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Luckily, there are protections in place to help people in this situation. Specifically, an EU regulation known as EU261 exists to help travellers receive TUI compensation of up to £520 per person if their flight is disrupted in some way. Keep reading to find out how this all works.

What Is TUI EU261 Compensation?

EU261 is a part of EU law that can allow travellers to receive flight delay compensation or cancelled flight compensation if their flights don't take-off on time or at all. It’s one of the most important European rules for travellers, and it could help you if your TUI flight has a problem. 

Also known under other names, like EC261 and EU 261 2004, EU 261 is a really important part of EU legislation. It’s designed to help and protect passengers. And thanks to this rule, you’ll be able to get some financial compensation if your travel plans are ruined or harmed by a delay or other issue.

A delayed TUI flight takes off into the air

Types of Compensations Covered by EC 261

EC 261 can protect you in a wide range of situations, from delays that last just a few hours to total cancellations of your flights. The list below shows when you can make an EU261 claim:

  • Flight delay - If your flight is delayed for 3+ hours, EU 261 applies and allows you to claim for compensation.
  • Canceled flight - Passengers can also request compensation in the case that their flight was cancelled. You might also be able to get a full flight refund if this happens, too.
  • Overbooking - Overbooking happens when the airline sells too many seats for a flight and then has to refuse entry to certain passengers.
  • Missed connection flight - It’s also possible to get EU261 compensation if you end up missing a connection flight during your journey.

 Disrupted flight? You might have a right to compensation - up to £520Check Your Flight

What Should You Do in Case of TUI Flight Delays or Cancelations

  • The first step we recommend is to find an information desk and talk with the staff. They’ll be able to let you know a little more about what’s going on.
  • Next, you'll need to start gathering evidence and proof that you can use to support your case when you make a claim later on.
  • If you’re feeling hungry or thirsty while waiting, you can also claim some food items and bottled water. This is part of your passenger rights, as outlined in EC261.
  • Last but not least, we recommend using our Compensation Calculator to figure out how much TUI delayed or cancelled flight compensation you could claim.

A cancelled TUI flight on the tarmac

TUI EU261 Compensation - How Much Can You Claim?

One of the big questions that people have about EU261 compensation UK is “How much money can I get?” Well, it all depends on the length of your journey. Here’s how it breaks down:

  • If your flight is less than 1,500km - Up to £205(€250) per person
  • If your flight is between 1,500 and 3,500km - Up to £330(€400) per person
  • If your flight is more than 3,500km - Up to £520(€600) per person

A simple way to look at is that you get more compensation if you have a longer flight. But even short flights between neighbouring countries can be eligible for compensation.

But, before you make your claim, it’s important to verify your eligibility and figure out exactly how much money you could get.

We’ve got a few tools to help you with that, like our flight delay checker (which tells you if your flight delay was long enough to qualify for EC261) as well as the flight delay compensation calculator (which tells you precisely how much money you could get.

Our flight cancellation compensation calculator  is one of the easiest tools to use when you want a clear and easy-to-understand picture of whether or not you can make a claim and how much money you could theoretically get.


TUI EU261 Claim Form - How to Fill Out

So, if you’ve figured out that you’re eligible for an EU261 refund or TUI compensation, what should you do next? Well, you’ll need to fill out the relevant documentation, which can be done over on TUI website.

The process of filling in the form is quite long and time-consuming, and if you’ve never done it before, you might not know how or where to begin. Air Advisor can make things much simpler for you and help with all the form-filling process.

You can click on the Check Compensation on our site and get all the help you need. Just tell us some details about your flight (like the flight number, destination, and so on) and our experts will take care of the rest for you, helping you make a claim and get the money you’re owed.

 A delayed TUI flight takes off from the runway

What to Do if TUI EU261 Form Not Working

If the official form on the TUI website isn’t working for you, there’s no need to panic. Just visit the Air Advisor EU261 Claim Help Center. You can fill in the form directly on our website and get our expert assistance to receive your money promptly and without any fuss.

 Claim with AirAdvisor and get up to €600 compensation. Find out how much you’re owed today.Check Your Flight

FAQ / Common Questions: EU 261 Compensation

How to claim EU261 TUI?

Making a claim for EU261 compensation with TUI can be quite complex. You’ll need to fill in a form and provide evidence. Air Advisor can help you. Click on our Compensation Calculator to get started.

Has anyone received EU261 TUI compensation?

Absolutely. Lots of passengers have received compensation from this airline and many others after delays, overbooking, and other problems.

How to claim EU261 compensation from TUI?

To make a claim for compensation from TUI, you can either fill in the EU261 form on their website or get Air Advisor’s expert team to help you out.

Should TUI compensate under EU261 for strikes?

Sadly, no. Strikes are classed as “extraordinary circumstances”, which means that the airline isn’t obligated to pay out compensation. But you should still be able to get a refund if your flight was cancelled because of the strikes.

Why can’t I fill EU261 on TUI website?

There are various reasons. It might just be technical issues with the website, for example. If the form isn’t working on TUI’s site, use the one on Air Advisor’s site instead.

Does TUI pay EU261?

Yes, TUI, just like other airlines working in Europe, has to pay out compensation to affected passengers because of EC261.