Entschädigung und Rückerstattung für verspätete oder annullierte Flüge von LOT Polish Airlines

Ich habe am 4.10.2020 Sonntag zwei mal versehentlich mein Ticket gebucht ich hatte Probleme mit meinen Internet und PayPal online also verbuchte ich ein Flug Nr.U8XXX9 für 145,53 € und Flug Nr.UDXXXSD für 179,53€ mit dem zweiten bin ich geflogen aber mit dem ersten nicht also möchte ich das Geld wieder haben.Danke

Ich habe am 4.10.2020 Sonntag online Ticket gebucht für dem Flug von Warszau nach Düsseldorf mit der Buchungs Nr:U8YYY aber bei Zahlung durch PayPal ist meine Internetseite hängen geblieben dadurch wusste ich nicht das das Ticket bezahlt worden ist oder nicht.In der selben Zeit durch Panik das ich an den Tag zurück Fliegen sollte habe ich noch mal ein Ticket Gebucht mit der BuchungsNr:UDYYYY .Mit diesem Flug bin ich also Geflogen für 179,53 € also ich habe dann versehentlich 145,53€ zuviel Bezahlt

8 days before my flight, I just received an email stating: "We regret to inform that due to the administrative decision to suspend air traffic between Serbia and Poland, all PLL LOT flights scheduled on this route from September 25 to December 18, are cancelled." - however, I travelled on this same route, only 2 weeks before, from London via Warsaw to Belgrade.

On 24/11, I received an email from LOT, stating the following: 'We regret to inform that due to the administrative decision to suspend air traffic between Serbia and Poland, all PLL LOT flights scheduled on this route from September 25 to December 18, are cancelled.' However, this is wrong because I used this same airline to travel from London to Belgrade, via Warsaw, only a couple of weeks earlier. I have proof of this, should you need it. Please note, the airliner did promise to refund the ticket, but as yet, failed to do so.

I have a French visa D-type in France. It allows me to enter via any of the European Union countries, multi-type. At the time, when the flight tickets were bought it was no problems with a lockdown in Switzerland or Poland. But on the 1st of September Poland closes its borders for Ukrainians, it was the reason for an airline not to board me. I had current for the 48 hours negative Cvid-19 test, but they didn`t ask me about that. Also, at the airport, they give me a document with the reason not to board me (REFUSED BECAUSE OF COVID 19). Also, I have bought a train ticket from Geneva to Grenoble, but I also lose it and couldnt ask for a refund, because i didn`t come to Geneva at that day and it was too late to ask for refund. I can provide you all these documents, just send me an email

On 03/Sep/19 we were supposed to take the flight LO594 from From SKOPJE INTERNATIONAL to WARSAW FREDERIC CHOPIN at 17:15 and the flight LO269 from WARSAW FREDERIC CHOPIN to AMSTERDAM SCHIPHOL AIRPORT (final destination) at 19:55, offered by the company LOT. When in the SKOPJE INTERNATIONAL, firstly it was announced that the flight was 3 hours delayed and then that it was cancelled. After 5 hours of waiting in a slow queue we were reallocated to another flight on the following day. The company provided us accommodation, transport and meal, but the situation was badly conducted and caused lots of inconvenience, including lost hours of work.

We purchased 2 return (two ways) business class tickets from LOT in February. During our holiday LOT cancelled our return flight scheduled for 16th March 2020 from Los Angeles to Warsaw and from Warsaw to Budapest. LOT declined to rebook us to any codeshare flight to make sure we return home (there were many operating flights at that time). Communication was also very poor by LOT about the cancellation. As a consequence I purchased an equivalent ticket on my own so we could return home. I am seeking LOT to compensate me for this ticket purchase. Some months later LOT paid us back just the cost of our return ticket originally purchased from them (some 2000 USD) not even the full ticket price. However our cost to return home was about 7000 USD. I would like to claim this difference, about 5000 USD. Since it happened a year ago I am seeking compensation for late interest and communication cost plus unexpected banking cost as well. The 2 tickets were under 2 reservations PIUY12 - Daniel PJXX91XH - Agota Thank you

The flight was canceled and I wasn’t even informed about it.

My flight has been canceled. No options for refund.

Just received 2 messages from LOT, that both flights 16.03.2020 were cancelled.

Hey sir,actually when i was arrived at the air port of warsaw from gdansk airport.i was informed that I have to wait around 7 hours to fly from warsaw to vienna so after i will get second plane to go Larnaca airport.but actually my flight was fro warsaw to Larnaca.

Delayed departure meant I missed connecting flight. Booked with same airline on same booking. Reason for delayed departure was late arrival of aircraft on previous flight

AT THE GATE WE WERE INFORMED THAT NON OF THE PLANES FROM WARSZAWA HAS ARRIVED TO GDANSK AND THERE IS NO AIRCRAFT TO TAKE US.

The Larnaca - waw flight was late and as a result i lost the flight from waw to brussels. My final destination was amsterdam. They told me to go to LOT info desk and so i did. They offer me flight berlin-brussels. I was flying with my wife by the way. It was really frustrating since we were attending a party in arnhem the same date which we were planning for months and pre booked tickets, transport to the venue which we missed and had to pay for alternative. In addition I had pre booked train tickets with trainline to go from brussels to amsterdam at a specific time which were not refundable. I have both tickets saved.

We started our flight from Warsaw at the correct time but after one hour of the flight we were landed back to Warsaw airport Chopin. After the refueling of the plane we started our flight to Moscow again. Our flight LO 675-0 was 3 hours late. We went away of the plane after 17.00 (Moscow time) and I missed my flight to Yekaterinburg SU 1414 with the time of departure 17.35. My tickets to Yekaterinburg and back from Yekaterinburg to Moscow were cancelled and I had to buy other tickets for my own money.

Flight was delayed for almost 5 hours. No food vouchers were offered by airline. No food or beverages were provided at airport. We had to pay for dinner at airport out of pocket. We arrived to Chicago with close to 5 hours delay.

Flight was delayed for almost 5 hours. No food or baverages were provided at airport, no food vauchers were offered by airline. We had to pay for dinner at airport out of pocket. Seems like LOT did not sell all tickets for original flight and we were put on other airplane (i believe Belgium Air). we ariived to Chicago with at least 5 hours delay.

Boarding started at 10:40 and flight at 11:10. At ~10.35 I scanned my ticket before security check. After that there was a looooong line to security check. At 11:00 I passed all checks and was near a gate. The information service told that boarding ended at 10:55. As per info center they called me 3 times, but when I asked them to pronounce my name they just said something but not my name. When we ask why they closed the gate, (they knew that I was at security check, because I scanned my boarding pass). There are no information about when the gate closes... The said: "we just close when we see no people more".

Gate was closed earlier than should be. The plane took off also earlier than was scheduled. So I missed my plane

After boarding was finished on LO 482,in Oslo, the Pilot announced that we had to change airplane because of teckhnical issues. This caused that the flight from Oslo to Warzawa was about two hours late, and I lost my connection- flight LO 769 to Odessa. I was by LOT booked in to a Hotel at The Warzawa airport and got a flight the day after.12.11.19. This flight tried one time to land in Odessa, but returned to Warzawa due to weather conditions. I was again booked in to a airport hotel, and got a new flight the day after, 13.11.19. This flight arrived Odessa airport 13.11.19 at about 4,15PM. My delay at my booked travel was two days, and caused loss of working time and loss of income.

On the 17th of November I was flying from Zurich 19:55 to Warsaw arriving at 21:55 which flight number 420 LOT airlines. The flight was late for 45 minutes. I had a connecting flight to larnaca. I was flying from Warsaw to larnaca at 22:35, arriving in larnaca at 03:05. From Zurich to Warsaw flight number was 420 LOT airlines From Warsaw to larnaca flight number was 171. I lost the flight 171 from Warsaw to larnaca U2 the delay off 45 minutes of my first flight with number 420. When I arrive at the airport they gave me a hotel plus taxi and they gave me the option the fly park the next day I had a delay arriving to my destination larnaca 24 hours. Please note they did not give me any reason for the delay of the flight

The cancellation was announced just before boarding. The reason named was technical issues.

Airlines sold all the prior tickets and we had no more seats to fly with this flight. We had standby tickets. Then we wait for next flight for about 12 hours.

First flight was delayed, after 1,5 they canceled it We had to wait on a queue for more than one hour to make another booking

The flight from Skopje to Warsaw had a delay, which resulted in missing our connection flight from Warsaw to Amsterdam. Polish airlines (LOT) then offered us accommodation to stay the night and take the next plane the following morning with Lufthansa.

Just on my way to the airport I received a message that flight had been cancelled. We spent 4 hours at the airport waiting in line to get a new tickets.

It was announced already from beginning during drop off baggage that it would be delay with departure at least for 1hr - you can see on my boarding pass - boarding time was stated as 10:45 in spite of original 09:45... then close to this new boarding time it was again delay and new boarding time on desk was scheduled as 11:25 lt and finally we started our flight around 12:00 lt

Connecting flight Warsaw -Billund was delay for few hours , later flight was cancelled at all because of technical problems air plane . I get flight just for next day 8.20 in the morning from Warsaw to Billund . I missed one working day in offshore because of canceled flight

I was informed about delay of arrival of the board to Kiev Boryspil Airport that had to provide my further flight to Warsaw, several delays took place. The airplane did not arrive to Kiev in time thus we could not depart to Warsaw. As a result, I had to wait in Kiev for the board and missed connecting flight from Warsaw to Copenhagen and my train to Linköping in Sweden which was my final destination. I had to also stay overnight in Malmö on the way to Linköping any pay for a night in the hotel.

My initial connecting flight from Odessa to Warsaw was cancelled and I was notified at the airport 60 min before the departure. by that point, there was no connecting flights from Odessa to NYC for the next 48 hours. I was put on 2 (!) connecting flights 24 hours later. I had to miss my work in NYC on Sept 21($500/per diem). I was put on a flight to Kiev, then Kiev to Warsaw, then another Warsaw-NYC flight on Sept 21. I have spent 10 hours in the airport in Odessa in line with 300 people who all had cancelled flights and 1 service agent in order to figure out the alternative route. LOT airline representative in Ukraine or USA were not responding to phone calls. I have lost money, time, health, sleep, travel connections, and had one of the worst experiences flying. please help resolve

When we boarded the plane we were told that we'll have 1 h delay due to air traffic. Air condition broke and we sat on plane for 2.5 hours without air condition. They announced that they have maintenance coming to fix the air conditioning and we need to get off the plane. They took us back to the terminal and no further explanation was given as to when will we depart. 2 hours later they had us board the plane again and finally departed after 4.5 h delay.

First flight was late and I missed my connected flight to Warsaw . We were put in a hotel overnight. From there we went to Lisbon. Had to wait 7 hrs for our next flight

Missed connection because of airport formalities, transport to final destination with bus, arival at destination with over 8 hours delay next morning at 2 AM

When the boarding time came we were announced that there will a 30 min delay.After the 30 minutes we got an announcement that next information will be provided in the next 30 minutes, this led to me already missing my connecting flight to Bucharest .After waiting for over, 3 hours the cancellation of the flight was announced.

The flight was delayed for 6 hours upon check in. Then it delayed another 4 hours. The flight finally took off after 10 hours of delayed. After 1.5 hours fly time, they made an announcement that the plane has technical issue and need to fly back to JFK. Then the flight is cancelled. We had to rebook a different flight on our own. No help at all.

From Budapest our departure time was more than one hour delayed. Because we had 45 minutes to catch our fly to Miami we missed our connection fly. LOT representative gave us vouchers for hotel, transfer and food. Next day our departure time was more than one hour delayed again,so we almost missed our connection fly to Miami. When we finally arrived to Miami one of our luggage where missing. So the promised 12 hour fly was 48 hour, we missed one day from work and we did not had our luggage

Our flight was delay 1.5 hour from Budapest. Our connection time was 45 min so we did not have chance to catch our flight to Miami. We got voucher for transfer and hotel wit food and the LOT representative said we will fly to Vienna on the next morning and from Vienna to Miami. On the next morning our scheduled departing time was delayed 1 hour 20 min so we almost missed our connection again.

The flight from Israel was deleyed for 3 hours and 30 minutes , so I missed my connection flight to katowice , after I arrived to Warsaw I had from wait for hours for new connection flight

One hour before boarding in Odesa flight 770 to Warsaw on Monday 26 August was delayed 3 hours and ten minutes. In reality the flight was delayed an hour further, total waiting time more than 4 hours. This caused me to miss my connecting flight to Paris which was delayed until the next morning, 8 hour later.

After more than an hour delay of the first flight, we were DENIED BOARDING on the flight Warsaw-Sofia. We spent about 2 hours on the Warsaw Airport waiting on a queue to be told we cannot use the next flight to Sofia (about 12 hours later), but we have to wait 24hours to be able to depart. Furthermore, I had to deal with the most impolite staff to find my luggage. Eventually, I reached my destination with 24 hours delay.

the pilot on flight LO 336 in CDG told us that that we are waiting for last passangers. This more than 30mins waiting created delay and I missed my connection in WAW. I claimed with LOT but unsuccessfully. there told me that there was a security issue in terminal in CDG and they had to evacuate a terminal. according LOT this caused a delay of plane departure. I do not believe this reason. if terminal was really evacuated it would caused much longer issue

Am avu zbor initial din Lisabona in Otopeni cu escala la Varsovia, pe 3 iunie. In data de 10 mai mi s-a comunicat ca zborul din 3 iunie Varsovia- Bucuresti este anulat si ca mi se ofera alt zbor din Varsovia a doua zi ( cu impunere de ramanere peste noapte in Varsovia pe cheltuiala mea). Am refuzat. Mi s-a oferit tot a doua zi, deci tot cu ramanere peste noapte pe banii mei, un zbor mai tarziu spre Bucuresti. Am acceptat. Primesc apoi din nou instiintare ca nu se poate asa ceva si ca sunt mutata fie pe 2 iunie fie pe 4 iunie cu zbor nou in totalitate, cu plecare din Lisabona, escala la Varsovia si apoi zbor la Otopeni, la orele la care avusesem initial pe 3 iunie. Mentionez ca data de 2 iunie imi afecta vacanta platita la Lisabona, iar data de 4 iunie ma obliga sa mai platesc o noapte de cazare in Lisabona, extra plus cerere de extindere concediu la servici. Mi se raspunde de la LOT ca altceva nu au ce face. Accept data de 4 iunie, la extra cost pe cont propriu ( cazare)

The flight was supposed to be 4:15 pm but was delayed and departed only at 8 pm.

The personnel didn't let me take my hand luggage on-board due to the insufficient place and so I took it and they say that you will receive at the final airport which was WAW airport. However, my transferring flight had been changed to WAW airport, so when I arrived at the airport, I couldn't find my luggage. I applied to the personnel for the loss, they say that you will receive it tomorrow which is on monday, but I received it after 1 day which is on Tuesday. By the way, my all belongings were in my this luggage and so I had to survive for 2 days in my work in Poland. Becuse of that reason, I had to spend 208,38 PLN for the clothes and personnel cares products. Under the light of fact mentioned here, kindly I ask you to compensate my spendings. Best Regards

Flight LO789 scheduled to 16/06 was cancelled with no reasons provided 10 min before boarding. After 2 hrs in queue for re-booking I was offered a flight on the evening next day. So spent another 24 hrs in Poland!

first flight from Singapore to Warsaw was schedule to arrive at 6.05am polish time. However, due to weather condition the flight arrived at Warsaw Chopin Airport at 730am Which is also the departure time of our connecting flight to London-heathrow. We were put on to another flight(LO 279) which was suppose to be scheduled to departure at 330pm but was delayed the first time was to 420pm and subconsciously delayed again to 5:10pm. We boarded at 5.10pm but the was another 30mins delayed in the plane due to heavy traffic at Heathrow airport. Eventually the flight took off at around 6pm. The total time we spent in the airport was more than 10hours Long. We also had a train to catch in London st Pancras station to Paris at 1pm but had to be rescheduled to 8pm due to the missed flight which costed us $566 euros. we calulate they we would have more than enough time to catch the train however due to the delay at 330pm we had to reschedule the train to the following day. And the worst of all, we were promised at Warsaw that our baggages would be on the same flight as us to Heathrow. When we reach Heathrow our baggage was no where to be found. We ask the baggage enquirers and they told us our baggage was still at the country of our origin flight. Currently as I am typing this we have not had a change of clothes and a proper place to stay for a day

I had a connection flight: LWO-Warsaw-Geneva, when I come to Lviv aurport I get a massage my connection flight is canceled, LOT change my flight: I fly wia Vianna to Geneva and totally late for 1 hour

representative of the Polish airline company due to the lack of full professionalism and abusing the position deliberately failed to fulfill its obligations as making adjustments to the date of return flight of the ticket of my son who does not have independent movement on the road completely dependent on me, we spent more than 1 hour at the registration desk relying service but then it turned out that we were deliberately not put on a plane and thus brought huge financial material and physical damage, our trip would be la completely destroyed without any opportunity to have as a possibility to recover the flight to the city of our destination Kharkiv, country of Ukraine near future We are forced to be without financial opportunities on airport territory and we did nor received professional support from the Polish airline LOT company, which we relied on as a transport carrier on the route, we are in humiliating position of practically homeless people and without the possibility of departure in any direction either home town or to the city of our route. Representative of LOT on the phone line offered a departure after 7 days, but they did not explain how we should live at the airport for 7 days, or we may buy our own tickets, which turned out to be completely impossible to buy a tickets for the coming days due to the availability of tickets on our route or the cost of tickets as a purchase is not ten times preliminary exceeded our value We completely lost all the possibilities of departure from Miami to Kharkov near future

Come to the airport,flight was delayed 3 hours,were not sure if we will make for the next flight.At the final destination could not locate all baggage.We were almost 24 hours without baggage.We also required bassinet for the infant,which was not provided.The plane was very old,most of the cruse did not speak polish.Our family had very bad experience with Lot this time.

Flight from Katowice to Warsaw delayed so I missed connection flight to Zagreb. Arrived in Zagreb via Lufthansa next day in organization of LOT.