IATALA
ICAOLAN
LATAM Airlines Group Delayed or Cancelled Flight compensation and refund
Were you affected by LATAM Airlines Group flight delay or cancellation?
If, yes we bet you are interested to learn about your passenger rights and what to do in such case.
Our experienced team put together all you need to know to make LATAM Airlines Group compensation claim.
After reading this you will know that LATAM Airlines Group might owe you up to €600 (£540) as per EU law.
LATAM Airlines Group Delayed or Cancelled Flight compensation and refund
It's everyone's dreaded travel scenario: you buy a ticket from LATAM Airlines Group, show up, and discover that your flight is delayed, cancelled, or worse. Or you find that the flight is fine, but you or an immediate family member are denied boarding. What are your rights? Are you due compensation?
You could receive up to €600 from LATAM Airlines Group. We here at AirAdvisor make claiming compensation easy. If we collect compensation for you, we charge a fee of only 30% from the amount you receive. But we get paid only if we successfully obtain compensation on your behalf.
Delayed or canceled flight with LATAM Airlines Group Airlines? Find out if you're owed up to €600 in compensationCheck Now for Free
If you've had a cancelled or delayed flight and are looking for information about a refund or LATAM Airlines Group flight compensation, we are here to help. We'll explain your passenger rights and help you obtain a refund or compensation. Submit a complaint to LATAM Airlines Group and receive as much as €600 per passenger. Use our free Compensation Calculator to find out much you are owed and to start your LATAM Airlines Group claim. You don't need to be an expert on LATAM Airlines Group refund policy or cancellation policy to receive your money back.
What Are My Passenger Rights in Case my LATAM Airlines Group Flight Was Cancelled or Delayed?
According to EU law your rights include:
- up to €600 compensation which is not reliant on ticket price
- Includes disrupted LATAM Airlines Group flights up to 3 years old
- Covers flights that were delayed at least 3 hours, cancelled, or overbooked
What Should I Do in Case of Cancellations or a LATAM Airlines Group Delayed Flight?
- Confirm the reason for the delay or cancellation.
- Collect proof: photos, receipts of expenses, LATAM Airlines Group booking number, vouchers, etc.
- Insist on your basic benefits and services at the airport.
- Check your eligibility for compensation with our free online compensation calculator.
LATAM Airlines Group Flight Compensation Claims
As a passenger, you may be entitled to compensation if the following have occurred:
- Flight delay: If your flight arrived 3+ hours late at your final destination.
- LATAM Airlines Group Cancel Flight: if LATAM Airlines Group cancelled your flight and informed you less than 14 days before departure.
- Overbooking: If you have been denied boarding due to overbooking.
- Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs and you arrived at your destination 3+ hours late.
LATAM Airlines Group Flight Cancellations: When are they Liable?
When LATAM Airlines Group can escape liability: LATAM Airlines Group claims if a flight was cancelled due to events outside of its control; for example bad weather, or issues at the airport. Such events are typically called extraordinary circumstances and in such cases, you are not entitled to a LATAM Airlines Group missed flight refund.
All airlines will generally try to book you on the next available flight at no additional charge, in the case of cancelled flights. You may agree to the proposed flight or request another replacement flight, or demand reimbursement if you are not happy with any of the options proposed.
Note: If your rebooked scheduled departure arrives at a similar time to your original departure time, you're not entitled compensation. The law is fair and allows airlines not to pay compensation if you can reach your destination with minimum inconvenience. In most cases, passengers who have a cancelled flight will have valid claims for a LATAM Airlines Group flight compensation.
An airport employees’ strike is beyond anyone's control. Learn more about cancellation compensation.
When LATAM Airlines Group cannot escape liability: When LATAM Airlines Group cancel flights, EU 261 Regulation on air passenger rights are clear: You must be put on an alternative flight or provided with a full flight refund.
Also, if you were notified about the flight cancellation less than 14 days before your date of departure, you may be able to receive up to €600 per person in compensation. Additionally, you may receive LATAM Airlines Group flight delay compensation if you arrived 3+ hours later than the scheduled arrival time of your initial flight.
Figuring out how much you are owed for a disrupted flight can be complicated. We're here to help. Let us assess your compensation for you.Check Your Flight
LATAM Airlines Group Flight Refund policy
A flight compensation and a refund are two different things. Regulations allow you to receive both: a cancellation refund and compensation.
In case of a cancellation, an airline will try to re-book you on the similar flight, but if that becomes impossible, a cancellation refund will be a full cash refund. Generally, your claim would succeed, providing there were no extraordinary circumstances beyond airline control.
If LATAM Airlines Group cancels your flight to extraordinary circumstances (such as Covid travel restrictions or a serious illness) and you were offered no replacement flight, you can obtain a ticket refund in full, since your flights booked were not available.
Types of ticket refunds: A full refund must be in cash or credit. Vouchers are allowed only if you specifically agree to it. We do not recommend accepting vouchers due to short expiry dates and potential restrictions on redemption.
Note: If LATAM Airlines Group offers a replacement flight with approximately the same arrival time and you decide not to take it, there is a possibility of you losing the right to get both compensation and a ticket refund.
Rule of thumb: you can generally reject alternative flights and receive a refund in full, if a new replacement flight arrives 3+ hours later from your initial scheduled arrival time.
LATAM Airlines Group Refund problems? Let our team help you.
Disrupted flight? You might have a right to compensation - up to €600Check Your Flight
LATAM Airlines Group Flight Delay Compensation
While all airlines attempt to operate on time, sometimes delays happen. EU regulation 261 (EU 261) protects passengers in cases of flight delays.
According to EC 261, if your flight arrives later than 3 hours at your final destination, you may be eligible to file a LATAM Airlines Group delayed flight compensation claim form to receive up to €600 as a flight refund.
Exclusions: LATAM Airlines Group delayed flight compensation will not be enforceable in case of extraordinary circumstances. If the flight departure time is delayed because of bad weather or any airport related disruption, that is considered an extraordinary circumstance. Technical problems, airline staff strike, or operational problems are not valid reasons for rejected compensation claims.
Tip: accepting vouchers or signing release paperwork will result in losing the right to compensation.
Learn more about passenger rights to LATAM Airlines Group delay compensation and how to demand LATAM Airlines Group claim compensation.
What is the Time Limit for Compensation Claims?
You have up to six years to contact LATAM Airlines Group and collect your compensation and ticket refunds.
How to Claim Compensation for a delayed flight LATAM Airlines Group?
We advise you to use our free flight delay compensation calculator for further information. It takes only a couple of minutes to input basic information about your flight. Our calculator will inform you if you are eligible for compensation and exactly how much.
EU 261 Compensation Claim: How Much Can You Get?
Distance Compensation: All flights under 1,500 km Up to €250 per person
LATAM Airlines Group Internal flights over 1,500 km Up to €400 per person
Non-internal EU flights between 1,500 - 3,500 km Up to €400 per person
LATAM Airlines Group international flights over 3,500 km Up to €600 per person
Table shows values in € as specified in EC 261. To get calculate how much compensation is owed to you, please use our free compensation check.
Claim your compensation with AirAdvisor and get up to €600. Find out how much you’re owed today.
If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensationCheck Your Flight
Common questions: Compensation Claims and Refunds
What to do when your LATAM Airlines Group flight is cancelled?
Confirm the reason for a flight cancellation with the airline ticket desk. Also, collect receipts for any additional expenses for reimbursement later. Ask the airline to provide food and refreshments for a delay of 3 hours or more. If your replacement flight is departing the next day, the airline must provide hotel accommodation and transportation. Finally, use our free online compensation calculator to check if you are eligible for compensation and submit a LATAM Airlines Group refund for cancellation.
What if I cancel my LATAM Airlines Group flight? Can I get a refund?
If LATAM Airlines Group cancels the flight, they must refund the price of ticket to passengers. But if you decide to voluntarily cancel your scheduled flight, you are not entitled to a refund. LATAM Airlines Group cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost.
Note: regardless of ticket type, passengers have the right to request a refund amount for airport taxes and fees as part of a cancellation refund.
Do I also get my money back for the LATAM Airlines Group cancelled a flight due to Covid-19?
If LATAM Airlines Group cancelled a flight due to Covid-19, passengers are entitled to a reimbursement as part of flight cancellation rights. If LATAM Airlines Group attempts to reimburse your cancelled flight with a voucher, we do not recommend taking it. Instead, apply for a refund. If your refund claim is rejected, AirAdvisor can help enforce your claim through our external lawyers.
Can I Get a LATAM Airlines Group Refund?
In the event that you do not book a refundable, flexible fare and end up canceling your own flight, it is unlikely that you will be reimbursed. Conversely, if LATAM Airlines Group cancels your flight without any fault of yours then rest assured as it is obliged to provide a full refund.
How many hours for flight delay to be eligible for LATAM Airlines Group compensation?
Your LATAM Airlines Group flight delay of 3 hours or more at the airport of final destination (under the same booking) may make you eligible for compensation. However, the amount of compensation may depend on the period of delay and flight distance. You can use the AirAdvisor flight delay compensation calculator to check your LATAM Airlines Group flight.
How long does it take to get LATAM Airlines Group flight delay compensation?
LATAM Airlines Group may take up to 2-3 months to process and reply to flight compensation claims, even though EU regulation 261 sets a period of one (1) month. Also, LATAM Airlines Group may attempt to delay or ignore claims made by passengers, as airline knows that more than 60% of passengers will not succeed. AirAdvisor team has experience dealing with LATAM Airlines Group since 2017, so we would be happy to help your case.
How to claim Flight Delay Compensation with LATAM Airlines Group?
AirAdvisor is here to make sure you receive the compensation you deserve for your airline's delayed or canceled flight. Our team of legal and travel experts have mastered the claims process so that we can get back what rightfully belongs to you - quickly! Don't hesitate another second, reach out now and find out how our services can help in getting your money back as soon as possible.
How much compensation for LATAM Airlines Group delayed flight can you get?
When flying within Europe, passengers are entitled to up to 250€ (£205) per person for flights under 1,500 km. Those travelling on EU flights over 1,500 km can receive up to 400€ (£330), while international EU flights between 1,500km and 3,500km award a maximum of 400€ (£330). For the longest international journeys (in excess of 3,500 km) you can be reimbursed up to 600€ (£520)!
How Much Time Do I Have to Make My Claim againt LATAM Airlines Group?
While local laws dictate the specific statute of limitations for filing a compensation claim, as a general rule, travelers have up to three years from the date of their flight to take action. However, it's always best to check your specific country's law. You can quickly and easily check your LATAM Airlines Group flight eligibility for a claim on the AirAdvisor website in just a few minutes. Our smart system will determine if your claim is time barred or not.
Recent Comments
The flight was cancelled and I became aware of this when I called to reserve the animal transport service. Since I need to travel with my pets, they could not put me on another airline and I have to wait for a week for a new flight. I have to cover the cost of new pappers for the export of the animals, and a place to live since I had given up my appartment already.
On 6th October 2021 five members of my family - all covered with XXXXX Insurance - began their travel from Budapest (HU) to Asuncion (PY), with their first stop in Madrid (ES) where they had to get on to another flight. Four of them had a flight ticket valid to Asuncion with a transit in Sao Paulo; and the fifth only to Sao Paulo. They all got their negative PCR tests as well as certification about their Covid-19 vaccination; and the health declaration to Brasil, in printed format. The flight from Madrid was due at 00:10 a.m. 7 Oct. 2021, with the time of arrival 5:50 a.m. local time in Sao Paulo; and from there, further to Asuncion, at 7:30 local time, arriving at 9:30 a.m. to Asuncion. Their boarding was denied in Madrid because the Paraguayan health declaration was not completed and downloaded yet by those four whose ticket was due to Asuncion, so they didn't have the QR code of it yet. The control persons at the airport told that since their ticket is a transfer ticket, with only a stop in Sao Paulo, the Paraguayan health declaration should have been completed min. 30 minutes before boarding. However, in the e-mail sent by the flight company (Latam Airlines) two days before the trip, reminding us to online check-in, there wasn't any word about this requirement, not even any warning that they will ask for the PARAGUAYAN health declaration and not the BRASILIAN one in Madrid. Moreover, in another email by them there was the Brasilian health declataion's URL and not that of the Paraguayan. Since the flight they were to board at that moment went to Brasil, not to Paraguay, we all thought that during the more than 10-hours flight there will be enough time to fill out their declaration and upload the required documents (image of the certification of vaccination and the document of the negative PCR test). We didn't know that technically this boarding was regarded as the boarding to the PARAGUAYAN flight. Besides this, the staff was repulsive and not helpful at all. They didn't take it in account that it was midnight and one of the traveling family members was a 78-years old lady and there were two kids, too - without reliable Wifi at the airport so they were practically unable to fill out the forms on the spot. We find these proceedings and the treatment unjust and unrightful and will do everything possible for the refund of these five flight tickets, plus the costs of the accommodation in Madrid and the replacement tickets we had to buy. Because of the high prices and the lack of information and time, they were not able to travel to the originally planned destinations but instead we bought tickets back to Budapest. We had exact plans in Brasil and Paraguay and due to this deny of boarding these are all eliminated. Our loss is much greater than the price of these tickets. I wasn't able to travel because of other reasons. According to our plans I would have joined my family somewhat later in Asuncion. My partner would have been allowed to board the flight to Sao Paulo but it was impossible for him to leave behind his mother and children, with a huge amount of luggage.
Got the notification at 9 am in the morning that our flight was cancelled the same day at 20:15, less than 12 hours before our scheduled departure! The flight got rescheduled to the next day at 4 pm but that would mean that we would need to wait 24 hours at the airport in Frankfurt, pay for a hotel and a new antigene covid test.