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RATED 4.5/5 AFTER 28,876 REVIEWS
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TUI Airways Reviews and Ratings

Read 54,983 verified passenger reviews to find out if TUI Airways is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Friendly Cabin Crew
Good Value for the Money
Comfortable Premium Seating

Cons

Frequent Delays and Cancellations
Inconsistent Ground Service
Poor In-Flight Entertainment

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

TUI Airways reviews

3.76

Terrible
(33)
Poor
(21)
Average
(15)
Very Good
(3)
Excellent
(2)

Glen P

Verified | Jul 11, 2026

Melbourne-Newcastle
Economy

Flight delay

Good service other than delay loving the direct flight from Newcastle however films were not good on plane food could be slightly better aswell

Melbourne-Newcastle
Economy

Gillian M

Verified | Jul 10, 2026

Teesside-Palma de Mallorca
Economy

Flight delay

Extremely disappointed with delayed flights and then to be told no food or drinks on board. Not even provided with water. Myself and friend are diabetics. Plus I was left on plane for 2hours as disabled services at Spain were on strike.

Teesside-Palma de Mallorca
Economy

Wayne H

Verified | Jul 6, 2026

Pula-London
Economy
Claim escalated to airline

Flight delay

Very disappointed with TUI customer care, as no compensation for 5 hr 40 minute delay. Mixed communication from TUI stating delay due to flight staff sickness, customer sickness and weather conditions. Lack of TUI reps in departure area compared to other companies such as JET2. Landed at Nort terminal Gatwick rather than scheduled South terminal.

Pula-London
Economy
Claim escalated to airline

Julie B

Verified | Jul 5, 2026

Heraklion-Bristol
Economy
Claim escalated to airline

Flight delay

No help available when needed, at Bristol airport and the assistance I ordered at the airport wasn't ordered so we had to deal with everything.

Heraklion-Bristol
Economy
Claim escalated to airline

Andrew C

Verified | Jun 17, 2026

Tenerife-London
Economy

Flight cancellation

Wasn’t pleased at the delay and now I’m being told may have to wait up to 3 months for compensation Overall, everything went well on the day and time the next day we flew out

Tenerife-London
Economy

Simon B

Verified | May 21, 2026

London-Cancun
Economy
Successful claim

Denied boarding

Absolutely shocking experience,couldn't fly due to plane downsize due to technical issues then missed 4 days of our holiday and had to fly from Birmingham instead of gatwick absolute disgrace from such a well known airline

London-Cancun
Economy
Successful claim

Carol C

Verified | May 19, 2026

London-Kos
Economy

We was travelling on the flight to ...

We was travelling on the flight to kos at 15.45. The flight got delayed 30 minutes, this was in the morning. When I arrived at the airport the flight was canceled. Following that we had to stay for a flight the day after. We then got told our flight was at 9am. We then found out we was further delayed till 2.45 in the afternoon. We did eventually depart but this ment we lost a full day of our holiday. Which is a long time on a 7 day break. We arrived at our hotel that night at 22.30.

London-Kos
Economy

Comments

Passenger rights expert: Flight cancellation might mean you’re owed up to £520 in compensation.

Find out if you can make a claim now.

Genrietta M

Verified | May 19, 2026

Athens-London
Economy

we were told that our flight was de...

we were told that our flight was delayed due to them having to go to Manchester airport to pick up passengers to bring them to Rhodes to then take us to London luton. we got to the airport at 7pm and was only told officially by email that the flight was delayed at 22.18pm via email from tui themselves the food vouchers offered weren't issued till 11/12 at night so had to go without food until then. flight did not leave until 1:30 we also have a time stamped photo of us on the plane on the run way at this time.

Athens-London
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to £520 compensation for Flight delay.

See if you qualify today.

Fred M

Verified | May 19, 2026

Birmingham-Gran Canaria
Economy

After only 2 emails then an announc...

After only 2 emails then an announcement at the airport, very difficult to hear there was no further communication till Friday afternoon from TUi. We had not eaten after we were sent to buses to take us to hotel which were disorganised. No tui staff at airport to speak to. No tui staff at hotel. Then no information tull we found out flying to Birmingham then nothing about how we would get from Birmingham to newcastle till we disembarked. We waited in the cold foe 1 and half hours. We eventually arrived home at 6am on Saturday 4th October. We also missed out on work the next day with loss of earnings. The pilot and flight attendants however were amazing and informative.

Birmingham-Gran Canaria
Economy

Comments

Passenger rights expert: Did you know that you can claim up to £520 compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

Kerry L

Verified | Apr 30, 2026

London-Kos
Economy

We was travelling on the flight to ...

London-Kos
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Flight cancellation? You could be due up to £520.

Find out in just a few clicks.

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TUI Airways Ratings

All-time Rating & Reviews

Average Star Rating

3.76

Total Reviews count

54983

Review Sites Distribution

AirAdvisor
3.76
54983 (100%)
TripAdvisor
3.5
20292 (37%)
TrustPilot
4
15900 (29%)
Klantenvertellen
4.05
14747 (26.9%)

Reisgraag
2.55
1510 (2.8%)
Flight Radar
4.1
1464 (2.7%)
Google
2.9
385 (0.7%)
reviews.be
2.6
150 (0.3%)
Reviews.io
1.96
110 (0.2%)
PissedConsumer
1.6
87 (0.2%)
Airlines-Inform
3.7
67 (0.1%)
eSky
4
32 (0.1%)
Kayak
3
17 (0%)
FlightReport
2.95
11 (0%)
Airline Ratings
2.1
9 (0%)
SiteJabber
3
2 (0%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.76

54983

4/5 overall

3 ways to claim compensation from TUI Airways

Option 1 - Write a review - Tell other passengers what you want compensating for.
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Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with TUI Airways by following the steps below
1. Fill in the feedback and claims form on the TUI Airways website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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TUI Airways Reviews and Ratings

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Cons

Pros

Cons

TUI Airways reviews

Flight delay

Comments

Flight delay

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Flight delay

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Flight delay

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Flight cancellation

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Denied boarding

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We was travelling on the flight to ...

Comments

we were told that our flight was de...

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After only 2 emails then an announc...

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We was travelling on the flight to ...

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TUI Airways Reviews and Ratings

Pros

Cons

Pros

Cons

Flight delay

Comments

Flight delay

Comments

Flight delay

Comments

Flight delay

Comments

Flight cancellation

Comments

Denied boarding

Comments

We was travelling on the flight to ...

Comments

we were told that our flight was de...

Comments

After only 2 emails then an announc...

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We was travelling on the flight to ...

Comments

TUI Airways Ratings

Join the conversation! What do you think of TUI Airways

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