British Airways Flight Delay and Cancellation Compensation

I received an e-mail from British airways warning that the flight maybe delayed which I received just prior to arriving at the airport on 17th May in Rome. The e-mail stated it maybe delayed due to adverse weather conditions in London and restrictions with air traffic control. I found this to be a complete lie following just over a 3.5hour delay as we were preparing to set off in flight the pilot apologised for the delay explaining the reason being the plane had been delayed at Heathrow due to a delay in the arrival and then disembarking the passengers then due to the plane then not being fit for purpose for the flight the plane had to be swopped which caused a further delay. All passengers heard the same announcement with no mention of weather conditions impacting on the delay of the flight. The fact that British airways felt the need to lie to passengers is concerning and also the fact that health and safety was skipped to hurry the planes take off additionally even more concerning. We never had our seatbelts checked before taking off and it took repeating to ask for a specific baby and mother seatbelt before one was provided additionally no check on seats being in an upright position, loose luggage laying on the floors or tables all closed was completed prior to take off. The outbound flight and service started our holiday off on a bad path which is another complaint and thanks to British airways it finished as it began.

The flight was cancelled due to strike. We were rerouted the next day via Brussels to Heathrow.

due to my original flight AA80 cancellation, i was put on a next available AA flight to Heathrow, caused missed connection, next available BA flight to Manchester over 5 hours late

No information from 15:05 (scheduled departure) to 16:05, when information for delayed departure time was provided. No reason for delay provided.

My departing was delayed at Heathrow due to technical issues causing me to miss my connecting flight in Chicago. British Airways offered no assistance and told me I would have to rebook my flight once I arrived in Chicago. I was originally scheduled to land in Kansas City at 5pm but didn’t land until 9:32 pm due to the missed connecting flight. I missed my sister’s 7pm concert as a result of the delay.

Boarded the flight and sat onboard for 2 hours, after which we were told the plane went technical. An alternative plane could not have been found.

I got on the plane at Gatwick 16.4.24 but unfortunately there was a technical fault so another plane had to be found to fly to Tobago Flight No BA2159X Name Angela Terry

I got a text from BA to say my original flight (BA0016 Saturday 23 March, 2024( was delayed overnight and no details regarding the new departure time. I tried to call BA but could not get through to anyone. I made arrangements to stay another night in my hotel but had to move to a different and less comfortable room as I was unable to ascertain whether any other accommodation options were available to me through BA. A few hours later I got an email with a new e ticket for a flight the following night, over 24 hours from my original departure time. This flight departed around an hour late and I eventually arrived back in London over 24 hours late. I have tried to claim compensation through BA's website. The claim tracking site now tells me my case is closed but I have had no contact from British Airways to explain the outcome. I was forced to take half a day off work as a consequence of my late arrival. The care provided by the airline has been shocking and it has been impossible to contact anybody by phone or email to follow up the case. This has been extremely stressful. I should add that I was travelling on my own which made the situation more difficult.

Flight departed at 9:50am and immediately returned to Heathrow due to smoke in the cockpit. Waited on plane for local authorities to “check it out” for 1 hour then transferred us to buses where we stood for another hour. BA took us to terminal where we waited until 3pm boarding. Then sat on new plane for another hour to load supplies.

Dubai had cloud seeding / rain / storms and flight was cancelled 10pm on 18th April - due to fly on 19th April at 12.20pm I flew at the end at 21.30pm on 19th April Ba offered a flight to Abu Dhabi on 21st April, with no transfer included. Me and my friend are registered disabled and that option was not suitable for us, and would have been too costly to get to Dubai

Airplane had difficulty receiving messages from the tower

Staff required 12 hours rest period . Late due to late arrival previous evening

Three hours before the day of the flight, the flight was suddenly cancelled,

Four hours before the day of the flight, the flight was suddenly cancelled.

I firstly flew from Glasgow to London city. This was delayed and so the London City onward connection flight was cancelled. Staff told us that they had been working for too many hours on the first flight and so could not fly to Geneva.

Early morning flight cancelled, apparently due to Storm Kathleen (but many other flights from Heathrow continued as normal). We were booked onto the late evening flight on the same day. That flight was also delayed, but only by less than two hours. The result was that we lost nearly a full day of our holiday. We also arrived too late to use public transfer to get to our accommodation, so we had to spend 120 euros on a taxi. Furthermore, we spent £240 on a hotel (and parking) at Heathrow the night before the flight, on the basis that we needed to be at the airport very early for the original flight.

I had a connecting flight from new york to chicago scheduled to take off at 3:40 p.m. I had approx 1 hour to check in for my connecting flight and was guided accordingly. However, at security check point i was stopped and my luggage was scanned and tested for drug traces. I answered to every single query of the officer and advised her that i have a connecting flight to catch. Nothing suspicious was found. At 3.30p.m the officer asked at what time i have my flight. I said at 3.40 and she literally told my to pack my things up and run to the gate. I rushed to the gate and unfortunately the plane already left for takeoff and i was advised to call at a counter to book another flight. I was up on a flight the next day (23rd April 2023) at 8:50a.m. I had to wait at the airport for 16 hours and slept on the floor at the airport.

We’re really sorry that your flight has been cancelled today. This is due to the inbound aircraft having to divert to Doha, due to the ongoing impact of recent adverse weather conditions in Dubai

Flight delayed, once we boarded the plane, there was further issues and delays and flight was delayed again till the next day

Upon arriving at AMS airport, when I went to check in - I asked the lady why our 11.40am flight was cancelled - she said she didn’t know & she asked her colleague beside her, and her response was the same- she didn’t know.

Flight caned the day before our flight was rebooked the day after we arrived at the airport on time, and our tickets were not issues at the desk. We received an email with rebooked tickets, but the flight was overbooked. There was no other flights to Guatemala in the next couple of days so we had to fly to Salvador and pay for tickets from El Salvador to Guatemala ourselves we are a family of four and we were delayed for two days in London

They canceled my flight when I was already at the boarding gate. I received a message saying I had to call to rebook and spent 1 hour on the phone only to receive another flight which was 24 hour later. The company didn’t gave us accommodation nor transportation from and to the airport. We had to pay for all of that and we also lost the money for the one night we didn’t spend in Mexico City, as well as an appointment we had at the French Ambassade. They said we could send an email to the service center but that it was not sure that we received a compensation. I was supposed to arrive to Mexico at 9:00 pm on Wednesday 10th January 2024, and I finally arrived at Thursday 11th at 7:00 pm.

I went to several AA Airlines counters at Heathrow Airport in London, but they didn't provide me with a clear solution, and I was discriminated against and only got a hotel and dinner after strong demands.

I was told at 1030 am that my flight at 1535 was cancelled (same day ie 5 hrs before). They stated due to adverse weather conditions and flight control issues in LHR but it was clear and good weather and other flights landed just fine in LHR. The true reason is likely not enough passengers on the flight at 1535 but this is of course guesswork. BA have done similar before. The exact text from BA quoted here: We're sorry that your flight has been cancelled today because of Air Traffic Control restrictions at London Heathrow due to adverse weather conditions. To help get your travel plans back on track, we'll be rebooking you onto the next available flight which you can view in Manage My Booking. Please look out for an email with information. British Airways

cancelled few hours before due to take off, no reason given

We had a connecting flight from Heathrow Airport at 17:10 pm on 22nd July, 2023. We got an alternate flight from Heathrow to Copenhagen on 23rd July at 7 am in the morning which was extremely uncomfortable as we had to stay overnight in London being senior citizens with no currency on hand. From there, we got a flight to Toronto on 23rd July at 12.50 pm. This whole ordeal was super uncomfortable, tiring and hectic as we both are Senior citizens as well as no currency was provided to us to travel to London airport from the hotel. In addition to this, we did not receive our luggage in Toronto and received it after 3 days and one suitcase was delivered to us after one whole week. We had our medicines and prescriptions in luggage which caused huge inconvenience to us as we have been instructed by our doctor to not skip it. We already filled a form for refund on 24th July, 2023 but we have not received any reply or communication yet and it’s been 4 months already. After all this major inconvenience and hassle, we arrived at our final destination : Toronto over 20 hours late.

They changed our connecting flight to another which made us arrive with nearly 12 hour delay, without even informing us until we arrived at the airport.

First flight cancelled due to weather. Stand by next flight delayed 3 hours due to plane being in wrong place Due to this missed both connecting flights. The airline provided no accommodation or staff assistance when connection was missed. When I arrived in Heathrow it was gone 11pm. No staff availability and no hotels available. Had to sleep alone in airport and wait until next day at 4am to speak to a member of staff as the help phone lines close at 8pm and do not open till 6 The next morning booked on new flight. When connecting in a different country to original booking the connection was so tight this meant when I arrived in Bangkok my luggage did not as it was still in connection airport Copenhagen. Took 48 hours for luggage to arrive I arrived in my final destination 12 hours later than expected. 7:00am 2nd April This inconvenienced me massively as I was due to start a tour that day and I missed the first part and also had to luggage!

Flight was cancelled at around 19:10 - this was 50 minutes after we were due to take off. I was not provided with a reason. The flight they proposed to move me to arrived around 30 hours after the original flight in a different City. I was therefore not able to attend an event with family for which we had purchased tickets.

Engine overheat during the flight, it returned to London Heathrow airport, and the flight is schedule to be tomorrow 1600, 22 hours later than the original flight.