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Ryanair Reviews and Ratings

Read 162,641 verified passenger reviews to find out if Ryanair is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Low fares
Large route network
Good on-time performance

Cons

Sparse cabin experience
Added fees
Poor customer service

Skip to ratings

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Ryanair reviews

2.87

Terrible
(96)
Poor
(18)
Average
(5)
Very Good
(5)
Excellent
(10)

John S

Verified | Sep 26, 2025

Bergamo-Madrid
Economy

Flight delay

Terrible service, the flights are always delayed or cancelled with no given reason. Very bad customer service and very delayed response.

Bergamo-Madrid
Economy

Verified | Sep 25, 2025

Vienna-Santander
Economy

Ground hostess

I wanted to express my absolute i disapproval of the behavior of the two ground hostesses who check luggage and passports. Two completely unfriendly and unpleasant people who treat most travelers.

Vienna-Santander
Economy

Anonymous member

Verified | Sep 10, 2025

Bergamo-Manchester
Economy

Poor service, Stole money

I asked for tea, repeated it three times to be super clear, and received a Thai curry. Ryanair said 'tough luck' and to either take the curry or lose the money as they cannot process refunds. Might only be £9 but it's £9 in their pocket not mine.

Overall

Stole Money
None

Bergamo-Manchester
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for in most cases?

Check if you can claim compensation here.

Lolis C

Verified | Sep 4, 2025

Rome-Warsaw
Economy

As the Kefalonia flight was...

As the Kefalonia flight was delayed we lost the connection to Warsaw from Rome. We lost the hotel in Warsaw as our destination was szczecin. We manage to book hotel in rome and bought a new ticket to warsow so we manage to get on time to the Szczecin flight

Rome-Warsaw
Economy

Ross M

Verified | Sep 4, 2025

London-Bergamo
Economy

The flight was originially planned...

The flight was originially planned to land in Bergamo Orio al Serio but landed in verona instead. we lost our car booking and had to book a new one. we arrived about 4 hours later at our destiation after had to arrange transportation.

London-Bergamo
Economy

Cristina Nina D

Verified | Aug 31, 2025

Leeds-Bucharest
Economy

Refuz la îmbarcare

the staff is not professional. the gate closed for 2 minutes, there were people in line but they said it closed. PS. we missed the plane, looking out the window as the passengers were still on the stairs. Daniel

Leeds-Bucharest
Economy

Verified | Aug 27, 2025

Warsaw-Berlin
Economy

Horrible nazi Airlines. One centimeter...

Horrible nazi Airlines. One centimeter more on your backpack and u have to pay extra money like 40e and then because you have to send the luggage you going to miss your bus in the destination you are flying to. They make your life complicated. Thos airlines are not even cheap anymore. They are expensive and they make tones of money and treat people like shit. Not recommending. I used it to think it can be cheaper but is expensive af.

Warsaw-Berlin
Economy

Verified | Aug 21, 2025

Manchester-Dublin
Economy

I went on a Ryanair...

I went on a Ryanair plane. The boarding was quick, the seats were quite comfy, the takeoff was quick with no delays and the landing was smooth. Overall I'd give the flight a 7/10

Manchester-Dublin
Economy

Ale D

Verified | Aug 4, 2025

Bucharest-Rome
Economy

The flight was delayed in a terrible way

The flight was delayed by nearly four hours, leaving passengers stranded on the tarmac with no announcements, no assistance, and no apologies. Despite clear standards requiring refreshments for such delays, not a single drink voucher was offered—not even once.

Bucharest-Rome
Economy

Verified | Jul 22, 2025

London-Bergamo
Economy

Terrible. Firstly, we were left...

Terrible. Firstly, we were left outside in the rain (with my small toddler) while the plane stood in front of us with its door closed. Although it was indicated that boarding had commenced, we were not allowed to board. This was the first mistake. No one was there to pick up the pram, but it stood under the rain. Secondly, upon entering the plane, none of the crew members greeted us with a simple "hello" or "welcome." There were no smiles or friendly faces, which was quite unusual and unprofessional. I asked if there were any available seats nearby, as we had checked in late due to work commitments and couldn’t find seats together. The female crew member responded aggressively, stating, "No! The flight is full." While I understand that the flight was indeed full, the manner in which she communicated this was rude. A more courteous response would have been, "I am really sorry, but unfortunately, the flight is full." It's incredible that I need to say how to answer! Let me elaborate on the more than 1 hour-long wait on the plane. A almost friendly host and a female hostess with dark hair and she seemed to have African/Moroccan background "greeted us". She refused to provide her name and hid her name tag after having a problem, She was disrespectful. Initially, the crew provided safety belts for some babies but did not give one to us. I waited patiently, but even when the plane started moving, my son still didn't have a seat belt. So during the safety demonstration while the plane was moving, I requested a belt, and the hostess rudely responded, "Can you wait??!" I emphasized that the plane was moving, and she aggressively threw the belt at me. When I expressed dissatisfaction with the service, she retorted, "Don't fly with us again!" This was in front of all the passengers, and it was humiliating. I am absolutely speechless. When the plane is moving especially during the departures, take off and landing everyone should have their seatbelts on. Additionally, the crew never checked the passengers' seat belts, windows, armrests, or hand luggage placement (only at the very very end), compromising safety standards. At 8:35 am, we were informed that we needed another 15 minutes due to heavy rain, which had already stopped before 8 am. Lying to us, without giving enough information. It was a nightmare. After reporting it to ryanair they said it's solved and they can't do anything about it.

London-Bergamo
Economy

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Ryanair Ratings

All-time Rating & Reviews

Average Star Rating

2.87

Total Reviews count

162641

Review Sites Distribution

AirAdvisor
2.87
162641 (100%)
TripAdvisor
2.5
97092 (59.7%)
eSky.eu
3.9
25970 (16%)
Flight Radar
3.5
24945 (15.4%)

Kayak
3.45
5472 (3.4%)
Google
1.8
2268 (1.4%)
TrustPilot
1.3
1906 (1.2%)
Airlines-Inform
2.92
1715 (1.1%)
PissedConsumer
1.7
834 (0.5%)
FlightReport
2.95
479 (0.3%)
ConsumerAffairs
1.1
283 (0.2%)
Airline Ratings
2.14
205 (0.1%)
Reviews.io
2.3
109 (0.1%)
SiteJabber
1.7
95 (0.1%)
Productreview
1.1
67 (0%)
Hellopeter
1
2 (0%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.87

162641

3/5 overall

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Ryanair Reviews and Ratings

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