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RATED 4.5/5 AFTER 28,876 REVIEWS
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TUI Airways Reviews and Ratings

Read 54,983 verified passenger reviews to find out if TUI Airways is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Friendly Cabin Crew
Good Value for the Money
Comfortable Premium Seating

Cons

Frequent Delays and Cancellations
Inconsistent Ground Service
Poor In-Flight Entertainment

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TUI Airways reviews

3.76

Terrible
(33)
Poor
(21)
Average
(15)
Very Good
(3)
Excellent
(2)

Laura F

Verified | Apr 30, 2026

Birmingham-Heraklion
Economy

After only 2 emails then an announc...

After only 2 emails then an announcement at the airport, very difficult to hear there was no further communication till Friday afternoon from TUi. We had not eaten after we were sent to buses to take us to hotel which were disorganised. No tui staff at airport to speak to. No tui staff at hotel. Then no information tull we found out flying to Birmingham then nothing about how we would get from Birmingham to newcastle till we disembarked. We waited in the cold foe 1 and half hours. We eventually arrived home at 6am on Saturday 4th October. We also missed out on work the next day with loss of earnings. The pilot and flight attendants however were amazing and informative.

Birmingham-Heraklion
Economy

Comments

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Ann S

Verified | Apr 30, 2026

London-Rhodos
Economy

we were told that our flight was de...

we were told that our flight was delayed due to them having to go to Manchester airport to pick up passengers to bring them to Rhodes to then take us to London luton. we got to the airport at 7pm and was only told officially by email that the flight was delayed at 22.18pm via email from tui themselves the food vouchers offered weren't issued till 11/12 at night so had to go without food until then. flight did not leave until 1:30 we also have a time stamped photo of us on the plane on the run way at this time.

London-Rhodos
Economy

Comments

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Carol M

Verified | Mar 18, 2026

Bridgetown-Manchester
Economy

Flight delay

Unfortunately we were delayed coming home from Barbados. We had paid to travel in Premium Upgrade, however the service was very poor. We have contacted TUI regarding compensation, however they thanked us for feedback so they can improve their service to other customers in future? No compensation for our poor service?

Bridgetown-Manchester
Economy

Jackie R

Verified | Feb 26, 2026

London-Boa Vista
Economy

We were advised that there was a te...

We were advised that there was a technical issue with the incoming aircraft. There wasn’t a spare plane at Gatwick and so we had to wait for a plane from Birmingham. Tui provided a £10 pp voucher for use at certain outlets in the airport. We left Gatwick around 13:10 so over 4 hours later than scheduled. We arrived in Boa Vista around 4 hours later than scheduled.

London-Boa Vista
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to £520 for Flight delay.

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Sonia B

Verified | Feb 26, 2026

Birmingham-Tenerife
Economy

Fly to Tenerife South was canceled ...

Fly to Tenerife South was canceled from 17.55pm and moved on next day 1pm but they also have deley and we departue at 2.30pm. I lost one day from my holiday because of that. Orginally i booked 7 days all inclusive but i had 6 days. It very sad for me and i not feel good. I lost one trip what i book advanced on tenerife as well. We missed saw friends too, they been in the same hotel and we had all plans together. Very dysapoited holiday.

Birmingham-Tenerife
Economy

Comments

Passenger rights expert: That Flight cancellation might not be a total loss — you could still claim up to £520 in compensation.

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Maria Angel D

Verified | Feb 26, 2026

Madrid-Birmingham
Economy

We should of took of at 6 25 but th...

We should of took of at 6 25 but the airport got close because of the accident we took of at 12 at night and when we arrived at Birmingham airport we were there at 4am.

Madrid-Birmingham
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight delay, you may be entitled to up to £520 in compensation.

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Melissa S

Verified | Jan 21, 2026

London-Tenerife
Economy

We were not informed of any informa...

We were not informed of any information other than to wait for gate information. Travelling with children so this was very stressful. I had to rely on news reports on my phone for potential reasons for the delay such as air traffic control issues.

London-Tenerife
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to £520 compensation for Flight delay.

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Antonio P

Verified | Jan 21, 2026

Manchester-Palma de Mallorca
Economy

The website and app for TUI states ...

The website and app for TUI states they will keep customers updated when flights are delayed, I did not receive any texts or notifications apart from one at 1926 as we were boarding the flight to say it’s been delayed. Communication was extremely poor, staff at the airport reported it was due to a cancelled flight the night before from Tenerife so they knew it was going to be delayed from the day before. We landed around 2200 local time in palma was extremely late and we had not eaten since 1300 UK time as the time on the departure board kept changing and we didn’t want to get more food if the gate was to be announced.

Manchester-Palma de Mallorca
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to £520 compensation for Flight delay.

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Agatha S

Verified | Jan 21, 2026

Manchester-Fuerteventura
Economy

We arrived at roughly 9-10am, We we...

We arrived at roughly 9-10am, We were unaware of the flight delay until 11am in which time we were already at the airport, back checked in. The flight disappeared from the board and we didn’t get an email until an hour later. We were delayed for 8 hours and spent a total of 14 hours at Manchester airport. We didn’t even get on the plane until midnight so delayed for another hour making it 15 hours in Manchester airport. We didn’t get food vouchers until 9pm in which we had to rush to get food and then get to the gate. We missed an entire day of the holiday and had little to no communication from staff at the airport. TUI reps were nowhere to be seen and we had to get all our information off of another airline desk. This meant we had to spend money on lunch and dinner at the airport which was very expensive, now a year later we don’t have receipts but potentially bank statements to prove the money we spent.

Manchester-Fuerteventura
Economy

Comments

Passenger rights expert: Flight delay might mean you’re owed up to £520 in compensation.

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Audry W

Verified | Jan 9, 2026

Tenerife-Aberdeen
Economy

Flight delay

Flight,no complaints. The captain kept the passengers informed due to another plane got in before us making it difficult for us to land. We landed in Glasgow eventually, refuelled then back to Aberdeen. Unfortunately we landed 3 hours late. Captain announced that we landed at 10 past 6 which was 3 hours late.

Tenerife-Aberdeen
Economy

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TUI Airways Ratings

All-time Rating & Reviews

Average Star Rating

3.76

Total Reviews count

54983

Review Sites Distribution

AirAdvisor
3.76
54983 (100%)
TripAdvisor
3.5
20292 (37%)
TrustPilot
4
15900 (29%)
Klantenvertellen
4.05
14747 (26.9%)

Reisgraag
2.55
1510 (2.8%)
Flight Radar
4.1
1464 (2.7%)
Google
2.9
385 (0.7%)
reviews.be
2.6
150 (0.3%)
Reviews.io
1.96
110 (0.2%)
PissedConsumer
1.6
87 (0.2%)
Airlines-Inform
3.7
67 (0.1%)
eSky
4
32 (0.1%)
Kayak
3
17 (0%)
FlightReport
2.95
11 (0%)
Airline Ratings
2.1
9 (0%)
SiteJabber
3
2 (0%)
SkyTrax Ratings
3
(%)

Join the conversation! What do you think of TUI Airways

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Compare TUI Airways with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.76

54983

4/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with TUI Airways by following the steps below
1. Fill in the feedback and claims form on the TUI Airways website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
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TUI Airways Reviews and Ratings

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