Guida per ottenere risarcimento e rimborso United per ritardi e cancellazioni di volo

L'unica spiegazione fornita dalla United per la cancellazione del volo 925 da parte della United il 5 settembre 2023 era "operativa". Solo avviso di cancellazione del volo per il volo UA 925 tramite TEXT MSG che mostra l'orario del telefono delle 7:51 del 5 settembre (circa 8 ore prima della partenza prevista del volo UA 925. La partenza del volo era prevista per LHR alle 16:40 del 5 settembre e l'arrivo alle 20:15 il 5 settembre allo IAD. Con il volo riprenotato siamo arrivati allo IAD Washington alle 15:15 del 6 settembre. Se avessimo accettato l'opzione di volo UA123 con partenza alle 8:00 del 6 settembre saremmo arrivati allo IAD Washington alle 11 circa del 6 settembre . United ha dato la possibilità di accettare il volo UA123 del giorno successivo con partenza alle 8:00 del 6 settembre o di trovarne uno adatto alle nostre esigenze di programma. Non è stato fornito alcun avviso di "diritti". È stata menzionata l'offerta sulla richiesta di un rimborso completo ma nulla sull'ottenimento "Tutto pronto e nient'altro da fare". Il volo 123 non ha soddisfatto le nostre esigenze di viaggio e abbiamo deciso di riprenotare sull'UA919 con partenza alle 12:15 del 6 settembre. Il "portafoglio" dell'account United App ha mostrato che il volo cancellato (UA 925) è stato rimborsato come crediti di volo futuri sui nostri conti che sono stati utilizzati per pagare il volo aggiornato (UA 919). Abbiamo dovuto pagare nuovamente circa $ 200 sul volo riprenotato per passare ai posti Economy Plus poiché NON è stata fornita alcuna informazione sul POSTO per il volo aggiornato anche se abbiamo pagato per il volo UA 925 originale che è stato cancellato. Sembra che ci sia stato addebitato il doppio dei posti, come indicato sulla ricevuta del volo United ottenuta il 7 settembre. Spazio extra per le gambe era obbligatorio per entrambi i passeggeri a causa dei problemi di mobilità legati alla permanenza in un posto angusto per un certo periodo di tempo. Alloggiavamo al Park Plaza Hotel, stazione Victoria a una tariffa elevata e, a causa della cancellazione, non potevamo rischiare di perdere il volo riprenotato del giorno successivo, dati i problemi di trasporto riscontrati a Londra (scioperi ferroviari). Abbiamo prenotato un UBER LX (58,32 GBP) in grado di gestire i nostri bagagli extra che non sarebbero entrati in una piccola auto per trasferirci più vicino all'aeroporto LHR il 5 settembre per la nostra partenza anticipata del 6 settembre. Hotel disponibile riprenotato con breve preavviso vicino all'aeroporto. Holiday Inn Express a £ 134,83 (GBP) per la notte che non è stata offerta né fornita da United. Anche i pasti sono stati acquistati dal momento della cancellazione fino alla riprenotazione del volo senza alcun rimborso offerto né fornito. Per il trasporto dall'Holiday Inn Express al Terminal 4 LHR allo United al Terminal 2 LHR è stato addebitato un costo UberLX di 58,32 GBP. Anche in questo caso, a causa delle esigenze di trasporto bagagli e delle restrizioni sanitarie, non abbiamo potuto gestire il bus navetta; treno espresso; né un taxi regolare per portare noi e i bagagli al terminal delle partenze. Lo stress dovuto alla ricerca di alloggi aggiuntivi e al trasporto in un paese straniero non è stata un'esperienza piacevole. Ho dovuto coordinare il nuovo trasporto di ritiro dall'aeroporto IAD (Washington Dulles) a casa e preoccuparmi del servizio postale che lasciava 25 giorni di posta a casa che doveva essere consegnata alla data di ritorno prevista originale. Il denaro perso è stato una notte aggiuntiva in hotel, un trasporto UBER aggiuntivo, il costo dei pasti e il pagamento di nuovo per i posti Economy Plus sul volo riprenotato.

The first flight was delayed over 2 hours which caused me to miss my connecting flight and I did not arrive to RDU until very late.

Two 68 year old women traveling together to Naples. Santucci and Duran. On the way home the flight was cancelled while we were waiting to board at the gate on 8/28. Rebooked on flight on 8/29 at 9:35. That was cancelled within a few hours after booking. Re booked again on 10:35 flight on 8/29. Had to reclaim baggage and go back a forth in Naples airport carrying heavy luggage with no one to assist us and stood in line to get seats and transport to hotel for over two hours. We were transported to a hotel by bus and had to load all of our luggage on to the cargo area ourselves with no assistance. Two 68 year old women loading luggage onto a bus like we were porters. It was disgraceful and literally painful. Next morning the flight was changes to 9:35 but the transport was never changed. We had to hire a taxi for 70 euros to be in time. When we arrived at they had not yet checked in the 8:30 flight. We stood on line for two hours and they kept delaying the flight. When we finally got to the counter we were told the flight would now be diverted to Shannon, Ireland to refuel before going to Newark. Halfway into the flight to Shannon we were told we were being diverted to Bangor, Maine because the pilots would be timing out. We are presently sitting on the runway in Shannon with no clear time of ever getting home. I want to be compensated for this disasterous flying experience. I have never been through anything like this. And to think I paid for this abuse. Totally disgusted with how we were treated by United. Still trying to get home. I will await a response.

We were notified less than 24 hours of departure to the USA that our flight was cancelled due to operational issues (UA965 from Naples, Italy to Newark, NJ (USA). This left us with much anxiety in that I will soon be 70 years old. We lost a half day of our vacation in Positano trying to reach the airline by phone to get another flight. The only flight United offered left Naples at 6:40 am. This required us to locate a driver who could get us to the airport in time for check in and security. The cost for the driver was 225 euro plus gratuity. We got no sleep in that we had to leave the hotel at 2:30 am.

this incident inconvenienced us as they gave us wrong hotel vouchers and we had to go back they cancelled on the day of flight, around 1hour before

Our flight was originally delayed due to the incoming plane being diverted, Then we were delayed because there was a problem with a smoke detector. Then the flight crew was going to time out so our NONSTOP flight to SFO stopped in Washington DC for a crew change further delaying us.

cracked wing. had to deplane after 45 minutes then wait 3 hours at gate for information then put on different flight more than 24 hours later.

They said "technical issues" but the reason was a cat had gotten out and pee'd on the plane. they debaorded us to clean the plane but then decided to cancel because they crew did not want to proceed with the flight. They rebooked us on a flight the following day.

flight was canceled on the day of and we have to spend a night in Frankfurt, need to buy clothes and toiletries as our bags were already checked in, hotel was provided by United Airlines but we need to take care of transportation to and from airport, fly on Air Canada instead of United Airlines the next day and jeopardized our return to work schedule.

Flight number Lh 119 was delayed and landed at 22:50, 10 minutes before the last time designated for flying out of Frankfurt Airport which led to the cancellation of my flight without access to lodging or meals for the whole night. I have be rerouted to different flight RJ126 that arrived to my final destination at 21:15. The employees of the flight operator locked the passengers in the main hall of Terminal 1 - B without providing any information. The transit hotel vouchers were being distributed only for EU citizens and residents in a discrimination practice while other passengers had no place to sleep, to eat or even to smoke. Because of that I missed a job opportunity as I missed my final job interview.

Missing hotel in Chicago, upgraded seating to economy plus in Chicago and fast pass in Chicago

We had to go to the airport almost 9 hours in advance to figure out what had happened. My partner and I booked our flights separately, while I got the text that the flight was cancelled but he did not. We went early to the airport and they were being very unhelpful and said we just needed to wait on standby for the next 3 possible flights to vancouver (connecting, not direct).

I left Belgrade, Serbia on August 10th, I had 17h layover in Munich, Germany. My next flight was supposed to be next morning at 11:30. Flight has been canceled at 1 pm. United employees were extremely rude and unprofessional. I was waiting in the line for 3,5h seeking help. When was finally my turn, I was refused service (me and 9 more people in my line, there was more people on H13 who also were refused service and were told the sam e thing). United employees who operated on H13 and H14 in one moment just got up and left. I was told I AM NOT United problem anymore and to go to H28 to ask Lufthansa for help. Lufthansa arranged flight for next day. On August 11 night, United arranged for all of us hotel near airport. Not just that I was late 24h, United left my luggage in Munich airport. I missed interview that I was coming for and on the top of that I had no clothes or cosmetics. I had to purchase all of it again to look decent on the meeting next day. My language arrived after 2 days.

On June 28, 2023, Flight UA 22 (DUB-EWR) was delayed 2 hours and 9 minutes. It arrived at Newark (EWR) at 1:39 pm, causing me to miss my connecting flight--UA 3613, which was scheduled to leave at 1:35 pm (it actually departed at 1:33 pm). I was rebooked onto flight UA 3429, which was schedule to fly from Newark (EWR) to Burlington, VT (BTV) , departing at 8:15 pm and arriving at 9:42 pm. This flight was also delayed, actually departing at 9:45 and arriving at 10:56 pm. Because of the length of the flight and the 8+ hour delay in my arrival at my final destination, I am filing a claim under EU Regulation 261 for the amount of 600 Euros. United did not offer any compensation for meals or other expenses during my day of travel. United recently emailed me a $200 voucher, which I have NOT used.

We were given a flight the next day from SNN to JFK the next day, but then flight from EWR to PIT was cancelled leaving us stranded at JFK.

Airplane had technical issues (fuel jet error) almost 3 hours delayed. due to that the connecting flight has been missed and now the rebooked flight is delayed again

Our arrival in Washington was late and we were not able to make our flight to Richmond, the next available flight was the following afternoon. We ended up taking an Uber home at a cost of $145. We were offered a next day, flight, but nothing else.

Original flight was direct from London Heathrow to SFO. The flight departure was delayed by just over 2 hours. However, due to previous flights, the pilots were not legally allowed to fly all the way to SFO, so we had to stop in Washington Dulles for a new flight crew. The original arrival time was 5:05pm on June 26, but we did not arrive until 2am on June 27th.

United redirected me to Toronto without my approval and gave away my original seats

United redirected me without my approval. When I called customer service to tell them I wanted to stay on my original flight with the 30+ people we took the CIE I was told no seats were available. I have an extremely lengthy email describing my inconvenience.

United redirected me without my approval. When I called customer service to tell them I wanted to stay on my original flight with the 30+ people we took the CIE I was told no seats were available. I have an extremely lengthy email describing my inconvenience.

United flight from MCO was depart 2:10pm on 6/27 and arrive 4:25pm. It was delayed by multiple hours and landed a few minutes after the Lufthansa direct flight from IAD to BCN was to take off (6:25pm). Therefore we missed our IAD to BCN flight. We were able to get Lufthansa flights from IAD to Munich (~10:30pm) and then to BCN (arrived 6:30pm on 6/28). We were supposed to land in BCN (if all went well) at 8:30am on 6/28. (and also did not have any luggage). We missed a day of our holiday due to being in airports for 24 hours. We also lost our transportation from the airport to the hotel since they stated we did not give them sufficient notice to cancel and they did not reimburse us the money. We then had to hire a taxi to take us to the hotel. The transfer was $47.65 that we lost.

The Omaha flight had a late arrival at the Chicago for my connecting flight.

I had a flight itinerary leaving Frankfurt Sunday morning June 25th and my connecting flight was supposed to leave 1600 in Newark. We were delayed leaving, and then had to divert and sit in the Albany tarmac on the plane for 5 hours. My connecting flight was cancelled. It is June 30th and I still have not made it to my final destination (5days and I still have not had a connecting flight successfully take me to Atlanta).

The plane was leaking a liquid and they were unable to repair it.

Arrived in SFO at 2:45am on 27 July. Crew on LHR-SFO flight was going to be timed out, and could not fly all the way to SFO. Flight was diverted to IAD. Unloaded. Reloaded after security and immigration checks. Original plane arrived 9 hours 40 minutes late late.

Two tires had to be changed on the airplane after the passengers were all loaded for the flight.

May 23, 2023 UA Flight 986 from Paris to Chicago was cancelled. both my daughter and I were flying. We were rebooked onto UA flight 56 from CDG to EWR, which was delayed more than 2 hours. Our flight from EWR to STL had to be rebooked too.

United Airlines statement admits that the delay was due to mechanical issues. The flight required a stop in Washington DC airport to perform a crew change before arriving in SFO at 11:30pm which was more than a 4 hour delay from the original arrival time of 4:50pm.

! UA 55 Delayed by 3h 20m We want you to know your flight is departing late because an earlier delay impacted your plane's arrival. We value your time and we're sorry for the inconvenience. (Estimated Departure 3 Hours 20 Minutes Late) Because of this delay, I am incurring additional costs for the rental car in Paris and other late fees in new york.

After waiting to board for two hours, we were told last minute the flight was cancelled, had to go back home and come back the next day, we were told we were going to be booked on an extra flight that day but were checked and rebooked on multiple other flights, almost missing our next flight from Frankfurt to Guatemala where we arrived 2 days later in the end.

Mechanical issues delayed plane arrive and landing 3.5 hours

The flight from EWR to MUC was delayed by 2+ hours which caused me to miss my connection flight to LPA. United offered no accommodations. Due to miss connection I was stuck on MUC for 10+ hours. My bags are lost, my daughter and myself have no means, no clothes, nothing!