Thomas Cook Compensation: Delays & Cancellations

Reviewed by a licensed lawyer.

Last Updated: December 01, 2023

Thomas Cook is a popular UK travel agency, arranging flights and package holidays across the world. However, like other airlines and travel companies, Thomas Cook sometimes has issues, and many passengers have to deal with Thomas Cook flight delays and Thomas Cook flight cancellations.

If this happens to you, you could be entitled to up to €600 (£520) in Thomas Cook compensation. Air Advisor can make a Thomas Cook claim after a Thomas Cook cancellation or delay. Read on to learn more about your rights and how we can help.

 If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to £520 (€600)(£520) in compensationCheck Your Flight

Flight Delay Compensation with Thomas Cook 

Dealing with Thomas Cook delays is never a fun experience. However, if your delay lasts for three hours or more, EU law states that you could make a Thomas Cook flight delay claim and receive up to €600 (£520) in Thomas Cook flight delay compensation.

Air Advisor can help you make a claim against Thomas Cook after a Thomas Cook delayed flight. We can fill in your Thomas Cook claim form on your behalf, and we won't ask for any payment until we successfully obtain your Thomas Cook Airlines delayed flight compensation.

Thomas Cook Flight Compensation for Cancellations

So, what about when Thomas Cook flights are cancelled? Well the same rule applies. European law ensures that passengers can make a claim with Thomas Cook after a Thomas Cook cancel flight issue, with the followingpassenger rights:

• Receive up to €600 (£520) after a cancel flight Thomas Cook situation.
• Make your claim in the three years after Thomas Cook cancelled my flight.

Thomas Cook Delayed Flight Claim and Cancellation Claim: How it Works

So, how do you make a Thomas Cook delay claim or cancellation claim? Well, the process can be long and tiring, but Air Advisor is here to help. We have a team of legal and travel experts who can help with your claim. 

Our experts know exactly what to do to get claims paid out quickly and efficiently. Plus, we operate on a strict no-win, no-fee basis, so if we can’t get your compensation, you won’t owe us a thing.

Ready to get started? Check out ourflight delay compensation calculator to see how much money you could get.

 Disrupted flight? You might have a right to compensation - up to £520 (€600)(£520)Check Your Flight

Thomas Cook Compensation for Cancelled or Delayed Flight: When to Claim?

According toEU 261, this company should pay compensation in any of these situations:

• Delay: Delays lasting 3+ hours.
• Cancellation: Unexpected or late cancellations.
• Overbooking: Too many tickets sold for a flight.
• Missed connecting flight: Passengers miss connecting flights due to delays.

Thomas Cook Flight Cancellation and Delays: Steps to Follow

Here's what to do if you get to the airport and see that your flight is delayed or cancelled:

• First, speak to an airline representative at the airport. They’ll be able to tell you more about the situation.
• Collect evidence that you can use later to support your claim, like tickets and receipts.
• Claim any food, drink, and other benefits while you wait at the airport.
•  Use our free online compensation calculator to learn how much compensation you could receive. 

Thomas Cook Refund: How Does it Work?

It's important to note that you might also be entitled to a Thomas Cook flight cancellation refund, as well as compensation. These are two different things, and refunds will give you the full cost of your original ticket or travel package back, if the company is unable to provide you with the service you paid for.

So, how to claim Thomas Cook refund? Well, usually, you'll need to fill in a refund claim form with the airline. The airline might offer you a Thomas Cook refund for delay in cash, credit, or voucher form. We recommend declining vouchers, as they may expire before you have a chance to use them.

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