Ryanair complaints: comments, page 52
2,634 comments
Sergio P
Verified | Jun 16, 2024
Rome-Copenhagen
Economy
flight not showing on ANY airport billboards
Today June 16 2024 , still 6 minutes away from official schedule bording closure my flight FR407 does not appear in ANY of the airport flight schedule boards.
- Rome-Copenhagen
- Economy
Dr Robert P
Verified | Jun 15, 2024Birmingham-Malta
Economy
Made to pay for hand luggage as was told it was too big
Staff refused to give me back my passport unless I pay for hand luggage as it was too big inspite of it fitting in dimensions frame at gate. Furthermore on picking brand new luggage it was damaged .
- Birmingham-Malta
- Economy
Austeja I
Verified | Jun 15, 2024London-Kaunas
Economy
No information about baggage
I had a flight which i paid for both tickets with baggage included. After security checks no one has provided information of where to drop off the baggage before we headed to our gates, they said you will need to pass to gate security! Passed it there, woman was rude and my daughter was charged extra Β£90 for our luggages which were included in our tickets. As i said that to her she said "its not my problem" this is ridiculous! Charged extra when no one provided us with information!- London-Kaunas
- Economy
- Loss: β¬90
- Desired solution
Refund
Rickie S
Verified | Jun 15, 2024London-Beziers
Economy
Could not access boarding pass via website
For several days I was trying to access my boarding pass via the Ryanair website and I could not. I then had to pay Β£55 to check in at the airport even after demonstrating the fault on the site. I also have a video recording to prove so which I am unable to send here- London-Beziers
- Economy
Jim M
Verified | Jun 15, 2024Bristol-Dublin
Economy
Lost bag. No customer response.
Ryanair lost my bag. Iβve filled a property irregularity report but no bag. Iβve called. Texted, emailed Ryanair for up dates on delivery but no response. Now itβs Time for me to purchase necessary equipment & clothing to include a CPAP machine for considerable dollars. Good customer service who have responded or called me in advance.- Bristol-Dublin
- Economy
- Loss: β¬2000
- Desired solution
Expenses reimbursement
Other
Cork City P
Verified | Jun 15, 2024Birmingham-Cork
Economy
Harassed by Ryan air staff
The late flight was delayed after we were checked into departure upon checking in the staff member took and kept out passports and directed us to the bag checking area . My bag was ok but I was told it was to big she said bulging at the front when I disputed this she said she was going to off load me from the flight- Birmingham-Cork
- Economy
Jemma S
Verified | Jun 15, 2024Bristol-Palma de Mallorca
Economy
Added 10kg baggage for departure and return and only showing
WQH16H Only showing on outbound flight I needed a 10kg check in bag for departure and return for my toddler but upon looking at app and online itβs put both bookings on me and my partner outbound rather than one on the outbound and one on the return on my partners name. Please help I dont want my money back I just need one 10kg bag moved to our return flight
- Bristol-Palma de Mallorca
- Economy
- Desired solution
Other
Catalina T
Verified | Jun 15, 2024London-Marrakech
Economy
Β£70 rip off at London Stansted
After paying Β£26 for priority in order to be able to get a cabin bag - the lady at the airport decided that apparently my cabin bag was too big, even if it was fitting perfectly in the measurement metallic box, yet only the 2 wheels were coming out. This was my regular luggage and i travel with ryanair at least 6-7 times per year and never encountered such issues. The attitude of the lady was very rude, pointing fingers and shouting, i asked to speak to a manager, but no luck, we could only speak to that lady as we had to hurry to board the plane. There were numerous unhappy clients who got the same issue. Yet, she let other customers with bigger luggages to board the plane without having to pay a Β£70 fee (attached pictures)- London-Marrakech
- Economy
- Desired solution
Refund
Apology / Voucher
Nirmal L
Verified | Jun 14, 2024Newquai-Faro
Economy
Atrocious cabin food service & no Ice
Flight FR9226 17.05 NQY Ordered a baguette ham & cheese, had no selection was offered a mozarella hot alternative, no cheese & onion pringle, prosceo was warm, no ice for any drinks on board came to $18 euros, the food was like cardboard, couldn't drink warm prosceo, asked for a total refund and was not allowed this. Said it was the last flight out, well why not announce to all the passengers so they could make a decision to buy food in the departure lounge. Couple next to me ordered 2 croissants and only got one, ordered a warm tango and the was no ring pull !! The staff were ok but we should have had a refund as not to standard very poor quality and to have no ice at All Seat10c- Newquai-Faro
- Economy
- Loss: β¬18
- Desired solution
Refund
Radina S
Verified | Jun 14, 2024Birmingham-Bucharest
Economy
Charge bag fee of Β£70
Just now while going through the luggage checking before my flight i was stopped and the staff told me to measure my bag. Ive never had an issue like this but Ryanair really disappointed me. They have told me my cabin bag didnt fit , bare in mind IT DID PERFECTLY I EVEN TOOK A PICTURE AND IM GONNA UPLOAD IT NOW. Ive never been more frustrated and angry with the staff at the airport. Why ive been charged Β£70 when my cabin bag fits perfectly. They kept me there for 20minutes ni explanation whatsoever and with cunning smile saying your bag doesnt fit. Really unprofessional,rude and disrespectful. Ive never had anything like this ever !!!!!!! Ever had anyone spoken to me like this girls! Do simething please!
- Birmingham-Bucharest
- Economy
- Loss: β¬70
- Desired solution
Refund
Anonymous member
Verified | Jun 14, 2024Palma de Mallorca-Copenhagen
Economy
flight deleyed
my flight is late and we are on the plane and we have no food. it doesn't seem normal to me, he had to leave us at the airport...we waited the first time we were told 25 minutes, and it was actually 40 minutes, now on the plane we were told that we have to wait another 1.45 minutes....................- Palma de Mallorca-Copenhagen
- Economy
- Desired solution
Apology / Voucher
Juan Andres G
Verified | Jun 14, 2024Malaga-Shannon
Economy
Crew member attitude and unprofessional behaviour
To whom it may concern. I hope this email finds you well, My name is Juan Andres Garcia. I would like to raise a big complaint to the cabin crew management , the HR & training department, what happened on my flight from MΓ‘laga to Shannon on the 11th of June 2024 flight PNR : HT3TKE was inappropriate and unacceptable at all. A male cabin crew during the flight aproched me in a very rude way after I took a selfie , accusing me that I was taking a picture of him !! He didn't even ask in a polite way if I did take a picture. Directly without letting me explain he threatened me to call the police upon arrival to Ireland to force me to check my phone. I was shocked, speechless and humiliated in front of the rest of passengers. As far as I am concerned and I know, a cabin crew member is on-board to I sure safety and security of passengers, providing an excellent customer service NOT A POLICE MAN TO CHECK THE BELONGINGS ITEMS OR A MAFIA USING HIS BAD HABITS BY THREATENING THE GUEST. What surprised me after that , no one of the rest of the team corrected him or asked him to correct his attitude and what he did was wrong . Still I spoke to the female cabin crew I showed her my phone , I saw her face changed. As I know , it's my absolute right to ask for the name of the crew member, she said that they are not supposed to give any name !!! Unfortunately as I know that you will never ever educate your crew member , I can see the level of your HR and the quality of the training given. I know no action will be taken BUT I WILL OPEN A CASE AGAINST THE WHOLE COMPANY AND THE MALE CREW MEMBER WHO ACUSED & THREATENED ME IN FRON OF THE REST OF THE PAX. SHAME ON THE COMPANY WHO DOESN'T CARE FOR THE WELL BEING OF HER GUESTS.- Malaga-Shannon
- Economy
- Desired solution
Apology / Voucher
V A
Verified | Jun 14, 2024Birmingham-Paphos
Economy
Scam on baggage
It was very annoying to get to the gate after 2-3 hours of queuing to be told that the standard boarding luggage/bag was actually 7mm too big , even though the bag was less than 7kgβ¦. They charged Β£70 for the 7mm of apparent size not weight. What about if there dimensions were incorrect? Can they validate this?- Birmingham-Paphos
- Economy
- Loss: β¬82
- Desired solution
Refund
Demi W
Verified | Jun 14, 2024Alicante-London
Economy
Paid fast track and extra bags
Paid on line fast track 18. Pounds on 11 June and wasnβt able to use it as Ryan air refuses as said they donβt do fast track at Alain re but u paid it in line you should be able to take Kinsey if you donβt get the service , also paid extra bag as Ryan said I needed to and wheb got airport she said I didnβt need it as that can be carried on so thatβs how 57 pounds paid and your staff are disgustingl unprofessional speak to you like trash Iβm adult with mental health this money yogi took maje me stressed thereβs no help no care to customers this is dreadful I want refunding- Alicante-London
- Economy
- Loss: β¬68
- Desired solution
Refund
Ayaz Y
Verified | Jun 14, 2024Palma de Mallorca-Liverpool
Economy
Bag
Our bag was checked at Liverpool it was fine by your staff flying bag checked bag said we had to pay we weren't the only one that payed but the staff was so rude this is a rip off- Palma de Mallorca-Liverpool
- Economy
- Loss: β¬46
- Desired solution
Refund
Chloe O
Verified | Jun 13, 2024Birmingham-Dublin
Economy
Delayed flight
Poor communication. No reason given. No direction of gate changes. Passengers left without explanation or reasoning. No apologies given, staff didn't appear to care nor be bothered that passengers were left without reason. Missed our booked transport in Dublin due to this delay.- Birmingham-Dublin
- Economy
- Loss: β¬150
- Desired solution
Liveta B
Verified | Jun 13, 2024London-Vilnius
Economy
Had pay extra for luggage and was damaged luggage
I was flying from Luton to vilnius and was charged more for luggage as did had priority border and buy luggage but had to pay extra and my luggage was broken which was new .
- London-Vilnius
- Economy
- Desired solution
Tammie A
Verified | Jun 12, 2024London-Palma de Mallorca
Economy
Special assistance
We booked into special assistance two hours prior and was told to wait..when the lady came to check our bags we got told the baggage section was closed..so they was putting our bags on another flight..I have a special needs adult with me with his medical stuff in our case..I'm travelling with his nan and her medication is in her suitcase..the manager of Stansted special assistance told me I had to collect my cases at palma mallorca Airport four hours later..I gave him my email and he never emailed me. He was the manager there. I'm discussed with this as he never emailed me any information..my son has no medical/ or nan..we have no clean clothes and the fact that he expected us to travel back and forth from the two hour journey on the shuttle bus is disgusting..I'm going to put a big complain in against this manager as his behaviour is unacceptable. We have nothing with us a d no conformation from him..I'm waiting to see if my luggage arrives at the hotel tomorrow . Miss Tammie Acteson- London-Palma de Mallorca
- Economy
- Desired solution
Other
Nunchi T
Verified | Jun 12, 2024Madrid-Bristol
Economy
wheelchair didn't arrived in the flight
awaiting for 3 hours looking for information and unable to talk to anyone responsible in Ryanair Wheelchair was delivery three days later so I couldn't be independent and was isolated and stuck.- Madrid-Bristol
- Economy
- Loss: β¬500
- Desired solution
P L
Verified | Jun 12, 2024Reus-Liverpool
Economy
80 mins late takeoff, 25mins further delay on disembarking.
Arrived 35-40 mins late (after scheduled takeoff time) embarkation delay, 85 mins late at Liverpool.- Reus-Liverpool
- Economy
Sylvia D
Verified | Jun 12, 2024Rome-Dublin
Economy
I changed my flight and was charged wrongfully
I changed my flight and was fully aware of the charge. However, the new flight was less expensive than the original by β¬28.40. Ryanair charged me β¬13.53 for the difference in flight costs, which is totally wrong. If that applies, then I should have been given the credit. The new flight did not cost β¬13.53 more. This was on top of the change fee. It's not a lot of money, but it's the principal of honesty and lack of real customer service that I object to. When I tried to clarify the situation, I ended chatting to a robot, and when eventually I chatted with a person, they just said to complain and refused to email me a copy of the chat history.- Rome-Dublin
- Economy
- Loss: β¬41.93
Lynn P
Verified | Jun 12, 2024London-Dortmund
Economy
Parking at Stansted Airport
Ryanair provide a parking link on their booking info. It shows as going to Stansted parking. I paid Β£99 for meet and greet and checked about refunds and changes with the airport parking. It appears that I did not park directly with Stansted (even though it had their logo on the confirmation) and I cannot change my dates. The airport say I booked with Ryanair - I didn't, I followed a link. Ryanair say I booked with the airport. No one will help me. I'm not after a refund just a change of dates by about a month. Please can someone help me
- London-Dortmund
- Economy
- Loss: β¬118
- Desired solution
Refund
S D
Verified | Jun 12, 2024London-Copenhagen
Economy
Extortionate Fee to check in at airport
I had not been advised by Ryanair that it would cost anything, let alone Β£55 pp to check in at the airport. The lady at the counter said we have to pay it and that I was emailed (have checked inbox and spam and I was not Emailed). If I knew about this I 100% wouldβve checked in before - even though this should be illegal charging to check in??? What an absurd policy! Never experienced it with any other airline.- London-Copenhagen
- Economy
- Loss: β¬110
- Desired solution
Nunchi T
Verified | Jun 12, 2024Madrid-Bristol
Economy
lost of wheelchair
wheelchair did not arrived in Bristol ,we were waiting and looking for it for 3 hours, Eventually we were sent away and promised they would contact us when it was found. No contact and three days later no wheelchair Imposible to speak with Ryanair or Swissport the handling company Unable to leave the house- Madrid-Bristol
- Economy
Julie W
Verified | Jun 12, 2024London-Murcia
Economy
Seat prices not explained
After finding my flights I had to try and book at least 6 times as it would not take the country i am in which is UK.on the breakdown there is a further charge for seats for Β£22. as this was more than I wanted to pay and said I had to book seats as a child was to travel with me. Please explane why there were two charges for seats. Flights Booking ref. MSKLTH flight FR8026 25/6/2024 16.15 and 03/07/2024 2025 FR8027. It would be good to have a refund as well.
- London-Murcia
- Economy
Edna M
Verified | Jun 11, 2024London-Rome
Economy
these people who are tarnishing your name
Hi, on 06/10/2024 I had the experience of booking with your company...initially I had a problem regarding my surname and your telephone and chat staff were very good and friendly.. .the bad thing came when I got on the plane on flight FM3004 which left from Stansted London to Rome Ciampino where it left more than 1 hour late and as if we hadn't missed it there was a hostess Francesca, a blonde Italian girl where she was rude the whole flight. every time he was asked something he always responded rudely or rolled his eyes... I work with the public and in 32 years a situation like this has never happened to me, so I understand the difficulty but if not you like this job there are many others...and don't roll your eyes because a lady who has just had surgery asked you IF THERE WAS a vacancy near the bathroom to take her into consideration. or an elderly lady I think over 80 years old had forgotten her seat number and with her body language and her answers she made the elderly lady feel mortified or if I ask you how you are making me pay in euros or pounds and she starts babbling something without even understanding what I was asking her (I asked for my bank's fee) and when I hand her the debit card with more than 80k in it or the platinum credit card, she screams that the payment hasn't gone through because scream?? up to 3 seconds before you spoke normally... people didn't have time to ask you something that she disappeared to the point that she wasn't seen anymore and it was her colleague, a golden boy who ran up and down... I'm sorry to write this email but something like this had to be reported...I was sitting on row 30 if you want you can ask my neighbors about their experience because this was just the beginning...it's not the first time I've used your company and in all these years like this and too much... because it is these people who are tarnishing your name- London-Rome
- Economy
Wayne L
Verified | Jun 11, 2024London-Dublin
Economy
Baggage
I took a flight from Dublin to stanstead England the 9/6/24with 1 bag and one Small suitcase with fitted under neat the seat perfect and no problem β¦ but coming back I was refuse with my baggage and had to leave my suitcase in the airport and put all my belongings into a plastic bag with didnβt fit under the seat.
- London-Dublin
- Economy
- Loss: β¬100
- Desired solution
Refund
Apology / Voucher
AndrΓ© L
Verified | Jun 11, 2024Porto-Barcelona
Economy
Air conditioning
Hi Unfortunately the flight was delayed due to technical issues with the plane. Happens. Not complaining because of that besides being delayed for almost 3hours. The problem is that during the flight the air conditioning was really really cold. It was probably 15 degrees during the flight that I had to keep the jacked with the hoodie on my head just to keep away from the breeze. It's ridiculous that you can't regulate to a more normal temperature and after asking they said nothing they can't do.- Porto-Barcelona
- Economy
Melissa W
Verified | Jun 11, 2024Arrecife-Manchester
Economy
Issue with check in luggage at lanzarote airport
check in desk advised that our luggage could be stored over head but then we went to board the plane and staff at the desk said that our luggage needed to be checked in despite us being advised differently. Payed β¬46 euro for it to go below the plane to then find out my bags been wrecked when theyβve been offloading and uploading my bag. Pictures taken.
- Arrecife-Manchester
- Economy
- Loss: β¬46
- Desired solution
Refund
Martin S
Verified | Jun 10, 2024Bristol-Tenerife
Economy
Online booking problem!!!
Why canβt I have the decency of even an acknowledgement to my emails? What is wrong with Ryanair? Perhaps I donβt need to ask this! Please respond now.- Bristol-Tenerife
- Economy
- Desired solution
Refund
Terence D
Verified | Jun 10, 2024Dublin-Lisbon
Economy
Baggage
Not travelled yet.. booked baggage on by mistake paid for 2departure bag s 120euro meant to be departing/return.. but ryanair won't amend- Dublin-Lisbon
- Economy
- Desired solution
Other
Vickie W
Verified | Jun 10, 2024East Midlands-Corfu
Economy
Ryanair lost one of our bags
One of our bags got lost. We was told that once found they would send it to our hotel. They took all the details then phoned the next morning to say it was there all along. Two members of staff helped to find it and it wasn't there. We had to go back to the airport by taxi and back to hotel costing us 160 euros. They would not send it as they said it was there all along. The staff at airport wasn't helpful at all and spoke to us like rubbish- East Midlands-Corfu
- Economy
- Loss: β¬160
Arthur K
Verified | Jun 10, 2024Malaga-Barcelona
Economy
Unknown
We had a delay of more than 4 hours. We missed our connection flight. We missed to see our first born grandson.- Malaga-Barcelona
- Economy
Gjevdet G
Verified | Jun 10, 2024London-Bremen
Economy
I have been charged for the overhead bag
I was checking in on the flight from Stansted to Bremen...it was one of many journeys to Bremen... suddenly I was ask to pay Β£46.00 for the overhead bag that was with my ticket and I have used many times before or deny boarding... Here will I am asking for refund and an formal apology...for the unacceptable behaviour of your staff. Many Thanks G Gashi
- London-Bremen
- Economy
- Loss: β¬46
- Desired solution
Refund
Damian F
Verified | Jun 9, 2024Liverpool-Tenerife
Economy
The air hostess was rude and unprofessional
After boarding the flight home from Tenerife south heading to The John Lennon Airport Liverpool. Both myself and my partner had paid for extra legroom. We were positioned on the left hand side and in the middle of the plane. Next to the exit doors, when one of the flight air hostess , told my partner in an aggressive manner to put her bum bag in the upper locker above our heads. She was very intimidating and angry and had a very unprofessional manner about her. She was argumentative and demanding. My partner suffers from COPD and had her medication in her bum bag. My partner became very distressed and upset. Her breathing became strained. Also the flight air hostesses had long eye lashes that made one of them unable to read the phone they used for payment of food and drink. Also there was water coming from the exit door were we were sitting. When telling the flight crew and air hostesses this when the plane landed they just laughed and said donβt worry? The whole flight was extremely disturbing and distressing for both my partner and myself. The date of the flight was Tuesday 28th May 2024 flight FR4347.. Could you look into this complaint for me .- Liverpool-Tenerife
- Economy
- Desired solution
Rebecca P
Verified | Jun 9, 2024Edinburgh-Dublin
Economy
Edinburgh airport seat allocation
I paid Β£8 each for me and a friend to sit beside my other friend on the flight from EDI to DUBLIN but it did not show on my boarding pass as our updated seats. So although I paid for a seat at the back of the plane we were not sitting together on the flight out. I want to request a refund for the inconvenience.
- Edinburgh-Dublin
- Economy
- Loss: β¬16
- Desired solution
Refund
Anca P
Verified | Jun 8, 2024Dublin-Santiago
Economy
I fly from Dublin to Santiago Spain
My Flight from Dublin to Santiago Spain wasn't nice because personal from Ryanair wasn't nice at all .my trave bag was perfect size the take my credit card from my hand they spoke to as very unfriendly many person was afecte about pay small bag .i prefer my complent to be serios atentio and i like person how have same problems to complain it well. This un fairs for person how not milioane euro to pay extra bags more expensive then tiket flay.- Dublin-Santiago
- Economy
Alan H
Verified | Jun 8, 2024Bournemouth-Gran Canaria
Economy
Before I got to the airport. I purchased a fast track
So I purchased fast track at apa airport for fast track Β£18.00 Only to find out that there was not any fast track and I had to queue with others for about 1hour or more . As I can't stand that long I'm not happy as there were no seats available in that winding queue as I did not use it I would like a refund of my money Booking number fr6764 Airline reference EN3D2D- Bournemouth-Gran Canaria
- Economy
- Loss: β¬18
- Desired solution
Refund
Aiden W
Verified | Jun 8, 2024London-Palma de Mallorca
Economy
Seating issue stansted
I booked for me an my 2 children to have extra leg room , to be told upon boarding we would have to move as children couldn't sit at the emergency exit , to then be moved to a standard seat with no extra leg room , wouldn't then swap us to another seat with extra leg room , this was my children's first flight and I wanted it to be as comfortable as possible! Booked the same seats for return flight so I expect it'll be the same on return !- London-Palma de Mallorca
- Economy
- Desired solution
Expenses reimbursement
Melissa I
Verified | Jun 7, 2024Birmingham-Reus
Economy
Carry on bag- issue
I wish to raise a complaint. We travelled from Birmingham airport to Reus Barcelona (flight number: FR8087) on Wednesday 29th May 2024. The party purchased 2x20kg suitcases which was both under weight and brought two midi suitcases which was recently purchased to comply with the Ryan air sizing. Everything was ok until we go to the departure lounge. Whilst waiting to bored, two swift staff members were rude and abrupt telling everyone they must put their bags in the Ryan air bag measure. When we got to the front of the queue, I stood my extra small case upright and was told it needed to go sideways. I put it in sideways, the suitcase fit but the handle caught on the edge. I was told I was being charged Β£46 for each suitcase or we couldnβt get on the flight. We tried to dispute this and the staff was extremely rude telling me to either pay or move out the way. We was happy to take the snacks out of the suitcase and asked can we leave the suitcases and pick it up on arrive. They said no it will be disposed of if we did not take it, again pressurising people to pay. When we asked for a supervisor to come up, he did not come up for a long period but eventually came up when everyone had boarded the plane and couldnβt be bothered to try and listen to what had gone on saying thereβs not enough time. At this point we were forced to pay under duress so not to miss the flight as everyone had boarded at this point. The experience was very distasteful which left me not wanting to travel with Ryan air in the future. Once we boarded the plane, the staff could see how upset we were and try to calm us down. The air hostess on the plane try to defuse the situation which made the experience a bit more enjoyable. Otherwise, the swift staff who are representing Ryan air are providing a distasteful experience which will cause Ryan air to lose a lot of their customers. I can attaching photos of the suitcase for reference so you can visually see it was not a large case and they were just being pedantic issuing more fines to gain commission. Once we boarded the plane the air stewardesses could not believe the size of the suitcase that we were fined for carrying due to them.being really small. She said she was going to raise an incident as the suitcase were very small and could easily fit under the seat.- Birmingham-Reus
- Economy
Steven B
Verified | Jun 7, 2024Manchester-Fuerteventura
Economy
Flight changed to earlier day
We could only check in supposedly day before flight and were informed that the flight was the same day of check in(no prior notice). We got to the airport for the flight to take us to fuerteventura and when we arrived, we were told that the shuttle would not be there until next morning 10am. We had to get taxi to close town, book a hotel for the night, then go back to airport in morning to get our shuttle to jandia. Then on day of leaving our shuttle was booked for day after, we were told by our holiday supplier that we would have get our own shuttle back to the airport because was too late to rearrange.- Manchester-Fuerteventura
- Economy
- Loss: β¬167
- Desired solution
Expenses reimbursement
James W
Verified | Jun 7, 2024London-Thira
Economy
Drunk passenger and landing issues
My wife and I are well seasoned travellers which helps in assessing the situation we found ourselves in which quite frankly was appalling. The extremely inexperienced staff allowed the American in the preceding seat to become drunk ( he bragged that he had drunk 7 bottles of wine onboard ) and then we endured THE WORST landing we have ever experienced. Hitting the tarmac hard TWICE is not acceptable, passengers screamed, we were in full brace position, and the upshot was my wifeβs subsequent pain by a trapped nerve in her neck. A harrowing experience which we we wonβt forget any time soon.- London-Thira
- Economy
- Desired solution
Refund
Haley W
Verified | Jun 7, 2024Birmingham-Krakow
Economy
Baggage charge, Birmingham airport
When waiting to board the plane an assistant asked my friend and I to put our backpacks in a measuring box, I did so and the wheel stuck up about 2mm, I was told we had to pay 46 pounds each which absolutely disgusted me, our luggage when bought was airline approved as carry on luggage. As I didn't want this to happen on the flight back I paid for priority and an extra bag at Β£22.50 per person so I would like to know why it cost Β£46 going for 1 bag that fit perfectly under the seat of the aircraft. Totally unacceptable and the staff were rude to top things off.- Birmingham-Krakow
- Economy
- Loss: β¬92
- Desired solution
Refund
Rebecca T
Verified | Jun 7, 2024Bristol-Marseille
Economy
Charged for cabin bag
We were charged Β£70 for a cabin sized bag. We were not told at the check in desk that it was too big, at which point it would have been Β£20. We had also already paid for a check in bag and extra baby equipment. We were asked at the gate if we were priority and then told we had to pay for the bag, with no explanation, especially as we did not have a pram and the bag contains baby clothes. The bag is a hard shell so apparently, costs Β£70. However, other passengers with over sized bags were being charged Β£46, apparently because it wasn't a "suitcase". We were not trying to avoid paying, as evident by the extra fees we had already paid. The communication was poor and inequitable when compared with other passengers.- Bristol-Marseille
- Economy
- Loss: β¬70
- Desired solution
Refund
Polina S
Verified | Jun 7, 2024Riga-East Midlands
Economy
refused to change the flight
So the flight is supposed to be on 11th of June but i needed to change it to 18th of June , it clearly states that you can change the flight even 2,5h prior to departure. The new flights were available on the 15th,18th etc but wouldnβt let me choose it. Went onto web chat with them and they told me that Iβm confused and there are no flights available till the end of June . When asked why then I can book a new flight and not change the already booked one they told me same thing - there are no flights available to book . So I had to book a brand new flight on the 18.06 even tho they said there are no flights till the end of the month . How is this possible ? Why put in your policy that people can change their flight when no one can do it ? Iβve checked if I can change it to letβs say October - still wouldnβt let me click on the flight . Shocking . I paid Β£95 for the first one and had to book a brand new flight for Β£85 . Very disappointed.- Riga-East Midlands
- Economy
- Loss: β¬95
- Desired solution
Refund
James S
Verified | Jun 7, 2024Lisbon-Dublin
Economy
LIS allowing non priority with priority
Both queues were granted access together. We paid for priority. We have waited for over 30 minutes after advancing in the queue only to queue more. Pathetic- Lisbon-Dublin
- Economy
Sergio C
Verified | Jun 7, 2024Valencia-Charleroi
Economy
Online checkin not working
The day before the inbound we tried all possible ways to execute the online checkin but it was impossible. Though I could see the booking in the application, an error prevented us to start the online checkin and/or the online identification. We have also been in the online chat but nothing was solved (see attached). The ticket was booked via eDreams platform who provided us with the airline reference code and an email but after typing those in the Ryanair application, a message error popped up. eDreams have confirmed that airline reference code and email are correct and that the problem is in the Ryanair system. Same problem at outbound. However, in that case we went to airport hours before and the counter, after seeing that the application did not work, printed the boarding passes manually, no fees. Nevertheless, at inbound in Valencia the counter refused to print the boarding passes for free and my wife had to pay the fees. Besides the horrible experience, we ask the reimbursement of such fees (see attached) as we are not responsible for the malfunctioning of the Ryanair application. Thanks. Sergio CHELLI & Sofiya SIOMUKHA
- Valencia-Charleroi
- Economy
- Loss: β¬60
- Desired solution
Refund
Eileen S
Verified | Jun 7, 2024Paphos-Sofia
Economy
Member of staff Paphos
I was waiting to be boarded (assistance)when I was approached by a female member of staff who said that I would have to have one of bags put in the hold and pay for it ,and I refused .(I had a bought a second seat so had 2 cabin bags and one small with me) .She then said "Sort it out" or she would stop me boarding I starting shaking and was near to tears(I am 83 years old) as I sat not knowing what would happen and eventually was boarded and burst into tears when we eventually took off .I wonder what the newspapers would have made of it ?I have never met such rudeness ,she was in her 40's med and build and Cypriot and will not do your reputation any good at all .Please check and see how often I travel with you .I hope you will not sweep this under the carpet Eileen Strain- Paphos-Sofia
- Economy
Nick R
Verified | Jun 7, 2024Manchester-Trapani
Economy
Overcharged
We made multiple attempts to check in online but this was impossible due to your computer system. As a result I was charged Β£55 at the airport to board the plane, even though it was absolutely not my fault that I was unable to check in online. I therefore feel that I have been scammed since it was impossible to check in online and the only satisfactory outcome would be a refund.- Manchester-Trapani
- Economy
- Loss: β¬65
- Desired solution
Amanda C
Verified | Jun 7, 2024London-Bari
Economy
Delayed flight - extra charge in car hire
Due to delay we were charged extra 50 euros - as I gpt to the car hire shop they were just locking up to leave so we almost didnβt have a car at all. They would not show us where the car was and it took us over an hour and a half to find it. I need to reclaim the 50 euros please?
- London-Bari
- Economy
- Loss: β¬50
- Desired solution
Refund
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