvo B6 wheelchair. It is now approx 2 years old but its original / replacement cost today is around Β£10,000. The chair is always clearly tagged / labelled (including HEAVY warning). I have travelled all over the world with the chair and whilst different handling companies employee different techniques or use different equipment to help load or unload the chair from the aircraft. I have NEVER experienced such dangerous / thoughtless practice as this week, with RYANAIR. When I left the aircraft at Dublin and was met by members of the OCS Special Assistance team, they poignantly asked me to check very carefully that my wheelchair was alright. This seemed like a very strange thing to say. so I pressed them as to why they should urge me to do that - they advised me that whilst no supervisor was present TWO members of Ryanair's Handling staff had attempted to lift my wheelchair by hand, from the conveyor belt coming down from the aircraft hold, and had dropped it on the ground below. I am deeply concerned - NOT just because this top of the range wheelchair contains some extremely hi-tech components that could easily be damaged by this kind of impact - these include gyroscopic equipment that adapts handling depending on the terrain that the wheelchair is currently facing. But moreover, the chair weighs approx 150kg and obviously cannot possibly be safely lifted by hand by two members of staff. So the risk if serious injury or worse must be very real indeed.
- Bristol-Dublin
- Economy
- Desired solution
Igor C
Verified | Jul 16, 2024Vienna-Thira
Economy
Technical problems
technical failure of the aircraft. the front door on the plane could not be closed. they had to fix them.- Vienna-Thira
- Economy
Jennifer G
Verified | Jul 16, 2024Marseille-Nantes
Economy
Unknown
Take off with 1 hour of delay Arrived at the wrong airport Finaly arrived at the good airport the 16th July at 4h30am by bus Normaly i should arrived the 15th July at 9h40pm The incovennience : I was an appointement the 16th July at 9h30am. Not really in good condition for this appointement .- Marseille-Nantes
- Economy
Monika N
Verified | Jul 16, 2024Warsaw-Athens
Economy
Ryanair crew
To Whom it might concern, My name is Krzysztof Nalewajek, I am a Polish/USA citizen traveling from Poland to Greece on July 1st, 2024. I would like to inform the Ryanair airlines how unpleasant experience I had during my flight FR9022 Warsaw Modlin to Athens. During the takeoff a whole roll of toilet paper accidentally fell inside the toilet because it was not properly secured . When I politely informed one of the flight attendant - Nikki about the situation because I was the first one entering the bathroom and wanted to avoid unnecessary bigger problems Nikkiβs response was shocking. She said βlet it be, we are not from cleaning the toilets and this people are like animals, so let them be.β When I heard that I was very disappointed in the quality of service the Ryanair airline is providing. This attitude towards me and others and the whole situation is not acceptable. I did notify the senior flight attendant about this incident they both apologized and tried to ease the situation. I am very disappointed how Ryanair airlines flight attendant treated the Polish passengers, calling people animals! Please analyze this situation and take appropriate action accordingly. Best regards, Krzysztof Nalewajek- Warsaw-Athens
- Economy
- Desired solution
Leo C
Verified | Jul 15, 2024Murcia-London
Economy
Technical problems
They waited until 12:02 before they sent delaid email after every passenger had gone through security where there was no restaurants or shops- Murcia-London
- Economy
Etiane Yuet Jin C
Verified | Jul 15, 2024Schonefeld-London
Economy
Problems at airport
As per described by Yang Cheung. \They have only offered us the refund of the return tickets but not the expenses incurred.- Schonefeld-London
- Economy
David H
Verified | Jul 15, 2024Bristol-Kaunas
Economy
had problem with bags
got charged 70 pounds per bag .. because they said they were to big also there was no proirity.never had this problem before- Bristol-Kaunas
- Economy
- Desired solution
Refund
Andrew M
Verified | Jul 15, 2024Dublin-Malaga
Economy
Cabin zero bag
I was told when purchasing my 28l cabin zero bag it was acceptable upon all Ryanair flights. Iβve travelled many times using this bag to be told today by the Ryanair lady it was not meeting Ryanairβs rules along with a flight delay due to a tire smoking like Carry ons Sid James from carry on . Dissatisfaction to the upmost
- Dublin-Malaga
- Economy
- Loss: β¬46
- Desired solution
Refund
Marie Claude C
Verified | Jul 15, 2024Brussels-Marseille
Economy
Charged Β£70
I was travelling from Bristol to Marseille, priority boarding with a small bag a a small suitcase. I was told the suitcase was too big. I always travelled that way and never had this problem before- Brussels-Marseille
- Economy
- Loss: β¬70
- Desired solution
Refund
Katsiaryna S
Verified | Jul 15, 2024Vienna-Vilnius
Economy
No reason given
The flight should be at 17.45, but actually we took off at 21.20. So, I arrived to Vilnius at 12pm and as the result I missed my bus at 23.15 in Vilnius to Belarus (my home). There weren't any bus ticket for the nearest 2 days, so it was really stressful night - because I just stayed at bus station all night and tried to find a ticket, asking bus drivers. Hopefully, in the morning, I found one ticket. But I paid for it 50 euro, because it was not officially - just bus driver accepted to take me- Vienna-Vilnius
- Economy
Petra R
Verified | Jul 15, 2024Bournemouth-Palma de Mallorca
Economy
charges structure on ryanair flight
My partner booked our flights using my wrong last name, I realised within hours of booking and we notified planmytour who we booked our holiday through, they contacted Ryan air who advised it would cost Β£185 to change the last name (literally 5 letter change) so I booked new flights in correct name as that was only Β£87. There were no spare seats going there so Ryan air clearly resold my initial seat. How can Ryan air justify Β£185 cost to change last name when there was well over 2 weeks to holiday. We know we made a mistake and expected an admin charge but Β£185 is just wrong Flights FR5942 on 8th July and FR5943 on 11th July - original booking last name was Angel, correct last name Raglan
- Bournemouth-Palma de Mallorca
- Economy
- Loss: β¬87
Caroline S
Verified | Jul 14, 2024Malaga-Glasgow
Economy
SmallCabin bag
Flight was late by 2 hours to start with my son had booked in my cabin bags for outward journey and which I thought for return . The flight attendant was quite rude stating I had to pay for the bags which I did for one and wanted same price for second one which I did not think there was a lot of items I. It then I realised my cigarettes etc were in it so I was going to pay for it then she said I could not as I said I did not want it my day had been stressful enough with delayed flight and saying goodbye to a relative plus my grandson was with me . This has nothing to do with the items I just felt no compromise or empathy with situation very blunt attitude- Malaga-Glasgow
- Economy
Ec D
Verified | Jul 14, 2024London-Budapest
Economy
Baggage problem
Staff member ask me to put my suitcase in steel container. Said it was to big. Wheels were sticking out. Swivel wheels pushed in. Aggressively ordered me to the counter. Had to pay Β£40. On return flight 2 ladies had same suitcase taken on board no problem. I checked mine in for Β£20 to avoid unpleasant experience again on return flight. I feel Stansted personel have discriminated against me or are they working for a commission. How can I claim back my Β£60 .- London-Budapest
- Economy
- Loss: β¬70
- Desired solution
Refund
Sara A
Verified | Jul 14, 2024Ancona-Malta
Economy
On Saturday the 13th of July 2024, a family of a father, a pregnant mother and a 4 years old daughter were boarded on the Ryanair FR 299 flight which arrived more than 1 hour late. While the father was waiting for the luggage, the mother with her daughter managed to arrive at the gate of their connecting flight Ryanair flight FR396 just when it was about to close (the speaker was announcing that the gate was going to close soon). They were both denied boarding and told the flight was overbooked. No further assistance or explanation was given, even if the mother clearly stated that she was pregnant and needed help. The family was left at the airport without any further explanation.
- Ancona-Malta
- Economy
Andrew C
Verified | Jul 14, 2024Toulouse-Porto Amboim
Economy
Abusive treatment to disabled person by Ryanair staff
We queued for one hour today on the 14th July 2024 to check in our bags from 12:15pm - 13.15pm. There was only one lady on the desk and she said she was the manager for Ryanair. She was abusive to my husband who was in an airport wheelchair and made him stand up unaided from his chair after waiting for one hour in a queue to check in our bags. She then tried to abuse me as she could see we were tired after queuing for so long to check in our suitcases. She broke the code of conduct and did not help disabled people but rather threatened us with not letting us fly. We have witnesses and would like her to be investigated at Toulouse.
- Toulouse-Porto Amboim
- Economy
Daniel L
Verified | Jul 14, 2024Bergamo-London
Economy
Said hand luggage was too big
I travelled to BGY with my hand lugggage which I have used the same bag for every travel. On this flight I was refused entry despite the bag fitting in the required holder and many passengers with the same size bag. I then had to pay a further Β£50 to bored a flight which cost significantly less. I am incredibly angry and will not be using Ryanair again and will encourage as many people as possible to not use Ryanair due to the staff trying to catch people to charge extra!!! I want compensated for this.- Bergamo-London
- Economy
- Loss: β¬50
- Desired solution
Yang C
Verified | Jul 14, 2024Schonefeld-London
Economy
Problems at airport
We only discovered the flight was cancelled very last minute at the boarding gate. There's no indication of cancellation at the airport. The flight details disappeared from the screen. No staff were available. We were stuck at the boarding gate. Another airline staff came in and she helped us by letting us out, and back out passport control into the main terminal. No Ryanair staff available to arrange alternative flights. We were literally abandoned and left to seek options by ourselves. Went on Rynair website, the only alternative flights available was either Sunday or Monday. We then purchased alternative return flights and overnight stay at the airport at our own expenses. Ryanair offed us only the cost of our original return flights of Β£63.94 Ryanair's web chat service was a waste of time.- Schonefeld-London
- Economy
Piotr B
Verified | Jul 14, 2024Lodz-East Midlands
Economy
Departure documents
I had my ID card at the airport. I choosed this document in my ryanair app. During departure the lady asked me about passport or permision to live in the Uk document. No one informed me that I have to prove that I have permission to live in the UK. It is the first time I had such a situation- Lodz-East Midlands
- Economy
Alessio M
Verified | Jul 14, 2024Rome-Vienna
Economy
Technical problems
The flight was already delayed one hour before the boarding. Estimated for 22:00. Then at 21:45 they let us board in the airplane and there we waited until 1:00am to take off. NO FOOD, NO DRINKS were given for free.- Rome-Vienna
- Economy
Viktor P
Verified | Jul 13, 2024Schonefeld-Dublin
Economy
Problems at airport
When passengers were onboard they started preparation procedures. Then they started rolling the plane to taking off line. When they started racing up to take off in a sudden the pilot told passengers that they were too late and missed the time by 15 seconds for takin off. After that I have to look look for the hotel and did fly away next day at 10.00 am- Schonefeld-Dublin
- Economy
Rajivan K
Verified | Jul 13, 2024Palma de Mallorca-London
Economy
PMI - unfairly charged for cabin bag & poor customer service
Subject: Complaint Regarding Overcharging and Poor Service Booking Reference: HQMBGX - PMI to STN, FR28 Dear Ryanair Customer Service, I am writing to express my extreme dissatisfaction with the service I received during my recent flight with your airline on 12th July 2024. As a valued customer, I am disappointed by the treatment I received at the hands of your staff. Upon arrival at the gate, I was shocked to be informed that I had to pay an additional Β£70 to check in my cabin bag. This was despite the fact that I had already paid extra for Priority to be able to bring that bag in the cabin. Initially, I was told by one of your staff members that the fee would only be Β£17. However, when I sought clarification on the amount and was assured that it was indeed Β£17, I was ultimately charged Β£70. This kind of discrepancy is completely unacceptable and left me feeling misled and taken advantage of. Furthermore, throughout this ordeal, the staff were rude and failed to explain the situation clearly. One of your employees even went so far as to dismiss my concerns with a curt response about sending the receipt to my email, which never actually materialised. This lack of communication and professionalism only added to the frustration I experienced. They also did not have a card reader and the whole thing experience has made me subsequently question whether this was a legitimate transaction. What's more, I would like to highlight that the same cabin bag had been allowed on the outbound flight without any issues or extra charges by your airline. Despite my concerns and explaining that I had essential items, including my children's medicine, in the bag, I was still forced to pay the excessive fee. It was only later agreed by the other staff member that due to the contents in the bag, it can still be kept in the cabin, rendering the whole situation unnecessary and has made me further question what I have therefore paid for. It is deeply concerning to hear that other passengers also encountered abrupt and rude behavior from your staff. Customer service should be a top priority for any reputable airline, and the treatment I received during this incident fell far short of the standard I would expect. I am requesting a refund of the unjustly charged Β£70 and compensation and an explanation for the poor service provided by your staff. I trust that you will address these issues promptly and take steps to ensure that no other passengers have to endure the same subpar treatment. Sincerely, Rajivan Kanthasamy- Palma de Mallorca-London
- Economy
- Loss: β¬82
- Desired solution
Alana O
Verified | Jul 13, 2024Madrid-Dublin
Economy
Madrid - Dublin, I give up
1. Nearly 2 hours late 2. Boarding took nearly an hour 3. Staff were very unprofessional in communciating with passengers about delays, priority boarding, and were absent from the gate until 10 mins before new departure time. 4. One hostess was so rude to me and took my suitcase which i paid priorty for and arrived on the plane first, to give the space to a man that arrived late with 2 Oversized SUITCASES And told me to shove it under the seat with my other Bag. I had no legroom. 5. My seat was not fixed in place and creaked and moved the entire flight. 6. My arm rest for my food was broken, and the other arm rest was loose. I have videos of all this. 7. I could forgive everything else, if the plane wasnt DIRTY. I have pics of this. How can you justify being late, rude and dirty. I felt like i was held hostage.- Madrid-Dublin
- Economy
- Desired solution
Apology / Voucher
Other
Jane W
Verified | Jul 13, 2024Manchester-Valencia
Economy
Car hire was closed when we arrived so we were unable to col
I wish to complain about our experience of your Car Hire service which we booked for our holiday to Valencia between June 25th and July 2nd 2024. Our flight to Valencia Airport was delayed when we travelled to Spain on flight FR641. This meant that our arrival time was approx 3hrs after the original arrival time of 8.50pm and after collecting our bag and getting through security it was nearly 12pm. We were unable to find the βRecord go" travel offices, nor had we been provided with any instructions as to their whereabouts and so we called the number on our booking information and got through to a central office, they attempted to contact the Record Go office at the airport and found that it had closed! We were told to wait until 7am the following day for it to open again. We were advised that we needed to collect the car within 40 mins of our original arrival time - so by 9.30pm! We had no choice but to queue for a taxi, there were 5 in our party which meant that a car was not an option and by the time we got a van that would fit us all in, we arrived at our accommodation at around 1.30am. Tired, hungry and without any means to get anything. The taxi cost us 150 euros. We decided not to waste any more of our holiday by returning to the airport to collect the car the following day and called Record Go to confirm that we would not be collecting the car which would have cost another 150 euros. I tried 3 times during the day and my calls were not answered, eventually I emailed them to cancel our booking. I also contacted the car insurance company who have already reimbursed our insurance for a car that we were unable to collect. I would like a full refund of the original purchase price of the hire car which was Β£183.07. Also, a full refund of the taxis that we had to take to get from the airport to our Villa and back again - 150 euros there and 169 euros to get back. These costs were unexpected and would not have been payable had the car been available to us. I would also ask you to consider the upset and disruption caused by the delay of the plane, which lead to this error in your system and the total lack of information both after booking and when we arrived at the airport. I was astounded that we were in a foreign country with no help and the car providers had gone home, we were left with no choice but to make our own way to our accommodation. There didnβt seem to be any contact between Record Go and the flight information, they should have known that the flight was delayed. Where was the care for your customer? I will await your reply.- Manchester-Valencia
- Economy
- Loss: β¬319
- Desired solution
Expenses reimbursement
Piotr F
Verified | Jul 13, 2024Katowice-London
Economy
Strike
We had a conversation at the airport, and we were given advice on how to claim online, so we did. We arrive/ landing 03.11 am on 13th July 2024 They support us with a bottle of water, one 7days croissant, and biscuits- Katowice-London
- Economy
Richard L
Verified | Jul 13, 2024La Rochelle-London
Economy
Second ID was asked at boarding
Valid Hungarian Passport was not enough to board the plane. Was asked a second ID credit card. No heads up about the subject from airline.- La Rochelle-London
- Economy
Sophie T
Verified | Jul 13, 2024Poitiers-Barcelona
Economy
Problems at airport
I sent this: Hello, My flight was cancelled on the 28 June 2024 from poitiers to Barcelona. I expected to receive compensation because one of your employees in customer service informed me the flught was cancelled due to commercial reasons. I filled in the compensation form on your website on the 28 June. On the 30 June I filled in the expenses form. I still have no news and was informed that my compensation form was not processed and to fill it in again. I tried to do so but it wouldn't let me. I spent a lot of money changing my train ticket, taxi and food and was told the flight was cancelled due to commercial reasons so I expect the compensation. I've attached a screenshot of the conversation with customer service. With a screenshot from conversation with customer service. I've been in touch about expenses claim. They say it's being processed.- Poitiers-Barcelona
- Economy
Richard B
Verified | Jul 13, 2024Manchester-Palma de Mallorca
Economy
Charged for oversized bag
I was charged 70 pounds for a case thar I regularly take with me on Ryanair flights with no problem. I put my bag in the sizing box and it fit, however the rude staff member refused to accept and charged me. I am extremely disappointed in this and how rude and un proffesional the staff member was. I has for her name for the purpose of this complaint and she refused to tell me.
- Manchester-Palma de Mallorca
- Economy
- Loss: β¬70
- Desired solution
Refund
D D
Verified | Jul 12, 2024Dublin-Liverpool
Economy
Drunk people vaping on board
The crew turned a blind eye to the group lads absolutely horrible flight for everyone else on bord lads we're filthy drunk should never of been allowed board falling all over place roaring abuse at crew. It was the 15.35 to Liverpool 12th July.- Dublin-Liverpool
- Economy
- Desired solution
Other
Dan Alexandru C
Verified | Jul 12, 2024Rome-Bucharest
Economy
Unknown
I had to fly from Rome Fiumicino to Bucharest on 30th of June 2024 and they cancelled the flight without telling us the reason. They did not offer me another flight, but 2 days later so I had to pay for another flight at a different airline and pay for my accommodation until the next day.- Rome-Bucharest
- Economy
Davina C
Verified | Jul 12, 2024Dublin-Barcelona
Economy
Baggage charge Dublin airport
I was charged 60 euro for my luggage being 1kg overweight even though my husbands bag was 3kg underweight surely this isnβt right nor fair- Dublin-Barcelona
- Economy
- Loss: β¬60
- Desired solution
Refund
Alison J
Verified | Jul 12, 2024East Midlands-Alicante
Economy
Discarding expensive liquids
My daughter has traveled on several airlines during the last two weeks as part of her after studies time off. Your airline unfortunately has caused some distress this evening as you do not align with other budget airlines with the updated situation regarding fluids. All the other travel has excepted all fluid items under 100ml you how ever believe you need to limit at 1000ml forcing my daughter to discard nearly Β£100 Pounds of cosmetic products for her health. This is outdated and not inline with other airlinesβ¦. It does not feel like your airline has moved on from 2O20 so we will be choosing alternative transportation in future. It would be nice as my student daughter has suffered a significant loss that you offered some sort of apology etc etc but I am of the opinion your manager doesnβt have that sort of integrity.- East Midlands-Alicante
- Economy
- Loss: β¬100
- Desired solution
Refund
Emanuele G
Verified | Jul 12, 2024Connaught-London
Economy
Badly treated by members of staff
Today I was badly treated by two members of Ryanair staff. The hand luggage I had with me happened to be bigger than the allowance. I told them that I was happy to pay for it, and I did. As a response I was told by one of the two young gentlemen that the luggage was not going to he insured because "it was my fault". I highlighted that I was paying 46 Euros for it to be put in the aircraft and I would have expected it to be insured of something happened to it. The young gentleman insisted that it was my fault and therefore the luggage was not going to he insured. I asked his name or a reference so that I could mention his name or reference in a complaint quoting what he told me. He refused to give me any reference. I asked his young colleague to provide a reference to this. He also refused to provide any reference. At that point I said I was going to complain about the two of them because of what happened. I must underline that the tone of the voice and the attitude of the first young man was not appropriate and not respectful during this all procedure. At this point the other gentleman also started raising the voice using a very aggressive tone totally unjustified. I asked him to kindly lower down the tone as I felt that the way he was talkign to me turned out aggressive and the volume of the voice was unjustifiable. He then did change the tone of voice and said that there was nothing aggressive in the way he was talking before. He eventually accused me in reverse for an attitude he had till that very moment. I explained that I would have still complained and it was in my right to do so. It was at that point when he treathened not to allow le board the flight. I asked him to confirm it so I could book an hotel and stay in Knock. He then asked me to sit down somewhere whilst they were deciding what to do. Then when almost all the passengers passed the check and exited the passport I asked the first gentleman from afar, what was the outcome? I received no answer so I raised myself from my chair and approached another member of staff to whom I asked an explanation and also told her about my bad experience with her colleagues. She explained me about problems they had before with other people not being happy with the way they were treated. But She was kind and helpful . I asked if she could clarify if I could fly or not. She said i could.- Connaught-London
- Economy
Nazira K
Verified | Jul 12, 2024Vienna-Thira
Economy
Technical problems
I am in the plane. We do not move from 18.20, and now the email arrived that we will fly only at around 21.40 and itβs not for sure. They donβt feed us nor they give water. Water I had to buy and they donβt even sell me no snacks. And they donβt let us out of the plane, so we just have to wait and we donβt know how long.- Vienna-Thira
- Economy
Firas A
Verified | Jul 12, 2024Hahn-Marrakech
Economy
Check in payments
Booking Ticket number : UHPYQL My Name : Firas Almaued Hallo : We had a flight from Frankfurt Hahn Airport to Marrakesh and we would not be able to check in. We faced difficulty with the program, and when we arrived at the airport, we told the counter staff that we could not do check in, but they did not listen to us because of the crowding at the airport and treated us badly. Even the Supervisor there said, βGo from here,β and they insisted We have to pay 220 euros. Unfortunately, it was a bad travel experience with a large company, and the money must be returned to us because it is not our fault.- Hahn-Marrakech
- Economy
- Loss: β¬220
- Desired solution
Refund
Apology / Voucher
Jack E
Verified | Jul 12, 2024Liverpool-Tenerife
Economy
Technical problems
When travelling with Ryainair, we where disrupted by passengers forcing the plane to land in Santiago, in which 2 people where escorted of the aircraft by police and 1 voluntarily left the aircraft. After this the plane was unable to take off delaying our flight even further. after several hours they had managed to pump enough air into the back engine of the aircraft to restart it allowing us to take off for Tenerife South Airport. We landed in Tenerife at 1.30 am, 4 hours and 55 minutes later than our due arrival of 20.25 pm.- Liverpool-Tenerife
- Economy
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