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TUI Airways Reviews and Ratings

Read 54,983 verified passenger reviews to find out if TUI Airways is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Friendly Cabin Crew
Good Value for the Money
Comfortable Premium Seating

Cons

Frequent Delays and Cancellations
Inconsistent Ground Service
Poor In-Flight Entertainment

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TUI Airways reviews

3.76

Terrible
(33)
Poor
(21)
Average
(15)
Very Good
(3)
Excellent
(2)

Maria Elena S

Verified | Nov 25, 2024

Boa Vista-London
Economy

The flight was delayed by...

The flight was delayed by 4+ hours due to bad weather in LGW. When we finally were leaving BVC the Captain needed to lighten the aircraft so all bags were removed and they stayed in BVC - The captain said that TUI would arrange for bags to be on the first flight back to LGW the following day. When we arrived at LGW at 01:00 on 19 Oct, we were told that TUI would have our bags back to us early the following week. Instead of our bags being returned to LGW, they were split up - one went to Manchester and the other to Birmingham. We have received one bag but the other is still missing. It has now been over 2 weeks - I have had to purchase new clothes, go to the doctors for more medication, my work laptop charger was in the bag which meant I couldnt work for 2 days. TUI has not been proactive or helpful.

Boa Vista-London
Economy

Vittoria G

Verified | Sep 27, 2024

Amsterdam-Frankfurt
Economy

Flight was delayed due to snow...

Flight was delayed due to snow in the morning, however we were advised to board the plane and sat in it for a number of hours as the pilot advised us (eventually) we were further delayed due to lack of push truck facilities on the runway.

Amsterdam-Frankfurt
Economy

Samuel D

Verified | Sep 27, 2024

London-Budapest
Economy

Due to delays at Gatwick...

Due to delays at Gatwick the aircraft did not arrive at Budapest until after its due departure date. The subsequent flight did not arrive at Gatwick until more the 3 hours after it was due, this impacted on our return home by 4 hours and we didn't arrive back until late evening.

London-Budapest
Economy

Seraphim P

Verified | Sep 27, 2024

Madrid-Athens
Economy

We were informed of a flight...

We were informed of a flight delay once we had reached the departure gate, we were told to go back to the departure lounge. We then were informed of a two hour delay which turned into 4 hours and 30 minutes, we eventually were able to join our flight which finally took off at 12.00 hours . We were not told of why it was late, which meant we lost 12 hours of our holiday which ruined the first day of our holiday and leaving us stressed out and very tired, being awake from 01.30 that morning.

Madrid-Athens
Economy

Liam

Verified | Sep 17, 2024

Salzburg-London
Economy

Our flight was the only one that was cancelled that day.

There were flights before and after ours that were not cancelled. No reason given for our flight. I arrived at Gatwick 24 hours late. The airline told us the flight had been cancelled an hour after it was due to take off. 3 hours after I was due to take off I was bused off and provided accommodation at a local hotel. No evening meal was provided because the kitchen had closed. I had to walk 20 minutes to a BP service station to spend €15 on food and drink. Breakfast was provided at the hotel. The uncertainty caused me stress and a whole 24 hours was wasted. Fortunately I did not miss work. I was eventually bused to Salzburg Airport at midday and provided with a €20 food voucher for lunch. Our flight eventually left at 18:20 local time arriving London Gatwick 19:25. With a further 25 minute delay disembarking the plane due to issues with the bridge connecting to the plane to terminal. Arriving 24 hours later than scheduled.

Salzburg-London
Economy

Stephen

Verified | Sep 17, 2024

London-Gran Canaria
Economy

Flight cancelled 6 hours before departure.

Our next flight was in 25 hours 25 mins which was also delayed for a hour. they sent us to hotel which I ended up spending more money to eat of the evening. I missed work for extra 2 days due to this delay which cost me extra 1000 pounds. Cabs for collection was cancelled which cost 60 pounds more also.

London-Gran Canaria
Economy

Victoria

Verified | Sep 17, 2024

Athens-London
Economy

12 hours delay.

Got taken out of the airport into a hotel where we was told we would get a room. No room stayed in the hotel lobby for 7 hours. Taken back to the airport where we waited another 4 hours. Had to pay extra when eventually landed as gone over the parking. Spent money on food and drink. Got into Gatwick at 1.30am was up for 22 hours kids.

Athens-London
Economy

Josh

Verified | Sep 17, 2024

Dublin-Lisbon
Economy

We were in the airport from 7 am until 3.30 pm we were not offered any food or drink vouchers.

We were then told our flight was cancelled and put on buses to a hotel 35 mins away. They are giving us dinner which was poor. We were told we would be picked up tomorrow morning. I had checked my bags in the day before to save queues and also paid for fast track security and I need to go through check in and security tomorrow which will be busy and add extra stress on. I suffer from an over active bladder and can’t wait in queues hence what we done beforehand. It has caused me anxiety and stress as I struggled on the coach journey to the hotel. We are also having to pay for drinks, our hotel was all inclusive and we wouldn’t had to pay for anything. This was for our 10 year wedding anniversary and paid nearly £5500 for it! It’s just completely ruined our holiday.

Dublin-Lisbon
Economy

Joseph

Verified | Sep 17, 2024

Prague-Birmingham
Economy

We where over 6 hours delayed

When we got on the plane we where only told then we where flying to Birmingham Airport not Leeds Bradford Airport so i had to cancel my taxi at Leeds Bradford and cost me an extra £355.00 for a taxi at Birmingham to take me my partner and daughter home to Middlesbrough

Prague-Birmingham
Economy

Elena

Verified | Sep 17, 2024

Newcastle-Bourgas
Economy

The flight was delayd at newcastle airport for over 3 hours with 50 minuets sitting on the plane

After about an 1.5 hours we had a sick passenger onboard we had to land at prague to let passenger off then police came onboard to speak to passe gers that were using foul language . Then the capitain announced they did not have enough fuel to get to bourgas and did not know how or who was going to pay for the fuel so another 3 hour wait before we took off again no food or drink on the plain for hours then 1 cup of water

Newcastle-Bourgas
Economy

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TUI Airways Ratings

All-time Rating & Reviews

Average Star Rating

3.76

Total Reviews count

54983

Review Sites Distribution

AirAdvisor
3.76
54983 (100%)
TripAdvisor
3.5
20292 (37%)
TrustPilot
4
15900 (29%)
Klantenvertellen
4.05
14747 (26.9%)

Reisgraag
2.55
1510 (2.8%)
Flight Radar
4.1
1464 (2.7%)
Google
2.9
385 (0.7%)
reviews.be
2.6
150 (0.3%)
Reviews.io
1.96
110 (0.2%)
PissedConsumer
1.6
87 (0.2%)
Airlines-Inform
3.7
67 (0.1%)
eSky
4
32 (0.1%)
Kayak
3
17 (0%)
FlightReport
2.95
11 (0%)
Airline Ratings
2.1
9 (0%)
SiteJabber
3
2 (0%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

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3.76

54983

4/5 overall

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TUI Airways Reviews and Ratings

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