Ryanair complaints: comments, page 48

Padraig F

Verified | Jul 12, 2024

Cork-London

Economy

never got my train bus ticket from the airport

SHUR3YO. i was charged 9.12 euros for thr trip but never recieved a ticket.I had to pay the fare for the train to victoria station. it was on saturday july 6th

Cork-London
Economy

Loss: €9.12
Desired solution

Refund

Julita K

Verified | Jul 12, 2024

East Midlands-Pisa

Economy

Staff didn’t let us go to the flight

I am writing to formally express my dissatisfaction and frustration regarding an incident that occurred at East Midlands Airport on 12th of July. I received incorrect information from one of your staff members, which regrettably led to me missing my scheduled flight, FR 1708, to Pisa. I approached one of the staff members seeking assistance regarding gate number enquiry. Despite my clear inquiry and reliance on the information provided, it was inaccurate and resulted in significant inconvenience. It is incredibly disappointing that a new employee is allowed to provide information to passengers without proper training or assistance from a more senior colleague. You have exposed us to serious financial loss in the form of losing not only the tickets but also the hotel booking fee, which is non-refundable. During our boarding process, we observed that the last person boarded less than a minute before us. Despite this, we were unexpectedly refused entry onto the flight. Several other passengers corroborated our view and attempted to advocate on our behalf with the staff to allow us to board, believing we were within our rights. Regrettably, we found the staff's response to be unyielding and uncooperative, which compounded our frustration in this situation. We perceived that we were directed to the Ryanair desk without any staff being present there, which left us unable to obtain the assistance we needed. This gave us the impression that the intention was to dismiss rather than genuinely address our concerns. We subsequently interacted with a Swissport representative rather than a Ryanair employee, which led us to believe that directing us to the Ryanair desk was unnecessary and did not contribute to a resolution of our issue. I have always valued the reliability and professionalism demonstrated by East Midlands Airport Team; however, this incident has profoundly impacted my travel plans and overall experience. I strongly believe that such misinformation should not occur under any circumstances and expect a higher standard of service from your esteemed organisation. In light of this incident, I kindly request a thorough investigation into the matter and appropriate measures to prevent such occurrences in the future. Additionally, I would appreciate your prompt attention to this matter and a response outlining the steps being taken to address my concerns. Therefore, I kindly request compensation to cover the financial losses incurred due to the missed flight and hotel fees. This request is based on the direct consequences of the misinformation provided by your staff member, which led to this unfortunate situation.

East Midlands-Pisa
Economy

Loss: €200
Desired solution

Refund

Stacey W

Verified | Jul 11, 2024

Alicante-Dublin

Economy

Damaged child's pram

Our uppababy pram was damaged by the airline. The seat has broken. We had it in a travel bag in the planes hold (left in at the oversized baggage). We only noticed it was broken when we got home and unpacked the buggy.

Alicante-Dublin
Economy

Desired solution

Israa M

Verified | Jul 11, 2024

Birmingham-Malaga

Economy

unfairly charged at the gate and broken cabin bag

I am writing to formally lodge a complaint regarding my recent flight experience with Ryanair on the 16th of June 2024, from Birmingham Airport to Malaga Airport. I purchased an extra allowance off £25 for my cabin bag when booking my ticket. Despite my bag meeting the specified measurements, I was unfairly charged extra for it at the gate. The treatment I received from the staff member at the gate in Birmingham Airport was unprofessional and aggressive. She took my passport and did not return it promptly, causing unnecessary stress. Furthermore, I was forced to check-in my cabin bag upon boarding the plane. While my bag was in perfect condition and fit into the overhead storage, I found it broken upon collecting it from the baggage carousel at my destination at Malaga Aiport. As a result, I am now unable to use my suitcase and will need to spend money to replace it. To add to my frustration, no similar checks were conducted on my return flight to the UK, highlighting the inconsistency and unfair treatment I experienced. This inconsistency in your service is unacceptable and has led to my disappointment and loss of trust in Ryanair. I am requesting compensation for the extra charge of £70 that incurred for my cabin bag and the cost of replacing my damaged suitcase. Please find attached the pictures of my broken suitcase for your reference. I look forward to a prompt resolution to this matter.

Birmingham-Malaga
Economy

Loss: €70
Desired solution

Refund

Lisa S

Verified | Jul 11, 2024

Manchester-Prague

Economy

Technical problems

My flight was delayed by more than 5 hours, I was supposed to be able to enjoy the whole afternoon with my family, instead I arrived in the evening and the whole day was gone...

Manchester-Prague
Economy

Svitlana V

Verified | Jul 11, 2024

London-Krakow

Economy

No reason given

Hello everyone. My flight was delayed by 3 hours. I arrived very late in Krakow. As a result, I missed my bus to Ukraine. I had to wait for about 3 hours for another bus because it was very late. I would like to receive compensation for the flight delay. Thank you.

London-Krakow
Economy

Hugh F

Verified | Jul 11, 2024

Bergerac-East Midlands

Economy

Food poisoning

Thursday 4th July My wife and I flew on this flight and ordered a bacon Sandwich which we shared and ate on this flight. Both of us were extremely ill on the Thursday evening and through the next couple of days. It was extremely unpleasant and has taken some further days to get over. We are not seeking compensation but would like to register this so that you can undertake the appropriate investigation. While I obviously cannot with absolute certainty state that the bacon sandwich was to blame I have no doubt it was as were were both exceptionally ill and the only food in common was the Bacon Sandwich . You may wish to review either your supplier or your heating procedures. Yours, Hugh C Firth

Bergerac-East Midlands
Economy

Maria D

Verified | Jul 11, 2024

Bologna-Athens

Economy

Did not let me take the baggage on plane

Despite the fact that I had payed during the boarding 49 euros to take my baggage on plane, 4’ later a Ryan air employee told me I need to drop off the bag because the plane was full. I explained that I am in a big hurry and can’t leave it, he told me rudely that if I don’t follow rules I will not get boarded. When I went into the plane I saw a lot of the luggage stores empty. I demand to get my 49 euros back,

Bologna-Athens
Economy

Loss: €49
Desired solution

Refund

Apology / Voucher

Other

Brother John Michael M

Verified | Jul 11, 2024

East Midlands-Barcelona

Economy

Complete rudeness and confusion

After arranging my flights to Rome to collect a very valuable religious Item for return to UK I found upon my arrival at Rome Ciampiano airport that at Check in had no information forwarded. Prior to the trip I not only called customer services but went to Stanstead airport to make sure it was understood what was being returned to the country. First Custom's showed nothing but contempt and dismissive rudeness. Then when I went to customer services the girl at the counter had not only no Idea of the seriousness of the item being brought to England, but even worse had no Idea what the Shroud of Turin was, but the final insult to a Lay Monk of the Templar association, she had no idea who Jesus Christ was. My treatment was a mix of confusion, dismissal and slight amusement. So in the end I was advised if I had a paid for seat next to me onboard then that would be ok. Just use the seat for the package. I was even told there was no way to fast track myself and the other two security guards through customs and immigration. All not true. My return from Italy. I approached the security gate with the shroud in a ski bag. It had to be incognito for obvious reasons. The Templar's replica of the Holy shroud is priceless. This is the shroud displayed worldwide for the faithful. So at the gate I was told I couldn't come through. I tried to explain, but was sent to information. They didn't care and said I must get a ticket for it as extra luggage, I tried to explain what I was told at Stanstead. By this time we are getting desperate. Every year threats are made against the Shroud replica, and this was becoming attention drawing. The three of us went to a ticket window and spoke to a man who kept shushing me and waving his hand at me the two other security guards were about to call our office in the ambassadors building on the Vatican border and complain. Which would have brought in the security police, the armed Carabinieri and also make it very clear I had brought dangerous attention to the shroud. Desperately I asked the official for a pencil and paper. When I wrote what was in the bag his eyes almost left his face. Immediate calls were made and although he argued and argued with someone from Ryanair I had to pay euros 140 for the package to go on board with me and made to promise not to complain or seek compensation for the affair. As this was a special favour charging us euros 140. This incompetence continued to check in. At check in I handed my new ticket over only to be told my original return ticket had been cancelled and replaced by my package. Meaning I was no longer on the flight. I was told to go see the man who did the ticket to get it sorted out. I did but only after waiting for an hour for the end of his break. He then rewrote the ticket and I went back to the check in. Again I was told it was not correct. It was getting dangerously close to the flight home. In desperation I saw a Ryanair member of staff talking to customers. I went to her now almost frantic and begged to see a manager, her greeting was polite and friendly. Until the Aisian check in girl,(who had twice dismissed me) walked behind her and said something in Italian. I picked up the word Christian. The lady turned back to me with distain and told me to go and talk with another lady at check in. The que was very long and only one check in was open. "Go to the front you were told" the lady barked at me. So I pushed to the front now exhausted, sweating and very dehydrated from the weight of my parcel. This time the lady was mature and professional. I told her the problem and she said she had been watching things. She took my old ticket and my new ticket and said why do these young girls make things so unpleasant and difficult. She went on the computer and within seconds I was back on my flight and so was my parcel. As an extra note when I got to customs and passed my parcel through the ex ray machine the lady officer questioned the contents, upon the answer she suddenly became very animated and stood up crossing herself, she told the other customs officers we were Knights Templar security transporting the Replica Shroud to England. They got very angry when they heard of our treatment. You see in Italy we are considered as high as the Vatican Swiss guard. I was told if ever we come through their airport in similar circumstances call ahead to customs and we will have no problems with young girls who cannot do their job properly. I have to say when I entered the plane the stewardess politely asked for the ticket for the parcel and asked about its contents. She became very excited that they had Knights Templar on board but more so the fact that I had brought the shroud with me. The Pilot and staff asked if they could see it but I couldn't do that sadly as I was under strict orders that it was not to be opened. To no surprise upon arriving at Stanstead Airport it transpired that the ticket man had messed up our fast track through that airport too. But once I told the guard who we were and what we had, we were escorted through very swiftly. So in the end I paid for two seats, then again for the parcel. Your staffs ignorance to probably the worlds most famous relic and also histories most famous entity, Jesus Christ is staggering. Yet despite working for an airline, they had not a clue about any of these facts. My reports on our treatment have been submitted and you can be sure they will be pondered over at length. I suggest some form of compensation is in order here for this gross disrespect for agents of Rome and the appalling disregard for the most holy replica exhibited worldwide for the faithful. I wonder if an Islamic Imam would have been treated as badly. We suffered extreme stress and anguish. The fear was almost uncontrollable on our part. Our faith was dragged to the floor and as lay- monks we were treated with such insulting disrespect being Christians we felt like lower class citizens. Shame on you Ryan Air. Could you have done worst. Christians que for hours just to get a glimp's of the shroud, yet your staff treated us and it like a cheap side show gimmick.

Documents ComplaintsList.phpBrother John Michael

East Midlands-Barcelona
Economy

Loss: €140
Desired solution

Olga T

Verified | Jul 11, 2024

Riga-Stockholm

Economy

My passport lost and NOT returned by Ryanair2SKG immediately

My Passport got lost on flight of Ryanair on May 5-6 from Riga to ARN Airport and despite being declared lost, wasNOT returned by Ryanair2SKG security services immediately.I need to know DATE when Ryanair returned it to SKG Security Services because I had incurred charges due to the delay and need being compensated for the cost of the charges. Additionally I am a reduced mobility passenger. Thanks. TERENETSKA OLGA

Riga-Stockholm
Economy

Loss: €84
Desired solution

Amy R

Verified | Jul 11, 2024

London-Schonefeld

Economy

Damage suitcase

My daughter brought a brand new suitcase for her school trip costing her £40 of her own money and it is completely ruined. It’s all scratched and damaged.

London-Schonefeld
Economy

Desired solution

Refund

Anonymous member

Verified | Jul 11, 2024

Porto-Charleroi

Economy

Delayed flight arrives mid of the night

The delayed flight arrive in the middle of the night (2h40 later) so everything was closed. We could not get our rented car. And had to resort on a overpriced taxi for 50 euros. Did not got to have dinner. And lost half day next morning returning to the airport to que the car... No compensation and not even refunds offered.

Porto-Charleroi
Economy

Loss: €80
Desired solution

Expenses reimbursement

Patrycja B

Verified | Jul 11, 2024

London-Wroclaw

Economy

Unknown

The flight was first delayed by 30mins and the time kept being added. The flight was supposed to departing at 19:15 and it departed past 22:00. The gate information was not provided till an hour before the flight. In such a small airport people had to wait by sitting on the ground. We got no apology from the airline or compensation.

London-Wroclaw
Economy

Julieta C

Verified | Jul 11, 2024

Madrid-London

Economy

2 hours delay, 30 degrees not air conditioning

"The flight was completely full, there was a two-hour delay, and we were on the plane for 1 hour without air conditioning because they informed us that it had broken down. The heat was unbearable, we couldn't breathe. They told us every 10 minutes that we were about to leave, but it wasn't true. The temperature kept rising and rising; for my part, I thought I was going to faint. What was Ryanair waiting for? for us to die of heat? We asked for water, and only a few were offered some. It was the worst flight of my life. I don't understand how they let us board the plane when they didn't have air conditioning and the temperature was 32 degrees in Madrid. If you put more than 100 people together in high temperatures, does that seem healthy to you? Why, if they knew the air conditioning wasn't working, did they make us board the plane? I demand compensation since the two-hour delay, under infernal heat, and arriving in London and losing the possibility of getting home by underground, I had to travel 3 hours by bus. I bought my ticket early to arrive on time in London; the ticket was more expensive, I didn't buy the cheaper one at 9:30 pm because I knew I would arrive late. But with your two-hour delay, I arrived home at 3 am."

Madrid-London
Economy

Loss: €100
Desired solution

Steve F

Verified | Jul 11, 2024

East Midlands-Gerona

Economy

Cabin case

Had to pay £70 because the handles would not fit. I have a photo of the case I took and the case my wife took. Literally mm in it. A disgrace

East Midlands-Gerona
Economy

Desired solution

Refund

Nick B

Verified | Jul 11, 2024

London-Schonefeld

Economy

Refused refund

Booked flight for wrong dates accidentally, I noticed straight away. Contacted ryan air and they refused to either change to the correct date or refund them.

London-Schonefeld
Economy

Desired solution

Refund

Morgan J

Verified | Jul 11, 2024

Prestwick-Tenerife

Economy

Urgent Issue Regarding Lost Bank Card on Ryanair Flight

Dear Sir/Madam, I am writing to bring to your attention a serious matter regarding the loss of my bank card on a recent Ryanair flight from Prestwick Airport to Tenerife last Thursday. Upon realizing that I had left my bank card on the plane, I have been monitoring its usage and have noticed that it has been used multiple times on various Ryanair flights on different dates and times. This alarming discovery leads me to believe that my bank card has not been picked up by a fellow passenger, but rather by a Ryanair staff member. As a loyal customer who frequently uses Ryanair services, I am deeply disappointed and disgusted by this breach of trust and privacy. I have kept all evidence of the unauthorized transactions made with my bank card and request that immediate action be taken to investigate this matter and rectify the situation. I trust that Ryanair will uphold its commitment to customer safety and security and take the necessary steps to address this issue promptly. I look forward to your prompt response and resolution of this urgent matter. Sincerely, Morgan

Prestwick-Tenerife
Economy

Sanja V

Verified | Jul 11, 2024

London-Tenerife

Economy

£70 fee for the Bag that was to big

On Frisay, 5th July 24, I took a flight from Stanstead to Teneriffe South. Once at the gate, I was told that my bag is too big and I had to pay a fee for it to be placed into hold. Was not happy with that, as this was a bag that I used previously on more than 10 Ryanair flights, it was the right size, but it's back wheels were sticking out of the measure box...about 1cm. The problem was, after paying £70 my bag was not taken into the hold, but I still carried it on a plain. What did I pay for then? Not for additional service, definitely, as there were no additional service offered. Penalty? Or pure ripp off by Ryan?

London-Tenerife
Economy

Loss: €80

Sheila M

Verified | Jul 11, 2024

Manchester-Nantes

Economy

We were made to stand on the tarmac in the pouring rain

The plane was obviously not ready for boarding, but the ground crew ushered us through the gate and out to the tarmac. Really dreadful customer service. Ryanair obviously do not care about their customer’s comfort.

Manchester-Nantes
Economy

Bobby Johny V

Verified | Jul 10, 2024

London-Dublin

Economy

The Ryan Air flight announced its delay from 20:05 to 21:40. this clearly meant that the delay was communicated. Thus the passengers reached later for check in, with this new information, still within 2 hours before the new scheduled time. However, Ryan air was closed its check in and thus the passengers were denied check in and this lost their flight and incurred additional unnecessary expenses.

London-Dublin
Economy

Sajra S

Verified | Jul 10, 2024

Gdansk-Gothenborg

Economy

problem with the suitcase

Hello! I just landed with Ryanair from Poland to Sweden. I had a very bad experience, a suitcase that can fit under your feet 40/20, we had to pay. I have proof of all the pictures. and another person working was shouting at us!

Gdansk-Gothenborg
Economy

Loss: €200
Desired solution

Refund

Apology / Voucher

Rachel H

Verified | Jul 10, 2024

Leeds-Palma de Mallorca

Economy

LBA check in and filthy plane.

Unable to log in to check in online, system would not allow. Went to check in at LBA and demanded to oay 55 GBP per pax regardless of online issues. Ryanait carrier said Ryanair would fine them if they didn't charge. There was no queue and the transaction to obtain 2 boarding passes took less than 2 minutes for a fee of 110 GBP. Upon our return, we tried again to check in onlone, but given we are on Australian and NZ passports, we were again unable to and forced to queue with all those with check in baggage to obtain our boarding passes. The plane was disgusting, and the head steward agreed and advised us to ask for our 110 GBP and additional compensation for the state of our seats. I have used the online chat which was a complete and utter waste of time. I fly interstate in Australia weekly and have never experienced anything quite as diabolical as Ryanair, this airline needs to be regulated.

Leeds-Palma de Mallorca
Economy

Loss: €110
Desired solution

Refund

Sean F

Verified | Jul 10, 2024

Budapest-Manchester

Economy

Influence by other flights

We were in Budapest departure lounge. Flight initially delayed by an hour or so then a further hour, then a fellow passenger informed us it was cancelled - 30 mins later airport departure screens confirmed. Got an email about 30 mins later giving advice. No instruction how to leave airport (eventually found passage into arrivals baggage hall and exited). Went to Ryanair desk who were useless. Offered us a flight two days later despite us saying we have children etc. Few passengers were able to get alternate flight with different airline, we got one the next day but cannot remember who was the airline or cant find any tickets - not too bothered about that. Ryanair did refund our ticket cost, however, I firmly believe because of this - their compensation form has not worked since. Stuck in a loop of trying to explain this for about a year to them who kept telling me I was using the wrong form (I wasn't - its broken). Hoping you can resolve for us!

Budapest-Manchester
Economy

Paula L

Verified | Jul 10, 2024

Tenerife-Bournemouth

Economy

Rude Air Hostess

I was on the 4.20 pm flight from tenerife to bournemouth. As i boarded plane I met eyes with a air hostess,who did not welcome me, I kindly asked if she could help me with my case, as I have a weak right arm. She growled at me and said " IT is not my job to help with luggage.!! I could not believe it , and two passengers next to me heard this as well. I struggled on, and sat down.I was travelling alone, and could have done with reassurance, not such rudeness. What is her job then .!! I have told everyone that I know not to fly with your airline,and I will not use your airline again.

Tenerife-Bournemouth
Economy

Desired solution

Refund

Expenses reimbursement

Apology / Voucher

Lynda K

Verified | Jul 9, 2024

Leeds-Faro

Economy

Inconsiderate unhelpful Ryanair staff

My daughter and her 9 month old granddaughter flew from Leeds to Faro on flight FR 2503 on Saturday 6th July. She was left to struggle up the stairs onto the plane with a baby, a buggy, a rucksack and suitcase. Not one member of the Ryanair staff offered any help. If it was not for the kindness of 2 passengers, she would never have managed to board the plane. She was also left to load her luggage in the overhead cabins! I am disgusted that someone struggling with a baby was not offered any help. Is it too much to expect a Ryanair staff member to be curtous and help a struggling passenger??

Leeds-Faro
Economy

Lisa B

Verified | Jul 9, 2024

Manchester-Palma de Mallorca

Economy

Baby changes are tiny , couldn't change my toddler on them

I have a 19 month old , the baby changers in the toilets are awful, I couldn't change her on them , they are small for size in length, more for newborn babys than toddlers, kids wear nappies until they are at least 3. I had no where to change her and couldn't obviously lie her down on the changer and couldn't change her anywhere else , we struggled to change her the whole flight. Due to lack of room seat wise and isle and size of baby changers.

Manchester-Palma de Mallorca
Economy

Kevin O

Verified | Jul 9, 2024

Riga-Memmingen

Economy

Check in not possible

Hello :) We tried to check in for flight FR 3290 (HH1PPL) Riga to Memmingen (Tuesday 9/7/24). I received an email that we shall check in Monday 8/7/24. I received this mail 11:21 am on Monday. But unfortunately it said you are not able to check in. Then I called support from Ryanair. They stated that we should just go to the check in at the airport if it’s not possible to check in online. I asked if there were any fees to pay. The Ryanair said no, just state that you had the issue with online check in. We did so, but at the airport in Riga they did not believe us and said we have to pay 110€ in total for 2 people, even though your support clearly stated that this service will be free if any errors occur online. In my eyes this is unfair, because support lied to us. Can you please help us? Thank you in advance. Best regards Kevin

Riga-Memmingen
Economy

Loss: €110
Desired solution

Refund

Kyla A

Verified | Jul 9, 2024

Bournemouth-Gerona

Economy

Wouldn’t give me my luggage

I landed in girona with my sister, she got her luggage, we stood waiting for mine for around 10 mins when I’d noticed everyone else had left and no one else was waiting for their own. I panicked obviously as I didn’t have my luggage so left that area and went to customer service where they told me to find the Ryanair customer service, spoke to them and they told me to come back to the luggage area where I couldn’t enter as it was closed from the outside in. I spoke to a lady that was very very rude to me that said she can let me in as she has an airport pass but then disappeared so we couldn’t go back in. I had to wait for the doors to open to speak to a security member to which I then saw my luggage and showed my passport to get my luggage and my boarding pass which they still would not pass my luggage over and started becoming quite aggressive and rude towards me. I eventually got my luggage after arguing (which I didn’t want to do as I’d just come off my flight).

Bournemouth-Gerona
Economy

Desired solution

Patrick D

Verified | Jul 9, 2024

London-Bourgas

Economy

Hand luggage

I took my hand luggage as i always do when i travel wit Ryanair ,But i was stop at the boarding gate and was made to pay 46 pounds as my bag fits ryanair requiremeny and fitted into the cage with room to spare .Please can u look into this for me thank u

London-Bourgas
Economy

Desired solution

Refund

Antoinette P

Verified | Jul 9, 2024

Shannon-Gran Canaria

Economy

Luggage

Hi I'm just back from canaries had beautiful flight over and back amazing staff on the plane just one thing the guys putting the luggage on the way over from Shannon had no respect one of our cases wer broken and my makeup was smashed everywhere when I opened my case even do I secured it away safe

Shannon-Gran Canaria
Economy

Desired solution

Other

Linda G

Verified | Jul 9, 2024

Manchester-Milano

Economy

Charged twice at gate & very rude member of staff

I had paid for a small bag, which I showed proof of to the assistant, she agreed with me & said I would have to pay again. I asked her why & she rudely, Shrugged her shoulders, raised her eyes and said are you going to pay or not? I was Travelling alone and was so embarrassed and upset for the whole flight. When I finally got to my destination, I still felt Upset. I also noticed she had pulled a few other people and done the same. The only explanation I could think of for this was that, A very nice gentleman that was helping me check in at the machines, Explained a lot of the machines not working properly, hence he was helping me. It goes without saying I would like the additional money I’ve paid refunded. If you require any further information, please do not hesitate to contact me Linda 07939566892

Manchester-Milano
Economy

Loss: €45
Desired solution

Refund

Expenses reimbursement

Savannah M

Verified | Jul 9, 2024

Edinburgh-Dublin

Economy

Overcharge, check-in, and delay

Myself, my brother, and a mutual friend were waiting in line to get a boarding pass. The agent, who was a third party representative, was incredibly unpleasant. She spent a good chunk of time yelling at passengers for various reasons from not having their visas ready to not going to the back of the queue when redirected by staff in the case of a foreign group from Asia who spoke English poorly. Google states that the gate for Ryanair does not even open until 2 hours prior to departure. We arrived a few minutes before the two hour mark and by the time this agent would actually see us at her desk to get our boarding pass, it was 09:59, nine minutes passed the two hour mark. She then proceeded to charge each of us 55 pounds each for our apparent tardiness. She made it very apparent that we should have downloaded the app for check in and an electronic boarding pass…verbally. Once in the airport, we received delay after delay and, even at 12:55 with an original departure of 11:50, still have even yet to receive a gate.

Edinburgh-Dublin
Economy

Loss: €195
Desired solution

Refund

Dayane D

Verified | Jul 9, 2024

Dublin-Pisa

Economy

Technical problems

When asking for compensation in the Ryanair website, they informed that was not the case for compensation as the reason for the delay was the bad weather, which is not true. The real reason was due aircraft technical issues. Ryanair offer 4Euro voucher/person for meals in the airport, which is obviously not enough. We arrived 4am in Italy, and my booking for B&B was to leave at 10am for check-out. The time we had to rest and sleep was not enough and our day was compromised, considering 2 passengers are 60 and 65+ age.

Dublin-Pisa
Economy

Priviledge Z

Verified | Jul 9, 2024

Agadir-Birmingham

Economy

Purchased bag not on my checkin

I purchased a 10 kgs bag for £26.99 for my return flight on the 5th of july.When i was checking in online ,the bag was not showing and it was giving me only an option to buy again which i did.When i arrived at the they said i must drop in 2 bags and i said i only had one bag to drop.I did the transaction twice and the guy just raised his hands giving an impression that he does not know what i can do

Agadir-Birmingham
Economy

Desired solution

Refund

Lucyna Fryzel-Raś F

Verified | Jul 9, 2024

Krakow-Leeds

Economy

My parents had flight booked. Showed up and left main baggage (20kg suitcase was taken by Ryanair staff and registered) they made it to the gate where they got told there is no more room on the plane even though they paid for booked seats. They’ve been at the airport 2hrs before flight so they could make it to gates etc. Some names were called while they waited but never theirs. They live 200km from airport and have to wait over 24hrs for next flight which they had to pay for because airline said they can’t do anything about it.

Krakow-Leeds
Economy

Savvina K

Verified | Jul 8, 2024

London-Edinburgh

Economy

Appalling cleaning standards

Took a flight from Stansted to Edinburgh. The state of the airplane and specifically the trays were unacceptable. They were multiple stains which did not look new and crumbs. The state of the tray was the worst I’ve ever seen in any means of transport. It has not been cleaned for multiple flights. Was not able to eat my snacks or use it at all.

London-Edinburgh
Economy

Desired solution

Expenses reimbursement

Apology / Voucher

Laura S

Verified | Jul 8, 2024

Faro-Bournemouth

Economy

Peanuts on my seat / nut allergy

On the 6th July I was flying back home from Faro I sat in the middle seat 19F as Soon as sat down the tops of my legs started to burn and itch severely the whole flight was extremely uncomfortable. When got up to get off I realised it had been peanut crumbs.When looked in mirror had very swallon itchy rash now day 3 swelling gone down put still have rash very itchy . I have a servere nut allergy and have an epi pen at all times this was not a great end to the holiday and don’t feel safe using Ryan Air in the future Looking forward to your response

Faro-Bournemouth
Economy

Desired solution

Refund

Expenses reimbursement

Apology / Voucher

Other

Lucia O

Verified | Jul 8, 2024

London-Marseille

Economy

Phone is dead

I booked 8 flights and realised within 24 hours I needed to cancel a ticket but when I called the number it said the phone I was calling from was not the registered phone number to the booking IT WAS and then the phone went dead. Then I managed to get hold of some random number that looked into my booking and gave me two numbers for Ryan air to call both numbers were unrecognised and went dead. I was then told I could not cancel a ticket as I did not take out travel insurance, I have my own so did not pay extra for Ryan airs . A complete con and criminal and I WILL NEVER FLY YOU AGAIN

London-Marseille
Economy

Desired solution

Refund

Roman K

Verified | Jul 8, 2024

London-Krakow

Economy

Silly Mistake in surname

I booked 4 tickets for my family, wife, two daughters and mother in law and accidentally put Kostiv for all off them. Then I realised my mother in law is not Kostiv, she is Shevtsiv. Unfortunately customer support did not want to change it for free, which I think is unfair as it’s just a silly mistake.

London-Krakow
Economy

Loss: €115
Desired solution

Refund

Vasilena N

Verified | Jul 8, 2024

Bari-Sofia

Economy

No reason given

There was an initial delay of 40 min but at some point it became 2 hours and after that 3 hours. We arrived at 4:05. We waited for a bus for 15 min to get picked up at Sofia Airport when we landed. I did not understand if the airline provided information about the reason about the delay. There was only information about the time. Because of the delay, I got home really late and I was supposed to travel to another destination in the morning, which was really difficult for me as I’ve slept for 2 hours.

Bari-Sofia
Economy

Nafsika K

Verified | Jul 8, 2024

London-Tirana

Economy

False charge for oversized hand luggage at London Stansted.

The staff at the boarding gate even though my mum's and my hand luggage complied with the measurements they made me pay 46 pound each.

London-Tirana
Economy

Loss: €92
Desired solution

Refund

Bora C

Verified | Jul 7, 2024

London-Rome

Economy

£55 of charge of check-in fee

I could not check-in online or on app so I tried to check-in at the airport. I was told that I had to pay £55 to check-in if I wish to go on board. The staff who dealt the issue was very rude and impolite. I told her I could not check-in online and she told me that unless I have a proof, I had to pay the sum of £55. She kept it is the policy, hence nothing she could do.

London-Rome
Economy

Loss: €66
Desired solution

Expenses reimbursement

Jerry K

Verified | Jul 7, 2024

Marrakech-Milano

Economy

Online service useless to solve problem marrakech airport

Leaving Morocco all boarding passes need printing. Ryanair app allows one passenger of reservation, but system locks you out to verify and print a companion. Terrible app to use. First and last time. Easy Jet 100% better.

Marrakech-Milano
Economy

Desired solution

Other

Chris T

Verified | Jul 7, 2024

Liverpool-Alicante

Economy

Scratch card fraud

I bought your scratch card last week my flight home was 5/7/24 and was excited to have a chance of winning a million ...but i have just found out that the draw was made on 28/3/24 ... so you a fraudulent ... i will be following this up with tranding standards and my solicitor.. bad bad ryanair

Liverpool-Alicante
Economy

Desired solution

Other

David H

Verified | Jul 7, 2024

London-Katowice

Economy

Airport parking

As we have changed our car I’m trying, in vain, to alter my registration number via your telephone number. Despite all my details being correct, no matter which option I choose, the recorded voice states my number isn’t recognised. It then cuts me off. Why can’t I actually speak to a person? I have also tried Chat who passes the buck. I have paid my parking to Ryanair, Ryanair should take some responsibility for this, not just give me telephone numbers. To top it all, I paid £2.99 for an SMS message which was to give me a reference number - I never received this so the only reference number I have is my Booking Reference which isn’t recognised.

London-Katowice
Economy

Desired solution

Other

David H

Verified | Jul 7, 2024

London-Katowice

Economy

Airport parking

London-Katowice
Economy

Desired solution

Other

Aikaterini I

Verified | Jul 6, 2024

London-Athens

Economy

Over charged for personal item

Dear Sir/Madam, I just had the most distressing boarding experience in the last 21 years of traveling frequently. One of your male boarding staff on gate 42 of flight number FR53 at Stanstead airport (name not known as he refused to give me his name) has used the fact that my daugter 7.5y years old was afraid we may miss the flight after him threatening us that he will not let us in if we do not pay for one of our 2 small carrying bags as the handle of it was popping out from the check bag size fitter. This bag has been easily fitted underneath the sit several times. He said to my daugter that your mum is not a good mum as she is not paying for her bag and you will miss the flight and after she started crying he continue even worse. Saying: what a mum are you to leave your daugter crying? Just pay so she can stop crying. He used lots of other comments but I was very distress to remember. He even tried to make me pay for the second carrying bag that was meant to be included and could fit on the bag size fitter check, when I was meant to be able to have 2 carrying bags and a duty free bag when I only had 1 carrying bag as I had to pay for the second one at £70 when 2h earlier it has only cost me £29 for a cabin bag. All the other staff where equally rude they where not even making eye contact when talking to me. Using my distress daugter in an abusive way to put pressure on me to pay for a bag is not acceptable and I would really appreciate if you can look at this even and consider making it right. Verbal abusive to clients like my self and my daughter should not be tolerated and I would appreciate your kind consideration at this matter. Yours sincerely, Katerina

London-Athens
Economy

Loss: €75

Hadi D

Verified | Jul 6, 2024

London-Arrecife

Economy

My luggage was damaged when we arrived in lanzorate

My luggage was damaged when we arrived in lanzorate I reported to rayan air,but no one contacted me.

London-Arrecife
Economy

Judyth R

Verified | Jul 6, 2024

Manchester-Menorca

Economy

I want to thank Ryanair staff for getting us away on 23/06

Manchester airport had a power outage on 23/06 and many flights were delayed or cancelled. Many of the people who flew out, arrived at their destination without their luggage. Thanks to Ryanair’s staff who were accepting baggage on a flight by flight basis, and sending them by hand to be loaded, we flew on time and arrived with our case.

Manchester-Menorca
Economy

Desired solution

Other