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RATED 4.5/5 AFTER 28,876 REVIEWS
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TUI Airways Reviews and Ratings

Read 54,983 verified passenger reviews to find out if TUI Airways is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Friendly Cabin Crew
Good Value for the Money
Comfortable Premium Seating

Cons

Frequent Delays and Cancellations
Inconsistent Ground Service
Poor In-Flight Entertainment

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TUI Airways reviews

3.76

Terrible
(33)
Poor
(21)
Average
(15)
Very Good
(3)
Excellent
(2)

John

Verified | Sep 17, 2024

London-Athens
Economy

We were sent to gate over an hour late then when at the gate we were told nothing and made to wait over 2 hours !

Then told there would be a delay then rushed to the aircraft like it was setting off immediately then made to wait there over an hour with no explanation by staff on the plane .. we had no refreshments offered made , we eventually set off 4.15 hours late ! This was a terrible ending to our holiday and I had to take an extra day off work as got to bed at 4.30.. We laded at 2.45am

London-Athens
Economy

Daniel

Verified | Sep 17, 2024

Thessaloniki-London
Economy

We arrived at the airport to be told flights were cancelled.

Greek airport staff were incredibly rude. Tui staff couldn’t tell us anything we were taking to a hotel lobby were we were given a floor to sleep on no pillows or blankets. The hotel clearly didn’t want us there as no staff were there letting people no what was going on. This had a detrimental effect on my family. I lost 9ut on a full days wages, plus My partner lost out on a full days takings in her salon, we also incurred an extra day/night dog boarding fees, which has now left us in debt.

Thessaloniki-London
Economy

Paul

Verified | Sep 17, 2024

London-Paris
Economy

Was meant to board flight at 6.50pm

And it took of at 9.30 pm after sitting on the plane for hour and half got there at after midnight took 45 mins to collect luggage and then got on the coach and arrived at 4.30 am when should of arrived at 12.45 pm after midnight felt a bit ill thefollowing day as only had 5 hours sleep and had no eaten because missed breakfast so went out and got a baguette and sat on a bench

London-Paris
Economy

Sophia

Verified | Sep 17, 2024

London-Barcelona
Economy

The flight got delayed without reason.

We waited for further instructions at the designated gate for over 3 hours. We then noticed the flight disappeared from the screen and it was only by luck that we went to another gate to see it was on final boarding and we just about managed to get onto the return flight some 3-4 hours than the planned take off.

London-Barcelona
Economy

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TUI Airways Ratings

All-time Rating & Reviews

Average Star Rating

3.76

Total Reviews count

54983

Review Sites Distribution

AirAdvisor
3.76
54983 (100%)
TripAdvisor
3.5
20292 (37%)
TrustPilot
4
15900 (29%)
Klantenvertellen
4.05
14747 (26.9%)

Reisgraag
2.55
1510 (2.8%)
Flight Radar
4.1
1464 (2.7%)
Google
2.9
385 (0.7%)
reviews.be
2.6
150 (0.3%)
Reviews.io
1.96
110 (0.2%)
PissedConsumer
1.6
87 (0.2%)
Airlines-Inform
3.7
67 (0.1%)
eSky
4
32 (0.1%)
Kayak
3
17 (0%)
FlightReport
2.95
11 (0%)
Airline Ratings
2.1
9 (0%)
SiteJabber
3
2 (0%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
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Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.76

54983

4/5 overall

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TUI Airways Reviews and Ratings

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Cons

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Cons

TUI Airways reviews

We were sent to gate over an hour late then when at the gate we were told nothing and made to wait over 2 hours !

Comments