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TAP EU261: Claim compensation for Disrupted Flights

Reviewed by a licensed lawyer.
Last Updated: May 16, 2024

A cancelled TAP Portugal flight on the tarmac

TAP Portugal, also known simply as TAP or TAP Air, is one of the top airlines for the country of Portugal. It's the nation's official flag carrier and has a large fleet of over 100 aircraft, operating flights around Europe and beyond.

Just like other airlines, TAP sometimes has issues with flight delays and cancellations. If you have a TAP flight delay or other issue, EU261 can help. Thanks to this law, it’s possible for disrupted passengers to claim up to €600 in TAP Air Portugal compensation. Keep reading to see how it works.

Flight delayed over 3 hours or canceled? See if AirAdvisor can get you compensation.Check Your Flight

What Is TAP EU261 Compensation?

Let's begin with a simple definition. EU261, or EC261, is a part of European Union law that exists to help and protect passengers on flights around the European continent. It gives passengers the right to claim flight delay compensation or cancelled flight compensation.

So, let's say that you have a TAP Portugal flight with is delayed or called-off. Thanks to EU 261, it's possible for you to receive some sort of compensation due to the fact that the airline let you down. AirAdvisor can help you make your EU261 claim, so keep reading to learn more about it.


Types of Compensations Covered by EC 261

EC 261 offers quite a broad level of protection for passengers travelling around Europe. In fact, you can make a claim for EU261 compensation in any of the following situations:

  • Flight delay - Make a claim for compensation if your flight was delayed by a period of time lasting at least three hours.
  • Canceled flight - Passengers can also claim compensation under EU 261 2004 in situations where their flights have been cancelled by the airline and no alternative service has been provided. You can usually get a flight refund as well.
  • Overbooking - Overbooking is when flights get excessively-booked, with too many tickets sold to customers. If you’re a victim of this, EU 261 should have you covered.
  • Missed connection flight - EU261 can even cover you in case of a missed connection. So, if your first flight arrives a little late and you miss your next one, you could make a claim.


What Should You Do in Case of TAP Flight Delays or Cancelations

Crew members step off a delayed TAP Portugal flight

  • Step 1 is to find out more about the situation. To do this, locate a TAP info desk and speak with the staff members there.
  • Ensure that you gather some evidence that you’ll be able to use when making your compensation claim later, like tickets and receipts.
  • EU 261 provides a level of passenger rights to all travelers, including the ability to claim basic necessities like food and water during delays. So, make sure you do this while waiting.
  • While waiting for news on your flight, you could use the Compensation Calculator provided by Air Advisor to find out how much TAP delayed or cancelled flight compensation you’re allowed to claim for.

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 (£520) in compensationCheck Your Flight

TAP EU261 Compensation - How Much Can You Claim?

The amount of EU261 compensation you can get will actually depend on the length of the flight you had planned. Here’s how it works:

  • Flights below than 1,500km - (Up to) €250 per passenger
  • Flights between 1,500 and 3,500km - (Up to) €400 per passenger
  • Flights over 3,500km - (Up to) €600 per passenger

So, when it comes to EU261 refund payments or compensation, it all depends on the length of the original flight you were taking.

If you had a really long flight that got delayed or canceled, you’ll be able to get more compensation than someone on a shorter journey.

Not sure if your flight is eligible or not? Well, we can help. Use the flight delay checker to see if your delay was long enough to qualify, and then enter your details in our flight delay compensation calculator to see if you’re able to make a claim.

Or, if you had a cancellation instead, just use our flight cancellation compensation calculator. It’ll tell you in a matter of seconds whether or not you’re allowed to claim compensation and how much money you’re in line to receive.


TAP EU261 Claim Form - How to Fill Out

A delayed TAP flight takes off

Claiming EU261 compensation for UK or Europe flights can be a tricky process. Airlines won’t just pay out automatically; instead, passengers have to use their own time to fill in the appropriate forms, provide evidence, and so on.

This can all be done on the official TAP Portugal website, but it can be difficult if you’ve never done it before. For a helping hand, you might like to work with Air Advisor instead, as we can help you fill in the exact same form and get results as quickly as possible.

Our team of legal experts has helped lots of travelers just like you to get the compensation they were owed after a bad delay or unexpected cancellation. To get started, just head on over to our EU261 Claim Help Center and share some info about your flight.


What to Do if TAP Portugal EU261 Form Not Working

If the form on the TAP website won’t load or isn’t working properly for you, there might be some kind of technical bug or issue. When this happens, you can either wait for the issue to be fixed or just use Air Advisor’s site instead to complete your EC 261 form.


FAQ / Common Questions: EU 261 Compensation

How to claim EU261 TAP Portugal?

To make a claim for TAP compensation, you’ll need to fill in an online form, either via the TAP website or an alternative website, like Air Advisor.


Has anyone received EU261 TAP Portugal compensation?

Los of travelers have been paid out in TAP Portugal compensation because of flight disruptions such as delays and overbooking.


How to claim EU261 compensation from TAP Portugal?

You can claim EU261 money direct from the airline’s website or via Air Advisor. If you choose Air Advisor, you’ll benefit from our expert assistance.


Should TAP Portugal compensate under EU261 for strikes?

No, strikes are not included in the criteria for EU261 compensation and technically count as extraordinary circumstances, so you won’t be able to get any compensation in this case, but you might still be able to get a refund if your flight didn’t take off.


Why can’t I fill EU261 on TAP Portugal website?

There might be some sort of technical issue with the website that prevents you from accessing the form. If this happens, you can use Air Advisor to start the claim process instead.


Does TAP Portugal pay EU261?

TAP Portugal, like all other airlines that run flights into Europe, has to follow EU legislation and will pay out EU261 in the appropriate situations.

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