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Altele - Dear Lufthansa Customer Relations Team, I am writing to formally request a review of my booking and to ask Lufthansa to reconsider the EUR 200 rebooking fee that is currently being charged to correct the return date of our journey. The booking is for one adult and one child, travelling from Bucharest to Birmingham on 25 October 2026 in order for my child to participate in a football tournament in Derby. Our intended travel period has always been 25 October to 30 October 2026. However, after completing the booking, I discovered that the return flight had been booked for 30 November 2026 instead of 30 October 2026. I genuinely cannot explain how the month of the return date became November instead of October during the online booking process. I would therefore respectfully ask Lufthansa, if technically possible, to review whether there was any irregularity during the online booking/session that could explain how this date was entered or confirmed. There is substantial evidence showing that our intended return date was 30 October and that a return on 30 November was never part of our travel plans. Our accommodation at Travelodge Derby Cricket Ground is booked from Sunday, 25 October 2026 until Friday, 30 October 2026, with check-out on 30 October. The purpose of the trip is my child's football tournament in Derby, which takes place during this same period. In addition, the friends with whom we planned this trip are returning on 30 October 2026 on exactly the flights we intended to take: LH4175 – Birmingham (BHX) to Munich (MUC), 17:45–20:40 LH1654 – Munich (MUC) to Bucharest (OTP), 22:00–01:00+1 Our friends, Gecse Andras, Gecse Daniel and Gecse Zsuzsanna, are booked on these flights. We planned to travel together and return together. If necessary, and with their permission, I can provide further information supporting this. I have already spent considerable time discussing the matter with Lufthansa Live Chat. Your colleague Naomi kindly reviewed the booking and tried to find the most economical solution available. For the above flights on 30 October, I was eventually quoted approximately EUR 237.72 for the two passengers. I was advised that there was no fare difference in that quotation and that the overwhelming majority of the additional amount resulted from the mandatory EUR 100 rebooking fee per passenger, together with the applicable tax differences. I fully understand that tickets are subject to fare conditions, and I am not asking Lufthansa to disregard legitimate fare or tax differences. However, in this particular situation, I respectfully ask Lufthansa Customer Relations to review whether the EUR 200 total rebooking fee could be waived, substantially reduced, or credited as a goodwill gesture. This is not a change of travel plans. We are not trying to travel on a different date for personal convenience. The intended journey has always been connected to a fixed football tournament and accommodation ending on 30 October. The November return date does not correspond in any way to the purpose, duration or arrangements of our trip. This journey is extremely important to my child. Participating in this football tournament has already required a significant financial sacrifice from our family. An additional EUR 200 purely in change fees creates a serious financial difficulty for us and may unfortunately place the entire trip, and therefore my child's participation in the tournament, at risk. I was particularly disappointed that, despite being able to demonstrate our intended dates with our accommodation booking, tournament information and the travel arrangements of the friends accompanying us, no discretionary solution could be offered through the Live Chat. I am therefore respectfully asking Customer Relations to look at the circumstances as a whole rather than treating this solely as a routine voluntary change of travel date. Ideally, I would kindly request that Lufthansa allow the return journey to be corrected to: 30 October 2026 LH4175 BHX–MUC, 17:45–20:40 LH1654 MUC–OTP, 22:00–01:00+1 while keeping our original outbound journey on 25 October 2026 unchanged. I am willing to pay any genuine applicable fare or tax difference. My request is specifically for Lufthansa to reconsider the EUR 200 rebooking fee for the two passengers, either by waiving it, reducing it substantially, or offering another goodwill solution. I would also be grateful if Lufthansa could review the original booking transaction, where technically possible, to determine whether anything unusual occurred during the online booking process when the return date was selected. I can provide the following supporting documentation upon request: Travelodge Derby Cricket Ground reservation confirming accommodation from 25–30 October 2026; documentation confirming the dates of the football tournament; screenshots and details from my Lufthansa Live Chat conversation; the booking details of the travelling party, where appropriate and with their permission. I sincerely hope Lufthansa will consider the human circumstances of this case. I would much rather be able to remember and describe Lufthansa as an airline that showed understanding and helped a family correct a genuine booking mistake than have to cancel an important opportunity for my child because the correction fee made the trip unaffordable. I kindly ask for a written response and a final goodwill review by Customer Relations before I make any decision to cancel the journey. Thank you very much for your time and consideration. Kind regards, Mihaly Levente More Booking reference: 8BFSDY Telephone: 0040768796802 Email: morelevius@yahoo.com

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