Ryanair complaints: comments, page 46

2,634 comments

Kat T

Verified | Jul 23, 2024

Edinburgh-Budapest

Economy

Technical problems

My flight was originally delayed by 5 hours and then later cancelled after 3 hours of waiting. I consequently was unable to use the return flight as no alternative travel was offered to make this specific trip where I had friend waiting at Bucharest who had traveled from another country. I have received nothing yet and have been in back and forth for weeks now. I do not feel cared for by this company which is very disappointing as this cancellation and lack of attention has been very disruptive. I was unable to meet with my very dear friends who had to carry on without me. I had also Easter my full day waiting to then be let down. I had to feed and water myself in the airport which was expensive, especially when I do not have much money in the first place. Additionally, my initial claim was rejected and when I tried to refill the claim, non of the links provided work. I eventually convinced and agent to submit internally after what must have been 30+ minutes.

Edinburgh-Budapest
Economy

(0)

Luke J

Verified | Jul 23, 2024

Vienna-Beauvais

Economy

Technical problems

My flight FR1324 VIE-BVA was cancelled on 19.07.2024. Ryanair first delayed the flight from 16:15 to 20:00, and then I was only notified of the cancellation around 16:00, just a mere 15 minutes before the flight was originally scheduled to depart. The airline offered to refund this flight, but the incurred costs of this cancellation far exceeded the monetary cost of the original flight (~30 Euros). These costs were: the booking of an additional flight for 5am the next morning (133.01 Euros), extra food costs at the Vienna airport (see charges of 8.90 and 5.90 Euros), and transportation costs (18 Euros for new airport shuttle I had to book at BVA), and non-tangible costs on my well being caused by the necessity of sleeping on the airport floor to catch said morning flight when all the accomodation near the airport was booked. Ryan air was unaccomodating when I requested I get a refund for the new flight I booked, citing that it was not booked as a flight change, rather as a new booking. This is true; due to the chaos of the day I booked a new flight directly rather than through the refund/flight change platform, however this was a simple mistake which I hoped would be forgiven.

Vienna-Beauvais
Economy

(0)

Majda E

Verified | Jul 23, 2024

Tirana-Beauvais

Economy

Problems at airport

The flight started with 2 hours delay. Then The flight was deviated to Cologne airport, due to airport BVA close during the night , then we finished by bus from Cologne to Beauvais, we arrived at 9pm the 23rd instead of 22nd 11am July 2024. Around 9 hours delayed

Tirana-Beauvais
Economy

(0)

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Manjeet S

Verified | Jul 23, 2024

East Midlands-Schonefeld

Economy

flight delay.i am not satisfied ryanair.

My name is Manjeet singh. I am travelling with my wife for berlin from Ryanair flight no. FR1638 which is delay for 2 hours which which spoil my plan because I have to pickup my sister’s daughter from berlin for travelling to Paris at 9: 00 pm . And now I have to change my plan because of Ryanair flight delay and I have to buy new tickets for Paris which is too costly at this time. And I am not satisfied with Ryanair services. I want compensation for wasting my time and money .

East Midlands-Schonefeld
Economy

Loss: €300
Desired solution

Compensation

(0)

Cole B

Verified | Jul 23, 2024

Palma de Mallorca-Manchester

Economy

Unknown

Flight out of PMI was delayed. reason was unknown. Original departure time was 22:05 but did not depart until 00:40 Original arrival time into Manchester was supposed to be 23:50. Actual arrival time was 02:25, however When arriving in Manchester, we flew into a different terminal and were sat on the runway for approximately an hour meaning the delay was over 3 hours. Reason unknown. The airline provided a meal voucher at PMI airport I had to get a taxi from manchester airport home as my original plan of family collecting me from the airport was no longer possible due to the flight arriving in the middle of the night. I was unable to go to work on monday 22/07 as planned. I had to call in sick due to the final arrival time in Manchester. This is a new employment, which not only potentially affected people how my employer views me as a reliable employee but I also lost a day’s pay.

Palma de Mallorca-Manchester
Economy

(0)

Igor P

Verified | Jul 23, 2024

Malta-Zagreb

Economy

Problems at airport

21.07. my flight from Malta to Zagreb was cancelled. Beacuse i needed to get back urgently and Ryanair was offering first flight on 25.07., i bought another flight to Zagreb on 22.07. via Esky site operated by AirSerbia flying over Belgrade to Zagreb. Also, i booked a room 1 night in a hotel till that flight. Here i didnt sum up all the expenses i had with Bolt for traveling Please help me compensate my expenses due to the cancelled flight. I have attached most of my receits for expenses. Thank you in advance Igor

Malta-Zagreb
Economy

(0)

Julio M

Verified | Jul 23, 2024

Dublin-Budapest

Economy

Don't remember

Flight was delayed for more than 5 hours. I had to spend that time in the airport and when I landed, I had to get a taxi to arrive to Budapest City Centre because there was not Public Transport at that time (50€ Cost it).

Dublin-Budapest
Economy

(0)

Artem I

Verified | Jul 23, 2024

Nuernberg-Vilnius

Economy

No reason given

My plane was cancelled. I ask for compensation because I did not expect to stay any longer and I have no means of subsistence.

Nuernberg-Vilnius
Economy

(0)

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Saskia V

Verified | Jul 23, 2024

Faro-Eindhoven

Economy

Was charged 165eu (55eu each x3) because app would not check

Attempted multiple times to check in online both the day before and the morning of departure, without success. Had to request help from staff to get app to check us in at the airport and then the checkin closed so i had to go to the desk to check in. The agent here was extremely rude!! Told me to "listen to her!" As my child was asking me a question. She charged me the extra fees and i told her i only had a virtual Mastercard which she said was unacceptable- luckily her coworker overheard this and remedied the situation. She then assigned us seating, giving us 3 separate seats which I thought was no big deal but found it my son was sitting in a row all by himself, with 2 empty seats next to him. We moved ourselves during the flight but since there were many empty seats i fell like she did this on purpose. During the flight i felt like we were being nickel and dimed for everything- no water or coffee without paying and snacks and even lottery tickets and perfume were being sold. Or trip to Portugal we were offered free water and a sandwich. The stewards were not friendly either. This whole experience was really a turnoff and Ryan air is gaining an extremely poor reputation because of these types of experiences. Even the personnel working at the airport stated that they think "Ryan air is the worst airline and would not recommend them to anyone". I would like to get my fine of 165euros back.

Faro-Eindhoven
Economy

Loss: €165
Desired solution

Refund

(0)

Sergii P

Verified | Jul 23, 2024

Valencia-Krakow

Economy

Unknown

Добрый день. Наша семья в последнее время пользуется услугами RYANAIR. При возвращении с отдыха случилось непредвиденное, которое впоследствии привело к потерям времени и денег. Мы купили билеты на рейс FR2228 Валенсия-Краков на 11.07.24 на 20:00 и далеее долны были отправиться с Кракова автобусом на Полтаву (билеты были куплены заранее). FR2228 должен был прибыть в Краков в 23:00 11.07.24, где мы должны были сесть на автобус компании KLR BUS Краков-Полтава в 03:30 12.07.24/ Рейс FR2228 был задержан до 00:50 (12.07.24) и прибыл не в Краков а в Катовице около 03:35 (12.07.24). Ваша компания организовала переезд с Катовице в аэропорт Краков. Туда мы попали около 05:00. Прибыли мы в аэропорт Краков с опозданием в 6 часов. Мы были вынуждены купить билеты на автобус компании ZESEN TRANS Краков-Полтава на 13:30. В результате задержки рейса FR2228 мы потеряли время, понесли дополнительные затраты. Просим компенсировать наши затраты на покупку ноых билетов на автобус (222 €) и компенсировать моральный ущерб (4х100=400 €), итого 622 €. Пассажиры: SERGII PUTINTSEV IRYNA ZHUCHENKO MARIIA PUTINTSEVA KATERYNA PUTINTSEVA

Valencia-Krakow
Economy

(0)

Jonathan Claudio S

Verified | Jul 23, 2024

Dublin-Athens

Economy

I have lost priority due to staff member

The staff member asked me to measure my bag which I did and fit perfectly, however she insisted that the size was not right making me lose the priority pass and boarding almost at the end. I have been travelling. A lot I. Ryanair with this bag and always fit. Is just the back support that I need for my back problem but I have never issues .

Dublin-Athens
Economy

Desired solution

Compensation

Apology / Voucher

(0)

Eduardas F

Verified | Jul 23, 2024

Palermo-London

Economy

No reason given

Missing flight from London Stansted airport to Belfast international airport, because flight from Palermo delayed to London Stansted airport, when I'm arriving to London Stansted airport my flight to Belfast international airport flight, flight info is::: booking reference number ---OQUJ5H , now Reebok my car parking in Belfast international airport for collection car,lost my and my wife day work, stay in London Stansted airport over night, don't gyve any hotels don't gyve any food, nothing att all,

Palermo-London
Economy

(0)

Cedric L

Verified | Jul 22, 2024

Thessaloniki-London

Economy

Influence by other flights

The flight was originally delayed by 2 hours, we were meant to leave Thessaloniki at 21:40 on the 20/07/2024, but did not bord the plane till around midnight as the plane arrived just over 2 hours late at Thessaloniki. We watched has passangers arriving to Thessalniki got off the plane for us to get on. We board the plan, it was announced that we won't be leaving for another 45 mins due to advise by Air control, this was around midnihght or 00:10 am on the 21/07/2024 but the planes besid some how where able to leave and we couldn't. After about 20-30 mins we were informed that we will now be leaving in an hours time from the time of this second announcement. We ended up getting back to London around 3:30 - 3:50 The reality is whe would have never have been stock waiting on the all clear from air traffic if the flight wants 2 hours late in the first place. The reason we ended being 3 hours late is due to Ryanair plane being 2 hours late which left us caught in the extras 1 hour from air traffic.

Thessaloniki-London
Economy

(0)

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Charlotte I

Verified | Jul 22, 2024

Marseille-Rome

Economy

Ryan air app/website breakdown caused me to pay 110€ fees.

Dear Ryanair Customer Service, I am writing to express my profound disappointment and frustration regarding my recent travel experience with Ryanair, which has been the worst I have ever encountered. First, my flight was significantly delayed on both legs of the journey. For my departure, I endured a delay of 1 hour and 30 minutes, and on the return leg, the delay extended to more than 2 hours. This was extremely inconvenient and disruptive to my plans. Adding to my frustration, I experienced a server bug on your website that prevented me from self-checking in. Each attempt to check in resulted in an error message advising me to "keep trying again in 15 minutes," specifically Error 408. This issue persisted, leading me to arrive at the airport earlier than necessary to seek assistance. Upon arrival, your agent informed me that self-check-in was impossible because there were no available seats for myself and my friend on a flight we had booked a month prior. Additionally, I was informed of a general breakdown causing widespread disruption to your airline. Despite this, the agent managed to find us seats that apparently belonged to other passengers, which is highly unethical and unfair. To add insult to injury, I was charged 110€ for not being able to check in myself—an issue entirely caused by your system failure. This series of events reflects poorly on Ryanair's commitment to customer service and operational reliability. I am requesting a full refund for the additional charge of 110€ for the delays and the undue stress caused by your system failures. If this situation is not adequately resolved, I will have no choice but to consider alternative airlines for future travel, as this experience has severely undermined my confidence in Ryanair. I look forward to your prompt response and resolution to this matter. Sincerely,

Marseille-Rome
Economy

Loss: €110
Desired solution

Refund

(0)

Abigail P

Verified | Jul 22, 2024

London-Schonefeld

Economy

No reason given

They delayed a take and said they could not land in Berlin anymore. They said they would bring us either to Cologne or Hannover and provide hotel and transport the following day. Whilst in the air they informed us that we will be landing in Hannover and get bus transport to Berlin. As we landed they sent messages saying they did not get transportation so we should find our own way to Berlin. We had to struggle to get train tricks, getting a taxi to the train station, no seats where available anymore even if we payed for first class, we arrived in Hannover around 1:15am, train was leaving at 2:35 to arrive in Berlin at 5:38am.

London-Schonefeld
Economy

(0)

Yevhenii S

Verified | Jul 22, 2024

Budapest-Paphos

Economy

Unknown

The schedule for this flight was 16-55 -> 20-40. In fact the airplane door was opened after 23-40 (around 23-55). So departure delay was more than 3 hours in total.

Budapest-Paphos
Economy

(0)

Gurpreet T

Verified | Jul 22, 2024

Perugia-London

Economy

Ryanair are not responding to my lost luggage claim!

I flew from Perugia to Stansted on 27th May. When returning to Stansted I learnt that Ryanair had lost my suitcase. I reported this at the airport and completed a Property Irregularity Report (full details provided on my claim report submitted to Ryanair). I then submitted a claim to Ryanair for my lost luggage on 10th June. Their website states that that lost luggage claims will be processed within 28 days. This has already been exceeded and is approaching 6 weeks since I submitted my claim (2 months since my luggage was originally lost). In order to enquire about the status of my claim: I have used their chat bot service on over 10 occasions. Most of the advisors were extremely unhelpful. I was also told by the advisors I would receive a callback from your claims department on 3 occasions. I did not receive any callbacks or emails. I emailed their service to enquire about the status of my claim on 25th June. I finally received a response on 20th July, but no details about my claim were provided. I was simply told I they are looking for my luggage (at this point I have replaced most of my items and have no confidence they will find the luggage anyway two months after the incident). I called their help centre on Wed 10th July. I was promised a callback within 48 hours with an update on my claim. No call was received. I called again on Sat 13th July. After explaining the full situation to another advisor again, I requested to speak to a manager as the advisor was unable to give me any indication of when I would receive information about my claim. He then disconnected the call (and was rude). I called again on 13th July. The second advisor was much more helpful, but again unable to advise me on when I would receive any contact. Since then I have chased multiple times and have had my case escalated twice. Despite this, I have still not received any contact from Ryanair about my claim or compensation. I have also used their website to submit an official complaint on two occasions. Despite this, I have only received automated responses in which I was provided with a long list of hyperlinks (of which I have already used) and again, no details about my claim. I am absolutely disgusted with Ryanair's service. Not only was my luggage lost, but I have taken every step required to submit my claim correctly and on time. Yet, I'm still to receive any contact or updates about my claim. I've tried to contact their company on many occasions through multiple channels and yet am no closer to knowing when I will be compensated for my lost luggage! Don't use them!

Perugia-London
Economy

Desired solution

Compensation

(0)

Anonymous member

Verified | Jul 22, 2024

Hamburg-Porto

Economy

Changing the bag

Dear Sir or Madam, I want to complaint about your Ryanair company policy and demand a compensation or to be able to change my reservation. Ryanair cancelled my flight from Hamburg to Porto, so I was forced to change my plans and to book another plane, on another day, from another city (Berlin instead of Hamburg). Now I just want to change my cabin bag to check-in bag, as the circumstances have changed and I now need different luggage. I know that Ryanair is a non-refundable company, but I want to emphasise that this situation should be an exclusion. The reason is simple: it was the airline, not me, who first breached the service agreement between the company and the customer by cancelling the flight. Because of Ryanair I was put in a difficult situation and had to change my plans. Now I just want to change one type of the bag to another, paying the difference by myself. When planning my trip, I couldn't have foreseen the flight cancellation. Therefore I insist that it is my right as a customer to change my luggage in such an extraordinary situation, as it was Ryanair who made the first change and I am now forced to adjust.

Hamburg-Porto
Economy

Desired solution

Compensation

Refund

Expenses reimbursement

(0)

Francesca G

Verified | Jul 22, 2024

Bari-Vienna

Economy

No reason given

Dear All, We were scheduled to depart from Bari on 12 July at 20:20 hours. With a considerable delay, we manage to enter the plain around 3 AM of 13 July 2024, but were ordered (like all the other passengers) to leave the aircraft after almost one hour. We were also not provided any accommodation to spend the night. We were only given two food vouchers of EUR 4 each on 12 and 13 July 2024. The airport staff claimed that any expenses would have been reimbursed by the company. Ms.D'Errico and I were also denied onboarding at 14:00 on 13.07.2024, despite message from Ryanair that this would be our onbarding. When we finally managed to get in the plane, the flight was again delayed. The reason is that the aircraft was too hot. I also got a heatstroke when I landed in Vienna (presumably around 19:00-19;30 hours) and felt sick in the airport. Please also note that it has been impossible to make this claim via the Ryanair website, possibly due to a glitch, as it was constantly shown as error. Overall this has been an extremely unpleasant experience. 20+ hours delay, no assistance, no detailed information, no accommodation, no adequate food voucher. I remain available for any further information on this claim. Thank you for your attention on the matter. best regards, Francesca

Bari-Vienna
Economy

(0)

Huilyn N

Verified | Jul 22, 2024

Dublin-Vienna

Economy

No reason given

My flight from Dublin to Vienna was delayed from 9:30am to 13:45pm, then to 22:25pm, and then to 0:25am the following day, and then back to 22:20pm on the scheduled day. The airline counter in Dublin cited weather and then Vienna airport ground control reasons, but could not explain what the weather or airport conditions were that caused the delay. I was offered a stand-by flight at 18:35 (which was again further delayed till 19:00) without a guaranteed seat and without any other compensation, including if I had to switch back to the original delayed flight. I nearly missed the last train to my accommodations in Vienna when I finally arrived at 22:50 after a 10 hour delay

Dublin-Vienna
Economy

(0)

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Vismantas V

Verified | Jul 22, 2024

Dublin-Barcelona

Economy

Dublin

I was boarding and I had only a back pack with me and it fitted in the required bag space and I still Had to pay 60€ for no reason witch is shit before u go on holidays so my father traveled with that bad loads off times and there was no problem….

Dublin-Barcelona
Economy

Loss: €60
Desired solution

Refund

(0)

Claudia B

Verified | Jul 22, 2024

Bergamo-Schonefeld

Economy

Problems at airport

We departed later than scheduled, about 1h3O later. It was already around 11 pm. In the middle of the flight, We were informed we were going to be diverted to Hannover because Berlin airport was extrict with norms and it was too late for landing there, and that we were going to be taken to the BER airpot by bus. I got a seat on the bus and I we arrived at BER at 4:45; 5 hours and 45 minutes later than scheduled. Sleepless, tired, a following day completely lost and not even a drink to ease the tension. Of course, I demand a compensation for all side -inconveniences caused.

Bergamo-Schonefeld
Economy

(0)

Albina I

Verified | Jul 21, 2024

Barcelona-Lisbon

Economy

No reason given

We were not warned in advance. We have fully paid for a hotel in Lisbon, and on July 24 we have a flight from Lisbon to Paris. This flight requires a refund. At the reception I was offered to spend the night in a hotel in Barcelona and fly to Paris on July 22, 2024, I agreed, but I need a hotel in Paris from July 22, 2024 to July 24, 2024. Provide me with a hotel in Paris and return the money I spent on a hotel in Lisbon Нас не предупреждали заранее. У нас полностью оплачен отель в Лиссабоне, и 24 июля у нас рейс Лиссабон - Париж. Этот рейс нужно возврат денежных средств сделать. На стойке регистрации мне предложили переночевать в отеле в Барселоне и 22 июля 2024 года вылететь в Париж, я согласился, но мне нужна гостиница в Париже с 22 июля 2024 года по 24 июля 2024 года. Предоставьте мне гостиницу в Париже и верните средства которые я потратил на гостиницу в Лиссабоне

Barcelona-Lisbon
Economy

(0)

João M

Verified | Jul 21, 2024

Malta-Porto

Economy

Unknown

The flight was delayed for no apparent reason, and the staff on the plane even made a point of making a lot of trouble with other people's bags. We were supposed to arrive at 5.15pm and arrived after 8.30pm.

Malta-Porto
Economy

(0)

Saoirse B

Verified | Jul 21, 2024

Dublin-Manchester

Economy

Problems at airport

We arrived at our gate at 8:30pm just in time for boarding and were told by a member of staff our flight was delayed until 10.30pm. Was given no extra information and went back to the gate every 30 minutes checking if anything had changed. No update on the delay on the ryan air app or on the flight board. We went back up to our gate and no one was there. We had seen another flight for manchester so my partner went up and asked if that was our new gate. we were told that our flight that we had been told was delayed for 2hrs had taken off, with no update or information given to us. We went to customer service and the woman was extremely unhelpful and when we explained how a member of staff had given us misinformation and no updates were provided on the delay on the app i was greeted with a response of why did everyone else get on? she was completely careless and lacked sympathy to our case and told us to come back tomorrow, if that had been the case we would’ve lost €100 on the hotel we had booked for that night. Thankfully with a lot of pressure and persistence from my partner we were allowed on the flight 5 minutes before it was almost done boarding. The lack of communication and consideration for our situation when it was 100% the airlines mistake was extremely stressful. Another couple of people were in the same situation and had to pay €100 extra to get on the flight. We paid €14 for seating together and had to sit separate and had a taxi booked for collection from the airport and had a cancellation fee to pay. It was an extremely stressful situation and to make matters worse, our flight home today on the Sunday 21st got delayed another 2hours for no reason. Overall we’ve been delayed 4.5hrs with this airline in one weekend away. We arrived in manchester on our first night at 11.15pm and were supposed to be there by 9.30pm. Will absolutely never fly with ryanair again!

Dublin-Manchester
Economy

(0)

Ryan O

Verified | Jul 21, 2024

Dublin-Manchester

Economy

Problems at airport

We arrived at our gate on time and were told that the flight from Dublin to Manchester was delayed until 10:30 due to a different flight. We waited and came back to check later and were told the same thing. However it was a different flight an hour before that had been delayed which was not specified to us as we were just told a flight to Manchester and been delayed. So when we went to the gate for that flight we were told our flight had left. I explained this to one of your worker at your customer service but she would not help us in the slightest.Luckily we rushed to back to the gate and someone was able to change us to a different flight to Manchester that was leaving at the same time. We were not the only people who had this problem as well . We had a taxi booked in Manchester for our scheduled arrival which I had to change as we were an hour late. To add to this our flight back home to Dublin has been delayed a further 2 hours. I find this matter ridiculous and showing the unreliability of your airline.

Dublin-Manchester
Economy

(0)

Camilla L

Verified | Jul 21, 2024

Billund-London

Economy

Don't use

Delayed flight yet again. 2 hours delay minimum! Travelling with a young child. Will I be able to get to my hotel arriving at 2:30 at night: probably 3 :30 before I get out of the airport. So poor! Won't ever use again. I've had so many cases of evening delay with this airline. Firmly believe that their ability to operate a reliable company should be challenged.

Billund-London
Economy

Loss: €47
Desired solution

Compensation

Refund

Expenses reimbursement

Apology / Voucher

(0)

Hanifa H

Verified | Jul 21, 2024

London-Agadir

Economy

Baggage did not arrive at Agadir

Arrived in agadir an hour and a half late. Luggage did not arrive. Nobody at lost and found to help us. No one to give us PIR number. I have emailed ryanair but had no response. Cannot get through to anyone on the phone. Have been back to the airport twice but still got no updates. My psoriasis and arthiritis medication is in the suitcase and is needed urgently. I have 3 cases in total. I need my medication asap

London-Agadir
Economy

Loss: €300
Desired solution

Compensation

Refund

Other

(0)

Parsla K

Verified | Jul 21, 2024

Riga-London

Economy

Technical problems

On the 19th of July CrowdStrike released a driver update that affected global systems including Ryanair. I received an email informing me that my flight had been cancelled with the booking reference: YL5PSF However, when I fill out the form on their website (https://refundclaims.ryanair.com), I am prompted with the message "Unfortunately we cannot process your application for one of the following reasons: Flight has not been cancelled or delayed > 5 hours All customers on this flight reservation travelled so no refund is due." Leaving me unable to request any sort of compensation.

Riga-London
Economy

(0)

Siarhei Y

Verified | Jul 21, 2024

Riga-Schonefeld

Economy

Technical problems

The flight was rerouted to POZ. It departed RIX at 11:45 and arrived in POZ at 12:01 local time. Then we were transferred by the airline to Berlin (original destination) by bus. The bus left POZ at around 13:00 and arrived in Berlin at around 16:30, therefore the total delay is 5h+

Riga-Schonefeld
Economy

(0)

Stephen S

Verified | Jul 21, 2024

Bratislava-Edinburgh

Economy

Booked flight on app KWGTFG

Before payment it said pay €123.88 and after payment email from Ryanair stated payment €154.37 €30.49 more than stated I would like a refund of €30.49 as you can’t say one price then charge another.

Bratislava-Edinburgh
Economy

Loss: €30
Desired solution

Refund

(0)

Vivian D

Verified | Jul 21, 2024

Faro-Luxemburg

Economy

No reason given

I had to work the next day, because of the cancellation I had to call into work explain everything and had to cancel all my appointments that I had on that day. Another flight was book for the next day but to a different airport which was much further from where we lived. Worst experience with Ryanair .

Faro-Luxemburg
Economy

(0)

Matthew C

Verified | Jul 21, 2024

London-Alicante

Economy

Alicante Spain return flight charged for luggage

I had already paid for luggage out bound and inbound but was charged again at Alicante for x2 10 kg bags I had already paid for in my booking with Ryanair , the charge was £77.38 english pounds

London-Alicante
Economy

Loss: €96
Desired solution

Compensation

Refund

Expenses reimbursement

Apology / Voucher

(0)

See detailed ratings

Sean O

Verified | Jul 21, 2024

Dublin-Amsterdam

Economy

Incorrectly charged for hand luggage small bag

Travelling many time with same bag with Ryanair, asked to put in grid it fitted but young low size Hispanic girl said it needed to be under the bar which is false.Why did this happen and when can I expect my €60.00 reimbursement, fellow passenger's shaking their heads,it went under my seat on flight.As it always did.

Dublin-Amsterdam
Economy

Loss: €60
Desired solution

Refund

(0)

Patrik L

Verified | Jul 21, 2024

Zagreb-Beauvais

Economy

Technical problems

I was waiting at airport for my flight. Then first it was delayed for 3 hours and then got canceled. I don't understand why. Me and my friend had a reservations at Booking, at GetYourGuide and also another flight for home. So I lost money on all of this reservations.

Zagreb-Beauvais
Economy

(0)

Tomislav V

Verified | Jul 21, 2024

Zagreb-Beauvais

Economy

Technical problems

I purchased a ticket for a day trip to Mont-Saint-Michel from Paris through the agency GetYourGuide for €130, and I paid €225 for a hotel in Paris. To get to Paris, I bought a round-trip flight ticket from Zagreb to Paris. The departure flight was scheduled for July 19, 2024, at 19:45. Initially, the flight was postponed to 22:30. At 19:58, I received a message that the flight was canceled.

Zagreb-Beauvais
Economy

(0)

Andrea C

Verified | Jul 21, 2024

Valencia-Lisbon

Economy

No reason given

We were delayed approximately 5 hours and given one reason for the delay by the pilot, but the Ryanair website now gives a different reason. The pilot said it was weather conditions but the website now says air traffic control issues. I do not therefore believe what Ryanair are telling us.

Valencia-Lisbon
Economy

(0)

Joan B

Verified | Jul 21, 2024

Edinburgh-Budapest

Economy

Technical problems

We went to airport at 2pm . At 5pm they delayed for 5 hours because of technical issues. They cancelled the flight at 22.05pm .

Edinburgh-Budapest
Economy

(0)

Stavros K

Verified | Jul 21, 2024

Thessaloniki-London

Economy

No reason given

I missed my scheduled bus, and I arrived in the early morning, while I had an important business meeting at 10 am.

Thessaloniki-London
Economy

(0)

S Z

Verified | Jul 20, 2024

Manchester-Poznan

Economy

Luggage delays

We are very upset that while sat on the plane that was delayed to depart for an hour, we saw our bags burning taken out of the aircraft. When we arrived in Poznan yesterday our final destination, we have been told that all the luggage was left in Manchester. Very disappointed that bags were taken out of the plane!!! My son’s medication is there plus our personal belongings, we don’t have a spare clothes and are still unsure if and when our bags will arrive?!? Can someone give me the follow up please? Where are our bags? Photo of the queue for lost property in Poznan. We spent over 3 hrs waiting!

Manchester-Poznan
Economy

Loss: €500
Desired solution

Compensation

Refund

(0)

Nicola C

Verified | Jul 20, 2024

Limoges-Edinburgh

Economy

No reason given

Hello, Please can you accept this e-mail as a request for cost reimbursements due to our cancelled flight from Limoges to Stanstead - please see the details below. Names of passengers - Mr Alexander Crawford and Mrs Nicola Crawford Flight number - FR 8777 Date of cancelled flight 20th November 2023 - Limoges to Stanstead - Also the cancellation of this flight ( FR 8777) meant we were unable to take up our connecting flight (RK 9817) from Stanstead to Edinburgh on the same date. We were notified of the flight cancellation on the 19th November and in order to obtain instruction and information regarding onward travel options we attended the Ryanair Customer Services desk at Limoges Airport on the 20th November, we were informed there were no re-routing options until Wednesday 23rd November, at the earliest. As it was imperative to return to the UK no later than 21st November, we asked about alternative options, i.e heading to the nearest port or Euro Tunnel via road. The customer services representative advised us to keep all receipts and provided us with details of the complaint and refund process in this circumstance. Due to work commitments and our pet care in the UK, which would have incurred substantial costs to ourselves, including loss of earnings, we were left with no option but to look at the road and Euro Tunnel option. Please see below the details of costs incurred and all associated receipts will be attached. Petrol - 50.00 Euros - 43.45 GBP Toll fees 21.20 and 13.40 - Total 33.60 Euros - 29.19 GBP Overnight hotel accommodation 59.60 Euros - 51.78 GBP Euro Tunnel Crossing 333.71 Euros - 290.00 GBP Train from Peterborough to Edinburgh 148.40 GBP We will also be requesting the refund for both the flights detailed above - 94.88 GBP **with and exchange rate of 1 Euro = 0.8689 Total refund request for costs incurred 657.70 GBP We have kept all costs at a minimum, please can you acknowledge receipt of this mail and I will look forward to hearing from you. Please advise if you require and additional information in order to proceed with this request. Regards Nicola

Limoges-Edinburgh
Economy

(0)

K P

Verified | Jul 20, 2024

Edinburgh-Palma de Mallorca

Economy

Due the the outage I missed the free ‘change flight in 24hrs

I could not access a free flight change within 24hrs due to the global outage. Ryanair now refuses to use their discretion to allow a free flight change, and wishes to charge more than the cost if the original flights make the required changes, Given the circumstances I would have hoped for flexibility as a good will gesture in these circumstances.

Edinburgh-Palma de Mallorca
Economy

Desired solution

Other

(0)

Brenda H

Verified | Jul 20, 2024

Faro-London

Economy

Technical problems

Flight from Faro Airport to Stansted Airport on 18th July 2024 - due to depart at 16.35.pm was cancelled due to a technical issue with the aeroplane. Another flight was sent to collect the passengers which departed at 20.15,pm that evening.

Faro-London
Economy

(0)

Marcel J

Verified | Jul 20, 2024

Birmingham-Bucharest

Economy

No reason given

our flight suppose to be at 16:15 and to land at 21:30 in Bucharest but it was delayed and it starts at 20:35 and landed at 1:30 at Bucharest

Birmingham-Bucharest
Economy

(0)

Arianna M

Verified | Jul 20, 2024

London-Cagliari

Economy

Yesterday, we arrived at the airport to catch our flight - myself, my father, and my mother. It was chaotic, and we were crushed among the crowd for three hours, without any information on what to do or updates regarding the flights. After waiting in line for three hours, we finally reached the Ryanair desk, where we presented our tickets and passports. The Ryanair agent informed us that our flight was cancelled. I even asked her, "Are you sure?" because I had seen the list from her colleague, and my flight number was not on it. She replied that she could not issue the boarding passes because the flight was cancelled. She added, "When we cannot proceed, the flight is cancelled." She then advised me to call customer service for a refund and to book another ticket for the next day, as there were no other flights after mine, and it was the only one. Consequently, we returned home. However, I later checked online and saw that my flight had not been cancelled. We now demand a refund or to be rebooked on another flight, as this situation was not our fault. It has been very stressful for my 80-year-old parents to deal with all this, and the Ryanair agent said we cannot get a refund because our flight wasn't cancelled.

London-Cagliari
Economy

(0)

Mary C

Verified | Jul 20, 2024

Rome-Cork

Economy

Don't remember

Left in airport for 5 hours not even offer a cup of tea or anything to eat not even water not letting us know what time we were flying at then I had to have my son in cork airport as I wasn't feeling well for 5 hours as we were suppose to be there 530

Rome-Cork
Economy

(0)

Nayalya B

Verified | Jul 20, 2024

Lodz-Milano

Economy

Paying to check in

We checked in on the app 4.5 hours prior to boarding time and then came to the Ryan Air counter and they demanded that we pay money to check in again because it was past the time allowed. Terrible company and horrific customer service.

Lodz-Milano
Economy

Loss: €1056
Desired solution

Compensation

Refund

Expenses reimbursement

(0)

Julie K

Verified | Jul 20, 2024

Zagreb-Rome

Economy

No reason given

In addition to the attachment provided of the delay from 15.45 to 18:20, we never took off for the air until approximately 7:30-7:45 due to a woman in the front crying that she left some item in the terminal. She was speaking Italian so it was hard to understand but the airline flight attendants, the man from the tarmac and the pilots were all involved in helping her find her missing item. This further delayed the flight process. We were not provided any compensation or free items during the flight for food or drink. We were not provided any vouchers. We were not provided with any explanation for delay.

Zagreb-Rome
Economy

(0)

Cristina P

Verified | Jul 19, 2024

Athens-Vienna

Economy

Technical problems

Microsoft IT crash caused Ryanair server errors in VIE airport which led to a delayed arrival to ATH causing my flight from ATH to VIE to consequently also be delayed. The ETA for my flight in VIE is 0035. Originally, it was expected to be 2120.

Athens-Vienna
Economy

(0)

Zuzanna R

Verified | Jul 19, 2024

East Midlands-Krakow

Economy

Due to system issues I couldn’t check in my suitace. I was waiting 3h in queue and have been told we won’t make it today. Plane took off with people without suitcases. The rest people had to go back home with empty hands losing money and time.

East Midlands-Krakow
Economy

(0)

These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).

Ryanair complaints: comments, page 46

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