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RATED 4.5/5 AFTER 28,876 REVIEWS
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TUI Airways Reviews and Ratings

Read 54,983 verified passenger reviews to find out if TUI Airways is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Friendly Cabin Crew
Good Value for the Money
Comfortable Premium Seating

Cons

Frequent Delays and Cancellations
Inconsistent Ground Service
Poor In-Flight Entertainment

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TUI Airways reviews

3.76

Terrible
(33)
Poor
(21)
Average
(15)
Very Good
(3)
Excellent
(2)

Fiona G

Verified | Oct 27, 2026

Manchester-Chania
Economy

Full holiday cancelled 12 days befo...

Full holiday cancelled 12 days before departure No compensation given Had refund Flight leaving Manchester airport on 28th July. Return flight was leaving Chq airport on 8th July. Both cancelled including hotel.

Manchester-Chania
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to £520 back for Flight cancellation.

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Gwenda L

Verified | Oct 27, 2026

London-Ibiza
Economy

2 passengers denied boarding. Also ...

2 passengers denied boarding. Also other persons in our party allowed boarding. No TUI reps in site and staff refusing to help. Over £3000 lost on flights, a holiday we couldn't attend. This was also for a wedding.

London-Ibiza
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Denied boarding, you may be owed up to £520 in compensation.

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Lenny G

Verified | Oct 27, 2026

London-Tenerife
Economy

Flight was continually delayed with...

Flight was continually delayed with multiple reason provided - eventually went over 48 hours late, without any information or support.

London-Tenerife
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to £520 for Flight delay.

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Terezia M

Verified | Sep 28, 2026

Budapest-London
Economy

The worst service, I booked my flig...

The worst service, I booked my flight well in advance. Last moment the airline announced that the flight would take 1 and half longer unexplained with no option to change or cancel the flight. The flight was delayed leaving the airport for over one hour, again the Tui employees being very unhelpful. Never had such a bad experience not even with budget Airlines like Ryanair or Wizz. Never ever would book flight with Tui!

Overall

Poor customer service, delayed flight by over 3 hours
None

Budapest-London
Economy

Comments

Passenger rights expert: That Flight delay might not be a total loss — you could still claim up to £520 in compensation.

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Ronald C

Verified | Sep 27, 2026

Corfu-Edinburgh
Economy

Flight delay

Bad organisation not very helpful at airport when at Edinburgh to collect our cases no one available to speak to when the did not turn up

Corfu-Edinburgh
Economy

Ronald C

Verified | Sep 27, 2026

Corfu-Edinburgh
Economy

Flight delay

Bad organisation at the airport for passengers ,don’t inform passengers about what’s happing did not help at the airport when our luggage did not arrive at Edinburgh airport ,no one to advise

Corfu-Edinburgh
Economy

Sian C

Verified | Sep 23, 2026

London-Negril
Premium economy

Deeply disappointed with TUI. After...

Deeply disappointed with TUI. After years and years of travelling with them, I never expected to feel so let down by a company we trusted with our family’s safety. Almost a year on from our holiday at Grand Palladium Jamaica, we are still waiting for answers. TUI sent our family to Jamaica just one day before Hurricane Melissa — a catastrophic Category 5 hurricane — hit the island and travelled directly through our resort. What makes this even more difficult to understand is that, by the time we arrived, the resort was already in the full process of shutting down. Buildings were being boarded up. Chandeliers were being taken down. Staff were being sent home to protect their own families ahead of what everyone knew — and what we were told on our arrival — would be a devastating storm. The staff themselves could not understand why TUI were still bringing holidaymakers in from the airports. Yet TUI were still sending holidaymakers into the country. We witnessed the fear and uncertainty first-hand, knowing our family’s safety was potentially at risk. This was not simply a disappointing holiday. It was a deeply distressing experience that we will never forget — and one that is still on my mind almost a year later. What makes this even worse is that, despite raising our concerns, TUI have still not provided us with a proper explanation, an apology or any compensation. The email we received a year ago simply told us that they would not reply to any further messages we sent. How can a company that prides itself on looking after its customers leave a family feeling so completely ignored? Something I had never experienced in all my years of holidays with TUI. TUI, we deserve answers. We deserve to know why you sent us to Jamaica when the threat was so serious and the resort was already shutting down around us. I will continue sharing our experience until someone at TUI takes responsibility and finally responds. We trusted you with our family. It was one of the worst experiences we have ever been put through.

Overall

A Deeply Disappointing Experience with TUI

London-Negril
Premium economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to £520 compensation for Flight delay.

Check your eligibility here.

Winston M

Verified | Sep 8, 2026

London-Montego Bay
Economy

Denied boarding

Wasn’t happy but you’re looking into it and thanks for that it’s much appreciated as when up in the air and nothing to watch does get boring.

London-Montego Bay
Economy

Ronald C

Verified | Aug 31, 2026

Corfu-Edinburgh
Economy
Claim escalated to airline

Flight delay

Bad organisation at airport ,very little information from the desk ,just a muddle at the at the Airport ,don’t inform passengers about what’s going on

Corfu-Edinburgh
Economy
Claim escalated to airline

James B

Verified | Aug 30, 2026

Manchester-Tenerife
Economy

Flight delay

Disappointed with the 5 hour delay, not the start to our holiday we were hoping for and then a replacement plane. The staff snd plane weren’t TUI but all really friendly and helpful. Very tired when we finally arrived at our hotel. It was also expensive during the delay at the airport waiting for our delayed flight. If we had revived the message earlier we could have set off later to the airport. Also the scale system wasn’t working right when we arrive. Wanted to charge us £30 extra and my direct £350 extra… I think this turned out to be a fault but want never really explained to us.

Manchester-Tenerife
Economy

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TUI Airways Ratings

All-time Rating & Reviews

Average Star Rating

3.76

Total Reviews count

54983

Review Sites Distribution

AirAdvisor
3.76
54983 (100%)
TripAdvisor
3.5
20292 (37%)
TrustPilot
4
15900 (29%)
Klantenvertellen
4.05
14747 (26.9%)

Reisgraag
2.55
1510 (2.8%)
Flight Radar
4.1
1464 (2.7%)
Google
2.9
385 (0.7%)
reviews.be
2.6
150 (0.3%)
Reviews.io
1.96
110 (0.2%)
PissedConsumer
1.6
87 (0.2%)
Airlines-Inform
3.7
67 (0.1%)
eSky
4
32 (0.1%)
Kayak
3
17 (0%)
FlightReport
2.95
11 (0%)
Airline Ratings
2.1
9 (0%)
SiteJabber
3
2 (0%)
SkyTrax Ratings
3
(%)

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Compare TUI Airways with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.76

54983

4/5 overall

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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
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TUI Airways Reviews and Ratings

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