If you’re stuck at Falcone–Borsellino Airport because of a cancelled or delayed flight, you could be owed as much as €600, thanks to Regulation EU261.
At AirAdvisor, we can help you get the compensation you deserve. Our legal team has been protecting air passenger rights since 2017, and to date, we’ve helped over 450,000 passengers get compensated.
Find out if your flight is eligible in seconds! Just enter your flight information below.
Recently Delayed & Cancelled Flights at Palermo Airport
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Palermo Airport: Your Passenger Rights
Most passengers travelling through Palermo Airport are protected by EU Regulation EU261. This means that if you have a delay, cancellation, or other flight disruption, you could get between €250-€600 from your airline, as long as they are at fault.
Also, you can make a compensation claim for flight disruptions even if they happened a few years ago. In Italy, the deadline for making a claim is 2 years, but check the country where your airline is based. You might have as much as 10 years to submit a claim!
Flights with EU and UK airlines ARRIVING at Palermo Airport are covered by these rules, but airlines from outside these areas are not. However, all flights DEPARTING from Palermo are covered by EU laws, no matter where the airline is based.
An easy way to see if your flight is covered is by using a compensation calculator, but here’s a table to help this make more sense.
Where Airline is Based | Departures from PMO | Arrivals at PMO |
EU or UK | ✅ | ✅ |
Outside the EU or UK | ✅ | ⛔ |
Delays exceeding 3 hours
You could get up to €600 in compensation if you arrive at your destination 3 or more hours late.
Flight cancellations & refunds
You’re owed a refund OR a rebooking if your flight is cancelled. Also, if the airline cancels your flight within 14 days before departure, you’re entitled to cash compensation if the airline is to blame.
Lost Luggage at Palermo Airport
You could claim up to roughly €1,920 from the airline if your baggage is lost, damaged, or delayed.
Passenger Rights for Palermo Airport Flight Delays
Your airline must provide care and assistance if a delay forces you to wait for an extended period of time for your flight to depart.
- If you’re stuck at the airport for 2+ hours, you’re owed coupons for free food and drinks and access to 2 free calls or emails.
- If you’re forced to wait overnight because of a delay, request lodging and transportation to the hotel and back to PMO.
Find out if you are owed compensation for a disrupted flightCheck Your Flight
Palermo Airport Flight Delay Compensation
You’re owed up to €600 in compensation per passenger for delays as long as the delay was the airline’s fault.
If the delay was caused by a problem at PMO, then you won’t get cash compensation. So, for example, if there was an air traffic control problem, an issue with airport staffing, or dangerous weather, you will not get any money for the delay.
Delayed flight requirements for compensation
- You must arrive at least 3 hours late.
- The airline must be at fault for the delay.
- You must be flying with an EU/UK carrier and arriving at Palermo Airport, OR departing from Palermo with any airline.
How Much Can You Claim for PMO Delays
Airlines calculate how much you’re owed for delays based on how late you arrive AND the distance of your flight.
- Up to 1,500 km: €250
- 1,500 km to 3,500 km: €400
- Over 3,500 km: €600
Falcone–Borsellino Airport EU261 Cancelled Flight Law
All cancelled flights from Palermo Airport are protected by EU passenger rights regulations no matter which airline you’re flying. This means you can get a refund or a seat on the next available flight if you have a cancellation. You can also get financially compensated if the airline is responsible.
However, if the cancellation was caused by an issue at PMO (a damaged runway, air traffic control restrictions, etc), then you will not get a cash payout.
Palermo Airport Cancelled Flight Compensation & Refunds
If your airline cancels your flight within 14 days of departure, you are owed a refund OR a rebooking, no matter what caused the cancellation.
You can also get between €250-€600 if your airline is at fault, and the cancellation was not caused by extraordinary circumstances.
How Much Can You Claim for Cancelled Flights from Falcone–Borsellino Airport
The actual amount you receive from your airline for a cancelled flight depends on the distance you travelled, as you can see below:
- Up to 1,500 km: €250
- 1,500 km to 3,500 km: €400
- Over 3,500 km: €600
Delayed, Lost or Damaged Luggage at Palermo Airport
You also have passenger rights for baggage loss or damage. An international treaty called the Montreal Convention requires airlines to pay you up to roughly €1,920 for baggage mishandling on any international flight.
Palermo Airport Delays & Cancellations: Top Reasons
Curious about what causes delays and cancellations at PMO? Here are a few of the biggest issues leading to flight disruptions.
- Severe weather: PMO is susceptible to high winds which can lead to frequent delays and occasional cancellations.
- Airport strikes: When airport staff go on strike, it can cause flight disruptions for days. Labor actions in Italy happen with some regularity, and when they do, PMO is also affected.
- Infrastructure limitations: The airport has been undergoing construction to improve its infrastructure which can sometimes impede airlines’ punctuality.
- High passenger volumes: When passenger numbers surge during the high season, it can overwhelm the staff and services which can lead to delayed flights.
Top 5 Airlines Affected by Delays & Cancellations at Palermo Airport
Some airlines are particularly prone to PMO flight disruptions, notably:
Claim Palermo Airport Flight Compensation With AirAdvisor
Getting compensated for a delay or cancellation is easier than you think! Here’s exactly what you need to do to get the payout you’re owed from the airline.
1. Collect all the relevant travel documents related to your flight
- Your boarding pass
- Proof of the flight disruption like screenshots of the notification you got from the airline by SMS, the app, or email.
- Receipts for any out-of-pocket expenses
2. Submit your claim
The next step is to submit your claim here. We’ll ask you questions about what happened with your flight, the dates, and other related details. Once you follow all the prompts, just upload your supporting documents, and you’re good to go.
3. Wait for your payout to be deposited in your bank account
Most claims are processed within 30 days, but this can be shorter or longer based on the airline and your specific situation. But once you send us your information, we’ll review it and reach out if we need anything else to complete your claim. Otherwise, all you have to do is sit back and wait to get your money.
Start your claim now, and get your compensation payment in approximately 30 days! It's easy, and if we don’t win your case, you pay nothing. Begin by entering your flight details below.
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Palermo Airport Questions and Answers
You probably have some questions about flight disruptions at PMO, so here are the answers for the most common ones.
FAQs
Airport Delays
What should I do if my flight is delayed at PMO?
First, ask the airline what caused the delay. Even better, ask them for a written confirmation stating that your flight was delayed and the reason behind it. This will come in handy if you file for compensation.
Next, if your delay lasts 2 hours or more, request food and refreshment. If you have an overnight delay, ask for hotel accommodation and transport.
Can I claim both assistance (food, hotel) and monetary compensation for a delay?
If you pay for food, drinks, or a hotel stay on your own, keep the receipts so you can get reimbursed for these expenses in addition to possible compensation.
What are my rights if my flight delay causes me to miss a connecting flight?
If you miss your connecting flight, you’re entitled to a refund OR a rebooking at no additional cost. You can also get cash compensation if:
- Both segments of your flight were on the same booking
- The airline is to blame for the delay, and
- You arrive 3+ hours late.
Are weather-related delays eligible for compensation?
In most cases, weather delays are not eligible for cash compensation, but you are still entitled to other forms of recompense like meals, refreshments, and overnight lodging.
Airport Cancellations
What should I do if my flight is cancelled at Palermo Airport?
First, find out what caused the cancellation. Then decide whether you want a refund or a rebooking on the next available flight. If you choose to be rebooked and you have to wait 2+ hours for departure, request care and assistance.
What happens if the airline offers me a replacement flight after cancellation?
If you’re offered a replacement flight following a cancellation, you can choose to accept it OR ask for a refund and book another flight of your choice.
Is compensation different if I was informed of the cancellation in advance?
If you were notified of the cancellation 14 days or MORE before departure, then you are not eligible for compensation. However you ARE eligible if you were notified LESS THAN 14 days before your flight.
Other Flight Disruptions at Palermo Airport
What counts as an "airport disruption"?
Airport disruptions include anything that the airport is responsible for managing. This can be anything from air traffic control issues, airport staff strikes or shortages, IT or power outages, security concerns at PMO etc.
What are my rights during airport disruptions such as strikes or technical failures?
No matter what caused the disruption, the airline has a responsibility to get you to your final destination. So, if you have an airport disruption, you’re entitled to care and assistance while you wait for your flight as well as the choice of a refund or a rebooking if you have a cancellation OR a delay that lasts more than 5 hours.
Who is responsible for compensating passengers during airport disruptions — the airline or the airport?
The airline is responsible for providing compensation in the form of care and assistance, but you will not receive financial compensation from either the airport OR the airline if your flight was delayed or cancelled because of an airport disruption.
What if an airport security issue caused my flight to be delayed or canceled?
If your flight is disrupted because of airport security issues, then you can request care and assistance if you’re stuck for 2 hours or more. Also, If your flight is cancelled or delayed by 5+ hours, you can request a refund or a rebooking.
How can I check if I'm eligible for compensation after a disruption at PMO?
The fastest and easiest way to check your flight eligibility for PMO disruptions is to use our compensation calculator. All you have to do is enter a few basic details about your flight, and we’ll show you if you’re eligible for compensation and the estimated amount.
Author:
Joanna Teljeur
Job/Position: Editor, Senior Writer
Joanna is a writer, editor, and consumer rights advocate.
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