Ryanair complaints: comments, page 53
2,634 comments
Hussein A
Verified | Jun 7, 2024
Charleroi-Reus
Economy
I couldn't check in online
I was checking online from the trip time but wasn't allowed to finish. Then I got a message my session expired. After I tried again and it said check in is closed. Though actually the flight was delayed. Thus it wasn't even 2hrs. I had to pay 55 euros just becaise of an issue in the app. This is not ok!!!!!
- Charleroi-Reus
- Economy
Erika B
Verified | Jun 7, 2024Bristol-Bergamo
Economy
Bag measurement
We had additional priority bag and we followed the measurement you had online. How come we still need to pay for an extra for our bag doesnβt fit your measurement. Before we head here we make sure that the measurement was correct! What a scam you had! I will definitely not fly with ryanair again!!!
- Bristol-Bergamo
- Economy
- Loss: β¬70
- Desired solution
Refund
Sandra K
Verified | Jun 6, 2024Alicante-Dublin
Economy
My 17yr old was priority and I was not
My son got on and left his bag with me by mistake and they would not let him come and get it or let me bring it to him without paying extra β¬70. I had to deal with extremely rude crew at the boarding gate and they would not let me on till I payed β¬70. This is a disgrace as he is 17 and did not know. The crew on board were very very rinse to him also this is a disgraceful process he was very upset and scared on his own and I need to speak to someone asap .- Alicante-Dublin
- Economy
- Loss: β¬70
- Desired solution
Refund
Randy O
Verified | Jun 6, 2024London-Bergamo
Economy
Check in
While checking in our bags, one of our 20kg bag didnβt come up as registered on the system so we had to pay an additional Β£64 even thought I have proof of payment. On the way back in Bergamo airport we experienced the same problem but this time with hand luggage so we had to pay an additional Β£46. We complained to the staff in the airport and they let us know itβs best we contact customer service because this is unjust and unfair.- London-Bergamo
- Economy
- Loss: β¬129
- Desired solution
Refund
Bridget S
Verified | Jun 6, 2024Dublin-London
Economy
Dublin Airport charged for hand luggage
I paid for hold bag 23.99 and drop it off when i got to the gate she said my hand luggage was to big it was 40 / 20/ 25 i it was the same one i travel to Dublin with i already paid for that one with my ticket can you explain why i was charge Β£46 euros she said they have different rules in Dublin on sizes- Dublin-London
- Economy
- Desired solution
Refund
Nigel T
Verified | Jun 6, 2024Birmingham-Dublin
Economy
Β£70 for cabin bag. !!!
My partner and I had a 10kg cabin bag each, both of them fitted into cage to check size, yet staff said one looked a bit bigger and would not let us board until we paid Β£70 for 1 of the cases. We have used theses case's for years with no problems. Disgracefull ryanair.
- Birmingham-Dublin
- Economy
- Loss: β¬70
- Desired solution
Refund
Julie B
Verified | Jun 6, 2024Dublin-Malaga
Economy
Bad help
I rang ryanair this morning to ask about changing my flight time and he hung up on me when I was still talking to him never met such rude staff- Dublin-Malaga
- Economy
- Loss: β¬135
- Desired solution
Other
Dipak J
Verified | Jun 6, 2024London-Edinburgh
Economy
Hi I have been charged 55 pound per person in the airport
Hi i have been charged 55 pound per person at the airport for not doing web check in as we had no intimation or information regarding the same to do so .I was charged forcefully as compensation amount for the same
- London-Edinburgh
- Economy
- Loss: β¬55
- Desired solution
Refund
Simon H
Verified | Jun 5, 2024Malaga-Manchester
Economy
We were denied boarding the plane, despite only arriving 10 minutes after the gate closing time, on a day when there was a severe shortage of police staff for passport checking at the airport, and an exceptional delay to all passengers getting through passport control as a result (including ourselves, who checked-in our luggage over 2 hours before the flight was due to depart). The departure gate staff were fully aware of this situation, and denied entry to ourselves, and over 40 other passengers who all arrived at least 10 minutes before the flight was due to depart. We and many other Ryanair passengers at the gate made numerous pleas to the gate staff to reconsider their decision (as they had not as yet sent in the passenger manifest) and to escalate the issue to management. They point blank refused, and showed no remorse or care for turning down so many passengers for reasons outside of their control (they kept pointing out that they understood about the police shortage problem). We have already complained to the airport and received a letter proving that there was an exceptional problem with police staffing on that day. While we were being denied boarding, there were many other passengers in the same situation (ie. arriving after gate closure time but before the flight was due to depart) at other gates, managed by other flight carriers, who were permitted to board. After being denied boarding and collecting our luggage, we went to complain to Ryanair at their customer service desk. They said we had not recourse for compensation, and was simply offered a re-booking for the next flight available (2 days later) and charged the re-booking fee of Β£100 per person. We had to therefore also find and pay for 2 nights accommodation and meals to take the next flight offered. This also meant 2 days lost income for 2 of us working parents, and our son missing 2 days of school. This was our 5 year old son's very first holiday abroad. He was traumatised by the experience; especially as one of the gate staff told him off when he was getting upset!!
- Malaga-Manchester
- Economy
Charlie H
Verified | Jun 5, 2024London-Vienna
Economy
Verbal abuse and unprofessionalism
I was told by the staff behind the counter to put my bag in the holder. I felt that my bag fit the specified requirement of the size it needed to be when put on board. However the Ryanair staff disagreed. During this dispute there was one worker in particular that said my bag was too big but took it way too far. He said word for word that he would βknock me outβ. Then after paying Β£46 for extra baggage i then proceeded to go outside and had to hand my bag over to a female worker that was not involved in the prior interaction and told her to be careful with my bag as i did not trust the man that told me he would βknock me outβ to be in possession of my bag which has many valuable things inside of it. Furthermore the same man then proceeds to try and take my bag off the female worker just to try annoy me. Thankfully the women told him to stop. Either way this has completely ruined my mood and the start of my holiday which i have been looking forward to for months and i want compensation and a explanation for why this man can treat me like this. I am very upset and would like to have a response immediately. The flight number is LLZ8SP. Please get in touch as soon as possible as i want this to be sorted out.- London-Vienna
- Economy
- Loss: β¬50
- Desired solution
Apology / Voucher
Charlene B
Verified | Jun 5, 2024Dublin-Gran Canaria
Economy
No food
Our flight was over 4 hours long and had hardly anything to eat a few biscuits and chocolates oh and a couple of vegan lasagnas running out of drinks also this was a 8.50pm flight was FR095 4th June 2024 my daughter wasn't able to eat and nor my partner this is absolutely ridiculous my mother also flew with yourself a while back and was the same nothing on the plane I will be trying my upmost not to fly with your self- Dublin-Gran Canaria
- Economy
- Desired solution
Other
Anonymous member
Verified | Jun 5, 2024London-Palma de Mallorca
Economy
Was refused online checking and told or check in at airport
Good afternoon, We booked our seats on the flight from Luton to Majorca and when we tried to check in multiple online 2 weeks before, we were advised that we couldnβt check in as we hadnβt got seats, despite already booking some and advised to check in 24 hours before. 24 hours before ,after several attempts, it still would not work, and I kept receiving an error code and advised to check in at the airport (this was tried on multiple devices). Because of this we arrived at the airport 2.5 hours before our flight time only to find that the check in desk was closed. Despite only having carry on bags, we queued for approximately 1.5 hours at the baggage drop only to be charged Β£196 (220-24), even though we were told online to check in at the desk. We all had to sit separately and another passenger was asked to move so that someone could sit with my daughter. The holiday was booked to celebrate her 4th birthday( 19th flight day) and the stress and extra expense spoiled her special day. Please refund the check in cost as a matter of urgency and explain why this happened Regards Ely Haynes- London-Palma de Mallorca
- Economy
James S
Verified | Jun 4, 2024Rome-Dublin
Economy
Successful claim
Technical problems
Arrived at the airport at 2 AM, as our flight was originally scheduled for departure at 6:10 AM. However our flight was delayed multiple times due to what we were told were technical difficulties with the plane. Eventually we boarded our flight at 10:30 AM, and take-off was not until almost 11 AM. A delay of 4 and a half hours.- Rome-Dublin
- Economy
- Successful claim
Peter David E
Verified | Jun 4, 2024Bristol-Malaga
Economy
We were denied sitting in a premium payment XL seat
We boarded flight FR4121 on 21st May 24.I put our hand luggage above seats 28B and C that were purchase at a premium for extra leg room because Iβm 6ft 3 tall.I then placed two collapsed hiking sticks in the same locker that my wife was carrying with here hand luggage. We sat down to enjoy the flight in comfort.When the plane was getting ready we were asked to move to other seats for take off .The reason given I was carrying walking sticks. I objected but not to cause a delay we moved to seats 30A and B.These weβre normal standard seats I was most uncomfortable in this seat and could not sit correctly.The passengers in these seats were reluctant to move to my seats.After take off I request to be move back to our seats.This was refused reason walking sticks I again explained that they were hiking poles and were not a for a mobility issue.We were then moved to 29C and 29D after again asked further passengers who were reluctant to move.Before landing were we again move back to seats 30A and B.We had a most uncomfortable and distressing flight.I request a full refund for the payment for the two seats plus some compensation for the distresses caused at no fault to us.I have travelled with Ryanair many times in these type of seats without issue.- Bristol-Malaga
- Economy
Jane G
Verified | Jun 4, 2024East Midlands-Krakow
Economy
WE BOOKED OUR SEATS TOGETHER AND THEY WERE GIVEN TO OTHERS
Our seats were 35D E and F it cost over Β£700 for us to sit together booking ref WW3MJT and they were given to someone who booked the flight the morning of departure. I have a lot of health problems including GAD this is why i paid so much to sit together.
- East Midlands-Krakow
- Economy
- Desired solution
Refund
Steven M
Verified | Jun 4, 2024Birmingham-Dublin
Economy
Paid for extra legroom seat and did not receive
Extra legroom seat not available on outward flight as it seems that the plane I used on my return with the same seat numbers was a different plane but had the extra legroom seats on. I booked for 3 people and should have the extra legroom seat monies refunded. Cannot get hold of Ryanair.- Birmingham-Dublin
- Economy
Luigi B
Verified | Jun 4, 2024Lisbon-Ponta Delgada
Economy
Weather conditions
On 04/13/2024 the flight did not reach the destination (FR2625) and we returned to the departure airport in Lisbon. As soon as we landed, we reached the Ryanair infodesk because they told there was the right to ask for a compensation, and they told us that the first available flight would be Tuesday 16/04/2024, the same day we were supposed to go back (FR2622). I attach the reservation "Ryanair azores.pdf". Since Saturday evening we have been trying to fill out the two forms available for refund requests, but neither of them works, we see the warning in the "Error.jpg" attachment. Due to the inability to reach our destination Ponta Delgada we lost money on accommodation and a rental car. Attached are the non-refundable booking receipts for the above (see attachment "payments.pdf" which contains all payment receipts and reservations). In total we lost β¬214.26, including the cost of the return flight. We avail ourselves of the right to reimbursement of the cost of tickets, accommodation and other expenses described in the EU261 regulation of 2004. PRACTICE UPDATE 47938259 After speaking with assistance and operators all day, we were told to proceed with this complaint; this is because all the complaint/refund procedures via forms were ineffective for our flight, given that it was a flight without delays, but which flew to its destination and was unable to land, taking us back to the departure destination. LAST PRACTICE UPDATE We've been waiting since April for a concrete response or action, but now (June 4) nothing still happened. Unfortunately no responsible department showed up. I just wish I had a clear answer on this.- Lisbon-Ponta Delgada
- Economy
Victoria R
Verified | Jun 3, 2024Alicante-Cork
Economy
Booked seats but someone else sitting in them
I had booked 2 seats for return flight. 24D and 24E when we boarded there was 2 other people in our seats who refused to move l..they hadn't booked their seats Call air stewardess who was absolutely no help.We had to stand in the aisle until everyone else boarded and then find empty seats OURSELVES.No help from stewardesses. I ended up in seat 9F and my sister on the wing seat. Why bother paying to book seats when we didn't get to sit in them and it cost us more. Totally unacceptable
- Alicante-Cork
- Economy
- Desired solution
Refund
Kat P
Verified | Jun 3, 2024Bournemouth-Alicante
Economy
Ryanair made amistake with the name on my booking. I have p
I booked flight with Ryanair, I checked the names on booking 3 times, they were correct. I reserved seats and the initials were correct, however when the booking came through it was not correct. I cannot speak to anyone on the phone have tried 6 times, all they do is tell you to go on chat bot. I have spent 150 minutes on there. I've been put through to foreign speaking text messaging, given a wrong number to phone and lastly been given a link for complaints that does not work. I've got absolutely nowhere. Never ever gain will I use Ryanair my first and last time. They want me to pay Β£115 to put their mistake wrong, even though I have proof I did it correctly. Disgusting.- Bournemouth-Alicante
- Economy
- Loss: β¬199
- Desired solution
Other
Foong Wai L
Verified | Jun 3, 2024London-Pisa
Economy
Weather conditions
We arrived in Pisa 12:30 midnight next day. There were no more train to the accommodation, we have to take a taxi costing us EUR20.- London-Pisa
- Economy
Farahnaaz R
Verified | Jun 2, 2024Tenerife-London
Economy
My suitcase was damaged
I had a 10kg checked in suitcase which I checked in at Tenerife. When I received my suitcase at London Stansted, my suitcase was damaged. It seems that my suitcase was opened then everything was shoved back inside in a hurry. I have many items missing. Iβve taken pictures of the suitcase at the airport of the state it was in. I was in a rush to get my transport to my car as the flight was already delayed. I was not able to make a complaint at the airport. I donβt know what to do next. Please help.
- Tenerife-London
- Economy
- Loss: β¬1500
- Desired solution
Jesse E
Verified | Jun 2, 2024London-Schonefeld
Economy
Charged for check in, when app and website failed to work.
I was in a long drive to the airport, and my mate tried to check us in along the way. Both the Ryanair website and app crashed repeatedly and would not check me in. Despite restarting the app, the problem persisted. At the airport they charged us 110 GBP to check-in in person, despite me having screenshots of the website and app failures. Customer service would not help and I can't find any place to submit my issue to Ryanair. The customer service "chat" option is just a bit and won't help.
- London-Schonefeld
- Economy
- Loss: β¬110
- Desired solution
Refund
Sophia C
Verified | Jun 2, 2024Barcelona-Malta
Economy
Opened my bags and stole my belongings in barcelona airport.
I was boarding the flight of ryanair to go to malta from barcelona at 11:05 a.m, today on the 2nd June. They told me to measure my bag because they said it was too big, so they told me i had to check in the bag and pay for it, even though i donβt know why, from malta to milan and from milan to barcelona on the 28 May (which was my flight to go to barcelona with a stop in milan) they didnβt tell me anything about my bag. I get on the bus that takes us to the plane and i was told to leave the bag at the top of the stairs of the aircraft where it wouldβve been taken to the stiva once all passengers were on board. A member of the crew told me to leave the bag next to him and to go sit down, so i did. Clearly the crew, flight attendants could see my bag as it was right next to them. Once we landed in malta, i went and collected my bag, and when i opened it when i was home, i noticed that all my things were misplaced, my skin care bag was open, clothes were all upside down and my brand new perfume was missing. I realized that either a crew member or a flight attendant stole my perfume, or a random individual stole the perfume and the flight attendants saw it and didnβt say or do anything about it. Because like i said the bag was right under their nose, so they would know if someone tries to open it. I will sue this company, this is outrageous, being a member of a crew and being a thief is completely insane. Whoever did this will pay for it. I will attach a file which shows the purchase of the perfume and when the purchase was made so you can see that the perfume was brand new.- Barcelona-Malta
- Economy
- Desired solution
Expenses reimbursement
Apology / Voucher
Linda A
Verified | May 31, 2024Valencia-Lisbon
Economy
Technical problems
I booked a direct flight from Valencia Spain to Lisbon Portugal, But the flight has problem in air and was diverted to faro Portugal .My flight was suppose to be 1 hr 30mins but it too my mum to get home 12pm at night. i was not ok but i am in pain on my knee and did'nt know anywhere because i was on holidays in Europe ,and is the most stressful thing to use Bus to complete my journey and i have high blood pressure and diabetes .imagine 70 years old in this stressful suituation. please help.- Valencia-Lisbon
- Economy
Janet W
Verified | May 31, 2024Liverpool-Krabi
Economy
liverpool
i thought i had booked a 20kg bag on but at check in i had not so i paid Β£69 now on holiday i am trying to book my luggage of one bag 20kg i have gone to my booking trying to select the 20kg gram when i selec this it comes up two 10kg kg one for me one for my wife i have tried all sorts of ways of getting help- Liverpool-Krabi
- Economy
- Desired solution
Other
Jacek M
Verified | May 27, 2024Brussels-Krakow
Economy
Technical problems
The flight was delayed over 9 hours.- Brussels-Krakow
- Economy
Deborah C
Verified | May 27, 2024Dublin-Malaga
Economy
Problems at airport
Delayed for 8 hours abs sat on plane with bo offer of water- Dublin-Malaga
- Economy
Kenneth A
Verified | May 26, 2024Alicante-Prestwick
Economy
Was denied boarding as a result of flight being overbooked. IV enclosed receipts for an additional flight I had to pay with easyJet
- Alicante-Prestwick
- Economy
Aleksandra K
Verified | May 26, 2024Ronchi De Legionari-Poznan
Economy
No asistant help when calling
When we need help with adding teen to our booked flight, nobody answered. We called them severel times and wait more than 5 minutes.- Ronchi De Legionari-Poznan
- Economy
- Desired solution
Other
Bautista S
Verified | May 25, 2024Dublin-Reus
Economy
Technical problems
because the flight have been so delayed (and i also had a insurance for the flight that i bought) i have missed the last bus from Reus to Barcelona and I had to stayed in a hostal in reus that cost me around 60 euros plus food and taxis (I dont have receipt because I have payed all in cash). Also I have missed my hostal booking in Barcelona that night and I had to spend more money the day after going to Barcelona (which was my final destiny), within other cost and inconvience due to the flight that was delayed, so please i need the refund. Also, before they told us to change the airplane, they have leave us outside the fisrt airplane like forty minutes, with very cold and wind weather, that ended up getting a cold for me that same night, and had to bought some medicine staff.- Dublin-Reus
- Economy
Larysa I
Verified | May 25, 2024Tel-aviv-Krakow
Economy
ΠΠ΅ΠΈΠ·Π²Π΅ΡΡΠ½ΠΎ
ΠΠ°Π΄Π΅ΡΠΆΠΊΠ° ΡΠ΅ΠΉΡΠ° Π±ΠΎΠ»Π΅Π΅, ΡΠ΅ΠΌ Π½Π° 4 ΡΠ°ΡΠ°. Π ΠΌΡ ΠΎΠΏΠΎΠ·Π΄Π°Π»ΠΈ Π½Π° ΡΠ»Π΅Π΄ΡΡΡΠΈΠΉ ΡΡΠ°Π½ΡΠΏΠΎΡΡ ΠΈ ΠΡΠ°ΠΊΠΎΠ²Π° Π² Π£ΠΊΡΠ°ΠΈΠ½Ρ.- Tel-aviv-Krakow
- Economy
Alina M
Verified | May 24, 2024Weeze-Palma de Mallorca
Economy
Problems at airport
I had to sleep at the airport- Weeze-Palma de Mallorca
- Economy
Caoimhe C
Verified | May 24, 2024Dublin-Gerona
Economy
No reason given
It was 3 hours and 30 minutes late and then had to get a taxi because missed our transfer- Dublin-Gerona
- Economy
Zornitsa C
Verified | May 19, 2024Bergamo-Sofia
Economy
Melted packing from heating
Sandwich was with melted plastic bag from heating. On the package was written 150 Β°C heating, and the sandwich was heated in at least 200Β°C and melted the packing on the sandwich. I was not compensates with my money back even my complain about it. I guess noone will eat melted plastic...- Bergamo-Sofia
- Economy
- Loss: β¬6.25
- Desired solution
View more