Ryanair complaints: comments, page 49
2,634 comments
Vitezslav D
Verified | Jul 6, 2024
Catania-Vienna
Economy
Weather conditions
Kontaktoval jsem leteckou spoleΔnost na letiΕ‘ti. NabΓdli nΓ‘hradnΓ let z jinΓ©ho mΔsta Palermo na mΓsto Catania. PΕ―vodnΓ let jsem mΔl uskuteΔnit 5 Δervence. NovΓ½ let se mΓ‘ uskuteΔnit 9 Δervence z mΔsta Palermo. Ε½Γ‘dnΓ½ dokument jsem nepodepsal, jen pΕevzal elektronickΓ© pΕebukovΓ‘nΓ letenky. NynΓ se nachΓ‘zΓm stΓ‘le na cestΔ v mΔstΔ Palermo, do cΓlovΓ© destinace by mΔl dorazit v 17 hod 9 Δervence. Cestuj s dvΔma nezletilΓ½mi dΔtmi a zdrΕΎenΓ zpΕ―sobilo velkΓ© komplikace navazujΓcΓ dovolenΓ© s jejich matkou. PracovnΓk na pΕepΓ‘ΕΎce pouze sdΔlil, termΓn novΓ©ho letu s tΓm ΕΎe jinΓ½ termΓn nenΓ k dispozici a ΕΎΓ‘dnΓ‘ jinΓ‘ kompenzace nenΓ moΕΎnΓ©.
- Catania-Vienna
- Economy
Arran S
Verified | Jul 6, 2024Eindhoven-Edinburgh
Economy
Technical problems
myself and my partner were due to travel back from Eindhoven to Edinburgh on the 28th of June at 12:45, after a delay until 14:15 and then until 17:20 we were informed the flight had been cancelled due to a technical issue with the aircraft. I was told i could rebook the flight for free but the earliest direct flight to Edinburgh was a week later. For this reason we rebooked a flight to London the next day which meant staying an extra night and also booking transport from London to Edinburgh. I made an expenses claim to ryanair which in return they offered "the sum of 263.88 GBP (equivalent to 309.94 EUR) has been authorised by Ryanair in full and final settlement of your claim under EU 261." which i disputed as i have evidence that it was cancelled due to technical fault. however now they are claiming it was air traffic so they are refusing to pay any money. Because of this decision, i missed work arrangements, and spent money i didnt have due to ryanairs mistake.- Eindhoven-Edinburgh
- Economy
Helen C
Verified | Jul 5, 2024Edinburgh-Budapest
Economy
No reason given
The airline has refunded price of tickets with no option to claim compensation. I was travelling with my two young grandchildren and Ryanair cancelled the flights after a 5 hour delay two hours before take off. The delay was due to technical issues and we were told they were waiting for an engineer, however, they did not give a definite reason for cancellation. When asked the ground staff said they didnβt know. They provided no assistance to me, a pensioner with 2 children in another city. The ground staff were unhelpful and I had to make arrangements to get myself and the children home which was a different city which we were flying from at 11pm. I didnβt get home until 2am with two very tired and upset children. I have added Β£100 to my expenses incurred for travelling to and back from Edinburgh to Glasgow which I donβt have a receipt for. I also picked up covid at the airport which Iβm just recovering from now. I did manage to book another flight using another airline to do the trip with my grandchildren to fly on 2 July but because I got COVID at the airport this trip had to be cancelled too. Weβve now booked for the 3rd time to fly on 1 August. Needless to say Iβve had two very upset and disappointed grandchildren on two occasions now so third time fingers crossed. Ryanairβs service was atrocious and just left us stranded with no help whatsoever.- Edinburgh-Budapest
- Economy
Christopher C
Verified | Jul 5, 2024Naples-Milano
Economy
Modus on board
Everything was going well until we realized that the carry on luggage placed on top of our seats were transferred at the very back. Apparently, the flight attendant moved it to the back without permission. She moved it during the time when we are halfway through the flight and we were asleep. It was a good thing some of the passengers saw it and told us when we were looking for the luggage. The flight attendant also told us to go look for it some other place and that she did not move it. Nothing was taken but it could have been that they will take the luggage when we get down the plane. Very odd thing to do when there was so much space in the overhead cabin.- Naples-Milano
- Economy
Andrei K
Verified | Jul 5, 2024Barcelona-Porto
Economy
No reason given
I tried to make compensation via the Ryanair website https://onlineform.ryanair.com/gb/en/eu-261. And they declined my claim due to air traffic control restrictions, which was beyond our control. But I do not agree with the decision because it's not my problem and they can predict it.- Barcelona-Porto
- Economy
Alyssa M
Verified | Jul 5, 2024Charleroi-Lisbon
Economy
Ryanair is really disappointing and donβt care at all
Our flight was delayed for more than 2h and they kept us inside the airplane (everyone have boarded) without expectations on when we would be able to fly to our destination. They did not provide water or anything, even though it was super hot inside. What was supposed to be a 2,5h trip, ended up being 6h total with the waiting and I lost the chance to see my family- Charleroi-Lisbon
- Economy
Claudiu A
Verified | Jul 5, 2024Milano-Bucharest
Economy
Unknown
Those from the Ryanair company damaged our luggage. I don't know where the claim for compensation should be made- Milano-Bucharest
- Economy
Colin M
Verified | Jul 5, 2024Manchester-Krakow
Economy
Payment
I like to make a complaint, I have just checked in for my flight to Krakow on 06/07/24 flight ref fr2124, I didn't want to pay extra for seat allocation and was given seat row 17 for me and row 11, when we booked the break both names where on the documents so why allocate seats so far away from each other? I think you force passengers to pay extra, you not a cheap airline you lie to passengers to make more money, it's disgusting, I will never book with Ryanair ever again!!!- Manchester-Krakow
- Economy
Eleonora S
Verified | Jul 5, 2024Milano-Bucharest
Economy
Unknown
They actually damaged our luggage, the flight was not delayed, I don't know where to file a claim for damaged luggage- Milano-Bucharest
- Economy
Roda I
Verified | Jul 5, 2024Thessaloniki-Chania
Economy
Unknown
One hour before the flight, we got a notification that the flight will be delayed "potentially" for 18 hours due to "weather conditions" in other airports. We had to keep asking and raising the issue to finally get some support and be moved to a hotel. The most disrupting piece was that there was not full clarity on the exact new time. Eventually we flew 20 hours later. The overall experience was horrible. Stuff in SKG airport were not helpful at all. We called Ryanair multiple times but stuff there couldn't help. The expenses we have submitted are: 1. We lost 1 day of the hotel we booked. 2. We had rented a car through Ryanair, but when we called them to pick it up later, they told us that if we didn't pick it up within 12 hours, we would lose the booking. As such, we still got charged the insurance we had paid for.- Thessaloniki-Chania
- Economy
Pamela M
Verified | Jul 5, 2024Manchester-Malaga
Economy
Rowdy passengers
We were sat in seats 30 ABC on 4th July 2024 at 6.25pm flight. From the minute we got on the flight, the three male passengers behind shouted, sang and repeatedly banged my seat. They were heavily drunk getting on plane. Never had a fight like it. Spoke to hostesses, none of them were interested at all. One lady spoke to them near end of flight but it didnβt help. One man behind shouted behind me the whole time. I suffer from sore ears and headaches so this didnβt help. I would like to know what Ryanair have to say about this? It has put me and my family booking with you again.- Manchester-Malaga
- Economy
- Desired solution
Apology / Voucher
Georgi P
Verified | Jul 4, 2024London-Pisa
Economy
No reason given
We were invited to board twice and twice returned to the seating area at the gate before finally boarding the airplane. The first time was c. 5 hours after the scheduled departure time (around 2am); the second time was on the morning after, more than 11 hours after the original departure time (around 8am). The reason provided by the airline on the day was that they had no pilot available.- London-Pisa
- Economy
Michael B
Verified | Jul 4, 2024Marrakech-Barcelona
Economy
Rude and Insolent Flight Attendant
This Flight was delayed for over an hour keeping a full plane load of passengers delayed - the problem I believe was due to one passenger arguing with the Airline Crew and Captain, plus the Police over an oversized Personal Item. The Customer was eventually removed from the plane but why this was not done immediately, I find unacceptable. Then at disembarkation, everyone was forced to sit down again whilst a sky bridge walkway was connected to the plane. These were both unacceptable, but the worst was when I complained about the service to the female Flight Attendant - her only response was to laugh at me! I AM THE CUSTOMER ! This female either requires further training in Customer Service - or Firing! I am appalled and aggrieved at her disgusting attitude.- Marrakech-Barcelona
- Economy
Sydney H
Verified | Jul 4, 2024London-Malaga
Economy
Stansted airport to Malaga (Malaga to stansted)
We arrived at stansted airport on the 28th 4 hours before the flight when we were told our flight was delayed from 19:00pm until 23:00pm. At 10:00pm we were informed gate was closed and plane had left with no update given out to us on the board. We got put on the flight day after. We lost a whole day of our holiday our rental car and transport back & from to the airport. Along with a newborn baby! On the way home we were also delayed 4 hours when there was another Ryanair stansted flight which was scheduled after ours but left before. I am very unhappy with Ryanair and the stress and money lost it caused me and my family.- London-Malaga
- Economy
- Loss: β¬1000
- Desired solution
Phil N
Verified | Jul 4, 2024Malaga-Liverpool
Economy
missed flight - Two hour queue at passport control
Malaga to Liverpool 3rd July 2024 Flight number: FR9863 - Arrived at the airport three hours before flight - Went through security, no problem - The queue for passport control took us two hours to get through and subsequently resulting in us missing the flight by 10 minutes. - Whilst in the passport control queue, we mentioned to staff multiple times That we will miss our flight and they said there was nothing they could do. - Jet2 staff were going down the passport control queue and fast tracking their passengers so they did not list their flight. - It says on the Ryanair website to arrive at the airport at least two hours before the flight, we allowed for 3 and still missed the flight with no fault of our own. - When getting to the gate in which our flight was boarding from, we discovered a large crowd of people who had also not been able to board the flight. According to airport staff (30 people) - After to get back through security we found the customer service desk for Ryanair in the departure area. There was a huge queue of people waiting to speak to Ryanair, a large majority had had the same experience we had. The Ryanair staff working on the customer service desk said they could not give refunds or put us on another flight. All in all not very helpful. - The only flight that we could get on that afternoon was a Jet2 flight costing us an additional Β£170 each.- Malaga-Liverpool
- Economy
- Loss: β¬414
- Desired solution
Refund
Paul H
Verified | Jul 4, 2024Barcelona-Newcastle
Economy
Weather conditions
I had already pre booked my travel which included tickets for the metro, and then two trains to get me back to Glasgow from Newcastle. When booking the tickets I purposely booked them over an hour after we were set to land just to ensure that any delays or issues wouldnβt result in me missing my travel. This delay resulted in me not arriving into Newcastle until just before 11, meaning I had missed all of my bookings from Newcastle to Edinburgh. However put aside what I already had booked and missed, I then had to rush out of the airport and pay for another taxi to get to the train station as the last train to Edinburgh is 23:08. As I arrived into Edinburgh, there was no longer any trains to Glasgow which resulted in me having to pay more money for a journey that I had already bought tickets for weeks in advance. I would like to be compensated for this as the whole thing was a bit of a shambles as we were sat for almost an hour waiting just to board a flight which was set to board at 10 past 7.- Barcelona-Newcastle
- Economy
Vaneeta A
Verified | Jul 4, 2024London-Marrakech
Economy
Delay ans rude staff
The flight RK 3556 was delayed . The staff Donna was so rude . I had a small trolley , my allowance was 20 kg - fine might be the airline rules - but I am sure the staff donβt have to be rude. She through my boarding card at me and said read your allowance . And insinuated I was delaying the flight . She was so rude that I am amazed why she works with customers is she is goodness to have this attitude . Anyway the other girl who severed me took the fee and was helpful and nice . Donna has no manners . I have. Visual disability ans she still Mocked and condescended me informs of the entire passengers . I have monocular vision . And was someone to embarrass ans condescending someone with a disability the airline should be embarrassed with such discrimination and activity of staff .- London-Marrakech
- Economy
- Loss: β¬46
Veselina C
Verified | Jul 4, 2024Pisa-Valencia
Economy
The flight was delay for more then 2 hours
Evening flight was delay for 2hours 24 minuts. Instead arriving at midnight I arrived arround 2.00 pm
- Pisa-Valencia
- Economy
- Loss: β¬60
- Desired solution
Apology / Voucher
AdΓ©la M
Verified | Jul 4, 2024Tirana-Vienna
Economy
No reason given
Our flight was delayed for 14 hours and none was able to tell us what happened. Then the flight was delayed for 15 hours. Till now we do not know if the plane ever left. We booker another flight but we arrived in Prague instead of Vienna. But our car was in Vienna so we had to take a bus to Vienna- Tirana-Vienna
- Economy
Sian S
Verified | Jul 4, 2024London-Funchal
Economy
Weather conditions
Flight left from london stansted, was unable to land in Funchal. They told us as they were over Funchal that they were unable to land . They diverted to Porto as this was where the plane was due after picking up passengers in Funchal. When they landed in Porto we were told they would provide us with information. We waited in line for several hours to find out it was impossible for us to reach our destination. Ryan Air provided us accomodation on the night of arrival but it was not possible to return to our travel plans in Maderia as our planned stay was only 4 nights and the next possible flight was 5 days away, we therefore remained in porto and got a train to Lisbon which was our planned destination following Maderia.- London-Funchal
- Economy
Kerstin V
Verified | Jul 4, 2024Leeds-Alicante
Economy
Additional charge for prepaid cabin bag
I took a soft cabin bag for which I had paid beforehand. Upon boarding I was ask to put the bag into the Ryanair bag check. The bag fit in their including the depth. However due to it being a soft bag when I let go of the top it slummed down increasing in depth. I was told that the bag is too big and I had to pay Β£70. The bag was smaller than many of the hard bags that went on the plane and perfectly fit into the overhead lockers. I would like to ask for a refund as I believe I was charged wrongly and do not know what I was charged for as there was no extra service provided. I was not allowed to take a picture in the bag check. Thank you. Update: having arrived at my destination I found a bag check and have attached pictures that my nag indeed fits.
- Leeds-Alicante
- Economy
- Loss: β¬70
- Desired solution
Refund
Bruno K
Verified | Jul 3, 2024Zagreb-Beauvais
Economy
I was unable to make an online check in, app kept crashing
Dear Sir/Madam, I would like to submit a refund request in the amount of β¬110 for a live check-in on June 28, 2024. In the airport Dr. Franjo TuΔman via your airline. The flight was delayed an hour and a half from the planned one, the planned departure was at 19:45 and we took off at 21:05. I tried to do an online check-in at 17:30-40 which is regulatory because your law says that from 4 days to 2 hours before the flight it is possible to submit an online check-in. However, it kicked me out multiple times of the application and after some time, it blocked me to do a check in since 2 hour rule passed. I failed, and I was charged the check-in amount of β¬110 for two people. I believe that since the application kept kicking me out and the flight was delayed by 1.5 hours, I would like to be entitled to a refund of β¬110 to my current account from which the amount was withdrawn.- Zagreb-Beauvais
- Economy
- Loss: β¬110
- Desired solution
Refund
Grace M
Verified | Jul 3, 2024Athens-Dublin
Economy
Racial profiling
I witnessed the only black man in the boarding area be βrandomly selectedβ for further security checks. He passed all checks but became upset with ryanair staff as they were racist and discriminatory towards him. When asked why theyβd chosen him, they stated that Ryanair told them to and that Ryanair denied the boarding of the man because of his behaviour. Earlier in the conversation theyβd stated that they were instructed to randomly select anyone of their choice, so they contradicted themselves. Not only did they contradict themselves, but they lied to the man several times. I explained to the staff that the man was upset because of the way he was treated, which was reactionary to their blatant racism. Still, the man missed his flight and was crying because his mother was in hospital in London and he needed to get to Dublin to make his transfer to London. His distress was palpable. He became a victim of racism from Ryanair staff. Racist, dishonest and downright despicably inhumane behaviour. Shameful.- Athens-Dublin
- Economy
- Desired solution
Other
Alaa F
Verified | Jul 3, 2024Amman-Bergamo
Economy
Unknown
they haven't refunded me so far The flight cancelled since three months I asked them too many time to share the proof of teansfer- Amman-Bergamo
- Economy
Alaa F
Verified | Jul 3, 2024Amman-Milano
Economy
Cancelling of my flights
Ryan air cancelled my flights Amman-milan-Amman since three months So far i haven't received the refund I need proof of transfer- Amman-Milano
- Economy
- Desired solution
Refund
Robert M
Verified | Jul 3, 2024Krakow-London
Economy
Rude and over zealous bullying staff
Staff member checking boarding pass and noticed I had just opened a can of non-alcoholic drink . Was informed I could not board if I was intoxicated. I showed her the can and she refused to look and told me to throw it away. No problem I thought !! .Refused to give me her name .Waited to get to boarding and was humiliated and told to wait at the side until my behaviour could be assessed. Then when all passengers had boarded still refused until I opened my phone for them to inspect for possible fotos of her, then still refused unless i showed them deleted fotos section too. Whilst waiting and watching boarding I noticed them nodding to each other to target passengers that may have baggage that did not fit. A woman was visibly crying when told to go to measuring box even though it was ok . This cannot be right or legal .- Krakow-London
- Economy
- Desired solution
Apology / Voucher
Other
Anonymous member
Verified | Jul 3, 2024Tanger-Valencia
Economy
There was a problem with the plane crew
There was a problem with the plane crew. The flight attendant insulted and cursed people and hit a little girl, which led to the police arriving and arresting him. The flight was greatly delayed and the captain was forced to remove the flight attendant and send him to prison.- Tanger-Valencia
- Economy
- Loss: β¬600
- Desired solution
Refund
Ali P
Verified | Jul 2, 2024Dubrovnik-Vienna
Economy
Unknown
Subject: Refund Request for Flight FR9756 on 28-06-2024 Dear AirAdvisor Customer Service, I hope this message finds you well. I am writing to formally request a refund due to the significant delay of flight FR9756 from Dubrovnik to Vienna on 28-06-2024. The delay caused considerable inconvenience, leading me to miss my scheduled bus from Vienna to Bratislava and incurring additional unplanned expenses. The specific details of my claim are as follows: 1. Delayed Flight: I was notified by email that the flight would be delayed until 23:10. However, we did not board until 23:40, and were then made to wait for almost 30 minutes by the aircraft before departure. I have video evidence of this delay. 2. Missed Bus: Due to the flight delay, I missed my pre-booked bus from Vienna to Bratislava, which cost 17.98 EUR. I have attached a copy of the bus ticket for your reference. 3. Additional Expenses: As a result of the delay, I had to purchase dinner at Dubrovnik airport, costing 15.10 EUR. I have attached the receipt for the meal. Considering the above circumstances, I kindly request a full refund for the flight, the missed bus ticket, and the dinner expense. I have attached all relevant documents, including the bus ticket and meal receipt, to support my claim. Please let me know if you require any further information or documentation. I appreciate your prompt attention to this matter and look forward to a swift resolution. Thank you for your understanding and cooperation. Best regards, Ali Pacal Phone : +421 940 63 34 63 Mail : apacal63@gmail.com Booking Reference Number : DNYWTW Flight : FR9756- Dubrovnik-Vienna
- Economy
Carrigan S
Verified | Jul 2, 2024Krakow-Schonefeld
Economy
No mention of extra charges for not checking in online
When we booked our flight, it said nothing about you must check in online otherwise you will be charged at the airport, we barely check in online as it is, so we had no idea that we must, it says you can book food and seats, extra baggage but nothing about you must check in online to avoid extra fees, $1000 Australian dollars for a one hour flight, ridiculous, we also got assigned completely different seats, our 2 year sitting alone.. let's hope the air host can fix this. Check in staff were horrible, Ryan air counter were horrible, there was a line of people wanting help/complaints. This is our second flight with Ryan air and we will never fly again, we also had problems on our first with our seats, booked window seat and didn't get it.. ground staff were no help, air host were no help on that flight too. absolute joke of an airline.
- Krakow-Schonefeld
- Economy
- Loss: β¬182.96
- Desired solution
Refund
Expenses reimbursement
Sofia Antonia M
Verified | Jul 2, 2024Tarbes-Bergamo
Economy
Successful claim
No reason given
My name is Mariut Petru Catalin and i have made the booking and payed for the travel of my children and my parents in law. My son Mariut Gaspar Stefan, my daughter Mariut Sofia Antonia and my parents in law ( Lucretia and Constantin Alexandru) waited from 07:55 to 12:10 in LDE airport to fly to BGY on July 01st 2024. Flight was supposed to take off at 07:55. without any information, ALL passengers have been disembarked after they were boarded and wait without given infos.- Tarbes-Bergamo
- Economy
- Successful claim
Luke O
Verified | Jul 1, 2024Tenerife-Prestwick
Economy
Broken Suitcase and Denied Water
Firstly my suitcase was broken due to being mishandled by the staff, the wheel was snapped off which left me unable to drag it along. Very frustrating as there was no member of staff to talk to upon getting off my flight to address this issue. On the very warm humid flight home, the poor aircon was causing discomfort among majority of the passengers around myself. This situation then worsened when i was told there was no soft drinks or water over the intercom. As a passengers with sever kidney issues, i was very uncomfortable. When my partner addressed this to the crew member, they told us it was out of their control and the water left was needed for the crew as βthey canβt work without water legallyβ. After walking away, the same crew member returned 5 mins later with bottles water in a very rude manner. I was then told in a very sarcastic rude tone βthis is crew water but iβll give you it anywayβ. I was then told i would have to pay Β£3 for the bottle provided which again due to this humid situation and the circumstances was very out of order. To add the the situation, 5 mins later the crew announced they would be supplying free water from the tap on cups to all passengers. I found this very unprofessional and unfair as i was made to pay for mine n the rest of the passengers did not!
- Tenerife-Prestwick
- Economy
- Loss: β¬103
- Desired solution
Apology / Voucher
Vanya S
Verified | Jul 1, 2024London-Bourgas
Economy
I CAN NOT CONTACT RYANAIR. ON THE PHONE THERE IS NO OPTION AND ON THE WEBSITE NO GUIDELINES FOR WHERE TO GO FOR THESE CLAIMS.
- London-Bourgas
- Economy
Anna S
Verified | Jul 1, 2024Glasgow-Dublin
Economy
Technical problems
After 8 pm I received the first information from Ryanair that the flight would be delayed for more than hours. The departure time was changed and pushed a few times until shortly before 2 am We spent half of the night at the airport receiving from Ryanair a voucher for Β£5 as compensation. Because it was night time every place was closed nowhere we could get some food.I only was able to get an orange juice. I arrived home after 4 am and I lost my jumper at the airport as I was very sleepy and tired. Unfortunately, I had to go to work the following morning and it was a very hard day.- Glasgow-Dublin
- Economy
Ernestas M
Verified | Jul 1, 2024London-Kaunas
Economy
I was denied to sit in upgraded seat which i was purchased
I ordered Extra leg space for my seats and been refused because i needed belt extension, on your website nothing is mentioned about that. So i just spended extra pounds to upgrade my seats, just to be refused on plane and being swapped with other passenger (with no space for my legs) because I'm too big for those seats and i needed seat belt extension, yes I'm big and nearly 2 meters tall, but that's why I upgraded my seats. And i have a return tickets as well with upgraded seats, so what should I do?- London-Kaunas
- Economy
- Desired solution
Refund
Apology / Voucher
Sylwia P
Verified | Jul 1, 2024London-Perugia
Economy
the crew was not able to turn off the cold air conditoner
I had two flights, and each flight was so cold that I had to wear a jacket while sitting on the plane. I got a very bad sinus infection afterward. I asked the crew, and they said the air conditioner was broken, which I believe is not true. I had another flight one month later, and the same situation occurred. If I get sick again, I will sue the company for health-related issues. It's too much to subject people to freezing cold air conditioning during the entire flight.- London-Perugia
- Economy
Ross D
Verified | Jul 1, 2024Leeds-Palma de Mallorca
Economy
We went to Leeds Bradford on 15th June and arrived in plenty of time to make our flight. We checked in a bag onto the aircraft and went through security. We waited in the lounge and watched the board show delays to all flights and so we continued to monitor until the gate was announced. No gate was announced, so we continued to wait and check several different boards until 5:30 - 90 mins after the scheduled departure time, at which point the board suddenly changed to 'gate closed'. We ran around trying to find the gate to be rudely denied access to the plane which was still clearly on the ground. There was no call for boarding, no final call, no announcements and neither of us received any communication despite both of us providing our phone numbers and emails and having checked a bag onto the plane. As a result we were marched back through the airport and told to wait for our bag to be removed, before being told there was nothing they could do to assist us with alternative transport. Absolute shambles of an airline, never again!
- Leeds-Palma de Mallorca
- Economy
Suzanne P
Verified | Jul 1, 2024Bristol-Malaga
Economy
Baggage payment
Booking Reference TJFY5C I am writing to make a complaint about how I was treated by Ryanair staff at both Bristol and Malaga airports in relation to baggage. My outward flight from Bristol was on 24th June 2024, flight number FR4121. I had pre-booked a 10kg cabin bag as did the three people I was travelling with. My cabin bag was exactly the same size as theirs. They were checked in with no problems at Bristol, however I was told that my bag was too big and, after some discussion, was forced to pay Β£70 and check it in as hold baggage. Under protest I did this. During my holiday I then paid Β£35 to check in the baggage as advised by Ryanair staff at Bristol. On arrival at Malaga Airport for my flight home (FR8122) I queued for around 35 minutes to check in my bag only to be told by the check in staff that it was the right size for cabin luggage and didnβt need to be checked in. I queried this given what I had been told at Bristol but it was reiterated by the Ryanair staff member that I could carry it on. For information, I enclose a photo of my baggage fitting in the sized measure. I therefore left the queue/check in desk with my luggage and returned to meet my friends. However, my boarding card would not work at the scanner. I assumed this was because my original boarding card had been cancelled when I checked in my luggage and the replacement one wouldnβt work because I had not checked in my luggage. So, I again queued for around 40 minutes to reach the check in desk, was again told that it was to be carried on as it met the size requirements. After discussion about the boarding card, I eventually checked in my luggage and requested a paper boarding card because of the issue at the security/check in scanner. On returning to my friends this boarding card did not work either. Eventually I found an airport staff member who tried to help and scanned me in. To summarise, I paid Β£70 unnecessarily at Bristol and a further Β£35 to check luggage that I was told on two occasions by Ryanair staff at Malaga met the size requirements for cabin baggage. I am therefore requesting a full refund of the Β£70 paid at Bristol and the Β£35 paid before my flight home. I look forward to hearing from you within 14 days. Suzanne Paton
- Bristol-Malaga
- Economy
- Loss: β¬105
- Desired solution
Refund
Aron S
Verified | Jul 1, 2024Budapest-Bourgas
Economy
Unknown
the flight was delayed a lot. It should depart at 6 am, but at 4 am I got a notification about the departure of 8:05 pm. We had to wait at the airport the whole day, in the end it departed around 10 pm- Budapest-Bourgas
- Economy
Salman K
Verified | Jun 30, 2024Copenhagen-Dublin
Economy
Car Rental Issue
I booked a rental car through dollar Car Rental company by using Ryan Air website a day prior to my travel from Copenhagen to Dublin. When I reached on time to get the car at dollar/hertz Rental office, I came to know that confirmation could only be done through credit card but unfortunately I don't have it. So I need to cancel the car rental booking which I'm trying from last 30 hours. I already paid 1,386 Danish Krone to rental company at the time of booking which I need to refund. Reference Booking Number: 721200281- Copenhagen-Dublin
- Economy
- Loss: β¬185
- Desired solution
Refund
Iwona C
Verified | Jun 30, 2024Palma de Mallorca-London
Economy
Weather conditions
Arrived 02:43 Weds 12th June at Stansted airport . Should have been 19:00 Tuesday 11th June No information given by ryanair reps as they weren't available. Boarding time kept changing. Gate number was changed once. Didn't know if we were flying until approx 01:30 when Ryanair ground staff arrive. No care provided. One voucher provided for β¬4 each which was only enough for a bottle of water each at the Subway food outlet upon showing a valid boarding pass. Once on board no free food or drink was offer even though we had been waiting for so long. Late for work in the morning due to lack of sleep. After 5 hrs of delay Ryanair sent an email suggesting we could rebook the flight, but they sent link sent wouldn't allow it. No ryanair customer service to do it manually.- Palma de Mallorca-London
- Economy
Mark R
Verified | Jun 30, 2024London-Stockholm
Economy
Unable to Fly due to being hospitalised l.
Thursday evening I was bleeding so went to my local polyclinic who sent me to A&E on Thursday 20th June. I was in hospital for 26 hours and after meds and two CT scans was told I would need further investigation into internally bleeding and was told I was not to travel. I contacted Ryanair several times and they as told in the end of sending several emails that I couldnβt cancel or claim for the flights even though it says on their website that in cases of illness I could contact them for a refund. After being told I couldnβt claim I then tried to get a refund of the airport tax and was sent round the houses to be told that I wasnβt entitled to that either.
- London-Stockholm
- Economy
- Desired solution
Refund
Expenses reimbursement
Apology / Voucher
Valentina K
Verified | Jun 30, 2024Rijeka-London
Economy
I paid for sits with extra leg room, however didnt get it
Dear Team, i booked sits with extra legroom for flight FR527, however the flight with our sits had no extra leg room . Your crue explained that they had to fly a smaller flight and therefore my husband and i didn't get the extra leg room. Can i please get refund for the payment i made for these sits. Our sits were exactly the same as any other sits we could get without the extra payment. Thank you. I look forward to hearing from you soon.- Rijeka-London
- Economy
- Desired solution
Expenses reimbursement
Sam R
Verified | Jun 30, 2024Budapest-London
Economy
Unknown
The flight was supposed to leave at 17:10. We got onto the plane at around 6pm and sat on the tarmac for 2 hours with no food or water offered. We then got told to get off the plane as the pilot couldnβt fly. We were offered no accommodation for overnight. No food was offered at all. The flight was then supposed to be leaving at 8am the next morning and ended up being delayed for a further 4 hours in the morning. We finally arrived in London at 13:20 the next day. I missed a days work, as did the person I was travelling with. It caused horrific anxiety and mass disruption.- Budapest-London
- Economy
Lorraine R
Verified | Jun 30, 2024Manchester-Malaga
Economy
Unprofessional and rude staff at Manchester Airport Ryanair
I arrived at the ryanair Manchester departure gate with my family on Saturday 22nd June to experience rude and unprofessional staff. The two girls on the gate laughed and muttered together about customers. They charged me Β£70 saying my bag was oversized with one of the girls putting her palm out for my bank card with no eye contact or communication. I paid the Β£70 with no choice despite knowing it would fit in the overhead. On my return from Malaga the staff were friendly, there was no question about my bag and it did fit in the overhead on my return without being charged. The girls continued to accuse another passenger of taking their picture when he was getting his boarding pass off his phone. The attitude from both of these girls was embarrassing and a poor representation for people departing Manchester who are both from and not from England.- Manchester-Malaga
- Economy
- Loss: β¬80
- Desired solution
Yassine A
Verified | Jun 30, 2024London-Agadir
Economy
Rude staff
Hi there was one of Ryanair colleagues that were boarding people on to the plane. I over heard rude comments to an elderly passenger. I was shocked to hear the type of language and tone used to an old man. So I stepped in and asked politely for the staff at Ryanair to stop speaking to a paying customer like this? He then accused me of calling him a mug and threatened to βunboardβ he accused me because I over heard the way he was talking to the old man who can bare speak English. Please can someone do something as this man and women working today for flights leaving to agadir should not be welcoming paying customers on ANY fligh. Hope this gets somewhere and those responsible (Ryanair staff) at gate 46 (before getting on the plane) are held accountable and Iβm sure this is not the first complaint as the Ryanair staff look like they do are rude to passengers for a living.- London-Agadir
- Economy
Jenni P
Verified | Jun 30, 2024Brussels-Manchester
Economy
In appropriate behaviour
We had to endure inappropriate drunken behaviour with a male on two females with no consequences from the cabin crew from a drunken male- Brussels-Manchester
- Economy
Anonymous member
Verified | Jun 29, 2024Tanger-Valencia
Economy
Probleem with the crow
There was a problem with the plane crew. The flight attendant insulted and cursed people and hit a little girl, which led to the police arriving and arresting him. The flight was greatly delayed and the captain was forced to remove the flight attendant and send him to prison.- Tanger-Valencia
- Economy
- Loss: β¬600
- Desired solution
Refund
Jordan C
Verified | Jun 29, 2024East Midlands-Tenerife
Economy
Lack of support
As we came to the boarding gates I soon realised I had lost my phone in the airport which yes isnβt there problem however how I was dealt with and the lack of support they offered isi was told to either board the plane and leave my phone or book another flight at this point I just got on the plane my daughter had severe nut allergies amongst others which we informed them when boarding with all the stress of loosing my phone with all details and boarding passes on etc I didnβt realise they had not announced her allergy and weβre already serving food to which I got up and insisted they announced it which then they did but by this time food was already out and may have contaminated the air putting my daughters life at risk for the flight attendant to come and apologise and said she had forgotten Iβm sorry but thatβs not acceptable my daughter could have had a reaction and possibly a severe one to which we may have had to administer her pens itβs not right once we arrived in Tenerife luckily my phone had been found by a lovely lady called Hannah who handles security at East Midlands to which she advised to speak to Ryanair at the help desk so off I went for them to say itβs not there problem they canβt help and I had to deal with it all I was requesting was a boarding pass for when we returned home or a flight time etc they suggested I log on to my emails and check which unfortunately I canβt as it sends a password to my phone which I havenβt got to reset which I explained yet to be told again itβs not there problem at this point I just wanted to get my family to the hotel and settled so I left luckily a family member collected my phone and dent me everything I needed if it was just me and my husband I wouldnβt have been to fussed but having children I just wanted everything sorted I feel completely let down by Ryanair my main issue is how my daughters life was put at risk it was here first time going abroad and I was already stressed enough t trying to make sure her safety was put first which unfortunately wasnβt.- East Midlands-Tenerife
- Economy
- Desired solution
Verena L
Verified | Jun 29, 2024Charleroi-Treviso
Economy
Technical problems
My flight from Charleroi Airport to Venice Treviso scheduled for 28.06 - booking reference DNDZTW - was cancelled 1 hour before the scheduled departure time. As a result, to travel to Italy as soon as possible, I had to personally book with Brussels Airlines for the 30.06 at 6.50 AM, given that according to Ryanair customer assistance at the airport, the first available flight would have been on Sunday evening only and landing in Bologna. This would have been too late, given my urgent family care matters in the area of Venice. This episode could have been avoided by preventively cancelling the flights scheduled for the 28.06 (or simply by not accepting bookings), given that -as we were informed via the app and website - Ryanair was aware of possible perturbations for the 28.06- Charleroi-Treviso
- Economy
Diane S
Verified | Jun 29, 2024London-Pisa
Economy
No available crew
Aircraft was waiting but there was no crew available which caused a 2hour delay . We had a car hire booked and had to pay another 61 Euros for a late arrival. This was due to ryanair lack of short staff and not a delay out of there control. So I would like a refund for the extra amount I had to pay through no fault of our own .Regards Diane Saulle- London-Pisa
- Economy
- Loss: β¬61
- Desired solution
Expenses reimbursement
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