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Ryanair Reviews and Ratings

Read 162,641 verified passenger reviews to find out if Ryanair is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Low fares
Large route network
Good on-time performance

Cons

Sparse cabin experience
Added fees
Poor customer service

Skip to ratings

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Ryanair reviews

2.87

Terrible
(96)
Poor
(18)
Average
(5)
Very Good
(5)
Excellent
(10)

Malachy Q

Verified | Dec 23, 2025

Dublin-Malaga
Economy

Flight delay

Travel frequently with Ryanair. Generally good service - overall value for money once you understand how they operate

Dublin-Malaga
Economy

Crisan D

Verified | Dec 20, 2025

Bucharest-Karlsruhe/Baden-Baden
Economy

Flight cancellation

Cancelled flight within 3 hours before flight, charged the money, 500euro, than replied that I am nor eligible for refund.

Bucharest-Karlsruhe/Baden-Baden
Economy

Carrie T

Verified | Dec 15, 2025

Tenerife-Edinburgh
Economy

Denied boarding

If there was 0 stars I’d put that Staff were rude uncaring unsupportive and unkind making assumptions. I feel this is for them to get extra money.

Tenerife-Edinburgh
Economy

Anonymous member

Verified | Dec 11, 2025

Florence-Palermo
Economy

Ryan Air Robbed Us 250 euros not renting us a car

Horrible experience, terrible and condescending staff. I had rented and paid for the car through Ryan Air, and as soon as my family and I arrived, they refused to rent it to me because supposedly the stamp on the license was not visible. Obviously, it was a ridiculous excuse to charge money and rent it to someone else. In addition to the wasted time and anger, we had to spend money to rent another car, which we were obviously able to do without any problems at another agency. Do not rent a car from these fraudsters, and above all, do not pay in advance. The worst rental experience of my life.

Overall

SCAM
SCAM

Florence-Palermo
Economy

Katerina T

Verified | Dec 9, 2025

London-Thessaloniki
Economy

Experience at Stansted Airport

I recently travelled with Ryanair and had one of the most disappointing and disrespectful experiences I have ever encountered with an airline. At Stansted Airport, the boarding staff forced us to pay for an “extra bag”, even though we had flown with the exact same luggage from Thessaloniki to London without any issue whatsoever. When we pointed this out, their attitude was not only rude but also openly insulting towards Greece and their Greek colleagues, whom they described as “incompetent” and “clueless.” I even witnessed staff emptying travellers’ pockets and wallets onto their suitcases in order to artificially create overweight situations and pressure them into paying extra fees, while threatening that they would not be allowed to board otherwise. After the trip, I contacted customer service. They apologized for the behaviour, but when I requested a refund for the money that was essentially taken from us under pressure, I was told that “nothing could be done.” For us, this was the last time flying with Ryanair. We’ll be spending Christmas in Rome with Aegean instead — and hopefully having a much better experience.

Overall

. boarding gate staff
Coffee

London-Thessaloniki
Economy

Comments

Passenger rights expert: Denied boarding might mean you’re owed up to 600€ in compensation.

Find out if you can make a claim now.

Marco D

Verified | Nov 25, 2025

Toulouse-Bergamo
Economy

Check-in bug per truffare i clienti

Why there is not 0 in this rating system? They literally stole me 165 euros for the check-in because their online check-in does not work properly. The verification procedure does not send you the mail back so it is impossible to do the check-in. OF COURSE they are well aware of that cause they just wait for you at the airport to let you pay. SHAME, where are the customers associations NOW?

Overall

Schema di truffa tramite bug del check-in online

Toulouse-Bergamo
Economy

Olena H

Verified | Nov 13, 2025

Krakow-Madrid
Economy

A very unpleasant experience

Review about Ryanair I flew from Madrid to Krakow with hand luggage — everything was perfect, no problems at all. But on the way back from Krakow to Madrid, the situation completely changed: the staff forced me to pay €72 for the same hand luggage I had already flown with! This is simply outrageous. It feels like Ryanair deliberately takes advantage of passengers who have no choice but to fly and pushes unnecessary extra charges. A very unpleasant experience — no transparency and no respect for customers. I’ll try to avoid flying with them again.

Overall

Review about Ryanair I flew from Madrid to Krakow with hand luggage — everything was perfect, no problems at all. But on the way back from Krakow to Madrid, the situation completely changed: the staff forced me to pay €72 for the same hand luggage I had

Krakow-Madrid
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Lost or delayed baggage in most cases?

Check if you can claim compensation here.

Harjinder S

Verified | Nov 12, 2025

East Midlands-Rhodos
Economy

None existent customer services and will leave you stranded at the airport

They arent supposed to charge you for seat selection for kids just adults, but they do. They wont refund either. On flight back, they changed to smaller plane, some people got stranded at airport. I was luck in that i complained early and they reallocated my seats as we had kids. Some poor OAP's were left behind.

Overall

Poor customer services
nothing

East Midlands-Rhodos
Economy

Anonymous member

Verified | Nov 4, 2025

Dublin-Palermo
Economy

PREPAID FOOD & DRINK VOUCHER SCAM

ON 11TH OCTOBER WE WERE TRAVELLING TO PALERMO AND HAD PURCHASED FOOD & DRINK VOUCHERS UPFRONT AND HAD PAID IN FULL, THEY WERE VISIBLE ON OUR MOBILE BOARDING PASS. BUT EVEN THOUGHT HE STAFF COULD SEE THE MONEY ON THE BOARDING PASS THEY INSISTED WE HAD TO PAY FOR THE FOOD & DRINK AGAIN AND CLAIM BACK FROM RYANAIR. THEY SAID THE SYSTEM WAS NOT WORKING AND THE VOUCHERS COULDNT BE REDEEMED. THEY HANDED A PICE OF PAPER WITH CABIN CREW NAMES AND ASSURED US THAT WE WOULD BE ABLE TO GET THE MONEY BACK - SO FAR WITHOUT SUCCESS.

Overall

CUSTOMER SERVICE
GETTING OFF

Dublin-Palermo
Economy

Anonymous member

Verified | Oct 21, 2025

Alicante-London
Economy

Controlled and ownership of the flight.

On my first flight with Ryanair. On two flights from Alicante to Stansted Airport FR2587 at 08.50 and my return back to Alicante 20.05 FR8286 on the 20th October 2025. On both flights a recorded message stated any small bags or clothing can be put under our seats BUT your staff were acting like Acting like dittakers by telling everyone that all Item large to very small and all clothing to be put in the over head lockers. I. on my Frist flight FR2587 I had my UK Veteran Army badge fallen off my coat while being moved around while your staff filled the overhead lockers with unnecessary Items with no care with their behaviour on how they had no respect other than taking control on everyone within their Ryanair aircraft space. THIS IS WHAT I CALL DITTAKESHIP AND NOT REPECTING OUR PAID SPACE ON YOUR AIRCRAFT. I FELT AS ONE PASSAGER NOT HAPPY WITH YOUR STAFF WITH THEIR DITTAKING BEHAVIOUR TO EVERYONE ON BOTH FLIGHTS.

Alicante-London
Economy

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Ryanair Ratings

All-time Rating & Reviews

Average Star Rating

2.87

Total Reviews count

162641

Review Sites Distribution

AirAdvisor
2.87
162641 (100%)
TripAdvisor
2.5
97092 (59.7%)
eSky.eu
3.9
25970 (16%)
Flight Radar
3.5
24945 (15.4%)

Kayak
3.45
5472 (3.4%)
Google
1.8
2268 (1.4%)
TrustPilot
1.3
1906 (1.2%)
Airlines-Inform
2.92
1715 (1.1%)
PissedConsumer
1.7
834 (0.5%)
FlightReport
2.95
479 (0.3%)
ConsumerAffairs
1.1
283 (0.2%)
Airline Ratings
2.14
205 (0.1%)
Reviews.io
2.3
109 (0.1%)
SiteJabber
1.7
95 (0.1%)
Productreview
1.1
67 (0%)
Hellopeter
1
2 (0%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.87

162641

3/5 overall

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Ryanair Reviews and Ratings

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