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RATED 4.5/5 AFTER 28,876 REVIEWS
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TUI Airways Reviews and Ratings

Read 54,983 verified passenger reviews to find out if TUI Airways is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Friendly Cabin Crew
Good Value for the Money
Comfortable Premium Seating

Cons

Frequent Delays and Cancellations
Inconsistent Ground Service
Poor In-Flight Entertainment

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TUI Airways reviews

3.76

Terrible
(33)
Poor
(21)
Average
(15)
Very Good
(3)
Excellent
(2)

Finn M

Verified | Dec 19, 2025

Manchester-Antalya
Economy

Onboard service is of low quality

We had to wait for a engineer to get to pula from Manchester to say it was safe to fly. As a result, 3 hours of departure delay.

Overall

technical problems
check-in and airport staff

Manchester-Antalya
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to £520 compensation for Flight delay.

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Yezmin L

Verified | Dec 19, 2025

London-Dalaman
Economy

unreliable airline, ruined plans

Upon arrival I was told the flight was cancelled. No boarding pass was issued. No information was given, no vouchers, staff available.

Overall

no customer service
nothing to say

London-Dalaman
Economy

Comments

Passenger rights expert: Did you know that you can claim up to £520 compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

Lazaros L

Verified | Oct 2, 2025

Thessaloniki-London
Economy

Flight cancellation

Generally it's a good company with kind staff. I give 3* just because they didn't inform me and went to the airport, waiting by the gate.

Thessaloniki-London
Economy

Brian J

Verified | Jul 11, 2025

Enfidha-Manchester
Economy

We were picked up from...

We were picked up from the airport at 16.30 on Friday, 27th June and taken to Hammamet Airport. We went through Check in and Security and gave up our bags. at this point TUI put on the app that the flight was delayed until 23.30. There was no TUI rep in sight. We heard nothing more until midnight when an official from the airport told us the flight had been cancelled due to a technical issue. They did put us up in an hotel overnight (it was disguisting). In the morning we were told we would be picked up at 12 noon (they didnt arrive until 13.00) and took us to the airport. The flight left at 16.00 and arrived back in the UK at 20.50.

Enfidha-Manchester
Economy

Larry G

Verified | Jul 11, 2025

Manchester-Cancun
Economy

our flight was supposed to...

our flight was supposed to take off at 6:00am - at around 6:45 we were told we were leaving the runway to fix a technical error - after another half an hour we were told to leave the plane and wait at a gate whilst it was being fixed. Then they said we would take off at 10:20, but we didn’t even take off until 11:50. This was extremely inconvenient as we had lost a day of our holiday, which we had payed a lot of money for. Also was very annoying when they said we would then take off at 10:20 (over four hours later) to then not even take off until almost midday.

Manchester-Cancun
Economy

Sarah M

Verified | Jun 3, 2025

London-Barcelona
Economy

We were taken by coach...

We were taken by coach to the airport to be told that flight was cancelled, then it was taken back past our old hotel to a new one where we stayed until the next day

London-Barcelona
Economy

Elma B

Verified | Jun 3, 2025

Bournemouth-Thira
Economy

Flight to Bournemouth Airport originally...

Flight to Bournemouth Airport originally delayed by 2 and a half hours, then told we were going to be diverted to Gatwick Airport instead, and required coach transfer to Bournemouth Airport resulting in over 6 hours delay.

Bournemouth-Thira
Economy

Sally M

Verified | Jun 3, 2025

London-Antalya
Economy

We boarded the flight and...

We boarded the flight and we were told there was a medical issue with a passenger. After waiting 1 hour to retrieve their luggage we proceeded taxiing to the runway only to be told that there was a technical issue with the aircraft and that we had to stay onboard until the issue was resolved. This was over an hour, until the captain informed us that the flight had to be abandoned the we were told to go back to the gate and wait to be informed for the time of a new aircraft to arrive. The new flight time was 20.00.

London-Antalya
Economy

Clara K

Verified | Apr 7, 2025

Manchester-Athens
Economy

We set off from Manchester...

We set off from Manchester and a hour and half after we was in the air we had to turn round we was told it was something to do with the tyre that we had to turn back, this has been very frustrating and also upsetting as it was my 40th birthday we lost half a day waiting about in the airport it’s been very stressful.

Manchester-Athens
Economy

Bjork B

Verified | Mar 27, 2025

London-Chambery
Economy

The Flight was at...

The Flight was at the end of the runway, about to take off, when the pilot advised that due to conjestion at Chambery airport, there was no landing slots available. The pilot apologised and said that the conjestion was due to regular overbooking at Chambery and that as the airport closed at 9:00 pm We would be returning to the terminal at Gatwick. We were then put up in a hotel and the flight was rescheduled for Sunday 05/Feb /2025 at 10:30 with the same flight number. This flight was also late. We arrived at our destination hotel approximately 21hrs later than scheduled at about 17:00 hrs.

London-Chambery
Economy

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TUI Airways Ratings

All-time Rating & Reviews

Average Star Rating

3.76

Total Reviews count

54983

Review Sites Distribution

AirAdvisor
3.76
54983 (100%)
TripAdvisor
3.5
20292 (37%)
TrustPilot
4
15900 (29%)
Klantenvertellen
4.05
14747 (26.9%)

Reisgraag
2.55
1510 (2.8%)
Flight Radar
4.1
1464 (2.7%)
Google
2.9
385 (0.7%)
reviews.be
2.6
150 (0.3%)
Reviews.io
1.96
110 (0.2%)
PissedConsumer
1.6
87 (0.2%)
Airlines-Inform
3.7
67 (0.1%)
eSky
4
32 (0.1%)
Kayak
3
17 (0%)
FlightReport
2.95
11 (0%)
Airline Ratings
2.1
9 (0%)
SiteJabber
3
2 (0%)
SkyTrax Ratings
3
(%)

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Compare TUI Airways with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.76

54983

4/5 overall

3 ways to claim compensation from TUI Airways

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with TUI Airways by following the steps below
1. Fill in the feedback and claims form on the TUI Airways website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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TUI Airways Reviews and Ratings

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