Compensatie si refund pentru zboruri anulate si intarziate Lufthansa

I recently flew (or tried to fly) a return trip Turin-Munich and had a number of issues. I am very disappointed with your customer service and your ticketing service, there was one hiccup after the other and I felt very much unwelcome to fly with you. Let’s start from the beginning: I booked an LH ticket via Volagratis.com on 07.09, please see attached. Went to airport Turin and the flight had been cancelled. Surprise ! I was not informed and on my Volagratis account the flight still looked confirmed - it seems Lufthansa had not informed the agency and consequently I was also not informed. The person at the Lufthansa counter brushed off the topic saying “it happens” when booking via third party agencies. What a service ! I would like ask for a 250€ refund for this flight cancellation, I had to get a family member to bring me back and forth to the airport and missed an important work meeting. Also had to call the hotline several times. I would like to talk about the experience with the customer service: First call is with the Italian customer service to rebook my flight for the next day; at this point I also decide to move my return flight from the 18th to the 25th October. The person in the phone is very kind and quick to sort out the issue. I do receive a booking confirmation, but after 10 minutes a different person calls me back, literally screaming at me that I could not fly the next day due to the different fare and that I could also not change my return flight. I felt very upset, this was absolutely unprofessional behavior and I was shocked that such behavior is accepted within Lufthansa. The phone connection was lost or that person hang up and I so I called again, talking to another person who confirmed my booking. Later on I tried to check in online and my tickets seemed to be not existent, so I called the check in customer service, where they confirmed I had a ticket but said I needed to check in at the counter. Next day at the counter there also seem to be issues giving me a ticket but all Is sorted and the person at the counter reassures me all is in order to the return flight. Today 25th October I went to the counter in Munich and it seems my ticket shows already flown on the 18th October, so I am asked to book another flight and pay for it myself. The person at the ticket office says “maybe” I will be refunded to this ticket. This is clearly Lufthansa’s mistake, yet I am asked to purchase a 350€ ticket without certainty that I will be refunded, it’s just unbelievable !! I walked away and I am now looking for a solution that does not involve Lufthansa, which so far on this trip has only provided me with incorrect and even rude answers. I would like ask for a 250€ refund for this second flight cancellation, I had to take train and taxi to go back home and need to now find an alternative flight/ train to go back to Turin. On top of the monetary costs, these hiccups have cost me and those close to me a lot of back and forth, wasted time and stress. From a health point of view, two unsuccessful trips to the airport are not ideal in the midst of a pandemic. I hope to receive fast answers from you and that my email contributes to improving your service in the future. Best regards, Mit freundlichen Grüßen, Maddalena

Just at the arrival at the Frankfurt airport, after going through the security, inform all passengers that the next flight "connection between Frankfurt to Hannover" has been cancelled and needed to wait for the next one available.

The bar that connects the push back car and the aircraft broke during taxi and damaged something in the aircraft, we all had to disembark and the solution offered was on the next day, this means we arrived in the final destination around 11 hours late (on the next day we supposed to arrive).

buna ziua... am venit cu un avion particular Guyana las palmas si in frankfurt am luat un avioan de line de la lufthansa si a fost diferenta de 45 minute intre inbarcari can am ajuns la aeroport Bucuresti otopeni am depistat ca nu e bagajul din data de 23-12-2020 doresc sa iau pegatura cu compania LUF

Dear Air Advisor They send me an e-mail with schedule change. First flight to Frankfurt stayed but they changed my second flight to India in Munich. I sended them a letter: The changed flights do not meet my needs. I would like to get the money back. You can deposit the amount on the account number Kind regards Lennert

Bună ziua, am achiziționat un zbor din București - Otopeni pentru Oslo-Gardermoen cu escală în Frankfurt, însa la rezervarea biletului am introdus greșit numele, respectiv am scris numele de familie in două căsuțe, iar in căsuța in care am scris prenumele nu a apărut pe bilet și când am ajuns la Check in mi-au refuzat îmbarcarea. Am mers la un birou Lufthansa însă nici acolo nu au vrut sa ma ajute sa îmi corecteze datele deși am avut dovezi cu numele corect cum mi-am înregistrat datele de pașaport, cu plata făcută de pe cardul personal cu numele meu, contul pe aplicația lor, acolo apare numele întreg și corect. Aș dori sa îmi recuperez bani pentru ca nu mi se corect ce mi s-a întâmplat și am fost nevoit sa îmi iau alt bilet la un preț foarte mare pentru bugetul meu, consider ca asa ceva nu se poate întâmpla. La fel a pățit și colegul meu, ok am introdus greșit dar tot numele nostru. Va rog, aștept un răspuns pozitiv. Va mulțumesc

Offboarding of our flight was slow, we went into the bus that took us to the terminal. At terminal they didn't provide us our stroller (we were a family of 4 with an 8-month-old baby). At the time of the boarding for our next flight, we were in a queue for border check which was again slow since they thoroughly check for papers because of Covid situation. We were running with the baby in our arms for our gate but there was no chance of making it. They gave us a flight which was over 12 hours later.

Flight canceled first time in May - Lufthansa then said that I could fly instead on June 16 - but without explanation this flight was then canceled on June 12th - with 4 days notice !! I had AMEX cancel the cost of ticket $1073 and then bought a much more expensive United Airlines flight MIA-EWR-FRA and then bought replacement flight with LH for leg FRA-CPH - it cost me an additional 979 euro.

The flight was cancelled and I was not informed at all now was offered an alternative. , I found out when I arrived at the airport. After several discussions with LH I was rebooked for the next day

Because of coronavirus i am waiting for my refund more than half a year

Zborul Oslo-Haugesund a fost anulat din motive necunoscute

Flight cancelled on 19 June 2020 for a 20 Jun 2020 flight from KWI to FRA.

Flight was cancelled on 16 Sep 2020 for a flight on 19 Sep 2020. Lufthansa sent an email that it was cancelled, but have not received anything else from the airline.

Found out about the flight cancellation in the airport, 2 hours before the departure.

Am plecat din Aeroportul din Cancun catre Frankfurt cu o intarziere de 5 ore si 44 de minute. Astfel am pierdut conexiunea Frankfurt-Bucuresti

Sen ankomst fra Berlin til Frankfurt, veldig dårlig tid for å nå siste flyet til Oslo. Før vi kom til gaten fikk vi beskjed om at flyet var kansellert. Det var streik i Lufthansa, men hva som var den egentlige årsaken til kanselleringen fikk vi ingen forklaring på. Det ble noen timer i Frankfurt før fly tidlig lørdag morgen hjem til Oslo.

Am stat an Frankfurt mai mult de 24 de ore pe scaun nu au avut avion pentru Instambul(IST)

Am plecat pe 13 02 2021 din Londra LHR spre Frankfurt aveam escala sa ajung an Instambul(IST) am ajuns foarte bine an Frankfurt după care nu a mai venit Avionul pentru Instambul stand mai mult de 24 de ore an aeroport pana la venirea avionului dormind pe scaune

The push back car broke a piece on the aircraft wheel during taxing. No replacement flight on the same day, so this cause a huge delay in my itinerary.

Zborul a fost anulat și reprogramat cu escala de 11 ore peste noapte in Munchen cu încă o escala in Amsterdam. Ajuns la destinație cu aproximativ 21 ore întârziere.

Am ajuns dimineața la ora 3 in aeroport asteptandu mi zborul.Pe panourile nu era nici un zbor spre destinatia mea.Am întrebat la biroul companiei Lufthasna ce s a întâmplat si mi a zis ca zborul a fost anulat fara ca eu sa fiu informat sub nici o formă.

The flight LH507 departuring from Lisbon has been delayed for 3h30. This lead to miss the connection flight LH1168 at the Frankfurt airport. The rebooked flight was in the same day but I had to wait for more 9h for the connection flight LH1172.

Their sir I’m writing to you about my delayed I slept in Frankfurt airport I missed fly

Flight was cancelled. Received no email.

First flight has been delayed due to a weather conditions, as consequence we missed a second one.

The pilot and crew of the first flight LH 1427 arrived late to the plane and we were very delayed.

I was denied boarding to the abowe flight. We were told that only Business class passengers can on board. The next flight to FRA was fully booked. The second next flight which I have actually taken had cca 1 hour delay in departure. I have arrived to FRA having total delay 9 hours and have missed all business meetings as this was a business trip.

I was visiting in Sarajevo and was due to come back to Dublin on the 10th February 2020 travelling from 12 pm to about 5 pm the same day. However due to bad weather conditions we couldn’t fly out (me and my husband). We were not offered any money for food or accommodation – we were simply told to come back to the airport the following day at the same time and that we would be put on the flight. The next day we came back and that was the case. Our flight was delayed for about 10 minutes meaning we were late coming to Munich and therefore missed our transfer flight. When we got to the Lufthansa counter we were given two options. One was to stay in Munich till the next day and the other was to fly to London and from London to Dublin. We chose to go to London and then to Dublin as we just wanted to get home at this point. The man at the counter told us we have 1 hour and 30min layover till our flight from London to Dublin. However when we got to London we only had 30 minutes till our flight and we missed the flight – the man possibly made a mistake due to change in time. We then went to another Lufthansa counter and we were told that there was no other flights available and that the only flight that was available was the first flight in the morning. We were given two 10£ vouchers to have something to eat. We were offered a hotel but we refused as to go to the hotel we were told would be 30minutes and then 30minutes back to the airport therefore we would only ‘sleep’ for 3 hours if even – and then only to go back to the airport so we chose to stay at the airport. So we finally arrived home on Wednesday 12th February at 8AM.

I was denied boarding. I missed connecting flight in the morning and by misstake they Aldo cancerdiagnos my return ticket even though this was a separate ticket. I now have to spent one night at a Hotel and spent money on food + a new ticket in the morning. I now would like to claim money back for this. Approx 520 Euro Best Regards Anna

Due to storm Bianca the incoming flight crew was not able to leave Dusseldorf and once they where on their way they couldn't land on Munich and flew to Nurenburg. With the already 50 cancelled flight another crew was not available. Due to this i missed my morning meeting in Stockholm so I never accepted the offered alternative flight on Friday morning

I was flying with Lufthansa, on 18.9.2019. from Zagreb airport - Pleso to Munich airport - Franz, flight no. LH1713, booking no. 1478XXXXX. Departure was delayed for 40 minutes, with no given reason. Because of the delay I didn't make it to my connecting flight from Munich airport - Franz to Dublin airport - Dublin international flight no. LH 2516. I was waiting for about 7 hours in Munchen for next flight to Dublin airport. They reconnected me to flight no. 2520, which was at 21:40. At Dublin airport -Dublin International I came with 7 hours of delay in regards to planed and expected arrival. I was supposed to continue my trip with bus from Dublin airport to which I had to additionaly wait because of the delay of flight from Zagreb to Munich. The delay of your flight and arrival at destination for 7 hours of delay caused me many difficulties.

Bergen-oslo-frankfurt-bucharest,legatura din oslo a fost anulată deoarece avionul a avut probleme tehnice

They did not inform me of the cancelled flight. It was only when I checked Google a day before my flight (initially scheduled on 11th August 2019) that I saw that the flight has been cancelled. I had to call up Lufthansa myself and they were like "Oh yeah right, your flight has been cancelled, sorry for not informing you personally". Then I had to talk with them for over two hours and accept an extremely long route to SBA consisting on three connecting flights. The total delay was one day and five hours. I completely missed the first day of the workshop I was to attend in SBA.