Blue Air Delayed or Cancelled Flight compensation and refund

I waited in the airport an hour over the scheduled flight, only after to receive the news that the flight has been cancelled due to bad weather. And our options were to take a bus offered by Blue Air to Sibiu and take the plane from there to Bucharest, or reschedule for the next day.

We supposed to land on the airport from bacau at around 7 in the morning bat because the airport from bacau wasn’t finished properly,they didn’t have the semnals for foggy conditions to land ready,and outside was foggy we flight over bacau around 2 hours,after we flight to Bucharest stayed in the plan for couple of hours, flight back to bacau airport flew again on top of the city for one hour and finally arrived at destination at 3 pm.I forgot to mention I hade a little girl 2 years old with me.

I have bought my ticket through kiwi app in march 2020. In may 2020 they sent me a notification about the flight cancelation, i said ok, i have to chose another alternative from kiwi, and after a week or so they sent me another notification ' Changes has been reverted, no action needed'. I was like ok..great then. to bementioned the flight was on 10.10.2020. After all that I went to lisbon in my vacantion and when I had to get back home I get to the airport and my flight is nowhere on the screens and at the infodesk they have nothing to say about that. After all that I was forced to stay another 2 night in order to get a affordable flight for Bucharest and I have to pay with my own money and after all that they say I deserve no refund. And my 2 night at hotel were like 29 euro and I want them back too.

The fly was canceled

Hello! I bought 2 tickets for the flight from TSR to OTP and from OTP to TSR in the same day. Bought them through kiwi.com. 2 days before the flight I received the papers to do the check in. I could only do the check in for the return flight that was in the same day. For the flight from TSR to OTP they told us that we have to do the check in at the airport. We had the flight in 15.09.2020 at 9:05 AM (Romania time). We arrived at the airport at 7:30 AM but the flight didn't appear on the Departures board. No one from the airport could provide us informations. We called at Blue Air but no one answered. Then we called at kiwi.com. They put us on hold and they told us that for the moment they don t have any info that the flight is canceled. They called us back and told us the flight was canceled but they didn't got any warning from Blue Air about that. I called Blue Air and after 40 minutes of staying on hold they picked up and they told me the flight was canceled and that they announced kiwi.com via email. Blue Air told us that kiwi.com forgot to notify us about that. Called again kiwi.com and they told us they weren't notified by Blue Air. THE THING IS THAT WE WERE NOT NOTIFY BUT NOBODY THAT THE FLIGHT WAS CANCELED! WE LOST THE DAY AND LOST SOME IMPORTANT MEETINGS BECAUSE WE DIDN'T ARRIVE IN BUCHAREST THAT DAY. THIS IS NOT NORMAL!

Hello, we had received an email on 27.07.2020 saying that our reservation (xxxx) was cancelled due to operation reasons. That resrevation was for 3 persons, with return flight(Paris-Bucharest on 29.07.2020 and Bucharest Paris on 26.08.2020)

They denied bording ,there was technical issue with the plane and the replacing plane is not enough for all paassagers. They have offered another fly in the next day to arrive at destination. They have payed the hotel for 1 night in Larnaca

Hello! On 21 of June I have 2 tickets for my daughter and me to flight to Barcelona. We wait in the airport around 12-13 hours. I spent a lot of money on the airport and nobody help us. We stay there a lot of hours and blue air not give us water or some food. We need a compensation for this. I would like to use your service in order to receive a compensation for it. I am waiting for your response.

Hello! This is the return flight complaint. The away flight claims number i made a while ago is 16772. Thank You!

the plane with blue air from tunis to rome made a delay with more than 50 minutes so i missed my flight from rome to bucharest ... and i payed another ticket to arrive to bucharest

i book a flight from bucharest to tunis going and comming back ... i arrived to tunisia but at 11 mars i coudnt come back becaus they cancled my flight from roma to bucharest i had an escale in rome so i stayed blocked in tunisia for 2 days i booked another tiflight with 308.99 on 13 mars and i payed more hotel too

Hi! We booked he flight a long time in advence. When the day of the flight came we went to the airport and our flight was nowhere to be found on the flight screens in the airport. After asking some airport staff at the counter we found out the BlueAir haven't restarted operating from Bordeaux. After calling the BlueAir's costumer service they confirmed that they do not operate from Bordeaux, excus, etc. We maneged to get a flight to BACAU form Torino (this flight took place the next day). They also told us that we were noticed by email, email wich i did not recieved or found in my inbox. We also had some extra expenses for the ride from Bordeaux to Torino and we kept all the reciepts for the speedway and fuel. I am waiting for your opinion, advice or questions. Thank You

they sent is to Torino.. and was a direct flight from Lpl they sent us to Manchester with bus .they provide bus.. we flight around 6 in evening.and supose to be at the 9.30 from lpl no from manchester... in manchester the flight don.t was on panels... we must to ask the staf for gate... nightmare!

Blue Air flight delay compensation I would like to inform you that in 18.12.2019, the airplane was in delay approx. 4 hours. Blueair informed us the delay is because the plan which had to go from Bucharest to Dublin and then to arrive on Cluj, couldn't take off from Otopeni on time (at 10:00 A.M) because of the fog and it took off at 14:00 o'clock. I would like to mention that on 18.12.2019, in Bucharest were 18 degrees and was very sunny, it wasn't a foggy day at all. Those were only excuses and we all stayed in the airport around 4 hour in addition for nothing. My plans were given over and it is not normal!!!

Flight cancelled and money not returned. My only guess is because of the pandemic, but they do not provide any information.

Hello, I’m a Romanian Student in Milan and since I was scheduled for Covid-19 vaccine, last month I bought 5 tickets from Blue Air as follows: 1. Milan (Linate) – Bucharest on 30 march 2021 – for 37 euro; flight changed by Blue Air on 24 march 2021 for 01 April 2021; flight cancelled by Blue Air on 24 march 2021 2. Bucharest – Milan (Linate) on 01 April 2021 – for 20 euro; flight cancelled by Blue Air on 24 march 2021 I chose to request the full amount on my Blue Wallet, as they said that “refund may take more than normal”. Consequently, I bought another flights from Wizz Air for 49 euros and I had to take an airport transfer from Milan to Bergamo for 94 euro, since it was the only flight on that day 3. Milan (Linate) – Bucharest on 20 April 2021 – for 20 euro; flight changed by Blue Air on 1 April 2021 for 22 April 2021; probably will be cancelled I sent an email to Blue Air to notify that their reschedule overlaps with my return flight; no answer yet I bought another flight from Wizz Air for 72 euro and I will also need an airport transfer to Bergamo for another 94 euro. 4. Bucharest – Milan (Linate) on 01 April 2021 – for 10 euro; probably will be cancelled 5. Milan (Linate) – Bucharest on 20 April 2021 – for 6 euro Additionally a member of my family bought 2 Blue Air tickets for Bucharest-Milano-Bucharest on 20-22 may 2021 for 27 euro, in order to help me move back at the end of my study year. Also the costs would have been higher if we would have added luggage at the moment of booking, but luckily we decided to add them later. I must emphasise the total discomfort of rebuilding all my plans and that all these flights were bought in order to get the Covid-19 vaccine and the only reason I chose Blue Air was that they seemed to provide flights to Milan-Linate from Bucharest, instead of Bergamo Airport as a single alternative form other airline company.

Hello, basically me and my girlfriend we had a flight from Liverpool airport to Bacau (Romania) airport on the 11.12.2019 at 9.30 am but because some private plane that got off the runway at Liverpool, many flights were canceled and our flight was also delayed tile 12.30, but when was the time to leave at 12.30 they told us that we need to take a bus to manchester airport and take another plane from there and so we went to manchester and got on to another plane and from there we did not go to Bacau directly but to Italy to Torino airport and so we made 3 hours to Torino and after 3 hours from Torino to Bacau. So we wasted all day on a trip that should be no more than 3 hours, we had the flight at 9.30 am and we got there at 1 am the next day....worst day ever. So if there is some way to get some compensation for this please let me know. Thank you

They tooked us on board of the plane and after 1 hour and a haf they get us out and told us that the plane was hit by the stairs machine.

They refused to bording us ,the aircraft had problems and the new aircraft are fewer seats. They pay to us the night of hotel and taxi to hotel and back to airport the next day for the departure to Bucharest

I headed to the airport where I couldn't use my e ticket to go to the police check. Struggling for some moments made a screenshot tried with another phone..nothing. I am heading to the check in desk where was an enormous line. Waiting I already start to panic I am going to lose the flight. At the desk a guy talked to me veryyyy arrogantly told me that I have to fit my purse in the small hand luggage almost struggling to find something to get me more money probably. After this with no specifics told me there is a 3h delay and gave me a snack ticket, still arrogantly! I am thinking, 3 h, not enough to the city and back, I could have done may other things, but I decided to stay there. After another 2h I saw on the screen that the delay is actually 4h and eventually it was 4h and 30 minutes. They sent an email, way to late, they didn't properly informed passengers and I regret so much taking that flight. I usually go to Bologna and fly from there Much cheaper but because I was quite tired and I had things to do in Bucharest that day I decided to take the easy way..which proved to be an enormous mistake! Ofcourse that I couldn't do anything that day, all my schedule was turned upside down and I had big troubles at my work because I couldn't do my tasks properly! It was incredible annoying, I was feeling terrible after all that waiting, and mostly I am annoyed by the fact that they didn't had the decency to announce passengers about what is happening in order for us to reschedule our program. There were many tourists in the plane, people that are traveling for 3 days to visit that beautiful city and yet they were forced to spend the last day in the airport. This is unacceptable, this company should be banned as I heard the are often doing this shady things. What a lack of respect for their customers! I did another claim that never got back, I hope this one will work and I hope that this compay will pay legally for what they are doing! Thank you!

We have been announced from time to time that there is a problem in the cabin (depressurization) and the soldering solution does not dry. I left at 11 instead of 7, losing the connection to Madrid

When we went to the airport and went for the check in the lady there announced to us that there was a delay in flight and gave us 7 euro coupon to eat something. While we are waiting we saw on the blackboard more delay and nobody tell us anything. When enough time had passed we were given a new coupon for another 7 euro. We were told that they were waiting for the plane to come from Romania. At 11.45pm it was finally announced that we were leaving by another plane. We were at the airport by 4pm and we had to leave at 6.30pm.

When we arrived at the airport we went for the check in and there the lady told us that we have delay and give us 7 euro coupon to eat something. While we are waiting we saw on the blackboard more time delay and nobody tell us anything. When enough time had passed we were given a new coupon for another 7 euro. We were told that they were waiting for the plane to come from Romania. At 11.45pm it was finally announced that we were leaving by another plane. We were at the airport by 4pm and we had to leave at 6.30pm and the final hour we leave was 11.45pm.

The flight was at 18,30 pm and they announced to us that we have delay and give us a voucher for 7 euro with a reason that we should waiting the plane from Romania to flight. But when the first delay passed they announced second delay and give second voucher for another 7 euro and no one representative person from the Blue air Airline explain nothing to us. Finally the flight was departure at 23.45p.m. and we arrived at airport of Macedonia in Thessaloniki 02.00 a.m. of 03/09/19

We was supouse to land în Bucharest at 22:15 and we landed at Bucharest next Day at 2am

When a was arived to the airport , my flight was canceled and i reveive another ticket for the next day.

I went to the information desk and asked about our flight at the time for check-in they said the only flight was 9:00am when our flight was at 16:15pm, we went to the reclaimation office and they said the only flight today for Liverpool was at 9:00am. They said they sent us a email on 30th May I did not receive an email from them, also their was alot of other people with the same issue of not recieving the email with the new flight time. How can we reclaim the money for the ticket because because we have now had to pay for a new ticket with a different company. We had no other choice but to go back to England today.

The flight kept getting delayed to later and later hours, it was supposed to leave at 4:20 in the afternoon, but ended up leaving at 4:20 in the morning of the following day. We were told the reason were technical issues, but there were rumors flying around about insufficient oxygen masks in the plane. So the plane had to travel from Birmingham to Romania to get oxygen masks and back to Birmingham. I should mention that this is the second time I am filing a report for the same flight with this email (I just made a second account on the Air-help site) because I couldn't log in to see the status of my claim with my first account.

We have arrived at 5.00 am at the Blue Air checkin. They have issued board passes for 4 members of my family , taking also the luggages abd then drawing us the attention that our flight is delayed to 16.00. We went home coming back qt 14.00 2 pm and we sit in the airports before gates untul 19.00 when they announed another hour delay. They postponed again untill 22.00 we finally we had the embark in the plain and the departure was at 22.30, 10.30 pm.

Blue Air flight M3GYSI from sunday 01april2018 had taken off from airport Clu Napoca and during the flight one of the engines burnt in fire. The plane returned after survolateing some hours in the airport in Cluj Napoca

The plane was supposed to leave at 16:15 and we were announced that our flight will have a 3h delay, with the departure now at 19:15

Plane technical issue, we were in the plane after almost 1.5h delay and then they returned us again in the airport to wait till 12:30 pm for another plane to Iasi, then to take a buss to Bacau and take another flight to Brussels

I have booked the flight since October, While I was on my trip, Paris and on my last day of my staying i was looking for a bus drive to the airport of Paris. I found out by luck that was not flight available on the 19th of February, so I contacted the airline. I was surprised to heard that my flight was cancelled. No one ever notified me and my wife. I had already packed my luggage and I was ready for my trip. The airline didn't even apologized and they offered us the next available flight which was the next day on the 20th. All my plans changed, not to mention the most inconvenient was to call at work to request for extra days off, as we were both going at work on the 20th. Also one more day of common expenses, accommodation and meals. What is really unacceptable is that we found out ourselves that our flight was cancelled and we would have been at the airport waiting in vain. Please take into consideration not only the lack of notification from the company but also the problem caused to our work. Thank you