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RATED 4.5/5 AFTER 28,876 REVIEWS
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TUI Airways Reviews and Ratings

Read 54,983 verified passenger reviews to find out if TUI Airways is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Friendly Cabin Crew
Good Value for the Money
Comfortable Premium Seating

Cons

Frequent Delays and Cancellations
Inconsistent Ground Service
Poor In-Flight Entertainment

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

TUI Airways reviews

3.76

Terrible
(33)
Poor
(21)
Average
(15)
Very Good
(3)
Excellent
(2)

Leslie M

Verified | Aug 29, 2026

Dalaman-Aberdeen
Economy
Successful claim

Flight delay

Hotel & staff were fantastic, flight crew & staff were fantastic. Administration & management team at TUI are diabolical.

Dalaman-Aberdeen
Economy
Successful claim

Claire O

Verified | Aug 24, 2026

Palma de Mallorca-Norwich
Economy

Flight delay

We were informed of first flight delay at 7am which was changed to 14.20. Then we were advised it would be 15.45. Then 20 minutes before boarding we were told 17.35. Then changed to 17.25, then 17.30 then 17.31. We didn’t board until 17.45 and didn’t take off until 18.20. We were told to get to the airport to check in at same time so we all arrived at 9.30am and had to spend whole day there with no information from Tui. We could find a Tui rep anywhere or Tui desk. We had limited funds and with food being expensive we could only afford some chips. This is not the service we expect from a well established holiday agent like Tui and this ruined the end of our holiday experience. We have bern on various previous holidays with Tui and this incident and lack of communication has made us reconsider using Tui in the future unfortunately.

Palma de Mallorca-Norwich
Economy

Robert M

Verified | Aug 7, 2026

Cardiff-Dalaman
Economy
Claim escalated to airline

Flight delay

We always travel with tui and always have a good holiday, just the delay we had wasnt great as we ended up being nearly 4 hours late to hotel

Cardiff-Dalaman
Economy
Claim escalated to airline

Sharon R

Verified | Jul 29, 2026

Malaga-Manchester
Economy
Successful claim

Flight delay

Absolutely disgraceful. No way to treat lone disabled travellers. e400.00. Compensation, disgusting. Left with no instructions or money. Not one single TUI member within range. Disappointed

Malaga-Manchester
Economy
Successful claim

Ali H

Verified | Jul 20, 2026

Cancun-Manchester
Economy

Flight cancellation

Never again will I fly with TUI they miss sold the hotel and on the way back home they didn't till us everything why the flight was cancelled.

Cancun-Manchester
Economy

Paul J

Verified | Jul 18, 2026

London-Palma de Mallorca
Economy

Flight delay

Was delayed for over 4 hours, received no vouchers and the email about the delay didn't explain why we was delayed. We only found out when the captain announced it on the plane. We asked for a sandwich and they still had the cheek to charge for it. They should have gave everyone a complimentary meal and drink at least.

London-Palma de Mallorca
Economy

Helen S

Verified | Jul 17, 2026

East Midlands-Heraklion
Economy

Flight delay

Tui sent lots of emails stating we were offered compensation for a delayed flight but submitted 2 claims and both rejected as names were incorrect. We correctly added our names as per our passports.

East Midlands-Heraklion
Economy

Mark Royston B

Verified | Jul 14, 2026

Heraklion-East Midlands
Economy
Successful claim

Flight delay

Although the Tui representative was at the airport no one came to explain that we were delayed and to see if everyone was alright

Heraklion-East Midlands
Economy
Successful claim

Jean J

Verified | Jul 12, 2026

Palma de Mallorca-Birmingham
Economy
Successful claim

Flight cancellation

Most TUI flights arrive safely and in a reasonable time unfortunately flight BY7669 had an accident and was cancelled leaving all passengers stranded until the following day. The airline did all they could to find accommodation and we left Palma about 1230 the following day.

Palma de Mallorca-Birmingham
Economy
Successful claim

Sumitha M

Verified | Jul 11, 2026

Tenerife-London
Economy

Flight delay

This was the first time flying with TUI. The outbound and inbound was both delayed by >3 hours. The holiday was good other than the flight.

Tenerife-London
Economy

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TUI Airways Ratings

All-time Rating & Reviews

Average Star Rating

3.76

Total Reviews count

54983

Review Sites Distribution

AirAdvisor
3.76
54983 (100%)
TripAdvisor
3.5
20292 (37%)
TrustPilot
4
15900 (29%)
Klantenvertellen
4.05
14747 (26.9%)

Reisgraag
2.55
1510 (2.8%)
Flight Radar
4.1
1464 (2.7%)
Google
2.9
385 (0.7%)
reviews.be
2.6
150 (0.3%)
Reviews.io
1.96
110 (0.2%)
PissedConsumer
1.6
87 (0.2%)
Airlines-Inform
3.7
67 (0.1%)
eSky
4
32 (0.1%)
Kayak
3
17 (0%)
FlightReport
2.95
11 (0%)
Airline Ratings
2.1
9 (0%)
SiteJabber
3
2 (0%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.76

54983

4/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with TUI Airways by following the steps below
1. Fill in the feedback and claims form on the TUI Airways website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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TUI Airways Reviews and Ratings

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