Ryanair complaints: comments, page 50
2,634 comments
Carles S
Verified | Jun 29, 2024
Barcelona-Sofia
Economy
No reason given
I tried to log a claim on RyanAir website, but it was rejected with a message that the delay was caused by air traffic control issues and not their responsibility. So I never had the chance to submit the claim or sign anything.
- Barcelona-Sofia
- Economy
Ioana Raluca V
Verified | Jun 29, 2024Bucharest-Vienna
Economy
Technical problems
We were not informed about the delay in the airport; at the gate there was the same flight time scheduled: 22:10 shown for the whole period of time; only in the application could we see that there was a delay, initially by 2 hours but then it extended at over 3 hours. It was quite frustrating, because there was a lot of speculation, due to this, some passengers saying that the flight will be canceled all together. And I was also forced to take an Uber to get home, once we arrived, as there was no public transportation at that hour.- Bucharest-Vienna
- Economy
Mihail Petre C
Verified | Jun 29, 2024Vienna-Santander
Economy
Plane delayed on VIE
Plane was delayed on VIE airport- Vienna-Santander
- Economy
Jonathan H
Verified | Jun 28, 2024Palma de Mallorca-Barcelona
Economy
Flight took of without anyone boarding the flight
The flight was delayed and as we waited at the gate nobody boarded the flight then the flight took off without any passengers onboard. I believe Ryanair used another gate which wasn't relayed to the customers.- Palma de Mallorca-Barcelona
- Economy
Inna T
Verified | Jun 28, 2024Schonefeld-Sofia
Economy
No reason given
I was on time for the flight (2 hours early). I went through the check and went to wait in the lounge. At 23:15 local time it was announced that the flight was cancelled. Then I and the other passengers went to the information desk to find out what was happening with the flight. From information desk told us that they could not provide us with any information and that they could not provide us with a hotel. Then I, Inna Tsvetkova, called my friend Venelin Vrachovski, who is currently in Berlin, to come pick me up from the airport and spend the night with him because it was already 30 minutes after midnight. So far no one has given any information about the flight and that's why I took these actions.- Schonefeld-Sofia
- Economy
Aliaksandr K
Verified | Jun 28, 2024London-Helsinki
Economy
Because of the flight delay I missed my long distance train
Flight from London to Helsinki departure delayed 1h 16 min and I with 10 year old son missed our long distance train to Rovaniemi from Helsinki. We had to sleep on airport benches and buy earliest flight to Rovaniemi extra travel cost 335 euro- London-Helsinki
- Economy
Anonymous member
Verified | Jun 28, 2024Leeds-Tenerife
Economy
Problem with inebriated people from LBA
Young men obviously had drunk a lot before boarding and were allowed to continue throughout the flight. They were using servere foul language, shouting and had a speaker blasting out for a lot of the journey One of the lads shook a can up and opened it hitting all row 31A totally unacceptable behaviour and nothing done about it. I have had to have my clothing dry cleaned on return to the UK. On return to UK the airport staff didn't even know that there was anyone requesting special assistance and left an hour waiting for the ambulift Not a pleasant experience and it will be doubtful I book Ryanair again.- Leeds-Tenerife
- Economy
- Loss: β¬13
- Desired solution
Refund
Anonymous member
Verified | Jun 28, 2024Leeds-Tenerife
Economy
On the outward journey a big group of drunken boys
I was sat on 31A and a group of young men had been drinking alot by the time the flight departed at 6am. They continued drinking all the journey they were playing loud music from a speaker and speaking crudely and using very foul language constantly Staff only spoke to them once and continued to serve alcoholic drinks throughout the journey. At one point a can of coke was shaken up and opened and hit myself and a couple on my row. The clothing I wore has had to be dry cleaned when I returned. On the way back I have special assistance and when we landed we were sat on the plane for over an hour and when I spoke to the person pushing my wheelchair he said they hadn't been informed that they was any special assistance required on this flight. Staff should have dealt with the inebriated people and at the least stopped serving them alcohol as they shouldn't have had the opportunity of soaking us. Poor customer service and will definitely think again about booking ryanair.- Leeds-Tenerife
- Economy
Ben M
Verified | Jun 28, 2024Budapest-Birmingham
Economy
Technical problems
Flight originally meant to set off at 17:00 on the 27th. Was delayed once and then delayed a further time to 21:00 on the big airport screen. Later down the line, it changed to 20:15. As we made our way to departures and checked in there. The wait in the lounge area went past that time and past 8:30, closer to 8:45 when we for on the plane. However as we got on and sat down, we were informed of a delay as they had missed the window to fly and had to wait for another opening, as their was technical difficulties at play and an email informed of a 11:57 departure time. However, in the end we set off at around 11:20 and arrived in the early hours of the morning in Birmingham- Budapest-Birmingham
- Economy
Paul C
Verified | Jun 28, 2024Nice-Dublin
Economy
No reason given
There was a threatened French airtraffic controllers strike and our Ryanair flight on the 25th April was cancelled. When we got word of the cancellation we didn't have our computers with us to book a flight. My daughter in London managed to get two flights on the 24th April - 3 days later. Ryanair charged us for these flights. β¬281.98. I don't keep any receipts for the three days extra. It did inconvenience us as we missed work.- Nice-Dublin
- Economy
Ashleigh B
Verified | Jun 28, 2024Manchester-Alicante
Economy
RUDE STAFF
On the 17th june on flight FR4028 My Hens and me as the Bride travelled to Alicante. The staff that was on this plane was rude and very aggressive. My friend sang and the man came over and told her to shut up twice. ( if you can't sing a simple please can you stop singing) She wasn't even loud. We was only served 1 drink and the women said we will be back around again. They never came back around and when getting off the plane, my cousins who was further down was served 2. The lads In front of us was refused service for doing absolutely nothing. They was very rude to them too. I then asked the lady for a magazine to be greeted with there isn't any. So I turned to my auntie and said there isn't any. The lady said " I heard that" in a very angry, aggressive state leaning over my chair I said heard what? She said there is no need to be so rude. I said I wasn't being rude I was simply repeating what you had just said. ( my auntie wanted to look at the price of cigarettes). She then tutted at me and walked away. This made my anxiety hit the rough and i wanted to get off the plane immediately. Not one of them smiled. This is not how you want you holiday to start. The staff on the way back on 21st was absolutely lovely just unfortunately there was nothing left on the trolley to have a drink bar a caprisun. I hope this is responsed to because I don't go on holiday to be treated like this. In actual fact none of my party want to fly with Ryan Air again. ATROCIOUS!!! The poor man sat next to us also was spoken rude to and was only allowed 1 drink. He wasn't even part of my party, just unfortunate he was sat next to me and my auntie who the staff took a disliking to as soon as we got on.- Manchester-Alicante
- Economy
- Desired solution
Nimai B
Verified | Jun 28, 2024Dublin-Valencia
Economy
I got charged 46 euro because my bag was too big.
I understand that these are the rules but my bag fit into the bag measuring basket perfectly, the top of the bag stuck up slightly which I then pushed down as it was just empty space between the contents and the handle at the top. I was told I'm not allowed do that ? I wanted to take a picture and was told I wasn't allowed to do that and if I didn't pay now the flight would leave without me.- Dublin-Valencia
- Economy
- Loss: β¬46
- Desired solution
Refund
Expenses reimbursement
Apology / Voucher
Rob L
Verified | Jun 27, 2024Lisbon-Malaga
Economy
Staff problem
Woman with short hair and glasses who works for ryanair in Lisbon airport called me a gay homo under her breath as I was putting suitcase into the box to test size - departing at 10.10pm from Lisbon to Malaga on 27th June 2024- Lisbon-Malaga
- Economy
- Loss: β¬70
- Desired solution
Refund
Inamul W
Verified | Jun 27, 2024Marrakech-London
Economy
Got charged for check in.
We arrived early at the airport. We could not check in Hawaa Naureen because of her age hence coming in early as we did so. We all checked in and hawaa was with us because she was flying with us. It was approximately 16.45 where we were getting checked in and we all checked in . 17.10 is where check in closes. The guy at the desk knowing there's less time for us to check in made us for no apparent reason go to another desk. When I told him we have already paid for her flight and she just needed to check in, he took us back to the other desk and checked her in, now the time had surpassed 17.10. We got charged 66 euros for this. If where he checked us in normally we would have made the time. This was not our fault whatsoever however the guy who checked us in and for no apparent reasons made us walk 10 mins across the airport to come back and made us delay our check in. We have already spent 105 pounds on changing the name on this ticket . Nonetheless another 66 euros on top because the guy at the desk couldn't do his job properly. Hawaa check in with our other reservation is WN7VJJ. We are appaled the way we have been treated and request a refund. If any correspondence can be forwarded to email associated it would be appreciated.
- Marrakech-London
- Economy
- Loss: β¬66
- Desired solution
Refund
Linda B
Verified | Jun 27, 2024Arrecife-Bournemouth
Economy
Lots of problems and i do not have a computer
Clerk at book in desk rude.Cabin crew unhelpful. Assistance horrendous. No help whatsoever on boarding or lea ing plane- Arrecife-Bournemouth
- Economy
- Loss: β¬19
- Desired solution
David C
Verified | Jun 27, 2024Bristol-Alicante
Economy
Being charged for luggage when already paid for 10kg bag
The website is an absolute disgrace on the details of what size the cabin bag should be. Being charged Β£70 extra for unclear dimensions because it has no 3D dimension is a disgraceful. Will never be flying with Ryanair again.
- Bristol-Alicante
- Economy
Anne M
Verified | Jun 26, 2024Nice-Dublin
Economy
No reason given
There were two of us in Nice, France with return flights FR 3955 to Dublin on the 25th April. Very late the night before the French air traffic controllers threatened to go on strike and our flight was cancelled. We didn't have a computer with us in Nice so we could not book new tickets ourselves. We contacted my daughter in London and she booked two flights for us because all the flights were filling up quickly. She booked two replacement flights FR1959 on the 28th April. We arrived back in Dublin at 22:50 three days later than planned. I would like the replacement two flights cost reimbursed please.- Nice-Dublin
- Economy
Ilias F
Verified | Jun 26, 2024Chania-Paphos
Economy
Rude behavior of Ryanain employees in Chania Airport
I was verbally attacked by an employee of Ryanair immediately after the final check of our passports and boarding passes, that is, at the moment when I was preparing with my child to go out and on the plane ladder. The reason was that my 10Kg bag was not purchased as a priority package but as a check in bag (which I hadn't realised, since I had also purchased two seats, one for my son and one for myself!). I thought it was a misunderstanding and thus I very kindly showed the employee proof of payment of both my suitcase and our seats. Unfortunately, Ryanair employee, in a very strong manner and unwarranted rudeness, insulting me in front of my minor child and in front of the other passengers who were waiting for the staircase of the plane to arrive, as if my intention was to trick the company and pass my bag illegally and irregularly. I told him that I had no problem if they took my bag and carried it to the bottom of the plane at that point. In a strong way, I heard him telling me that this should have been done by me, before I checked in. To end the episode, I paid the extra cost (47 euros) and proceeded to the plane ladder. Entering the aircraft, in the same rude and disparaging style, Ryanair flight attendant demanded that I did not put my suitcase inside the available locker above my seat, because I had not paid for this service. I explained to her that just a short while ago I had paid extra 47 euros for that very reason. She continued to scold me (in front of my minor son and all the passengers) as if I were someone irresponsible aiming to fool the company.- Chania-Paphos
- Economy
- Loss: β¬47
- Desired solution
Apology / Voucher
Antone J
Verified | Jun 26, 2024Birmingham-Malta
Economy
Β£70 charge on 10kg bag in the boarding area.
The case that I was travelling with was less than 10kg, I was asked by the stewardess in the boarding gate that my case was too large. It was put in the measuring cage, it fitted in, but the steward said that it was too wide & immediately charged me Β£70. My case was no larger than other passengers on the flight, I feel I should be reimbursed my Β£70. Thank you Mr Joseph- Birmingham-Malta
- Economy
Mark P
Verified | Jun 26, 2024London-Lisbon
Economy
London Stansted, June 19th.
I was charged Β£59.99 for them to put my suitcase on the aircraft even though it was 14.6kg in weight because I did not declare priority on booking.As far as I was concerned that was not an issue because I did not feel I would have to as I was only taking one item of hand luggage on board and you only had to declare priority if you were taking two! Nothing was mentioned about suitcases! The travel agent I booked with did not mention this either, only asked if I wanted to declare priority which I declined for the reasons mentioned. The same charge applied upon returning from Lisbon, this time 59.99 euros. These costs are a fair amount on to an already expensive holiday. The stipulation is not all clear and feels like a huge con to me. A disgrace and I will never fly with them again.- London-Lisbon
- Economy
- Desired solution
Expenses reimbursement
Tracey H
Verified | Jun 26, 2024Prestwick-Tenerife
Economy
Disruptive flight
My Husband and I flew to Tenerife on Monday 10th June 2024 @ 5.45am reference OK1ZMM. This has to be one of the worst flights we have ever been on, even before we got on the flight our morning was disrupted. There was a group of young lads ages between 17/21 years in the air port, we recon there was between 12 and 15 of them , they were loud drunk and vaping in the airport cafΓ©. I spoke to another Ryanair customer in the cafΓ© who said to me "hope they are not on my flight" Surprise Surprise they were on our flight, when the gate opened and we queued up as non priority we where surround by these drunk abusive lads vaping using bad language. When we boarded the plane , this group of young lads were sat in front of me on one side and my husband on the other, we then thought ok we are on the plane they will settle down, we where wrong things only got worse, they got louder and more drunk as they had brought on there own alcohol. One of the air stewards confiscated one of the bottles which was a Ltr bottle of Au vodka, when the in service bar opened the lads were refused alcohol, this did not stop them as they had put vodka and juice into juice bottles and started passing around, and they proceeded to get more drunk. My husband and I normally enjoy an alcoholic drink are we are in holiday mod, on this occasion we choice not to. One of the lads we particularly more drunk than the rest as he even had an argument with a family sitting behind him and there young son was alarmed, they contained to vape through being told off by the flight attendants, they had already confiscated one vape. The older couple sitting next to me was alarmed during the full flight, the flight was that bad we half expected to land in France due to there behaviour, and when we didn't we thought the police would come on and arrest them but they again did not, the full flight was a night mare and I would be surprised if you have received any other complaints. Our exercise continued in the airport at Tenerife vaping shouting and skipping the que, I am surprised they got let in. We understand there is little the stewards can do to stop this behaviour, but the start to our holiday was spoiled by the flight over, and I would have expected the young lads vaping to be arrested.
- Prestwick-Tenerife
- Economy
- Desired solution
Alina P
Verified | Jun 26, 2024Bristol-Bucharest
Economy
Iβve been unfairly charged
Iβve been charged for checking and they didnβt let us fly. The lady said that we need to call the bank to cancel the payment but that wasnβt possible, and she asked us to apply for refund. Iβve been trying to apply and call Ryanair for a month.- Bristol-Bucharest
- Economy
- Desired solution
Refund
Nikoloz K
Verified | Jun 25, 2024Hahn-London
Economy
Transportation
How can I get home from 01:30 midnight? I never see such horrible service some one has to pay us for our expenses and wais of time- Hahn-London
- Economy
- Loss: β¬200
- Desired solution
Iwona R
Verified | Jun 25, 2024London-Wroclaw
Economy
Cancelled reservation
The second instalment was not withdrawn from my account and then, without any prior warning, I was told that my reservation is not valid anymore and I need to make a new reservation (which of course will cost me twice as.much)- London-Wroclaw
- Economy
- Loss: β¬1000
- Desired solution
Expenses reimbursement
Klaudia P
Verified | Jun 25, 2024Alicante-London
Economy
The allocated seat didn't exist
The seat 35A my partner got allocated didn't exist because there were only 33 rows. He had a priority ticket and had to wait for everyone to board the plane so a flight attended could see if there was any free seat for him. Luckily there was but the experience was bad and it wasn't a priority at the end.- Alicante-London
- Economy
- Loss: β¬40
- Desired solution
Kaitlyn Y
Verified | Jun 25, 2024Edinburgh-Venice
Economy
Rude Staff Member
Young female flight attendant was extremely rude and unprofessional. Overheard swearing when walking away from a young child passenger that needed assistance. Bad attitude from beginning to end. Very rude and abrupt. Ruined the flight for us as you were afraid to ask for any assistance.- Edinburgh-Venice
- Economy
John S
Verified | Jun 25, 2024Rijeka-London
Economy
Poor quality food /refusal of refund
I ordered a ham /cheese panini - after 25 minutes the panini still hadnβt arrived - I asked for a refund as the service was shocking - they said they donβt do refunds on planes . I initially cancelled it as I couldnβt be bothered to wait for it - however as they wouldnβt refund I had it - it was like cardboard - horrible and tasteless. The worst thing was the air steward stood with his colleague smirking up the end of the play - customer service 0/100- Rijeka-London
- Economy
- Loss: β¬12
Iuliana T
Verified | Jun 25, 2024London-Katowice
Economy
Desk person on Stansted airport
I ,my partner and our 3 years old we proceeded to the gate in order to get to the plane.we got to the lady and having a stroller with us she is asking if we have a tag for stroller.I said no and she is telling in very rude way that we should get one from check in desk before passing control.I said we travelling just with backpacks as again very rude said,Still you should queue in there for one .she is getting us one,but then she is sticking the little sticker you usually get on my sonβs passport inside next to the picture.this could have cause a demage to his passport.she just did it in purpose.very rude
- London-Katowice
- Economy
- Desired solution
Other
Jade O
Verified | Jun 25, 2024Manchester NH-Trapani
Economy
Hold bag didnt arrive at Trapani airport
We flew on the 23rd June from Manchester terminal 3 and my bag didnβt arrive at Trapani airport as well as 2 others. When at Trapani they didnβt speak English and now one from Ryan Air was there to help. We were told to fill in forms which we did but got no help whatβs so ever. We were told by the airport Ryain air told them it would be on a flight Sunday night and wasnβt. We called and was told it was scheduled for a flight but couldnβt tell us what flight or when. Everything is in my bag and I have no clothes or nothing and we are here for 2 weeks. I have had to go out and replace my liquids, plugs and wires so far. I havenβt got any clothes as everything is in the case and I donβt have the money to replace that as well as be on holiday for 2 weeks so I currently only have 2 outfits and nothing else. It has ruined the beginning of the holiday and caused nothing but stress. My bag also has medication in it that I need urgently but as I got it from a hospital in the UK I canβt get it here. We have rang Ryain Air multiple times to be told nothing they can do and canβt tell us nothing. The staff were rude and even put the phone down on us and said they canβt speak to anyone from the airport so canβt tell us more. There was a flight this morning from Manchester to Trapani but our bags werenβt on it. I have an AirTag in my case and can see itβs still in terminal 3 exactly where I checked it in and hasnβt moved. This is a joke we arenβt getting any information or help and no one cares. I suffer with severe anxiety and this is a horrible situation and is really effecting my mental health. We have emailed, called and filled in every form we can and heard nothing. We have asked to speak to a manager several times and told to fill in this form. This can not continue and Iβm currently looking for flights home due to this and I will be claiming that back from you if I have to take that flight, that and the price of this holiday! If I do not get contacted or given any further info I will also be putting this all over social media and contacting the papers as this is a joke and getting no help with the official channels!- Manchester NH-Trapani
- Economy
- Loss: β¬150
- Desired solution
Other
Judith M
Verified | Jun 25, 2024Birmingham-Palma de Mallorca
Economy
Appalling, unacceptable treatment of vulnerable passengers.
Return flight from Palma to Birmingham on 30/5/24, operated by Lauda Air on behalf of Ryan Air. We had booked special assistance for an autistic, non-verbal 5 year old. The airport staff were brilliant and escorted a group of vulnerable and disabled passengers through the airport and onto the rear of the plane with great care. To our amazement, the Ryan air crew simply ignored this and allowed all other passengers to board from the front at the same time, and push their way down the plane. All of us were expected to fight our way past all other passengers to get to our seats near the front (row 11) My grandson was pushed and shoved around and started hitting out in retaliation, biting himself and screaming as he did not understand why he was being pushed about by adults in this way. We asked for help from 2 stewards who just stood to the side watching this chaos. One steward, when asked by my daughter directly for assistance, replied, 'not my job' and did nothing to help. My daughter was in tears and my grandson was almost hysterical so when we eventually reached our seats, we asked to speak with the flight supervisor. He was not helpful, just said it was the fault of the airport staff. He said he would 'speak to the unhelpful members of staff'. He could see the distress caused to us and other disabled passengers who were treated the same. The lack of care was shocking. The whole situation was easily avoided -it just needed efficiency and proper management in holding up the front of the plane until the vulnerable, disabled passengers were in their seats. or holding us up at the back, until the other passengers were sitting down. Either would have been fine. However, the lack of care, empathy or understanding evident from the airline staff towards vulnerable and disabled passengers was completely shocking.
- Birmingham-Palma de Mallorca
- Economy
Darren C
Verified | Jun 24, 2024Prestwick-Alicante
Economy
Charges Β£31 for in flight meal when I never got it
Hi, I traveled feom Glasgow Prestwick and ordered 3 drinks and a sandwich on board, my card was declined and I did not get the drinks or sandwich. Ryanair have now attempted 4 times to take the money out of my bank. I have now feoze my account and made a complaint (with no response) again they attempted to take another payment.- Prestwick-Alicante
- Economy
- Loss: β¬200
- Desired solution
Apology / Voucher
Other
Nicholas O
Verified | Jun 24, 2024East Midlands-Barcelona
Economy
My carry on baggage
I bought a carry on baggage from Ryanair so there'll be no problem going there it was fine I'm back was a nightmare they tried to charge me With the same bag I was travelling with nothing in there apart from what I took I said the bag Are stupid and I would have to pay I totally refused now my bag is broken because of pushing it in and pulling it out Why did I buy this bag from Ryanair when your staff are not letting me use it Now it is broken I would like it replaced- East Midlands-Barcelona
- Economy
- Desired solution
Patricia S
Verified | Jun 24, 2024Sevilla-Arrecife
Economy
Not accepting us as Spanish Residents
Having confirmed our Spanish Residency in 2023 (please see receipt attached) when booking our flight from Seville to Lanzarote when we tried flying from Seville to Lanzarote in May this year we were treated appallingly and were told that we had not confirmed our Residency when booking and we were told we would have to pay for the flight in full despite the Ryanair CS Staff who booked the flight for us confirmed that the Residency details for us were confirmed and all was well..we were both embarrassed and upset by the way we were treated at Seville on 17 May this year ..your staff were very rude and extremely dismissive ..we are now seeking full compensation for the flight full fare we had to pay at Seville plus for the stress and anxiety we were put through..thank you- Sevilla-Arrecife
- Economy
- Desired solution
Refund
Eleftherios G
Verified | Jun 23, 2024Thessaloniki-Paphos
Economy
Complaint Regarding Boarding Process & Priority Boarding - F
Dear Ryanair Customer Service, I am writing to express my strong dissatisfaction with the boarding process for flight FR5083 from Salonika to Paphos on June 23, 2024. Despite having paid for priority boarding, passengers were kept waiting outside for approximately 20 minutes under direct sunlight. The temperature during this time was extremely high, reaching between 35 and 38 degrees Celsius. This wait time in such harsh conditions was unacceptable, especially considering the purpose of priority boarding, and caused significant discomfort for myself and other passengers. Furthermore, the flight was scheduled to depart at 17:10, yet the boarding process was still ongoing at 17:25. This delay compounded the issue of waiting outside in the heat and created unnecessary stress for passengers. As a direct result of being under the sun for an extended period due to the delayed boarding process, chocolates that I purchased from duty-free melted, incurring a cost of β¬15. It is unacceptable that paying for priority boarding resulted in this situation. I kindly request that you investigate this matter thoroughly and take steps to ensure that such situations do not occur again. I would also like to request compensation for the melted chocolates (β¬15). Thank you for your time and attention to this complaint. Sincerely, Eleftherios Georgiou Booking Reference Number FMR9QW- Thessaloniki-Paphos
- Economy
Danielle K
Verified | Jun 23, 2024Gerona-East Midlands
Economy
Over charged and charged when didnβt need to be
I got to check in at girona airport the man said I was over my kg allowance even though I already paid for 60kg and my weight was only 57kg and I was told I had gone over by 2 kg and had to pay 22 euros so I just paid it anyway and then the man charged me 222 euros and said that someone would call me within 5mins no one called me I had to call Iβm very disappointed in this and would like a full refund of the extra money I had to pay for no reason- Gerona-East Midlands
- Economy
- Loss: β¬222
- Desired solution
Refund
M Q
Verified | Jun 23, 2024London-Katowice
Economy
rude unhelpful and intimidating check-in staff member
We were awaiting to board the aircraft, we were pushed like fish in the tin to be all ready to embark it, and there was no way of rest down, the air in that place become stuffy and hot. I have travelled with older companion whose knees are damaged and he cannot be standing for prolonged periods of time. We were made to stand there for at least 30 min, so I have approached the guy who checked us in and as he descended from the escalator, I have asked him for SOME kind of help, or somewhere that my companion could sit down. I also asked him how much longer we will be kept there. He did not give me any clear answer and when asked again, the answer I have received was: " it was your choice to travel and so you have to endure the inconveniences of it". As the time was moving on but we still were made to stand there in that narrow stuffy hot corridor, I have approached him again and there was no reaction. I then took a picture of him and then he started to chase me up and demanded to have his picture deleted, demanded to see my phone history. I refused to show him my phone but I deleted it at that time, as he had been very intimidating at that point. I took another pictures of him later on anyway. Ryanair does not take any personalised care after the complaints emails.
- London-Katowice
- Economy
Promise O
Verified | Jun 23, 2024Dublin-London
Economy
Poor Customer Service
At around 6:55 Missed my flight due to complications on the road. I was directed to customer service where βAryadneβwas taking care of my problem. Her customer service was shocking her attitude was even worse. Her manager sat next to her ignoring her behaviour as well. She was very passive aggressive when speaking like she didnβt want to be there. Answered questions like she was talking to a dummy. It was honestly the worst experience Iβve encountered with someone in customer service. You can see that someone is anxious about getting on the next flight and all she was, was dismissive. Honestly shouldnβt be working in that occupation with that attitude, refused to give me her name, refused to give me a pen and paper to write down the name, (Said she didnβt want me to touch her only pen ) until I asked her manager to intervene who then told her to write it down for me so I could put the complaint forward. It was honestly a stressful morning and (Aryadne in Customer Service) made it a worse feeling. She also gave off the feeling that sheβs racist because she spoke to other foreign individuals like they were under her which is funny because sheβs not Irish herself but didnβt dare to speak to the white Irish couple with attitude even tho they were making jokes about her. She also stated that the flight I was supposed to get for 8am was sold out and then switched for me to go on the 12:30 flight instead I find it hard to believe a sold out flight online and on the app for 8am was magically overbooked within 25 min. How can customers book a sold out flight ?! Her words and I quote (βthe flight is sold out but not overbooked)β Which I continuously asked her but obviously got nowhere. It was honestly ridiculous carry on.- Dublin-London
- Economy
- Desired solution
Apology / Voucher
Bogdan H
Verified | Jun 23, 2024Dublin-Bergamo
Economy
Agent at the gate ,an mature lady acting like Mussolini 's a
Myself and my son were checked at boarding gate by a gentleman. everything was good when out of nowhere the mature lady came telling the agent :check his bag!I was asked to follow the gent and my son wanted to follow me . At that moment she placed her hand on my son's chest shouting stop. I turned around and told her we were already checked and the young male agent confirmed.she shouted:I want to check his passport. I refused and she told the agent not to let me on the plane until she says. My son went down to ground floor and I waited for another 20 min. The bag was way smaller than allowed and I showed her and she got angry.- Dublin-Bergamo
- Economy
Thanh N
Verified | Jun 22, 2024Barcelona-Helsinki
Economy
I can not Do checkin online before My departured time
I want to checkin online but i could not find My flight . I have tried 100 times but still not fount. So disappointed about your Services. O have paid 220e more for check in ovat the airport And now problem happen again when i can not found My flight to check in online.
- Barcelona-Helsinki
- Economy
- Loss: β¬660
- Desired solution
Other
Anonymous member
Verified | Jun 22, 2024Beauvais-Catania
Economy
ARRIVE CAT 1130 AND MY SUITCASE DIDNT CAME
FLIGHT NUMBER FR2850 FROM BVA 6 AM TOO CAT 1130 AND MY SUITACSE DIDNT ARRIVE . I HAVE CALIM IN CAT AIRPORT- Beauvais-Catania
- Economy
- Loss: β¬500
- Desired solution
Carol O
Verified | Jun 22, 2024London-Newquai
Economy
14 yr old travelling with father on domestic flight needs pa
Flights booked. And then told canβt fly without passport or ID card. UK donβt have national identity cards and passports are for foreign travel. Why canβt he fly with birth cert and his father s passport with same surname. I am furious that we need id to travel in our own country.- London-Newquai
- Economy
- Desired solution
Other
Stephen M
Verified | Jun 22, 2024London-Alicante
Economy
LONDON STANSTEAD extra charges for luggage
OUR HOLIDAY TO BENIDORM ON THE 8TH JUNE, AS FAR AS WE UNDERSTOOD WE PAID IN FULL Β£132 FOR THE LUGGAGE ON REACHING THE SPECIFIED GATE TO BOARD WE WERE TOLD THAT A FURTHER Β£92 HAD TO BE PAID IN WHICH I DID SO RELUCTANTLY I FOUND THIS WHOLE EXPERIENCE ONLINE PRE BOOKING CONFUSING MISLEADING AND BADLY REPRESENTED BY RYAN AIR OUR TWO CASES WEIGHED 16.5 KG TOTAL WHICH WE UNDERSTOOD WAS OK TO TAKE INTO THE CABIN, I CAN ONLY DESCRIBE THIS TO BE A TOTAL RIP OFF WE HAD TO PAY Β£112 EASCH FOR THIS EXPERIENCE, ON RETURN FLIGHT WE PUT THE LUGGAGE CARGA HOLD TO AVOIED MORE EXPENSE I LOOK FORWARD TO YOUR RESPONSE WITH SOME COMPENSATION PLEASE- London-Alicante
- Economy
- Loss: β¬108.74
- Desired solution
Refund
Zara F
Verified | Jun 22, 2024London-Kerry
Economy
Your planes are not sanitary, floor unhygienic
The floor of your plane is honestly always so filthy. The plane needs to be vacuumed and cleaned. This is not a standard of hygiene that is acceptable regardless of the flight ticket. There are crumbs and packets on the floors and seats everywhere!
- London-Kerry
- Economy
- Loss: β¬53
- Desired solution
Steven G
Verified | Jun 22, 2024Norwich-Alicante
Economy
Excessive charges fior my ill wife
I booked a fight for my wife and 90-year-old mother to Alicante. Unfortunately, my wife was too ill to travel. As my mother needs two carers, I therefore changed the name to my daughter Elizabeth Gaskin. I was charged a massive Β£160 for this. As soon as the booking was made, I discovered I had booked my daughter's ticket in her maiden name. I realised the mistake and rang Ryanair within minutes. To my horror they changed another Β£160 and were totally inflexible. It was clear the advisor was reading from a card and did not consider a reasonable customer request. Illness and a simple clerical error cost me Β£320- Norwich-Alicante
- Economy
- Loss: β¬200
- Desired solution
Expenses reimbursement
Jill S
Verified | Jun 22, 2024Malaga-Edinburgh
Economy
I have been charged for priority seats that did not exist on
Paid for priority seats (2) 34A and 34B Seats did not exist only rows to 33 Please refund my costs in full DDGR6Y
- Malaga-Edinburgh
- Economy
- Desired solution
Refund
Tanya B
Verified | Jun 22, 2024Bristol-Kaunas
Economy
Bristol
I was traveling with my family with priority boarding on the flight. The clerk told me he wanted to check the size of my luggage and I had to put it in a size cabinet. The suitcase was just the right size (I've been traveling with this suitcase for the last 5 years and I've never had a problem), but the employee was extremely rude and told me in a raised tone that I wouldn't get on board if I didn't pay β¬70. His attitude was terrible, rude, he threatened me several times in front of my children who cried because "mommy can't get on the plane". I have pictures for comparison that I was with the smallest suitcase and only I had to pay a fine. I am very disappointed with the behavior and bad attitude of the people working at Ryanair
- Bristol-Kaunas
- Economy
- Loss: β¬70
- Desired solution
Modinat A
Verified | Jun 22, 2024Palma de Mallorca-London
Economy
Unprofessional and rude staff at boarding.
I was travelling with my two kids and We paid for priority boarding for the flight, Blanca and Cassandra, singled us out despite the bag fitting into the size cabinet, several customers were voicing out the same thing that the bag fit. The same bag passed the size check in stanstead on the incoming flight. Blanca then began shouting and pointing in our faces to go to the back of the queue. Very unprofessional with poor communication skills, filled with negative emotion and anger . When i asked why, Blanca began threatening that we are not flying and made up on. the spot that one of her colleagues were called a "bitch"again those close to us in the queue unknown were shocked. i was with two children and would never use such language in front of them. They then made us wait to the end of boarding, threatening us not to fly, despite having paid for priority boarding And paying the β¬70 euro fee for the bag that fit in size cabinet. This was extremely blatant example of racism and unprofessional behaviour, we were the only black passengers and felt targeted and threatened for no reason. There was a third member of staff but i didn't catch her name she was also very rude. I would like the conduct of these staff investigated. Such behaviour is enough not to make me fly with ryan air again, i'm sure you are loosing lots of customers due to this behaviour . Perhaps they need a course in communication and i would like an apology for the inconvenience caused to my journey.- Palma de Mallorca-London
- Economy
- Loss: β¬70
Harsimran N
Verified | Jun 22, 2024Tirana-London
Economy
Delayed by 2h30 mins.
Unfortunately, the flight was significantly delayed by 2 hours and 30 minutes, resulting in my missing the National Express bus from Stansted Airport to my final destination. The flight, which was scheduled to depart at 9:45, eventually departed at 12:45 and landed at Stansted at 2:30 am.- Tirana-London
- Economy
Jessica S
Verified | Jun 21, 2024Newcastle-Tenerife
Economy
Had to land in Portugal delaying flight 2h
On the recent flight I took to tenerife, a man on the plane was being rowdy and aggressive after having had a few drinks. He was with a group of many other men, who were also quite rowdy but when this particular man would not calm down, they soon quietened. He was making remarks of everyone around him, including saying one man needed to have it teeth sorted out. He was asked to calm down by the staff but became increasingly rowdy and was shouting and swearing profusely - I would also like to add that there were young children around who were exposed to this which is unacceptable. A different man on the plane asked him to be quiet and the rowdy man threatened him, saying he had 'loads of mates on the plane that would chin him once they landed'. This man also commented on my fiance when he stood up to stretch his legs on the plane, calling him 'f**king stretch armstrong'. At this point I spoke to the man and asked him not to speak that way to my fiance, at which he ignored me and said to my fiance, 'you need to control your missus'. This leads me to believe the man was very misogynistic, as he also made comments on the female manager who tried to reason with him, saying 'look at the state of the manager'. My fiance and I were both very uncomfortable at the way the man spoke, I was frightened by his clear disregard for the multiple attempts the staff tried to calm him. He clearly had no respect for the staff, and as a result the plane ended up turning around on our way to Tenerife and dropping the man off in Portugal where he was arrested. Although everyone was grateful for this, we ended up being on the plane for 7 hours, what was meant to be a 4h 50min flight. Because of this, we were unable to catch a bus to our hotel and instead had to pay β¬50 for a taxi. I appreciate that the staff were not at fault in this situation, and unfortunately had to deal with the worst of the mans abuse, however there did not seem to be proper procedures in place for this kind of situation to be dealt with, and it has caused us to think again when booking a flight with ryanair.
- Newcastle-Tenerife
- Economy
- Loss: β¬50
- Desired solution
Cristina M
Verified | Jun 21, 2024Birmingham-Bucharest
Economy
Problem with a member of staff wherw we do last cheking
Member of staff very rude with me, very unpolite! Was the flight at 16:55pm to Bucharest. He replay to me very, very rudeβ¦. I was shoched. I didnβt call security or a manager , to donβt loose my flight. I want someone to talk with him- Birmingham-Bucharest
- Economy
View more