How to Check In for Your EVA Air Flight: Timing, Locations, and Steps

Written By Joanna Teljeur

Last Updated: August 28, 2024

Image source: commons.wikimedia.org

Did you know that in 2023, SKYTRAX ranked EVA Air #9 in the World’s Top 10 Best Airlines? Because of their outstanding reputation, you’d expect the check-in process to be convenient and easy, right? 

Well, according to many passengers, it is! The carrier has multiple options to help you begin your journey with as little stress as possible, and they employ the latest technology to provide a faster and more efficient process. If you’re looking for detailed information about EVA Air’s check-in services, then keep reading. We’re going to unravel all the complexities so you can breeze through the process like a pro. 

Has your EVA Air flight been delayed?You might be eligible for airline compensation depending on where you’re travelling. To find out if your flight qualifies and how much you could claim, just enter your basic details below.Find Out Now For Free

How Does Check-in Work?

Check-in is a necessary process required by all airlines. It confirms your intent to take the flight you purchased and gives you the opportunity to fine-tune the details of your booking. So, if you want to pick or switch-up your seat, upgrade, make adjustments to your baggage choices, or make meal requests, you can do all this when you check-in for your EVA Air flight.

So, how does check-in work? Well, it depends on what method you use. First, you should collect the information you’ll need.

• A valid passport
• Your reservation number or
• Your eTicket number, or
• Your EVA Air number
• Visa documents (depending on where you’re going)

When Should You Check-in with EVA Air?

Online check-in is usually the same no matter where you’re travelling, but if you’re planning to do this at a desk or kiosk, check with your departure airport for exact times as they can sometimes vary. 

Online check-in hours

Opens 48 hours before departure

Closes 1 hour before departure

Airport Check-in (desks and kiosks)

Opens 3 hours before departure

Closes 1 hour before departure

EVA Air Automated Check-in

If you want to avoid the process altogether, you can do it by applying to the airline’s automated check-in service. It literally checks you in for your flight 48 hours ahead of departure for all the legs of your flight.

If you have baggage to check, you can simply leave it at the bag drop-off area when you get to the airport. As for seat assignments, the system will choose a seat if you haven’t already done so during booking, but you can always change this online or on the app.

How it Works

1. Go to MANAGE YOUR TRIP on the site or app to apply
2. Select the flight segment
3. Enter your passport and contact information
4. You’re ready!

Online Check-in Methods: Website & App

• Anyone with a valid, confirmed EVA Air ticket can check-in online. 
• You can use this method even for international flights. 
• If you have a booking with a codeshare partner, you will have to use that airline’s site or app.
• Once you complete the process, you can pick-up your boarding pass and drop your bags at the airport counters and/or kiosks at least 1 hour before departure.

To check-in on Evaair.com, navigate to the page and look for the MANAGE option on the top menu. Click it, and you will see among the available options, CHECK-IN. Select that and another window will open where you can enter your booking number and name and proceed through the prompts to complete the process.

To check-in with the EVA Air app, you must first download it to your device. Then look for the CHECK-IN option in the menu and follow the prompts. 

Who Can’t Check-in Online?

Some passengers will need to visit EVA’s check-in desks as the online process will not meet their needs. These passengers include:

• Anyone with an upgraded booking
• Passengers who do not have an electronic ticket
• Anyone with an unconfirmed booking
• Travellers whose booking hasn’t been ticketed
• Anyone who has to pay a difference in fare or tax
• Anyone travelling with pets
• Passengers who have discrepancies with their ticket and booking information
• Anyone who has special needs or needs extra assistance.

At the Airport: Kiosks & Check-in Counters

If you prefer to check-in at the airport, you can do this with self-serve kiosks or in-person at the counter. Even if you complete this process on-line, you might still need to use these airport methods to print your boarding pass, verify travel documents, or check your luggage.

If you do decide to check-in at the airport, you’ll have to give yourself plenty of time to get through any queues at the kiosks and counters but also at security.

What time should you arrive at the airport?

Domestic flights: At least 2 hours before departure

International flights: At least 3 hours before departure

EVA Air Kiosks

Kiosks generally follow the same hours as the check-in desks, opening 3 hours before departure and closing 1 hour before departure. 

Passengers who have an early morning flight that leaves before 6:00AM can use the overnight kiosks, but these are not always available at every airport so check before you go.

As with the online check-in methods, kiosks allow you to add or change your baggage preferences, upgrade, select or change seats, and make other flight-related choices. You can even print bag tags and boarding passes unless you’re at the following airports:

• Amsterdam
• Los Angeles
• Seattle 
• Toronto

This option is free for all passengers, but some situations will require you to visit the check-in counter to complete the process. 

So, don’t go use the kiosks and use the check-in counter if you:

• Have more than two connections,
• Haven’t an e-ticket,
• Need special assistance,
• Are travelling with a child under 2 years old, or
• Your booking hasn’t been confirmed

EVA Air Check-in Counters

One benefit of using this method is having the chance to speak with airline agents who can address any questions or concerns you might have. While the lines may be long, they are usually marked with separate queues for the different seating classes to make it a little more efficient.

If you haven’t checked-in or completed check-in online or on the kiosks, the check-in counter is the place to verify your travel documents and details, choose seats and other in-flight options, check bags and get your boarding pass.

The hours of operation for check-in counters can vary considerably depending on the airport, but the following table will provide you with some guidance for European and North American airports.

Airport Check-in Desk Hours: Europe & North America 

Tips for an Better Eva Air Experience

1. While digital boarding passes are convenient, it’s best to always print a copy in case you can’t access your device.
2. Always check in as early as possible to minimise any issues at the airport.
3. Keep photos of all your travel documents in case they go missing.
4. If you have a flight delay or cancellation, be sure to keep track of when you actually arrived at your final destination, and use our compensation calculator to see if your flight qualifies.
5. Download the airline app so you can stay abreast of any changes to your flight like last minute gate changes.

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